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Summary of reviewsMerrill House in Picton consistently receives high praise for its blend of historic charm, modern comforts, and a prime location. Guests are impressed by its proximity to Picton's main attractions, making it an ideal base for both relaxation and exploration. The beautifully restored heritage building captivates visitors with its elegant architecture and lush, well-maintained grounds, further enhanced by welcoming outdoor seating areas.
One of the standout features of Merrill House is its exceptional dining options. The breakfast experience is highly regarded, with freshly baked croissants and locally sourced ingredients creating a gourmet culinary start to the day. The dinner offerings maintain this high standard, with patrons often likening the experience to a dining journey comparable to that in Paris. Both meals are bolstered by a pleasant ambiance and the attentiveness of the staff, even accommodating dietary restrictions with ease.
Rooms at Merrill House offer a unique blend of Victorian style and modern aesthetics. While the sizes may vary, the decor is consistently praised for its charm and cleanliness, with quality amenities ensuring guest comfort. The beds, mostly described as delightful, add to the overall sense of luxury and relaxation. Despite occasional feedback about room size or bed firmness, the overall comfort and character of the accommodations leave guests satisfied.
In terms of service, the staff at Merrill House play a pivotal role in the positive guest experience. They are often noted for their friendliness, attentiveness, and willingness to go above and beyond, creating a welcoming and home-like atmosphere. Concierge services and management responsiveness further enhance guest satisfaction, ensuring that each stay is memorable.
While the WiFi is an area highlighted for improvement due to inconsistent connectivity, the hotel's efforts to offer convenient digital services, such as texting the concierge, are appreciated. This innovative approach provides a glimpse into the hotel's commitment to guest satisfaction.
Overall, Merrill House combines its historical allure, upscale comfort, outstanding service, and exquisite dining to provide a memorable stay in Picton. Despite minor areas for improvement, the property remains a highly recommended choice for travelers seeking a special experience in this charming locale. Show more
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Categories
Luxury Hotel
Merrill House is a luxury boutique hotel set in a restored Victorian mansion in Picton. It features individually designed rooms filled with art and antiques, a Wine Spectator-awarded cellar, fine French dining, a sauna, and gardens. The hotel offers a unique blend of historic charm and contemporary luxury with a focus on curated experiences.
Hotel with Free Wi-Fi
This hotel provides accommodation with a garden, free private parking, a terrace and a restaurant. Free Wi-Fi is available to guests.
Hotel with Parking
This hotel provides free private parking, ensuring convenience and security for guests with vehicles. It is located centrally in Picton.
Small Hotel
Merrill House offers a unique, charming experience with its historic building and elegant décor. It provides a cozy and intimate atmosphere, enhanced by its restaurant and garden.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Room Types
Queen RoomFeaturing bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features air conditioning, parquet floors and heating. The unit has 1 bed.
Double RoomThe spacious double room features air conditioning, parquet floors, as well as a private bathroom boasting a shower and a hairdryer. The double room offers heating. The unit has 1 bed.
Queen SuiteThis suite boasts a fireplace. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides parquet floors and heating. The unit offers 1 bed.
SuiteThis air-conditioned suite comes with 1 living room, 1 separate bedroom and 2 bathrooms with a shower. The suite is furnished with a desk and a seating area. The unit has 2 beds.
Deluxe SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite offers parquet floors and heating. The unit has 1 bed.
Deluxe Queen SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers parquet floors and heating. The unit offers 1 bed.
Small Double RoomFeaturing bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features air conditioning and heating. The unit has 1 bed.
Deluxe Double Room with BalconyOffering bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room offers air conditioning, parquet floors, as well as a terrace and a balcony. The unit has 1 bed.
Deluxe Queen Room with Two Queen BedsOffering bathrobes, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. This air-conditioned quadruple room has parquet floors and heating. The unit has 2 beds.
Premium Quadruple RoomOffering bathrobes, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. This air-conditioned quadruple room has parquet floors and heating. The unit has 2 beds.
Standard Double RoomThe spacious double room provides air conditioning, heating, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Standard Double RoomThe spacious double room offers air conditioning, heating, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Standard Double RoomThe spacious double room features air conditioning, heating, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Guest Reviews
8.8
Excellent
Location
Nestled in the heart of Picton, Merrill House boasts an ideal location that is hard to surpass. The property is renowned for its remarkable accessibility, with guests frequently highlighting its convenience for exploring the charming town. Within a short and pleasant stroll, one can easily reach Picton's main attractions, including its vibrant array of shops, restaurants, and bars. The hotel is celebrated for merging modern comfort with historical elegance, housed in an architecturally beautiful, heritage building. Lush, immaculate grounds provide inviting outdoor seating areas, adding to the property's appeal. Visitors are consistently impressed by not only the stunning property itself but also the welcoming staff and delicious breakfasts. Combining historic charm with a prime location, Merrill House offers a harmonious blend of convenience and beauty, perfectly situated for a memorable visit to Picton.
Breakfast
Nestled in comfort and charm, the breakfast experience at Merrill House is a highlight, capturing the attention and delight of its guests. Awakened by the aroma of freshly baked croissants, patrons are treated to a breakfast that consistently receives high praise for its quality and taste. Many describe it as excellent, fantastic, and even gourmet, noting the freshness and local sourcing of ingredients. The offerings, ranging from delightful continental options to more generous and exquisite presentations, often surpass expectations. Service is generally described as friendly, although occasionally slow.
