AMERALD RESORT HOTEL DESARU
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsAmerald Resort Hotel Desaru enjoys a prime beachfront location, offering a serene escape with stunning sea views and a tranquil atmosphere. Guests appreciate the hotel's perfect setting, with a private and clean beach within walking distance, ideal for witnessing breathtaking sunrises. The proximity to delicious dining options just 15 kilometers away adds variety for travelers. The helpful and friendly staff further elevate the experience, contributing to a relaxing and welcoming seaside environment.
The resort's breakfast receives mixed reviews. Many guests enjoy the variety and quality of the spread, finding it a satisfying start to their day, though some suggest more diversity in Malaysian dishes and improved coffee quality. While some guests noted breakfast could be more prompt, others had a positive experience amidst the resort's pleasant surroundings.
Guests are particularly impressed with the accommodations, finding the rooms clean, spacious, and featuring delightful balconies with comfortable sofa beds. The sea-view rooms are notably popular for their stunning ocean vistas, offering a memorable stay. While some rooms close to the beach might feel sandy, this is often accepted as part of the charm.
Cleanliness is generally commendable, with rooms and bathrooms frequently praised for being spotless. However, some guests noted issues like sticky floors, hair in various parts of the room, and visible dust on furniture, pointing to areas for improvement in maintenance.
The resort's staff are consistently lauded for their friendliness and efficiency. The team, including reception, cafe, and maintenance personnel, enhances the guest experience through their dedication and hospitality, contributing to the welcoming atmosphere. Individual staff members, such as Azira, are particularly appreciated for their exceptional service.
However, a significant issue highlighted by guests is the unreliable WiFi, with connectivity being nearly non-existent on certain floors and weak phone signal strength in rooms. Addressing these connectivity issues could greatly enhance the overall guest experience at the resort.
Categories
The resort's breakfast receives mixed reviews. Many guests enjoy the variety and quality of the spread, finding it a satisfying start to their day, though some suggest more diversity in Malaysian dishes and improved coffee quality. While some guests noted breakfast could be more prompt, others had a positive experience amidst the resort's pleasant surroundings.
Guests are particularly impressed with the accommodations, finding the rooms clean, spacious, and featuring delightful balconies with comfortable sofa beds. The sea-view rooms are notably popular for their stunning ocean vistas, offering a memorable stay. While some rooms close to the beach might feel sandy, this is often accepted as part of the charm.
Cleanliness is generally commendable, with rooms and bathrooms frequently praised for being spotless. However, some guests noted issues like sticky floors, hair in various parts of the room, and visible dust on furniture, pointing to areas for improvement in maintenance.
The resort's staff are consistently lauded for their friendliness and efficiency. The team, including reception, cafe, and maintenance personnel, enhances the guest experience through their dedication and hospitality, contributing to the welcoming atmosphere. Individual staff members, such as Azira, are particularly appreciated for their exceptional service.
However, a significant issue highlighted by guests is the unreliable WiFi, with connectivity being nearly non-existent on certain floors and weak phone signal strength in rooms. Addressing these connectivity issues could greatly enhance the overall guest experience at the resort.
Family Friendly Hotel
This family-friendly hotel offers a swimming pool and is near the Desaru Ostrich Farm and Desaru Coast Adventure Waterpark.
Hotel with Swimming Pool
This hotel provides a swimming pool for guests. The pool area is well-maintained and offers a pleasant environment.
Heated Pool Outdoor Pool
Business Hotel
While specific business amenities are not detailed, as a resort hotel, it may offer basic meeting facilities and services suitable for small business gatherings.
Hotel with Parking
This hotel offers parking for guests.
Accessible Hotel
This hotel has limited wheelchair-accessible rooms available upon request. Accessibility features mentioned include bathroom emergency pull cords, elevators, grab bars near the toilet, low-height counters and sinks, raised toilet seats, and a wheelchair-accessible path to the elevator.
Hotel with Outdoor Pool
This hotel offers outdoor pools.
Hotel with Heated Pool
This beachfront hotel offers a heated pool with a view.
Hotel with Gym
Guest Reviews
Located in a prime beachfront setting, Amerald Resort Hotel Desaru offers a serene and picturesque escape for travelers seeking both comfort and natural beauty. Guests consistently appreciate the hotel's perfect location right by the beach, providing stunning sea views and a tranquil atmosphere. The private and clean beach, within walking distance, adds to the overall charm, particularly with breathtaking sunrises visible from room balconies. While the hotel itself offers a peaceful and quiet ambiance, delicious dining options are conveniently situated 15 kilometers away, adding a touch of variety for adventurous palates. The helpful hotel staff further enhance the experience, making Amerald Resort Hotel a desirable destination for those looking to unwind in a beautiful seaside environment.
