Phnom Penh, street 182, row 10711.5619,104.918456(Show on Map)
7.2
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Capitol One in Phnom Penh is highly regarded by guests for its prime location, spacious rooms and diligent staff. Situated in a central area above a bus station, it offers convenient access to various attractions and markets like Orussey and the Russian Market, appealing to those keen on exploring local culture and shopping. Despite its central position, the hotel provides a quiet and peaceful atmosphere, free from nighttime disturbances. The surrounding area is rich with restaurants and cafes, enhancing the overall convenience for guests.
The hotel's rooms are notably spacious, clean and comfortable, featuring large beds and well-maintained bathrooms. The Wi-Fi connectivity is solid and guests find the overall accommodations to offer good value for money. However, it's worth noting that some guests felt that the rooms were darker than expected with a somewhat dated aesthetic. Navigation within the hotel can also be confusing due to its layout.
In terms of cleanliness, Capitol One maintains high standards. The rooms and bathrooms are consistently clean and well-maintained with only rare mentions of drainage issues or minor lapses in cleanliness. The cleaning staff receive praise for their thoroughness and effort.
The staff at Capitol One are often highlighted for their hospitality, politeness and helpfulness. Guests appreciate their accommodating and responsive nature, even in the face of language barriers. The receptionists especially stand out for their excellent service. Nonetheless, there are occasional reports of less satisfactory interactions, including misunderstandings and perceived unhelpfulness, but these instances are relatively rare in comparison to the overall positive feedback.
In summary, Capitol One's strategic location, spacious and clean rooms and generally helpful staff make it a favorable choice for travelers visiting Phnom Penh. Some minor issues are noted, but the overall experience is overwhelmingly positive.
Categories
Cheap
Offers budget accommodation with basic amenities. Ideal for travelers looking for an affordable place to stay in the city.
Family
Free Wi-Fi
Room Types
Single Room with Air-ConditioningThis air-conditioned single room is comprised of a TV with cable channels, a private bathroom as well as a balcony. The unit has 1 bed.
Twin Room with Air-ConditioningThis air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.
Triple Room with Air-ConditioningThis air-conditioned triple room includes a TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 3 beds.
Family Room with Air-ConditioningThe spacious family room provides air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom featuring a walk-in shower. The unit offers 4 beds.
Single Room with BathroomFeaturing bathrobes, this single room includes a private bathroom with a walk-in shower and slippers. This single room features a TV with cable channels. The unit has 1 bed.
Twin Room with BathroomFeaturing bathrobes, this twin room includes a private bathroom with a walk-in shower and slippers. This twin room features a TV with cable channels. The unit has 2 beds.
Deluxe Twin RoomThe spacious twin room features air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Twin Room with BathroomFeaturing bathrobes, this twin room includes a private bathroom with a walk-in shower and slippers. This twin room features a high chair for children and a TV with cable channels. The unit has 2 beds.
Guest Reviews
7.2
Good
Review Summaries
Location
Capitol One enjoys a prime location in Phnom Penh, attracting guests with its central position close to key attractions and transportation hubs. Perfectly situated just above a bus station, it offers convenient access for those looking to travel to destinations like Siem Reap. The hotel's proximity to markets such as Orussey and the Russian Market enhances its appeal, making it a suitable choice for those interested in shopping and exploring local culture.
Guests appreciate the quiet atmosphere despite its central location, ensuring a peaceful stay without the disturbance of nighttime parties. Additionally, the area surrounding the hotel boasts an array of restaurants and cafes, including one right next door where guests can enjoy breakfast. The friendly staff and clean accommodations further contribute to a pleasant experience.
Overall, Capitol One's combination of strategic location, good room size, reasonable pricing and excellent service make it a favorable option for travelers visiting Phnom Penh.
Rooms
Capitol One offers spacious rooms that many guests appreciate, featuring big, clean and comfortable beds. The bathrooms are quite large and maintained well, adding to the comfort. Reviewers often highlight the overall cleanliness and comfort of these rooms. Some guests have also mentioned that the rooms provide good value for money and come with basic amenities such as a bed, table, chair and essential toiletries. Wi-Fi connectivity is good, enhancing the convenience for guests.
However, there are some areas of concern. Some guests noted that the room photos do not always match their actual experience with some rooms described as dark with insufficient natural light. Others mentioned that the overall aesthetic feels outdated, comparing it to an old Hong Kong movie setting. Additionally, navigation within the hotel can be confusing due to the maze-like arrangement of rooms. Despite being clean and spacious, there are instances where rooms were reported as dismal or dirty and some upgrades resulted in lesser satisfaction than expected.
Cleanliness
Capitol One receives praise for its cleanliness with many guests highlighting the thorough and consistent cleaning standards. Most reviews describe the rooms as clean and spacious, providing a comfortable stay. The hotel has successfully maintained its bathroom facilities to a good standard, contributing to the positive impressions of the guests. Despite a few mentions of drainage issues and occasional lapses in overall maintenance, the cleaning staff's efforts are positively noted. While there are isolated negative remarks about some areas being dirty, the general consensus is that Capitol One offers a clean and well-maintained environment.
Staff
Capitol One's staff receives an overall positive reception from guests. Reviewers frequently describe the staff as accommodating, helpful and responsive. Many appreciated the politeness and kindness of the team, highlighting friendly interactions even when faced with language barriers. The excellent work by the receptionists and specific helpful encounters, like the woman at the reception, stood out in the feedback. Additionally, some guests noted the staff’s willingness to address concerns, such as changing rooms.
However, not all experiences were entirely positive. A few guests reported issues such as a lack of flexibility, time-wasting and unhelpful behavior from the staff. There are mentions of particular negative incidents, including misunderstanding about payments and perceived rudeness. Despite these occasional drawbacks, the overall sentiment reflects a satisfactory experience with the hotel staff's service and attitude.
FAQ
No, Capitol One doesn't have any pool.
No, a spa isn't available at Capitol One.
No, Capitol One doesn't allow dogs.
No, parking facilities aren't available at Capitol One.
