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Summary of reviewsSpringHill Suites Pigeon Forge is highly regarded for its prime location, offering guests convenient access to popular attractions such as Dollywood, as well as dining options and entertainment venues. Despite being close to the bustling parkway, the hotel maintains a peaceful and quiet atmosphere, making it an ideal base for exploration or relaxation.
The breakfast offerings receive positive remarks for their variety and quality, with an array of items including muffins, scrambled eggs, sausage, and waffles. The breakfast staff's exceptional service enhances the morning experience, although some guests note a reduction in the variety compared to previous visits. Nonetheless, the cleanliness of the dining area and surrounding facilities contributes to an overall enjoyable breakfast environment.
Guests consistently praise the hotel's rooms, highlighting their spaciousness and cleanliness. The accommodations provide a comfortable, home-like ambiance with amenities such as cozy couches and spa tubs. While some guests have specific preferences regarding bed firmness, the overall comfort and upkeep of the rooms are well-regarded.
Cleanliness is a standout feature across the property, with spotless rooms and well-maintained pools being frequently mentioned. Although isolated instances of maintenance issues or odors have been reported, the proactive and friendly staff address these concerns promptly, ensuring a satisfying stay.
The staff at SpringHill Suites Pigeon Forge garner frequent praise for their friendliness and attentiveness, enhancing the guest experience. The front desk and kitchen teams, in particular, are noted for their welcoming demeanor and exceptional service. Despite occasional reports of less favorable interactions, the overall professionalism and courteous nature of the staff contribute positively to the hotel's appeal.
While experiences with the bedding are mixed, with some guests encountering issues with comfort, the hotel strives to provide comfortable accommodations. Enhancing consistency in this area could further improve guest satisfaction. Overall, SpringHill Suites Pigeon Forge is a solid choice for travelers seeking convenience, cleanliness, and attentive service in a picturesque setting. Show more
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Categories
Hotel for Honeymoon
The hotel may offer suites with a jacuzzi. It provides a comfortable and romantic ambiance. Its location near Pigeon Forge attractions makes it a convenient choice for honeymooners.
Business Hotel
While specific details are not available, SpringHill Suites often provide amenities suitable for business travelers.
Hotel with Parking
SpringHill Suites Pigeon Forge provides on-site parking. Its proximity to popular attractions makes it a practical choice for visitors exploring the area by car.
EV charging stations
Hotel with EV Charging Stations
This hotel offers two charging stations on-site, utilizing the Blink system. This provides guests with accessible options for recharging their electric vehicles during their visit.
Hotel with Outdoor Pool
This hotel features a seasonal outdoor pool equipped with a water slide and a hot tub, providing enjoyable outdoor recreation options.
Hotel with Heated Pool
This hotel features an indoor heated pool, which is open year-round, and a seasonal outdoor pool with a waterfall and whirlpool spa. This provides options for both indoor and outdoor swimming enjoyment.
Hotel near Ski Resorts
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Indoor Pool
Room Types
King StudioStudio features a sofa with a trundle bed, microwave, a small refrigerator, and tea and coffee-making facilities.
Queen Studio with Two Queen BedsStudio features a microwave, a small refrigerator and tea and coffee-making facilities.
King Studio with Spa BathThis studio has a seating area, a sofa with a trundle bed, a 2-person spa bath, and a 37-inch flat-screen TV. A microwave, small refrigerator, and tea- and coffee-making facilities are also included.
Guest Reviews
8.2
Very Good
Location
Nestled right off the parkway, SpringHill Suites Pigeon Forge boasts a prime spot that is praised by guests for its convenience and centrality. The hotel offers easy access to a wealth of attractions, dining options, and activities, making it an ideal choice for visitors keen on exploring the vibrant surroundings. Just off the bustling strip, guests find themselves close to Dollywood and various entertainment venues, while also enjoying the peaceful scenery and quiet atmosphere that the location provides. The property is strategically situated to provide both comfort and convenience, featuring close proximity to amenities such as pools, fitness centers, and breakfast facilities. Whether you're planning to venture through the local landscape or simply relax in your room with views of picturesque surroundings, SpringHill Suites Pigeon Forge serves as a clean and well-positioned home base for any adventure.
