The Cross Keys
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Summary of reviews"The Cross Keys" in Peebles is widely praised for delivering a pleasant and memorable experience for its guests. Its prime location in the heart of town makes it an excellent base for exploring local attractions, shops and restaurants. The hotel stands out for its comfortable, spacious and impeccably clean rooms, which are newly refurbished and equipped with modern amenities. Guests highlight the cozy and quiet ambiance enhanced by the friendly and helpful staff who consistently ensure quick check-ins and address issues promptly.
Most guests enjoy the dining options provided at The Cross Keys. Breakfast, described as delicious and well-presented, offers an excellent selection at reasonable prices, though some inconsistencies in food temperature and occasional unavailability might be noted. Dinner experiences are generally favorable with dishes like Haddock and chips and an overall comprehensive menu earning positive remarks. Though some encountered long wait times or tougher-than-expected steaks, the value for money remains a strong point.
The hotel's staff receives high commendations for their friendliness and dedication, adding to the welcoming and homely atmosphere of the property. Specific mentions of exceptional team members emphasize the personalized service many guests appreciate.
For families and those with disabilities, The Cross Keys offers thoughtful features such as spacious family rooms and accessible facilities, including a lift and excellent shower accommodations. There are some minor criticisms regarding the design of accessible bathrooms and occasional inconveniences due to steps or lift placements, but these do not significantly detract from the overall positive feedback.
Cleanliness is a standout aspect with rooms and bathrooms frequently described as immaculately maintained. Visitors appreciate the attention to detail, including well-stocked toiletries and refreshments, contributing to the overall comfort.
However, the Wi-Fi service is noted as a weak point with numerous complaints about unstable connectivity throughout the property—a consideration for those needing reliable internet access. The beds also garner mixed reviews with many finding them comfortable, though some guests report issues with hard mattresses or noticeable springs.
In summary, The Cross Keys offers an inviting mix of comfort, value and modern amenities complemented by a prime location and exceptional staff, making it a highly recommended choice for travelers to Peebles.
Categories
Most guests enjoy the dining options provided at The Cross Keys. Breakfast, described as delicious and well-presented, offers an excellent selection at reasonable prices, though some inconsistencies in food temperature and occasional unavailability might be noted. Dinner experiences are generally favorable with dishes like Haddock and chips and an overall comprehensive menu earning positive remarks. Though some encountered long wait times or tougher-than-expected steaks, the value for money remains a strong point.
The hotel's staff receives high commendations for their friendliness and dedication, adding to the welcoming and homely atmosphere of the property. Specific mentions of exceptional team members emphasize the personalized service many guests appreciate.
For families and those with disabilities, The Cross Keys offers thoughtful features such as spacious family rooms and accessible facilities, including a lift and excellent shower accommodations. There are some minor criticisms regarding the design of accessible bathrooms and occasional inconveniences due to steps or lift placements, but these do not significantly detract from the overall positive feedback.
Cleanliness is a standout aspect with rooms and bathrooms frequently described as immaculately maintained. Visitors appreciate the attention to detail, including well-stocked toiletries and refreshments, contributing to the overall comfort.
However, the Wi-Fi service is noted as a weak point with numerous complaints about unstable connectivity throughout the property—a consideration for those needing reliable internet access. The beds also garner mixed reviews with many finding them comfortable, though some guests report issues with hard mattresses or noticeable springs.
In summary, The Cross Keys offers an inviting mix of comfort, value and modern amenities complemented by a prime location and exceptional staff, making it a highly recommended choice for travelers to Peebles.
Family Friendly Hotel
Accessible Hotel
Small Hotel
Guest Reviews
The Cross Keys is remarkably well-situated for visitors eager to explore Peebles and its surrounding attractions. This hotel is frequently praised for its prime and convenient location, nestled right in the center of town, making it an ideal starting point for numerous local walks and excursions. Guests appreciate its proximity to Peebles High Street, where various shops, restaurants and attractions are within easy walking distance. Cleanliness and comfort are also highlighted with many noting the spacious and well-equipped rooms, which include modern amenities such as toiletries and a selection of beverages. The hotel offers excellent value for money and is complemented by friendly, helpful staff. The blend of a cozy atmosphere, central positioning and accessibility make it an excellent choice for those looking to immerse themselves in the local culture. For those with mobility issues, features like a lift and accessible wet rooms add to the convenience. Overall, The Cross Keys stands out not only for its unbeatable location but also for its comfort and value.
Guests have had a mixed but overall positive experience with breakfast at The Cross Keys. Many appreciated the fair pricing and found the breakfast to be good value for money, often noting the excellent selection available. Several reviews highlighted the quality of certain dishes, such as the lovely rolls, Scottish breakfast and porridge. Guests generally found the breakfast to be delicious, well-presented and promptly served.
