The castlegate arms
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Summary of reviewsThe Castlegate Arms enjoys a prime location in the heart of Penrith, making it a convenient choice for those looking to explore the town and its attractions. Guests appreciate the central position, which places them within walking distance of the train station, pubs, restaurants and shops. The secure parking facilities are a notable benefit, particularly for those traveling by car. The friendly and accommodating staff further elevate the experience, ensuring a warm and welcoming environment.
Despite the lack of breakfast options, which some guests found disappointing, the rooms at The Castlegate Arms receive high marks for cleanliness and comfort. Guests often mention complimentary bottled water, biscuits and a kettle for hot drinks as pleasant touches. The rooms, while sometimes on the smaller side, are described as cozy, warm and tastefully decorated. Clean bedding and well-maintained spaces contribute to a fresh and welcoming atmosphere.
The staff at The Castlegate Arms consistently earn praise for their friendliness and helpfulness. Specific staff members are frequently mentioned by name for their exceptional service. This consistent warmth and dedication to guest satisfaction create a positive and memorable experience for visitors.
Parking, although limited, is secure and free, adding to the convenience of staying at this centrally located hotel. The beds are another highlight, often described as super comfortable and clean with big fluffy towels enhancing the overall comfort.
The Castlegate Arms also stands out for its dog-friendly policies, allowing pets to stay at no extra charge. This accommodating approach makes it an ideal choice for guests traveling with their furry companions.
Overall, The Castlegate Arms offers a clean, comfortable and well-located option in Penrith with exceptional staff and pet-friendly services enhancing the stay for many visitors.
Categories
Despite the lack of breakfast options, which some guests found disappointing, the rooms at The Castlegate Arms receive high marks for cleanliness and comfort. Guests often mention complimentary bottled water, biscuits and a kettle for hot drinks as pleasant touches. The rooms, while sometimes on the smaller side, are described as cozy, warm and tastefully decorated. Clean bedding and well-maintained spaces contribute to a fresh and welcoming atmosphere.
The staff at The Castlegate Arms consistently earn praise for their friendliness and helpfulness. Specific staff members are frequently mentioned by name for their exceptional service. This consistent warmth and dedication to guest satisfaction create a positive and memorable experience for visitors.
Parking, although limited, is secure and free, adding to the convenience of staying at this centrally located hotel. The beds are another highlight, often described as super comfortable and clean with big fluffy towels enhancing the overall comfort.
The Castlegate Arms also stands out for its dog-friendly policies, allowing pets to stay at no extra charge. This accommodating approach makes it an ideal choice for guests traveling with their furry companions.
Overall, The Castlegate Arms offers a clean, comfortable and well-located option in Penrith with exceptional staff and pet-friendly services enhancing the stay for many visitors.
Dog Friendly Hotel
Hotel with Free Wi-Fi
Hotel with Parking
Cheap Hotel
Small Hotel
Guest Reviews
The Castlegate Arms boasts an enviable location right in the heart of Penrith, making it an excellent choice for anyone looking to explore the town and its attractions. With its central position, guests are just a short walk from the train station, allowing for easy access to and from the hotel. The proximity to various pubs, restaurants and shops adds to the convenience, ensuring that everything needed is within arm's reach.
Many reviews highlight the hotel's advantageous spot in the middle of town, which is perfect for a quick stayover. The secure parking is a bonus for those traveling by car with some guests even noting its suitability for vintage vehicles. Despite some noise from the bar below, the overall consensus is that the location is ideal and meets the needs of most visitors. The friendly and accommodating staff further enhance the stay, making The Castlegate Arms a welcoming and convenient option for anyone visiting Penrith.
Despite its cozy and welcoming atmosphere, The Castlegate Arms falls short when it comes to breakfast options. Many guests noted the complete absence of breakfast during their stay, something they had not initially expected or was not clearly communicated during the booking process. While some were aware before arrival, others expressed their disappointment as it would have been nice to have the option. This lack of breakfast and other meal offerings led to some dissatisfaction, detracting from an otherwise fine experience. Overall, the rooms were adequate for short stays and provided good value for money, but the absence of any food services, especially breakfast, was a significant letdown for many.
At The Castlegate Arms, guests found the rooms to be clean and comfortable, often noting the presence of complimentary bottled water, biscuits and a kettle for hot drinks. While some rooms were described as small, they were generally cozy and warm. The level of cleanliness was frequently praised with many reviewers describing their rooms as spotless, well-maintained and tastefully decorated. Despite some minor criticisms about worn carpets and outdated decor, most guests felt the rooms offered excellent value for the price. Basic yet adequate amenities were available, though some guests mentioned the absence of a chair to sit on as a drawback. The bathrooms were noted for being clean with some showers being on the smaller side. Overall, guests found their stays to be comfortable and were satisfied with the spaciousness and modern touch in some of the rooms. The staff also received positive remarks for being friendly and helpful.
