Pan Pacific Perth
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Summary of reviewsPan Pacific Perth enjoys a stellar reputation for its exceptional location, conveniently situated in the heart of Perth's CBD. Guests find its proximity to shops, restaurants and attractions like Elizabeth Quay and the Swan River incredibly advantageous. This centralized location, coupled with clean rooms and friendly staff, makes it a perfect base for both leisure and business travelers. The convenient access to public transport and scenic views further elevate its appeal.
The breakfast service at Pan Pacific Perth is frequently celebrated with terms like "amazing" and "superb" reflecting the high regard guests have for it. The extensive variety, quality of options and special offerings like made-to-order omelettes and dietary-friendly choices are often highlighted. The professional and friendly restaurant staff enhance the dining experience, especially at Monty's for its well-regarded buffet breakfast. Occasional criticisms about the cost and service exist but are outweighed by the overall positive feedback.
The hotel’s dinner options are equally commendable with diverse culinary delights across three restaurants and several bars. The Peruvian restaurant UMA is especially praised for its award-winning dishes. Enjoyable experiences are also had at The Hill Street Bar and through room service, known for efficiency and quality. Despite some critiques on menu variety and price, the dining experience generally offers great value for money.
Rooms at Pan Pacific Perth are noted for their spaciousness and cleanliness, especially the newly renovated ones which feature a modern aesthetic and upscale comfort. While some older rooms may show signs of wear and require updating, the stunning views, high comfort level and overall cleanliness create a pleasant stay. Occasional lapses in housekeeping are noted, but the room service staff’s friendliness and efficiency leave a positive impression.
Guests consistently highlight the excellence of the Pan Pacific Perth staff, who are lauded for their friendliness, professionalism and prompt service. Exceptional customer care from the reception and concierge teams contribute significantly to the overall positive guest experience with only occasional minor service issues noted.
The hotel's free wifi receives mixed reviews. While some guests find it fast and reliable, others report issues with connectivity and speed. This inconsistency suggests room for improvement in the hotel’s internet service.
The gym at Pan Pacific Perth is highly praised for its spaciousness and well-maintained equipment, offering a good range of machines suitable for various workout routines. Minor issues, such as the absence of a dedicated cardio area, are noted but do not significantly detract from the positive reviews.
Guest experiences with the pool are varied. The heated pool is appreciated by many, particularly children and is described as warm and enjoyable. However, ongoing renovations, cleanliness issues and the pool's outdated appearance have been points of criticism. Despite these concerns, the pool remains a pleasant amenity for many visitors.
The hotel caters well to families, offering spacious rooms, kid-friendly amenities and a warm, welcoming environment. The heated pool and dining options, such as the UMA restaurant, are particularly appreciated by families. Although some amenities may not be toddler-friendly, the hotel’s focus on comfort and helpful staff makes it a suitable choice for family getaways.
While the immediate surroundings may lack vibrant nightlife, the hotel's location provides easy access to Perth’s lively entertainment and sports bars, contributing to an engaging stay. The hotel’s comfortable and well-maintained rooms, complete with exceptionally comfortable beds, ensure a restful night’s sleep, further enhancing the guest experience.
Overall, Pan Pacific Perth stands out for its central location, quality dining, comfortable accommodations and exceptional service, making it a highly recommended choice for visitors to Perth.
Categories
The breakfast service at Pan Pacific Perth is frequently celebrated with terms like "amazing" and "superb" reflecting the high regard guests have for it. The extensive variety, quality of options and special offerings like made-to-order omelettes and dietary-friendly choices are often highlighted. The professional and friendly restaurant staff enhance the dining experience, especially at Monty's for its well-regarded buffet breakfast. Occasional criticisms about the cost and service exist but are outweighed by the overall positive feedback.
The hotel’s dinner options are equally commendable with diverse culinary delights across three restaurants and several bars. The Peruvian restaurant UMA is especially praised for its award-winning dishes. Enjoyable experiences are also had at The Hill Street Bar and through room service, known for efficiency and quality. Despite some critiques on menu variety and price, the dining experience generally offers great value for money.