However, there were a few criticisms regarding the consistency of the food quality and temperature with some mentioning that their breakfast was cold or that the cooking needed attention. A few guests were also disappointed to find that breakfast was not included in the room price and was unavailable on certain days due to maintenance.
The helpfulness and efficiency of the staff were frequently praised, contributing to the overall enjoyable experience. The hotel's location was also a positive aspect frequently mentioned by guests. Despite some drawbacks, the majority of guests seemed satisfied, especially with the breakfast's affordability and variety.
Experiencing dinner at 'The Cross Keys' offers a mixed but generally positive culinary experience. Many guests have reported enjoying delicious meals with particular praise for the Haddock and chips. The comprehensive menu provides a good choice of food and drink at reasonable prices with most dishes meeting or exceeding expectations. The cozy atmosphere and friendly, fantastic staff add to the dining experience, making both breakfast and dinner enjoyable.
However, there were a few hiccups. Some guests experienced longer wait times and there were incidents of basic and not hot enough meals. The steak was occasionally tough and limited menu options were noted due to food delivery shortages. Despite these issues, the overall dining experience at 'The Cross Keys' seems to be a positive one with many guests leaving satisfied with the good food and fair prices.
The rooms at The Cross Keys have garnered praise for being newly refurbished, spacious and exceptionally clean. Guests frequently mention the rooms as bright, comfortable and elegantly decorated. The beds are noted for their comfort, making for an overall restful stay. Bathrooms are also highlighted, often described as large, modern and well-equipped with amenities such as thick, soft towels.
Despite the hotel's charming old-world character, many reviewers found the rooms to be up-to-date and well-appointed. Location is another strong point, situated conveniently near the town center yet maintaining a quiet and cozy ambiance. The staff adds to the positive experience by being friendly and helpful, ensuring quick and easy check-ins and check-outs.
There are occasional mentions of basic or slightly dated decor, but overall, the rooms exceed expectations for cleanliness, space and comfort. Guests also appreciate the excellent value for money and the well-stocked in-room facilities. Overall, The Cross Keys provides a delightful blend of charm, comfort and modern amenities, making it a popular choice for travelers.
At 'The Cross Keys,' guests have varying opinions about the beds. A significant number of reviewers found the beds to be very comfortable, often using terms like comfy and extremely comfortable to describe their sleeping experience. Phrases such as large comfortable bed and comfy bed were frequently mentioned, highlighting a generally positive sentiment about the quality of the beds. However, some guests pointed out drawbacks, noting that the mattresses could be quite hard with some feeling the springs, which suggests that a few beds might be in need of replacement. Despite these mixed reviews, overall, many found the beds to be a pleasant feature of their stay.
The Cross Keys boasts a reputation for cleanliness and comfort, according to numerous guest reviews. Many visitors have praised the hotel for its spacious and impeccably clean rooms with some highlighting that the accommodations were well-stocked with essential toiletries and refreshments like tea and coffee. Several reviews noted that the entire property was maintained to a high standard, ensuring a comfortable stay.
The cleanliness of both rooms and bathrooms consistently received positive remarks with descriptors such as "spotless," "immaculately clean," and "extremely clean" frequently used. Guests appreciated the attention to detail, citing everything from the tidy state of the rooms to the comfortable bed linens. The hotel's location also garnered positive feedback, conveniently placing it in an ideal spot for many travelers.
However, a few comments pointed out areas that could use improvement. Some guests mentioned issues with bathroom cleanliness and ventilation, noting that certain areas had been neglected. Despite these occasional critiques, the overwhelming consensus is that The Cross Keys provides a clean, comfortable and inviting environment, making it a worthwhile option for both short-term and extended stays.
The reviews for The Cross Keys highlight an exceptional experience with the hotel's staff, consistently emphasizing their friendliness, helpfulness and professionalism. Guests frequently noted that the staff were not only very pleasant but also went out of their way to assist, reflecting a high level of attentiveness and efficiency. Many described the staff as wonderful, lovely and hard-working, ensuring that any issues raised were quickly and effectively addressed. The bar and restaurant services also received positive mentions for their friendly and efficient staff, along with good and affordable food and drink options. Specific mentions of staff members, like Lee from housekeeping, add a personal touch to the reviews, showcasing the team's effort to make stays enjoyable. Overall, the staff's consistent warmth and dedication significantly enhance the welcoming atmosphere of The Cross Keys.