Breakfast
The breakfast experience at SpringHill Suites Pigeon Forge seems to leave a generally positive impression on guests. The morning offerings are described as great, with exceptional service from the staff who prepare the meal. Guests appreciate the variety available each morning, which includes muffins, scrambled eggs, sausage, oatmeal, waffles, yogurt, juice, milk, and fruit. It's noted that the breakfast selection includes a different type of meat each day, which provides a pleasant surprise for guests looking for variety.
While there are comments mentioning that the breakfast used to be more extensive, most guests find the current selection satisfying and enjoy the quality of staples like bacon and waffles. The cleanliness of the lobby and rooms, paired with the fresh smell upon entering, also contribute to the overall positive atmosphere during breakfast. Despite minor critiques regarding some specific items, such as breakfast sausage and perceptions of the hotel cutting costs, the prevailing sentiment is that the breakfast service is enjoyable, varied, and well-managed.
Rooms
At SpringHill Suites Pigeon Forge, guests consistently highlight the pleasant accommodations, particularly noting the clean and spacious rooms. Many appreciate the comfortable beds and the inviting ambiance that offers a home-like feel. The rooms are not just ample in size but also well-equipped, featuring cozy couches and luxurious touches like spa tubs. While the aesthetic and cleanliness of the property garner positive remarks, there are minor issues reported, such as occasional maintenance challenges with in-room facilities. Overall, the venue promises a comfortable and enjoyable stay, with its well-maintained rooms presenting a fine balance of comfort and cleanliness, though some guests mention specific preferences regarding the firmness of the beds.
Beds
SpringHill Suites Pigeon Forge offers a mixed experience when it comes to bedding. Many guests have shared positive feedback, noting that the beds are very comfortable, providing a soft and pleasant spot for relaxation. However, the experience isn't uniformly positive, as some guests have reported issues with comfort, mentioning mattresses that were hard to sleep on, causing discomfort and leading to restless nights. Moreover, there were isolated incidents regarding the cleanliness of the bed, which can be a concern for visitors prioritizing hygiene. While the bedding experiences vary, the hotel makes efforts to provide comfortable accommodations, but consistency in this area could be enhanced.
Cleanliness
SpringHill Suites Pigeon Forge consistently impresses visitors with its outstanding cleanliness and spacious accommodations. Rooms are frequently praised for being spotless and well-maintained, with clean and comfortable beds adding to guests' positive experiences. The hotel lobby also receives recognition for its pleasant aroma, enhancing the welcoming atmosphere. Additionally, guests note the cleanliness of both the indoor and outdoor pools, as well as the hot tub, contributing to a refreshing stay.
While the general consensus highlights the impeccable upkeep of the property, there are occasional concerns, such as issues with shower fixtures or rooms that have odors possibly related to carpets. These isolated incidents are addressed promptly by the proactive and friendly staff, ensuring that guests feel heard and valued. Despite minor drawbacks, the property's commitment to cleanliness and maintenance stands out as a defining feature, making it a solid choice for travelers seeking both comfort and pristine surroundings in the picturesque setting of Pigeon Forge.
Staff
At SpringHill Suites Pigeon Forge, the staff consistently leaves a positive impression on their guests. The team is frequently described as friendly, helpful, and attentive, with many visitors singling out specific members for their exceptional service. The front desk staff, in particular, are noted for their welcoming and accommodating approach, while the kitchen staff also earn praise for their contributions. Although there are isolated reports of less favorable interactions, the overarching sentiment is that the staff's professionalism and courteous nature elevate the overall guest experience. The hotel is recognized for maintaining a warm, pet-friendly environment, enhancing its appeal to a wide range of travelers.
Yes, SpringHill Suites Pigeon Forge has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at SpringHill Suites Pigeon Forge.