Rooms at Pan Pacific Perth are noted for their spaciousness and cleanliness, especially the newly renovated ones which feature a modern aesthetic and upscale comfort. While some older rooms may show signs of wear and require updating, the stunning views, high comfort level and overall cleanliness create a pleasant stay. Occasional lapses in housekeeping are noted, but the room service staff’s friendliness and efficiency leave a positive impression.
Guests consistently highlight the excellence of the Pan Pacific Perth staff, who are lauded for their friendliness, professionalism and prompt service. Exceptional customer care from the reception and concierge teams contribute significantly to the overall positive guest experience with only occasional minor service issues noted.
The hotel's free wifi receives mixed reviews. While some guests find it fast and reliable, others report issues with connectivity and speed. This inconsistency suggests room for improvement in the hotel’s internet service.
The gym at Pan Pacific Perth is highly praised for its spaciousness and well-maintained equipment, offering a good range of machines suitable for various workout routines. Minor issues, such as the absence of a dedicated cardio area, are noted but do not significantly detract from the positive reviews.
Guest experiences with the pool are varied. The heated pool is appreciated by many, particularly children and is described as warm and enjoyable. However, ongoing renovations, cleanliness issues and the pool's outdated appearance have been points of criticism. Despite these concerns, the pool remains a pleasant amenity for many visitors.
The hotel caters well to families, offering spacious rooms, kid-friendly amenities and a warm, welcoming environment. The heated pool and dining options, such as the UMA restaurant, are particularly appreciated by families. Although some amenities may not be toddler-friendly, the hotel’s focus on comfort and helpful staff makes it a suitable choice for family getaways.
While the immediate surroundings may lack vibrant nightlife, the hotel's location provides easy access to Perth’s lively entertainment and sports bars, contributing to an engaging stay. The hotel’s comfortable and well-maintained rooms, complete with exceptionally comfortable beds, ensure a restful night’s sleep, further enhancing the guest experience.
Overall, Pan Pacific Perth stands out for its central location, quality dining, comfortable accommodations and exceptional service, making it a highly recommended choice for visitors to Perth.
Luxury Hotel
Recently refurbished, this 5-star hotel in the city center offers elegantly designed rooms and suites with views of the city skyline and Swan River. It features state-of-the-art amenities, including personalized wellness programs, and an outdoor swimming pool.
Hotel Taking Steps Towards Sustainability
This hotel holds Global Sustainable Tourism Council (GSTC) certification and the 2023 Waterwise Gold Award. It incorporates recycled materials in its design, uses energy-efficient lighting and air conditioning, and implements waste reduction measures, including dual waste bins in rooms and a Containers for Change program. The hotel also focuses on sustainable sourcing with Buy West Eat Best accreditation, offering local, seasonal, ethically sourced, and waste-conscious dining options.
Hotel for Honeymoon
Located in the heart of Perth, Pan Pacific Perth offers luxurious rooms with stunning city views. The hotel features a pool, spa, and multiple dining options, making it a convenient and comfortable base for exploring the city on your honeymoon.
Family Friendly Hotel
This hotel is known for its family-friendly environment, offering spacious rooms and a central location that provides easy access to various attractions in Perth.
Romantic Hotel
Pan Pacific Perth, known for its elegance and superior service, provides a romantic atmosphere with its well-appointed rooms and excellent dining options. Its central location allows couples to easily explore Perth's attractions.
Hotel near Nightlife Spots
Pan Pacific Perth is conveniently located within walking distance to Elizabeth Quay and the CBD Mall, with extensive nightlife in the vicinity. Several sports bars are nearby, making it a lively spot after a game.
Hotel with Swimming Pool
Pan Pacific Perth offers a heated outdoor pool open from sunrise to sunset. The pool deck is surrounded by city towers and tropical greenery. It's a peaceful pocket of calm in the middle of Perth’s hustle.