Guest reviews of 'The Cross Keys' often highlight that the Wi-Fi service falls short of expectations. Consistent feedback points to connectivity issues with the Wi-Fi signal being weak or frequently dropping out. This problem seems pervasive across the hotel's rooms and even in other areas of the property. Additionally, certain guests mentioned specific rooms where Wi-Fi was entirely unavailable. While the internet connectivity challenges might be influenced by the broader area's poor reception, it remains a notable issue for those seeking reliable wireless access during their stay.
The Cross Keys proves to be a family-friendly hotel, offering spaces ideal for larger groups and those with specific needs. Its spacious family rooms, some equipped with two beds placed next to each other and a sofa bed, are suitable for accommodating families of four, providing comfort and cleanliness. The hotel's location is particularly advantageous for those planning to explore local walks, allowing for convenient start points right from the accommodation.
Guests also appreciate the friendly and accommodating staff, enhancing the overall experience. However, some feedback indicates minor issues with room assignments, but the helpful attitude of fellow travelers mitigates these inconveniences. Furthermore, the hotel caters to disabled guests with specific room features designed for accessibility, although some improvements could be made, such as larger sinks.
Dining options at The Cross Keys include a good choice of breakfast, praised for being reasonably priced. While it might suit short stays best, it remains a comfortable and practical choice for families or groups looking for a pleasant stay in a well-located hotel.
The Cross Keys offers several features that aid guests with disabilities, including a lift that benefits those with mobility issues and wheelchair-accessible facilities, notably the bathrooms. Guests have appreciated the spacious accessible rooms and the excellent shower facilities. However, a few reviews have noted some drawbacks such as steps to certain rooms that may pose a challenge for those with mobility impairments and occasional issues with the lift's placement and functionality. While some aspects of the accessible shower and bathrooms could use improvement, such as better design and the addition of low shelving, the hotel's staff are recognized for their friendly demeanor and willingness to assist. The location also offers easy access to the town, enriching the overall experience for guests.
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Location
Breakfast
However, there were a few criticisms regarding the consistency of the food quality and temperature with some mentioning that their breakfast was cold or that the cooking needed attention. A few guests were also disappointed to find that breakfast was not included in the room price and was unavailable on certain days due to maintenance.
The helpfulness and efficiency of the staff were frequently praised, contributing to the overall enjoyable experience. The hotel's location was also a positive aspect frequently mentioned by guests. Despite some drawbacks, the majority of guests seemed satisfied, especially with the breakfast's affordability and variety.
Dinner
However, there were a few hiccups. Some guests experienced longer wait times and there were incidents of basic and not hot enough meals. The steak was occasionally tough and limited menu options were noted due to food delivery shortages. Despite these issues, the overall dining experience at 'The Cross Keys' seems to be a positive one with many guests leaving satisfied with the good food and fair prices.
Rooms
Despite the hotel's charming old-world character, many reviewers found the rooms to be up-to-date and well-appointed. Location is another strong point, situated conveniently near the town center yet maintaining a quiet and cozy ambiance. The staff adds to the positive experience by being friendly and helpful, ensuring quick and easy check-ins and check-outs.
There are occasional mentions of basic or slightly dated decor, but overall, the rooms exceed expectations for cleanliness, space and comfort. Guests also appreciate the excellent value for money and the well-stocked in-room facilities. Overall, The Cross Keys provides a delightful blend of charm, comfort and modern amenities, making it a popular choice for travelers.
Beds
Cleanliness
The cleanliness of both rooms and bathrooms consistently received positive remarks with descriptors such as "spotless," "immaculately clean," and "extremely clean" frequently used. Guests appreciated the attention to detail, citing everything from the tidy state of the rooms to the comfortable bed linens. The hotel's location also garnered positive feedback, conveniently placing it in an ideal spot for many travelers.
However, a few comments pointed out areas that could use improvement. Some guests mentioned issues with bathroom cleanliness and ventilation, noting that certain areas had been neglected. Despite these occasional critiques, the overwhelming consensus is that The Cross Keys provides a clean, comfortable and inviting environment, making it a worthwhile option for both short-term and extended stays.
Staff
Wi-Fi
Family
Guests also appreciate the friendly and accommodating staff, enhancing the overall experience. However, some feedback indicates minor issues with room assignments, but the helpful attitude of fellow travelers mitigates these inconveniences. Furthermore, the hotel caters to disabled guests with specific room features designed for accessibility, although some improvements could be made, such as larger sinks.
Dining options at The Cross Keys include a good choice of breakfast, praised for being reasonably priced. While it might suit short stays best, it remains a comfortable and practical choice for families or groups looking for a pleasant stay in a well-located hotel.
Accessible
No, The Cross Keys doesn't have any pool.
No, a spa isn't available at The Cross Keys.
No, The Cross Keys doesn't allow dogs.
No, parking facilities aren't available at The Cross Keys.
No, The Cross Keys doesn't have a gym.
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