Sun Inns Hotel Lagoon near Sunway Lagoon Theme Park
Petaling Jaya
3.07242100,
101.60339700
,
No.121, Jalan Pjs 11/2, Subang Indah, Bandar Sunway,
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Summary of reviewsSun Inns Hotel Lagoon near Sunway Lagoon Theme Park offers travelers a prime location, providing easy access to popular attractions like Sunway Lagoon Theme Park and Sunway Pyramid Shopping Centre, both within walking distance. The hotel's proximity to public amenities, including restaurants and convenient stores, along with readily available transport options, makes it an attractive choice for guests seeking convenience.
In terms of accommodation, the hotel offers budget-friendly rooms that some guests find cozy and reasonably priced. However, consistent concerns about cleanliness and room conditions are prevalent. Reports frequently highlight issues such as dirty bedsheets, unclean floors and the presence of cockroaches. Additionally, room size and maintenance problems like broken air conditioning and toilets needing repairs detract from the overall experience.
Cleanliness is a significant area of concern for guests with many citing dirty rooms, stained linens and unpleasant odors. Instances of leftover belongings from previous guests and pests further contribute to the negative feedback on the hotel's hygiene standards.
Staff interactions are mixed with many guests praising the friendliness and helpfulness of certain staff members, leading to a generally positive perception. However, there are also notable complaints about slow responses, unhelpful attitudes and occasional rudeness, highlighting inconsistencies in staff behavior.
Parking at the hotel is generally seen as safe and convenient, though the parking system can be confusing and has some limitations. Despite these minor issues, the presence of nearby shops and good service are appreciated.
Feedback on the beds is also mixed; while some guests find them comfortable, significant concerns about the cleanliness and maintenance of the beddings—such as stained sheets and wobbly mattresses—are frequently mentioned.
Overall, while Sun Inns Hotel Lagoon benefits greatly from its strategic location and affordable rates, improvements in cleanliness, room maintenance and service consistency are necessary to enhance the overall guest experience.
Categories
In terms of accommodation, the hotel offers budget-friendly rooms that some guests find cozy and reasonably priced. However, consistent concerns about cleanliness and room conditions are prevalent. Reports frequently highlight issues such as dirty bedsheets, unclean floors and the presence of cockroaches. Additionally, room size and maintenance problems like broken air conditioning and toilets needing repairs detract from the overall experience.
Cleanliness is a significant area of concern for guests with many citing dirty rooms, stained linens and unpleasant odors. Instances of leftover belongings from previous guests and pests further contribute to the negative feedback on the hotel's hygiene standards.
Staff interactions are mixed with many guests praising the friendliness and helpfulness of certain staff members, leading to a generally positive perception. However, there are also notable complaints about slow responses, unhelpful attitudes and occasional rudeness, highlighting inconsistencies in staff behavior.
Parking at the hotel is generally seen as safe and convenient, though the parking system can be confusing and has some limitations. Despite these minor issues, the presence of nearby shops and good service are appreciated.
Feedback on the beds is also mixed; while some guests find them comfortable, significant concerns about the cleanliness and maintenance of the beddings—such as stained sheets and wobbly mattresses—are frequently mentioned.
Overall, while Sun Inns Hotel Lagoon benefits greatly from its strategic location and affordable rates, improvements in cleanliness, room maintenance and service consistency are necessary to enhance the overall guest experience.
Family Friendly Hotel
This hotel is located near the Sunway Lagoon Theme Park. It is suitable for families visiting the park.
Hotel near Nightlife Spots
While specific nightlife amenities within the hotel are not detailed, its location near Sunway Lagoon offers proximity to various dining and entertainment venues.
Hotel with Free Wi-Fi
Sun Inns Hotel Lagoon provides basic accommodations with Wi-Fi, offering a budget-friendly option for travelers visiting Sunway Lagoon Theme Park.
3-Star Hotel
This hotel is strategically located near Sunway Lagoon Theme Park, making it ideal for families and tourists. It offers budget-friendly accommodations without compromising on convenience.
Hotel with Parking
Cheap Hotel
Guest Reviews
Sun Inns Hotel Lagoon offers a prime location for travelers visiting the area, especially those looking to explore Sunway Lagoon Theme Park and Sunway Pyramid Shopping Centre. Situated just a five-minute walk from the main entrance of Sunway Lagoon, the hotel provides easy access to one of the region's most popular attractions. It is also within convenient walking distance to Sunway Pyramid, making it ideal for guests who want to indulge in shopping and dining options available in the extensive mall.
The hotel’s strategic position is complemented by its proximity to various public amenities, including restaurants, convenient stores and laundry services, making it an excellent choice for those who value convenience. Transport options are readily available, further enhancing its appeal for visitors who plan to explore the surrounding area.
Overall, Sun Inns Hotel Lagoon stands out for its great location, which is frequently highlighted by guests as one of the hotel's most substantial benefits.
Sun Inns Hotel Lagoon near Sunway Lagoon Theme Park offers budget-friendly accommodation with some commendable points, but guest reviews reveal several consistent concerns, particularly about cleanliness and room conditions. Positive remarks highlight the coziness of some rooms and the appealing price point. However, observations regarding cleanliness are notably negative with many guests mentioning dirty bedsheets, unclean floors and the presence of cockroaches.
Some guests found the rooms too small and cluttered, rendering them uncomfortable for larger groups and making navigating the space difficult. Issues with room maintenance were prevalent; air conditioning units were broken in some rooms and ventilation problems led to lingering smoke smells. The condition of the toiletries was another common gripe with some toilets not functioning properly and requiring repairs.