Heated Pool Outdoor Pool
Business Hotel
This hotel offers five-star luxury facilities and services suitable for both leisure and business travelers. It features seven state-of-the-art executive boardrooms with natural light, high-speed internet, presentation equipment, and Meeting Concierge services. The hotel also provides a 24-hour gym, outdoor pool, and multiple on-site dining options.
Accessible Hotel
Pan Pacific Perth is committed to an inclusive environment, featuring wheelchair access via a ramp to the lobby and wheelchair-accessible guest lifts. An accessible toilet is available on Level 5, and the hotel offers 8 accessible rooms, including some on the club level. The hotel is generally wheelchair-friendly.
Hotel with Gym
This hotel features a well-equipped gym. It is suitable for both cardio and strength workouts, ensuring guests can maintain their fitness regimen.
5-Star Hotel
Pan Pacific Perth offers scenic views and a range of amenities, including excellent service and comfortable accommodations. It provides a luxurious experience with a convenient location.
Hotel with Outdoor Pool
Pan Pacific Perth offers a heated outdoor pool nestled amidst city towers and tropical greenery. The pool is open from sunrise to sunset, providing a peaceful and convenient urban escape for guests.
Hotel with Heated Pool
Has a heated pool, described as both indoor and outdoor. Guests consistently praise its warmth, making it enjoyable even on chilly days, and note its very clean condition.
Guest Reviews
Pan Pacific Perth boasts an exceptional location that guests find highly convenient and central. Positioned right in the heart of Perth's CBD, it provides easy access to a wide array of shops, restaurants and tourist attractions. The hotel's proximity to key areas like Elizabeth Quay, the Swan River and the Perth Concert Hall makes it an ideal base for exploring the city. The strategic location is complemented by clean rooms and friendly staff, adding to the overall positive experience.
Guests appreciate the hotel's accessibility, whether they are walking, taking public transport or driving. The location near bus stops, including the free city bus routes, enhances its appeal. Many reviews highlight the excellent views of the river and nearby parks, which add a scenic touch to the stay.
Overall, Pan Pacific Perth is praised for its perfect positioning that suits both leisure and business travelers, making it a top choice for visitors to Perth.
The breakfast experience at Pan Pacific Perth generally garners high praise from guests. Descriptive terms like good, amazing, fantastic and superb frequently surface in reviews, highlighting the positive sentiment. Many note the variety and quality of the breakfast options with made-to-order omelettes, fresh poached eggs and a range of vegan and dietary-friendly choices often being mentioned. Guests also compliment the professional and friendly restaurant staff, contributing to an overall positive dining experience.
Additionally, the buffet breakfast at Monty's is particularly well-regarded, referred to as wonderful and fabulous by several visitors. Room service for breakfast sometimes exceeds expectations in terms of portion size and quick delivery. The breakfast menu varies over days, which adds an element of freshness to the stay.
However, there are occasional criticisms. Some guests find the breakfast overpriced for its value and a few have noted that certain items were cold or of limited choice. Instances of poor quality, cold room-service breakfasts and changes in advertised breakfast offerings also arise. Despite these occasional drawbacks, the consensus remains largely positive, making the breakfast a highlight for many during their stay at Pan Pacific Perth.
Pan Pacific Perth offers a commendable dining experience with a variety of options to suit different tastes and preferences. The hotel features three good restaurants and several bars, each providing distinct culinary delights. The Peruvian restaurant, UMA, stands out with its exquisite dishes, often described as delicious and award-winning. Guests also enjoyed the food at The Hill Street Bar, known for its exceptional meals and great venue for food and drinks.
Room service receives high praise for its amazing and timely service with dishes like the steak burger being particularly noted. The bar areas, including The Stage, offer a good selection of food and drinks with some guests appreciating the tapas and cocktails.
The Club Lounge is highlighted for its fantastic evening offerings, complete with great food and drink options. Various dining facilities throughout the hotel provide good quality food and the overall experience is enhanced by the friendly and helpful staff. Despite a few criticisms about the limited and occasionally overpriced menu options, the general consensus is that the dining at Pan Pacific Perth is impressive and offers great value for money.
