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Summary of reviewsTennessee Mountain Lodge Riverside by OYO, boasts a prime location in Pigeon Forge that receives high accolades from guests. Situated on the bustling strip, the hotel offers easy access to numerous attractions, making it a convenient base for exploring the area. Visitors appreciate its close proximity to shopping centers, restaurants, amusement parks like Dollywood and local landmarks such as the Old Mill and Patriot Park. The hotel's riverside setting adds a serene touch, complementing the accessible and central location. This advantageous positioning, combined with good rates, clean rooms and friendly staff, enhances the overall experience for travelers.
The rooms at Tennessee Mountain Lodge are spacious and newly renovated with updated floors and ceilings, providing a vintage charm that some might find appealing. While some guests noted inconsistent cleanliness and the need for further updates, many highlighted the comfort and large size of the rooms. Cleanliness received mixed feedback; some guests praised the spotless conditions, while others noted areas needing improvement. The picturesque riverside setting and large rooms often stood out despite any drawbacks.
Guests frequently mentioned the helpful and accommodating staff, noting pleasant interactions and seamless check-ins and check-outs. Although there were occasional comments about unresponsiveness during off-hours or specific issues, the majority recognized the staff as a positive aspect of their stay.
The pool area is generally well-regarded for its cleanliness and pleasant ambiance with many finding the outdoor pool a highlight of their visit. However, minor issues such as small size and overcrowding during peak times were mentioned, along with incidents of loud music and cigarette smoke. Despite these, guests appreciated the attention to maintaining the pool area and look forward to planned improvements.
Parking at the lodge proved to be a mixed experience; while some found it convenient, others faced challenges with limited and cramped spaces. Although free parking is available by the main road, better parking solutions could enhance the overall guest experience.
In terms of beds, feedback was varied. Some guests praised the new and comfortable mattresses, while others cited issues with firmness and cleanliness. Reports of stained linens and occasional pests marred some experiences, but many found the beds to be clean and comfortable on balance.
Lastly, it is important to note that breakfast is not currently offered, which some guests found inconvenient, especially with delays in accessing morning coffee being mentioned.
Overall, while there are areas that could benefit from improvements, Tennessee Mountain Lodge Riverside by OYO, offers an enjoyable stay for many visitors due to its superb location, friendly staff and well-maintained facilities. Show more
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Categories
Luxury Hotel
Hotel near Ski Resorts
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Queen Room - River FrontThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
King BedThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
2 Queen Beds with River ViewThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
King Bed with River ViewThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
2 Queen Beds - Pool View This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
King Bed with River FrontThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Guest Reviews
6.0
Rated
Location
Tennessee Mountain Lodge Riverside by OYO enjoys a prime location that consistently receives high praise from guests. Nestled right on the bustling strip in Pigeon Forge, the hotel offers easy access to numerous attractions and amenities, making it an ideal spot for visitors looking to explore. Its proximity to shopping centers, restaurants and amusement parks, including the much-loved Dollywood, is highlighted as a major advantage. Being within walking distance of milestones such as the Old Mill and Patriot Park further adds to its allure.
Additionally, guests appreciate the convenience of nearby fast-food outlets, gas stations and stores, making it easy to run errands or grab a quick meal. The hotel's location beside the river provides a serene backdrop, enhancing the overall experience. With its central setting, visitors find it simple to navigate the area and enjoy the various activities and attractions Pigeon Forge has to offer.
The favorable location is complemented by good rates, clean rooms and friendly staff, rounding out a positive stay for those visiting the region. Overall, Tennessee Mountain Lodge's central and convenient location is a standout feature that significantly contributes to its appeal among travelers.
Breakfast
The Tennessee Mountain Lodge Riverside by OYO has garnered mixed feedback regarding its breakfast offerings, primarily noting the absence of this service. Multiple guests have pointed out that breakfast was not available during their stay. Additionally, some mentioned a delay in accessing coffee until after 6:30am. While the lodge provides charming accommodations and a picturesque riverside setting, it’s important for potential visitors to plan accordingly for morning meals as breakfast facilities are currently not provided.
Rooms
The Tennessee Mountain Lodge Riverside by OYO offers large, spacious rooms that many guests found to be clean and comfortable. The recently renovated rooms have updated floors and ceilings and a vintage look that some might find charming. The location is excellent, close to stores and attractions, making it convenient for visitors.
However, the majority of the feedback highlights the need for significant updates, noting that the décor is outdated and the furniture is old-fashioned. Issues like water damage, mold and musty smells were frequently mentioned. Some guests found the carpets sticky and the tiles greasy and there were occasional mentions of pests such as cockroaches and flies. Cleanliness appears inconsistent with some rooms described as very clean while others were found dirty or not fully cleaned.
The bathrooms, often described as small, showed signs of needing renovation, including mold and scum on the tiles. Functional concerns such as faulty appliances and poor lighting were also noted. Noise from neighboring rooms and limited parking were additional drawbacks.