Breakfast at Amerald Resort Hotel Desaru receives mixed reviews from its guests. Many appreciate the variety and deliciousness of the breakfast spread, noting that it offers a satisfying start to the day with a good selection of meals. Some guests found the breakfast to be nice and enjoyed the array of choices available. On the other hand, there are suggestions for improvement, with some guests hoping for more diverse selections of Malaysian dishes and feel the coffee quality could be enhanced. While a few found the breakfast just okay, others were not impressed, pointing out issues such as meals not being ready on time. Overall, while there is room for improvement, many guests enjoy the breakfast experience amidst the pleasant surroundings of the resort.
At the Amerald Resort Hotel Desaru, guests seem particularly impressed with the accommodations. The rooms are consistently described as clean and spacious, with several highlighting the delightful addition of balconies and comfortable sofa beds in the deluxe twin rooms. A standout feature is the stunning views offered by the sea-view rooms. Guests enjoy unobstructed and fabulous vistas of the ocean, making for a truly memorable experience.
The cleanliness of both the rooms and bathrooms is frequently praised, contributing to a comfortable and inviting stay. From the excellent amenities to the sizable spaces, including the big swimming pool, the hotel appears to offer a solid choice for those seeking a blend of comfort and natural beauty. However, it's worth noting that some rooms close to the beach might have a slightly sandy feel, but this is often accepted as a trade-off for the prevalent beach-side ambiance and views.
Amerald Resort Hotel Desaru presents a contrasting picture when it comes to cleanliness. Many guests have noted that the rooms themselves are clean and comfortable, with some even describing the cleanliness of the rooms and bathrooms as perfect. The toilets receive frequent praise for being clean, contributing positively to the overall cleanliness perception. Additionally, the breakfast area is highlighted as clean and pleasant, enhancing the dining experience.
However, several guests have pointed out issues that could impact the overall experience. Some have mentioned that the floors can feel sticky or wet, often due to guests coming from the swimming pool or beach. Hair has been reported to be found in various parts of the room, leading to a perception of lack of maintenance. Visible dust on certain furniture and a lack of mats to dry feet after leaving the bathroom are also concerns mentioned by visitors.
Despite these challenges, the hotel's overall cleanliness is commendable, alongside an appreciated hospitality, though there remains room for improvement in maintenance and attention to detail in some areas.
The staff at Amerald Resort Hotel Desaru receive overwhelmingly positive praise from guests, who consistently describe them as friendly, helpful, and polite. The hotel's team, including reception, cafe, and maintenance personnel, demonstrates efficiency and responsiveness, ensuring a pleasant experience for visitors. Guests particularly appreciate individual staff members, such as Azira, who are noted for going above and beyond to assist. The Malay staff are highlighted as being exceptionally amiable, contributing to the welcoming atmosphere of the resort. Despite isolated incidents, the general consensus is that the staff maintain a commendable attitude, especially during high-contact times like breakfast service. Overall, the staff's dedication to hospitality significantly enhances the guest experience at the resort.
The WiFi at Amerald Resort Hotel Desaru appears to be a significant challenge for guests. Reviews indicate that internet connectivity is unreliable, with instances of it being nearly non-existent across various floors, including level 4. Furthermore, phone signal strength is reportedly weak in the rooms, compounding the connectivity issues. There's a consensus that improvements in both WiFi and overall network service are necessary to enhance the guest experience.
Location Show Map
Location
Breakfast
Rooms
The cleanliness of both the rooms and bathrooms is frequently praised, contributing to a comfortable and inviting stay. From the excellent amenities to the sizable spaces, including the big swimming pool, the hotel appears to offer a solid choice for those seeking a blend of comfort and natural beauty. However, it's worth noting that some rooms close to the beach might have a slightly sandy feel, but this is often accepted as a trade-off for the prevalent beach-side ambiance and views.
Cleanliness
However, several guests have pointed out issues that could impact the overall experience. Some have mentioned that the floors can feel sticky or wet, often due to guests coming from the swimming pool or beach. Hair has been reported to be found in various parts of the room, leading to a perception of lack of maintenance. Visible dust on certain furniture and a lack of mats to dry feet after leaving the bathroom are also concerns mentioned by visitors.
Despite these challenges, the hotel's overall cleanliness is commendable, alongside an appreciated hospitality, though there remains room for improvement in maintenance and attention to detail in some areas.
Staff
Wi-Fi
Yes, AMERALD RESORT HOTEL DESARU has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at AMERALD RESORT HOTEL DESARU.
No, AMERALD RESORT HOTEL DESARU doesn't allow dogs.
Yes, parking facilities are available at AMERALD RESORT HOTEL DESARU.
Yes, AMERALD RESORT HOTEL DESARU has a gym.
Location Show Map
More Options