Pan Pacific Perth boasts spacious, clean and comfortable rooms, many of which offer stunning views over the river. Recently renovated rooms particularly stand out for their modern aesthetic and comfort, contributing positively to guests' experiences. The facilities and furnishings in these updated rooms receive high praise for being well-equipped and pleasing to the eye. Some older rooms, however, show signs of aging and could benefit from refurbishment, often described as dated, worn and in need of modernization.
The comfort of the beds consistently receives high marks, ensuring a restful night's sleep for visitors. Cleanliness is another strong suit for the hotel, though occasional lapses occur with some rooms not meeting expectations in this regard. The bathrooms, while sometimes criticized for being a bit dated, often come across as spacious and generally well-maintained.
Despite some issues with noise due to ongoing maintenance and the need for better soundproofing between rooms, the overall ambiance is agreeable and accommodating. The exceptional friendliness and efficiency of the room service staff enhance the overall experience.
In summary, while Pan Pacific Perth excels in spacious and newly renovated accommodations, some older rooms could use a facelift to match the modern standards set by their refurbished counterparts. The views, comfort level and cleanliness of the rooms, combined with attentive service, make it a strong choice for visitors, albeit with room for improvement in updating older facilities.
The beds at Pan Pacific Perth are largely praised by guests for their comfort, making them one of the standout features of the hotel. Numerous reviewers frequently describe the beds as comfortable, super comfortable and even extremely comfortable, often highlighting that the beds provided a great night’s sleep. King-size beds are mentioned positively, often described as large and great for a comfortable rest.
Rooms with comfy beds and clean bedding are also noted, contributing to the overall positive guest experience. A few reviews did mention issues such as lumpy mattresses and beds being too soft or firm, but these comments are minimal compared to the abundant praise. Pillows generally received favorable comments, being described as soft and lovely, although there were some minor mentions of old or squishy pillows.
In summary, the majority of guests at Pan Pacific Perth found the hotel beds to be very comfortable, significantly enhancing their stay at the hotel.
Pan Pacific Perth receives varied feedback regarding its cleanliness, showcasing both impressive standards and areas needing improvement. Many guests highlight the hotel's rooms as clean, spacious and well-kept, describing them as spotless, fresh and comfortable. The facility, including the lobby, is often praised for its tidiness and cleanliness. Some reviews commend the property's consistent presentation and immaculate standards.
However, some reviews point out inconsistencies, especially in housekeeping. Several guests note issues with dust, mould in bathrooms, dirty spots and blocked toilets. Windows and certain areas of rooms and bathrooms have also been mentioned as needing better attention. Despite the cleanliness concerns in some parts, the general sentiment towards the hotel's room sizes, comfort levels and cleanliness remains positive, underscoring good quality with room for enhancement in maintaining uniform cleaning standards throughout the property.
Visitors to Pan Pacific Perth consistently highlight the exemplary performance of the hotel’s staff. Reviews emphasize the staff's friendliness, professionalism and promptness in addressing guests' needs. The reception and concierge teams are particularly praised for their warm and accommodating service, often going above and beyond to make stays enjoyable. Whether engaging with front desk personnel or interacting with housekeeping, guests noted that staff members were consistently courteous, attentive and helpful.
Moreover, the adaptability and knowledge of the team are frequently acknowledged with many guests appreciating their quick responses and effective handling of various situations. The staff's ability to provide excellent customer service, coupled with their welcoming demeanor, appears to be a standout feature, frequently described as amazing, exceptional and brilliant.
Instances of less-than-ideal service do surface occasionally, such as slow check-ins or moments of perceived rudeness, but these instances are exceptions rather than the norm. Despite these minor setbacks, the overall consensus among visitors is that the staff’s dedication and friendliness significantly enhance the overall experience at the Pan Pacific Perth. The staff's effort in ensuring guest satisfaction is consistently celebrated, making the hotel a beloved choice for many returning visitors.