Despite these issues, the reasonable rates and the clean, newly renovated rooms could offer value, especially for those prioritizing location and spaciousness over modern amenities.
Beds
Visitors to Tennessee Mountain Lodge Riverside by OYO have mixed opinions regarding the comfort and cleanliness of the beds. While some guests noted that the beds were new and praised their comfort, calling them comfortable and even super comfortable, others found them firm or outright uncomfortable. Several reviews pointed out issues such as stained or thin pillows and linens with a few mentions of bed bugs and dirty sheets, including hair and even a child's footprint.
However, many positive reviews mention clean towels and comfortable beds. The mattresses have been recently upgraded and for some guests, this led to a good night’s sleep. Yet, some visitors had an unpleasant experience with bedding not being thoroughly cleaned and a general consensus suggests room for improvement in providing additional pillows and ensuring overall bed hygiene.
Cleanliness
Tennessee Mountain Lodge Riverside by OYO has received mixed reviews regarding its cleanliness. Guests have praised the property and rooms for being very clean and many noted that housekeeping does a good job keeping the rooms in a generally spotless condition. Large rooms and a pleasant view were additional highlights.
However, a significant number of reviews indicated issues with cleanliness. Some guests found dirty bathrooms, sticky floors and even cockroaches and other bugs. Mold and outdated facilities were also mentioned multiple times. Specific complaints included the presence of bedbugs, dirty carpets and musty smells.
The hotel has a vintage look on the outside, but this charm doesn't compensate for the encountered cleanliness issues. Guests noted that sometimes the rooms were not cleaned thoroughly before their arrival and housekeeping services during the stay were inconsistent.
Overall, while many guests appreciated the cleanliness and friendliness of the staff, attention to detail in cleaning and maintenance could be improved to ensure a more consistently positive experience.
Staff
Tennessee Mountain Lodge Riverside by OYO has received varied feedback regarding its staff with the majority of guests highlighting positive interactions. Many reviewers praised the staff as being very nice, friendly and accommodating, describing their experience with the front desk and other personnel as pleasant and responsive. The manager and owners also received commendations for their helpfulness and approachability. Several guests appreciated the seamless check-in and check-out process, noting the great customer service and overall courteous demeanor of the staff.
However, there were instances where the staff's responsiveness and availability were called into question. Some reviews mentioned difficulties in receiving assistance from the desk clerk or front office, especially after hours. A few guests noted instances of unhelpfulness and inattentiveness, particularly related to booking issues and specific complaints about the property.
Maid and cleaning staff were generally seen in a positive light, though a few reviews pointed out concerns with tobacco odors on cleaners' clothing and passive-aggressive behavior. Despite some isolated negative experiences, the consensus portrayed the staff as a strong point, contributing to a pleasant stay at the lodge.
Pool
The pool at Tennessee Mountain Lodge Riverside by OYO received a mix of feedback from guests. On a positive note, many guests appreciated the clean, nice and well-maintained pool area, noting that the pool was great for use and generally clean. The river view near the pool added to the pleasant experience for some. However, there were a few critical points mentioned, such as the pool being small and occasionally packed during peak seasons. Issues like loud poolside music and the presence of cigarette smoke from other guests detracted from the overall enjoyment for some families. Additionally, some guests experienced the pool being out of service or found it unappealing with floating plastic bags. Despite this, the hotel appears to be attentive to feedback with plans to improve the pool area, which shows promise for future visitors.
Parking
At Tennessee Mountain Lodge Riverside by OYO, parking emerges as a mixed experience for guests. While some found the parking to be good, convenient and even ideal, many others faced significant challenges. Several guests noted that the parking lot is small and tight with limited spaces making maneuvering tough. There were mentions of scratches on vehicles due to cramped parking slots and access issues caused by blocked spaces. The need for better, more spacious parking solutions was echoed by many, suggesting that improvements are necessary to enhance overall convenience for guests. Despite these issues, free parking is available by the main road, offering an alternative for those who might struggle with the parking within the lodge premises.
Outdoor Pool
The outdoor pool at Tennessee Mountain Lodge Riverside by OYO consistently receives praise from guests for its cleanliness and overall appeal. Described as a good-sized pool, it offers a refreshing spot for visitors to unwind. Many reviewers emphasize that the pool area is well-maintained and consistently clean, adding to the pleasant experience. Despite one comment mentioning a less favorable aspect, the majority consensus underscores a positive impression of the pool, highlighting it as a notable feature of the lodge.
Yes, Tennessee Mountain Lodge Riverside by OYO has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Tennessee Mountain Lodge Riverside by OYO.
No, Tennessee Mountain Lodge Riverside by OYO doesn't allow dogs.
Yes, parking facilities are available at Tennessee Mountain Lodge Riverside by OYO.
No, Tennessee Mountain Lodge Riverside by OYO doesn't have a gym.