While the staff were praised for their friendliness, some guests felt service efficiency was lacking. Instances of rooms not matching the booking photos were noted, adding to the overall dissatisfaction. Despite the hotel's attractive pricing, attention to detail and improvement in cleanliness and room maintenance could significantly enhance the guest experience.
Guests of Sun Inns Hotel Lagoon near Sunway Lagoon Theme Park have shared mixed feedback about the beds at the hotel. A recurring positive note is the bed's comfort with several guests finding the bed and the pillows adequately comfortable. However, many guests raised significant concerns about the cleanliness and maintenance of the beddings. Reports of stained and unclean bedsheets, used tissues, dirty comforters and even beds that smelled were noted. Additionally, some guests mentioned that the mattresses were too soft and the beds wobbled, leading to an uncomfortable sleep experience. Overall, while the comfort level of the beds was appreciated by some, the cleanliness and maintenance issues seemed to overshadow the positive aspects for many visitors.
Sun Inns Hotel Lagoon near Sunway Lagoon Theme Park has received numerous critiques concerning its cleanliness. Various guests have expressed dissatisfaction with the overall hygiene standards. Common complaints include dirty rooms and bathrooms, stained and smelly bed linens and the presence of dust and hair. The condition of the toiletries and in-room facilities often fails to meet basic cleanliness expectations. Rooms sometimes have an unpleasant odor and guests frequently encounter issues like slow or broken hot water supplies.
Moreover, there have been instances where rooms were found with previous guests' belongings or cigarette butts, further accentuating the lapses in housekeeping. Pervasive reports of cockroaches and insects contribute to the unfavorable impressions. Despite some indications of clean sanitation areas, the complaints regarding insufficient water flow persist. Appearance can be deceiving, leading to a disparity between the advertised standards and actual conditions.
Overall, significant improvements in cleanliness and maintenance seem necessary to meet guest expectations and enhance the overall stay experience.
Sun Inns Hotel Lagoon near Sunway Lagoon Theme Park offers a varied experience when it comes to staff interactions. Many guests have praised the friendliness and helpfulness of the staff with mentions of supportive and fast problem-solving capabilities. Specific staff members, like Kak Rozie, Wan and Wani, have been highlighted for their good service. During the day, female staff wearing cream uniforms are noted for their good service. Courteous receptionists and the staff's guidance during check-in add positive touches to the customer experience.
However, there are also several negative reviews. Complaints include slow responses to issues, arrogance and a general lack of friendliness and care from some staff members. Some guests reported encountering rude behavior and unhelpful attitudes, including giving incorrect directions and seeming indifferent to complaints. These mixed reviews suggest that while many find the staff to be friendly and efficient, there are significant inconsistencies that can affect the overall guest experience.
Guests have highlighted that the parking at Sun Inns Hotel Lagoon near Sunway Lagoon Theme Park is generally safe. The hotel offers a free, gated parking area conveniently located near the hotel. However, the parking system can be a bit confusing, as it requires guests to take a parking ticket instead of using touch and go. Additionally, free parking is only permitted once a day. Despite these minor inconveniences, guests appreciated the presence of nearby shops and acknowledged the good service provided by the hotel.
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Location
The hotel’s strategic position is complemented by its proximity to various public amenities, including restaurants, convenient stores and laundry services, making it an excellent choice for those who value convenience. Transport options are readily available, further enhancing its appeal for visitors who plan to explore the surrounding area.
Overall, Sun Inns Hotel Lagoon stands out for its great location, which is frequently highlighted by guests as one of the hotel's most substantial benefits.
Rooms
Some guests found the rooms too small and cluttered, rendering them uncomfortable for larger groups and making navigating the space difficult. Issues with room maintenance were prevalent; air conditioning units were broken in some rooms and ventilation problems led to lingering smoke smells. The condition of the toiletries was another common gripe with some toilets not functioning properly and requiring repairs.
While the staff were praised for their friendliness, some guests felt service efficiency was lacking. Instances of rooms not matching the booking photos were noted, adding to the overall dissatisfaction. Despite the hotel's attractive pricing, attention to detail and improvement in cleanliness and room maintenance could significantly enhance the guest experience.
Beds
Cleanliness
Moreover, there have been instances where rooms were found with previous guests' belongings or cigarette butts, further accentuating the lapses in housekeeping. Pervasive reports of cockroaches and insects contribute to the unfavorable impressions. Despite some indications of clean sanitation areas, the complaints regarding insufficient water flow persist. Appearance can be deceiving, leading to a disparity between the advertised standards and actual conditions.
Overall, significant improvements in cleanliness and maintenance seem necessary to meet guest expectations and enhance the overall stay experience.
Staff
However, there are also several negative reviews. Complaints include slow responses to issues, arrogance and a general lack of friendliness and care from some staff members. Some guests reported encountering rude behavior and unhelpful attitudes, including giving incorrect directions and seeming indifferent to complaints. These mixed reviews suggest that while many find the staff to be friendly and efficient, there are significant inconsistencies that can affect the overall guest experience.
Parking
No, Sun Inns Hotel Lagoon near Sunway Lagoon Theme Park doesn't have any pool.
No, a spa isn't available at Sun Inns Hotel Lagoon near Sunway Lagoon Theme Park.
No, Sun Inns Hotel Lagoon near Sunway Lagoon Theme Park doesn't allow dogs.
Yes, parking facilities are available at Sun Inns Hotel Lagoon near Sunway Lagoon Theme Park.
No, Sun Inns Hotel Lagoon near Sunway Lagoon Theme Park doesn't have a gym.
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