At Pan Pacific Perth, guests have had mixed experiences with the hotel's wifi service. On the positive side, several guests mentioned that the wifi was good with some even describing it as super-fast. Free wifi is available, which is a notable perk for many travelers. In-room wifi was also praised by some, highlighting decent connectivity during their stay.
However, not all feedback was favorable. Several guests encountered issues such as weak or unreliable wifi with reports of the connection frequently dropping out and needing to reconnect. Speed was also a concern for some with comments indicating that the internet was not very fast and could be slow at times. Some guests faced initial problems with internet access upon check-in or found that the wifi was not operational during their stay.
In summary, while the Pan Pacific Perth offers free wifi with good connectivity for some guests, others have experienced challenges with the reliability and speed of the internet service.
Pan Pacific Perth offers an impressive gym experience, frequently praised by guests for its spaciousness and variety of high-quality equipment. The gym features state-of-the-art Technogym equipment and provides a wide range of machines, making it suitable for various workout routines. The facility is generally described as well-equipped with guests noting its size and comprehensive range of exercise options. However, there were minor issues such as the lack of a dedicated cardio area and the occasional unavailability of the steam room. Despite these small drawbacks, the gym is considered among the best hotel gyms visitors have experienced. Access to the gym has been rated positively, although a few guests found it slightly inconvenient. Overall, the gym receives high marks, contributing significantly to the hotel's appeal.
At Pan Pacific Perth, the pool experience receives mixed reviews from guests. On the positive side, many appreciated having access to a heated pool, which was frequently noted as warm and enjoyable. Children especially seemed to love the heated pool and several guests found it clean and well-maintained. Additionally, the pool remained accessible even after check-out, a convenience that visitors found pleasing.
However, some guests mentioned issues that detracted from their experience. There were multiple notes about ongoing renovations with many finding the construction noisy and disruptive. The pool area itself was often described as outdated, needing maintenance and smaller than expected. It also appeared that, at times, it became crowded quickly, particularly with children and other guests.
Several reviews highlighted concerns about cleanliness and maintenance with mentions of dirty water, bugs and an overall need for a vacuum. During certain periods, the pool was reported to be closed for maintenance or renovations, leaving some guests disappointed.
In summary, while the heated pool at Pan Pacific Perth can offer a pleasant and warm swimming experience, potential guests should be aware of ongoing renovations and varying conditions of cleanliness and maintenance.
Pan Pacific Perth has garnered a reputation for being a family-friendly destination with many guests highlighting its spacious and comfortable rooms. Families appreciate the ample room for children to move around, making it ideal for larger groups. The hotel's environment fosters a sense of relaxation and warmth, further emphasized by the welcoming and helpful staff.
Kids particularly enjoy the warm pool and the spa bath, contributing to an environment that's conducive to family enjoyment. The UMA restaurant is another hit with the younger guests, making dining a delightful experience. Additionally, the hotel offers family rooms and adjoining rooms to cater to the needs of families traveling together and baby cots are available for those with infants.
Families attending special celebrations, such as a child's birthday, find the hotel accommodating and responsive to their needs. Although there are some mentions of certain amenities not being suitable for toddlers and challenges with showers, the overall feedback remains strongly positive.
The Pan Pacific Perth stands out as a great venue for family stays with an array of kid-friendly amenities and spaces, making it an excellent choice for short family getaways.
Pan Pacific Perth is conveniently located within walking distance to iconic spots such as Elizabeth Quay, the CBD Mall and is a pleasant 3.5km walk along the river to Optus Stadium. Guests have highlighted the extensive nightlife in the vicinity, including several sports bars that become lively spots to visit after a game. The hotel rooms themselves are lovely, offering great views and feature amenities like a heated pool. Despite certain comments noting a lack of nightlife directly around the hotel, the overall area remains active and engaging with various nightlife options for visitors.
Pan Pacific Perth is frequently described as a high-end luxury hotel with some guests praising it as a great five-star experience. Visitors have highlighted the top-class facilities and services, noting the excellent service and stunning interior design. Many appreciated the clean and well-presented property, featuring a beautiful reception and gorgeous rooms.