The beds at The Castlegate Arms are a notable highlight for many guests. Numerous reviews emphasize the comfort and cleanliness of the beds with descriptors like "super comfortable," "comfy," and "amazingly comfortable" frequently mentioned. In addition to the beds themselves, guests appreciated the clean bedding and spotless condition of the rooms. The presence of big fluffy towels further enhanced the stay. A few reviews did point out some drawbacks, such as small bed sizes and occasional stains, but the overwhelming majority found the beds to be a strong positive aspect of the accommodation experience.
The Castlegate Arms has garnered a reputation for its high standards of cleanliness, as many guests consistently highlight in their reviews. Rooms are often described as clean, comfortable and well-equipped, ensuring a pleasant stay. Visitors particularly appreciate the immaculately maintained spaces with several noting the spotless condition of the rooms and bathrooms.
Clean bedding and towels add to the overall sense of freshness and care. The décor is described as modern and tasteful, contributing to a welcoming atmosphere. While there are a few mentions of minor issues such as carpet conditions and occasional material shortages, these do not overshadow the general consensus of a neat and tidy environment.
Staff at The Castlegate Arms are frequently lauded for their efforts in maintaining cleanliness with the establishment being described as very clean and well-maintained. This attention to detail ensures that guests have a comfortable and enjoyable stay at a reasonable price.
The reviews about the staff at The Castlegate Arms paint a picture of a consistently warm and welcoming team. From the moment guests arrive, they are greeted by friendly faces with Stephen often noted for his extreme helpfulness throughout the stay. The bar area is no exception with guests mentioning the pleasant and engaging nature of the bar staff, particularly Dani, Hannah and a welcoming bar woman. The owners, Richard and others, are frequently highlighted as lovely, extremely friendly and eager to assist with any needs.
Guests express appreciation for the sociable and good-natured demeanor of the entire staff with several mentioning the great atmosphere they help create. Some specific staff members like Hope stand out as exceptionally helpful and friendly. The landlord is also commended for going above and beyond to make guests feel at home.
While there are occasional remarks that not every experience was perfect, most of the feedback underscores the staff's dedication to being hospitable, helpful and friendly without fail. The team at The Castlegate Arms appears to genuinely care about the comfort and satisfaction of their guests, making for a memorable and pleasant stay for those visiting the hotel.
The Castlegate Arms offers a range of parking options that have generally been positively received by guests. The hotel features free parking on site, which adds to its convenience for those traveling by car. The parking is located off-road and is described as secure, providing peace of mind for guests with valuable vehicles. While the car park is noted to be on the smaller side, guests typically found it sufficient to secure a spot during their stay. Moreover, the location of the parking, being in the center, adds an element of accessibility, enhancing the overall experience. Despite minor issues mentioned about the size and occasional incidents, the availability and security of parking at The Castlegate Arms have been appreciated by many visitors.
The Castlegate Arms stands out as a highly accommodating destination for dog owners, known for its exceptional dog-friendly facilities and services. Guests consistently highlight the hotel's welcoming attitude towards pets with many appreciating the policy that allows dogs to stay at no extra charge. The establishment permits dogs in the rooms, providing flexibility when dining at restaurants that do not allow pets. It's clear that The Castlegate Arms is dedicated to ensuring a comfortable stay for both guests and their furry companions, earning it high marks from dog owners.
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Location
Many reviews highlight the hotel's advantageous spot in the middle of town, which is perfect for a quick stayover. The secure parking is a bonus for those traveling by car with some guests even noting its suitability for vintage vehicles. Despite some noise from the bar below, the overall consensus is that the location is ideal and meets the needs of most visitors. The friendly and accommodating staff further enhance the stay, making The Castlegate Arms a welcoming and convenient option for anyone visiting Penrith.
Breakfast
Rooms
Beds
Cleanliness
Clean bedding and towels add to the overall sense of freshness and care. The décor is described as modern and tasteful, contributing to a welcoming atmosphere. While there are a few mentions of minor issues such as carpet conditions and occasional material shortages, these do not overshadow the general consensus of a neat and tidy environment.
Staff at The Castlegate Arms are frequently lauded for their efforts in maintaining cleanliness with the establishment being described as very clean and well-maintained. This attention to detail ensures that guests have a comfortable and enjoyable stay at a reasonable price.
Staff
Guests express appreciation for the sociable and good-natured demeanor of the entire staff with several mentioning the great atmosphere they help create. Some specific staff members like Hope stand out as exceptionally helpful and friendly. The landlord is also commended for going above and beyond to make guests feel at home.
While there are occasional remarks that not every experience was perfect, most of the feedback underscores the staff's dedication to being hospitable, helpful and friendly without fail. The team at The Castlegate Arms appears to genuinely care about the comfort and satisfaction of their guests, making for a memorable and pleasant stay for those visiting the hotel.
Parking
Dog Friendly
No, The castlegate arms doesn't have any pool.
No, a spa isn't available at The castlegate arms.
Yes, The castlegate arms welcomes dogs.
Yes, parking facilities are available at The castlegate arms.
No, The castlegate arms doesn't have a gym.
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