While some found the breakfast a tad skimpy or not fully living up to its price, the overall sentiment is overwhelmingly positive. The breakfast not only satisfies but often delights with its thoughtful touches and extensive menu options. It's considered by many as possibly the best breakfast in town, leaving a memorable impression that's both copious and delicious. In essence, breakfast at Merrill House is not just a meal, but a delightful culinary experience that many would encourage future guests not to miss.
Dinner
Merrill House's restaurant consistently leaves a lasting impression on its guests with its remarkable dining experience. Patrons rave about the exceptional quality and taste of the food, often likening it to a culinary journey on par with the exquisite offerings on the Champs Elysees in Paris. The dining ambiance is noted to be inviting and pleasant, enhancing the overall experience. Guests highlight the chef's skills, frequently describing the dishes as expertly crafted and visually appealing. Breakfast is just as applauded as dinner, maintaining high culinary standards throughout the day. Furthermore, the restaurant demonstrates great flexibility in accommodating dietary restrictions, allowing for an inclusive dining environment. Although some find the meals to be on the pricier side, the consensus is that the quality of the food is unmatched and worth the expense, making it a highly recommended spot for a memorable meal. Whether guests visit for breakfast, lunch, or dinner, the Merrill House restaurant consistently delivers a standout dining experience.
Rooms
Merrill House exudes charm and elegance, providing guests with a richly decorated, cozy experience that perfectly blends traditional Victorian style with bold, modern design elements. This historic mansion, lovingly restored, captivates visitors with its quirky yet beautiful decor. Rooms, while varied in size, are consistently praised for their cleanliness and comfort, with some offering spacious layouts and others noted for their compactness. Despite size constraints, rooms are thoughtfully equipped with quality amenities, including soothing showers, comfortable beds, and well-stocked minibars. The atmosphere of quiet luxury is complemented by attentive housekeeping and exceptional service. Guests appreciate the personal touches, such as materials detailing the history of Merrill House, which enhance the overall experience. While a few found their rooms smaller than expected, the property makes up for it with a picturesque setting, sophisticated decor, and a peaceful ambiance. Overall, Merrill House offers a unique, inviting stay that leaves a memorable impression.
Beds
At Merrill House, guest experiences with the beds vary, but many find them to be a highlight of their stay. The beds and pillows are often described as wonderful, providing a snug and super comfy experience that some equate to sleeping on a cloud. Many guests enjoy a clean and very comfortable bed, with some calling the beds heavenly.
However, not all guests share this sentiment. A few have noted that the beds were either too soft or too hard, causing discomfort, especially for guests with sensitive backs. There are also mentions of beds being high or having mattresses that felt concave in the center.
Despite these varied experiences, the majority of guests seem to rest well at Merrill House, appreciating the comfort and quality of sleep the beds provide.
Cleanliness
Merrill House stands out as a beautifully maintained hotel that truly marries modern convenience with historic charm. Guests find delight in its great attention to detail, with rooms that are not only impeccably clean but also beautifully decorated, especially during the festive Christmas season. The property offers a clean and comfortable atmosphere that is complemented by high-quality amenities such as luxurious sheets, towels, and bath products. Visitors appreciate the exceptional hospitality offered by the friendly staff, which enhances the welcoming ambiance of the hotel. The cleanliness leaves a lasting impression, with air-conditioned rooms being described as spotless and stylish. Its intimate and cozy environment is further enriched by a great restaurant that guests repeatedly praise, along with a perfect location that adds to the hotel's appeal. Merrill House successfully combines a cool vibe with elegant aesthetics, making it an attractive choice for travelers who seek comfort and character.
Staff
Nestled in a charming area with beautiful furnishings and rich history, Merrill House receives continuous praise for its exceptional service, largely attributed to its outstanding staff. The personnel are frequently described as friendly, warm, and extremely helpful, creating an inviting atmosphere that makes guests feel instantly at home. Their attentiveness is highlighted, both in everyday interactions and special moments, such as during check-in and check-out, where they are unfailingly polite and accommodating.
The concierge service stands out, with staff like Shawn and Sean playing pivotal roles in creating memorable guest experiences, attending to every need with kindness and enthusiasm. Visitors often recall the personal touches provided by the team, including Jessica, Tina, Jocelyn, and Matt, who are always ready to answer questions about the area, ensuring guests have a comprehensive understanding of their surroundings.
Management also garners commendation for their understanding and willingness to go above and beyond to meet guests' needs, embodying a seamless blend of professionalism and warmth every step of the way. Whether it's offering a winery passport for local explorations or ensuring personalized service throughout a weekend stay, the staff’s dedication leaves a lasting impression, contributing significantly to the overall enjoyment and satisfaction of their visitors. The attention to detail and gracious hospitality at Merrill House ensure a special stay in this quaint small-town setting.
Wi-Fi
Guests at Merrill House have highlighted both challenges and conveniences in their experience with the hotel's internet services. While the WiFi generally seems to be weak and inconsistent, resulting in unreliable connectivity and a frustrating experience for those hoping to stay connected during their stay, a positive aspect of the offering stands out. The ability to text the concierge for reservations or sauna scheduling is seen as a convenient feature, demonstrating an effort by the hotel to integrate digital communication in their service, despite the overall shortcomings in internet performance. Overall, the hotel's approach to digital convenience is promising, though improvements in WiFi reliability would enhance the guest experience.
No, Merrill House doesn't have any pool.
No, a spa isn't available at Merrill House.
No, Merrill House doesn't allow dogs.
Yes, parking facilities are available at Merrill House.