However, some reviews suggest that the hotel doesn't always meet five-star standards. Complaints include the age and look of the hotel, limited breakfast choices compared to other local five-star hotels and room quality that felt more akin to a three-star experience. Some guests expected more from the renowned Pan Pacific brand, expressing disappointment in certain aspects such as the perceived safety of the car park and overall facilities.
Despite these critiques, plenty of visitors loved their stay from start to finish and considered it very good value for money. While opinions on whether the hotel truly meets its five-star rating vary, there is a consensus that it offers a memorable and enjoyable experience for many guests.
Pan Pacific Perth offers a highly favored destination for business travelers, equipped with essential amenities and services that cater to their needs. The business lounge access allows for internal meetings with robust IT infrastructure. Guests appreciate the large tables and the facilities provided, which are suitable for conducting business. The hotel's location is perfect for business purposes, being conveniently close to the CBD and ideal for conferences and business meetings. The business center is notably well-equipped, enhancing the overall experience for business travelers. General facilities are rated great, making Pan Pacific Perth a great business hotel. Although some feedback indicated the business lounge and club rooms have limited hours and food selections, the overall sentiment remains positive. The hotel services, including the spa, further complement the experience for those on business travel, ensuring all needs are met efficiently.
Pan Pacific Perth offers a highly accessible experience for guests with disabilities, highlighted by its good location near the seaside and various amenities. The hotel features rooms that are wheelchair accessible and includes features specifically catering to accessible needs. Additionally, the property is accessible by bus and is within walking distance of key attractions. However, some logistical challenges with parking have been noted, including inconsistencies and slow valet service, which may be a consideration for guests relying on private transportation. Despite being a five-star hotel, certain facilities may not fully reflect this rating. Overall, Pan Pacific Perth is an accessible choice for travelers with disabilities, but planning regarding parking is advisable.
The heated pool at Pan Pacific Perth receives consistent praise from guests. Many highlight that the pool's warmth is enjoyable even on chilly days, offering a comfortable swimming experience regardless of the weather. The pool is described as both indoor and outdoor, adding flexibility for guests. The lobby near the heated pool is nice and contributes to the overall pleasant ambiance of the hotel. Cleanliness is another strong point with several reviews mentioning the pool's very clean condition. Additionally, guests appreciate the friendly staff and the delightful food options available at the hotel's Hill St Sports Bar and through room service. Overall, the heated pool stands out as a well-loved feature of Pan Pacific Perth.
At Pan Pacific Perth, the outdoor pool garners mixed feedback from guests. While some praise it as a nice feature, the general sentiment leans towards disappointment. The primary concerns include its small size and the location, which often leaves the pool area in the shade, making the water noticeably cold. Additionally, the pool area is described as being akin to a wind tunnel, contributing to an unpleasant experience. The space also seems to be popular with young people, which could influence the atmosphere depending on guests' preferences. Comparatively, the pool area does not live up to the high standards set by the rest of the hotel, indicating a need for an upgrade. Overall, while the outdoor pool has potential, guests feel it falls short of expectations.
Pan Pacific Perth is recognized as an ideal destination for honeymooners, praised for its romantic ambiance and attentive staff. The hotel offers specific honeymoon packages and accommodations, including thoughtfully designed honeymoon suites that enhance the overall experience. The consistent acknowledgment of its suitability for a honeymoon suggests a reliable choice for couples seeking a memorable romantic getaway.
Pan Pacific Perth is consistently praised for its luxurious atmosphere and high-end facilities. Guests frequently highlight the luxurious feel throughout the hotel, noting its beautiful and elegant decor. The rooms are described as gorgeous and luxurious, often complimented for offering stunning views. The beds, specifically, are noted for their luxurious comfort.
The executive club lounge stands out as a notable feature, providing delicious food, cocktails and nibbles, all contributing to the overall luxurious experience. The pool area also receives high marks for its luxury.
Overall, the hotel delivers great value for money with many guests feeling pampered and satisfied with their stay. Despite some comments about expecting more luxury and a few mentions of five-star signs being absent, the majority of guests felt the hotel and their experience was luxurious and comparable to a five-star standard. Many guests express their intention to return, underscoring the positive impression the Pan Pacific Perth leaves on its visitors.
Pan Pacific Perth is highly recommended for those seeking a romantic getaway. Visitors praised the stylish and romantic ambience, noting especially the stunning ocean views that contribute to the romantic atmosphere. Many reviews highlighted the exceptional service with the team going above and beyond to accommodate special occasions, such as a one-year anniversary. The helpful staff at reception and room service enhance the overall experience, ensuring a memorable stay. Extra touches, like a piano available for younger guests, were also appreciated, adding to the charm of the hotel. Pan Pacific Perth proves to be an ideal choice for a romantic stay.
Location Show Map
Location
Guests appreciate the hotel's accessibility, whether they are walking, taking public transport or driving. The location near bus stops, including the free city bus routes, enhances its appeal. Many reviews highlight the excellent views of the river and nearby parks, which add a scenic touch to the stay.
Overall, Pan Pacific Perth is praised for its perfect positioning that suits both leisure and business travelers, making it a top choice for visitors to Perth.
Breakfast
Additionally, the buffet breakfast at Monty's is particularly well-regarded, referred to as wonderful and fabulous by several visitors. Room service for breakfast sometimes exceeds expectations in terms of portion size and quick delivery. The breakfast menu varies over days, which adds an element of freshness to the stay.
However, there are occasional criticisms. Some guests find the breakfast overpriced for its value and a few have noted that certain items were cold or of limited choice. Instances of poor quality, cold room-service breakfasts and changes in advertised breakfast offerings also arise. Despite these occasional drawbacks, the consensus remains largely positive, making the breakfast a highlight for many during their stay at Pan Pacific Perth.
Dinner
Room service receives high praise for its amazing and timely service with dishes like the steak burger being particularly noted. The bar areas, including The Stage, offer a good selection of food and drinks with some guests appreciating the tapas and cocktails.
The Club Lounge is highlighted for its fantastic evening offerings, complete with great food and drink options. Various dining facilities throughout the hotel provide good quality food and the overall experience is enhanced by the friendly and helpful staff. Despite a few criticisms about the limited and occasionally overpriced menu options, the general consensus is that the dining at Pan Pacific Perth is impressive and offers great value for money.
Rooms
The comfort of the beds consistently receives high marks, ensuring a restful night's sleep for visitors. Cleanliness is another strong suit for the hotel, though occasional lapses occur with some rooms not meeting expectations in this regard. The bathrooms, while sometimes criticized for being a bit dated, often come across as spacious and generally well-maintained.
Despite some issues with noise due to ongoing maintenance and the need for better soundproofing between rooms, the overall ambiance is agreeable and accommodating. The exceptional friendliness and efficiency of the room service staff enhance the overall experience.
In summary, while Pan Pacific Perth excels in spacious and newly renovated accommodations, some older rooms could use a facelift to match the modern standards set by their refurbished counterparts. The views, comfort level and cleanliness of the rooms, combined with attentive service, make it a strong choice for visitors, albeit with room for improvement in updating older facilities.
Beds
Rooms with comfy beds and clean bedding are also noted, contributing to the overall positive guest experience. A few reviews did mention issues such as lumpy mattresses and beds being too soft or firm, but these comments are minimal compared to the abundant praise. Pillows generally received favorable comments, being described as soft and lovely, although there were some minor mentions of old or squishy pillows.
In summary, the majority of guests at Pan Pacific Perth found the hotel beds to be very comfortable, significantly enhancing their stay at the hotel.
Cleanliness
However, some reviews point out inconsistencies, especially in housekeeping. Several guests note issues with dust, mould in bathrooms, dirty spots and blocked toilets. Windows and certain areas of rooms and bathrooms have also been mentioned as needing better attention. Despite the cleanliness concerns in some parts, the general sentiment towards the hotel's room sizes, comfort levels and cleanliness remains positive, underscoring good quality with room for enhancement in maintaining uniform cleaning standards throughout the property.
Staff
Moreover, the adaptability and knowledge of the team are frequently acknowledged with many guests appreciating their quick responses and effective handling of various situations. The staff's ability to provide excellent customer service, coupled with their welcoming demeanor, appears to be a standout feature, frequently described as amazing, exceptional and brilliant.
Instances of less-than-ideal service do surface occasionally, such as slow check-ins or moments of perceived rudeness, but these instances are exceptions rather than the norm. Despite these minor setbacks, the overall consensus among visitors is that the staff’s dedication and friendliness significantly enhance the overall experience at the Pan Pacific Perth. The staff's effort in ensuring guest satisfaction is consistently celebrated, making the hotel a beloved choice for many returning visitors.
Wi-Fi
However, not all feedback was favorable. Several guests encountered issues such as weak or unreliable wifi with reports of the connection frequently dropping out and needing to reconnect. Speed was also a concern for some with comments indicating that the internet was not very fast and could be slow at times. Some guests faced initial problems with internet access upon check-in or found that the wifi was not operational during their stay.
In summary, while the Pan Pacific Perth offers free wifi with good connectivity for some guests, others have experienced challenges with the reliability and speed of the internet service.
Gym
Pool
However, some guests mentioned issues that detracted from their experience. There were multiple notes about ongoing renovations with many finding the construction noisy and disruptive. The pool area itself was often described as outdated, needing maintenance and smaller than expected. It also appeared that, at times, it became crowded quickly, particularly with children and other guests.
Several reviews highlighted concerns about cleanliness and maintenance with mentions of dirty water, bugs and an overall need for a vacuum. During certain periods, the pool was reported to be closed for maintenance or renovations, leaving some guests disappointed.
In summary, while the heated pool at Pan Pacific Perth can offer a pleasant and warm swimming experience, potential guests should be aware of ongoing renovations and varying conditions of cleanliness and maintenance.
Family
Kids particularly enjoy the warm pool and the spa bath, contributing to an environment that's conducive to family enjoyment. The UMA restaurant is another hit with the younger guests, making dining a delightful experience. Additionally, the hotel offers family rooms and adjoining rooms to cater to the needs of families traveling together and baby cots are available for those with infants.
Families attending special celebrations, such as a child's birthday, find the hotel accommodating and responsive to their needs. Although there are some mentions of certain amenities not being suitable for toddlers and challenges with showers, the overall feedback remains strongly positive.
The Pan Pacific Perth stands out as a great venue for family stays with an array of kid-friendly amenities and spaces, making it an excellent choice for short family getaways.
Nightlife
5 Star
However, some reviews suggest that the hotel doesn't always meet five-star standards. Complaints include the age and look of the hotel, limited breakfast choices compared to other local five-star hotels and room quality that felt more akin to a three-star experience. Some guests expected more from the renowned Pan Pacific brand, expressing disappointment in certain aspects such as the perceived safety of the car park and overall facilities.
Despite these critiques, plenty of visitors loved their stay from start to finish and considered it very good value for money. While opinions on whether the hotel truly meets its five-star rating vary, there is a consensus that it offers a memorable and enjoyable experience for many guests.
Business
Accessible
Heated Pool
Outdoor Pool
Honeymoon
Luxury
The executive club lounge stands out as a notable feature, providing delicious food, cocktails and nibbles, all contributing to the overall luxurious experience. The pool area also receives high marks for its luxury.
Overall, the hotel delivers great value for money with many guests feeling pampered and satisfied with their stay. Despite some comments about expecting more luxury and a few mentions of five-star signs being absent, the majority of guests felt the hotel and their experience was luxurious and comparable to a five-star standard. Many guests express their intention to return, underscoring the positive impression the Pan Pacific Perth leaves on its visitors.
Romantic
Yes, Pan Pacific Perth has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Pan Pacific Perth.
No, Pan Pacific Perth doesn't allow dogs.
No, parking facilities aren't available at Pan Pacific Perth.
Yes, Pan Pacific Perth has a gym.
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