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Resort Santangelo & SPA

Pimonte , Via Resicco, 7 (Show on Map)

7.3

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsResort Santangelo & SPA is a picturesque retreat nestled in the tranquil embrace of the mountains, offering guests a peaceful escape with breathtaking views, particularly of the Gulf of Naples. Its strategic location makes it an ideal hub for exploring popular Southern Italy destinations like Pompeii, Sorrento, and the Amalfi Coast, with the convenience of ample parking enhancing the guest experience. Visitors often enjoy the serenity and natural beauty surrounding the resort, while the remote positioning provides a welcome respite from coastal hustle.

The resort's breakfast receives mixed feedback, with many guests praising the variety and generous options, while others seek improvements in freshness and diversity. The dinner experience is generally acclaimed, with exquisite cuisine and notable service that enrich the overall dining atmosphere. Rooms are appreciated for their spaciousness and cleanliness, although some guests encounter minor maintenance issues, highlighting the necessity for ongoing upgrades.

Overall cleanliness of the accommodations is commendable, extending to well-maintained common areas, though occasional lapses suggest areas for improvement. The resort staff is frequently praised for their friendliness and dedication, with standout interactions that enhance the stay. Despite isolated critiques regarding some staff members, particularly during breakfast, the team contributes positively to the inviting environment.

The pool facility provides a pleasant spot for relaxation, despite observations about water temperature and quality. The potential for future enhancements reflects the resort's attention to guest feedback. Parking is a highlight, with convenient and spacious amenities adding value to the guest experience.

Bedding presents a mixed experience, with some guests noting varying quality, yet many find comfort in spacious rooms. Concerns regarding two single beds pushed together and bedding cleanliness hint at areas requiring attention.

While Resort Santangelo & SPA offers several enjoyable aspects, including spectacular views and attentive service, certain elements fall short of the four-star expectations. Enhancements in amenities, service, and room updates could significantly elevate the guest experience to align fully with its four-star designation.
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Resort with Parking

This resort offers a large private and free parking area with ample space for both cars and buses, ensuring convenient and secure parking for guests.

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Dog Friendly Resort

Resort with Swimming Pool

Outdoor Pool

Business Resort

4-Star Resort

Resort with Outdoor Pool

Room Types

Double or Twin Room Please specify when booking whether you would prefer one king-size bed or twin beds.

Triple Room The triple room features air conditioning, soundproof walls, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 3 beds.

Quadruple Room The quadruple room provides air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 4 beds.

Superior Double Room The double room offers air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

Junior Suite This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 1 bed.

About Resort Santangelo & SPA

License: 15063054ALB0003, IT063054A1DYMNTOJQ

Guest Reviews

7.3

Good

Location

Nestled in the tranquil embrace of the mountains, Resort Santangelo & SPA offers a serene escape surrounded by beautiful natural settings. Its hillside location provides fantastic views, including a breathtaking vista of the Gulf of Naples from the balcony. Despite its remote positioning, the resort stands as a strategic hub for those eager to explore Southern Italy's gems, conveniently situated close to Pompeii, Sorrento, and the Amalfi Coast—all approximately a 40-minute drive away. Guests will find it an advantage to have a car to access these remarkable destinations effortlessly.

While it is somewhat distant from the beaches and other city buzz, this gives visitors a respite from the coastal hustle and bustle, making it an ideal spot for those seeking a peaceful retreat. The resort’s location in the mountains may require a bit more effort to reach, but it rewards guests with its picturesque surroundings and an easy-to-find spot with ample parking. For travelers who appreciate natural beauty and wish to visit multiple highlights along the Amalfi Coast, Santangelo’s strategic location proves beneficial. While some guests mention its faded glory regarding its 4-star rating, the overall charm, tranquility, and friendly service make it a noteworthy stop.

Breakfast

Resort Santangelo & SPA offers a breakfast experience that elicits a mix of opinions from its guests. Many reviewers appreciate the breakfast for its variety and abundance, noting well-stocked options of sweet and savory dishes including pastries, cereal, yogurt, toast, bacon, eggs, and a selection of hot and cold beverages. The presence of lactose-intolerant options adds a positive touch, alongside consistent remarks on the kindness and attentiveness of the breakfast staff.

However, some guests find the breakfast lacking in diversity and freshness, with certain comments pointing to a repetition in daily offerings and subpar service. While some individuals say the breakfast surpasses expectations with high quality and exceptional buffet style, others feel it falls short of the resort's touted reputation, raising concerns about limited choice and the lack of fresh fruit or juice.

The overall sentiment suggests that while many enjoy the breakfast, there are areas where improvements could enhance the dining experience. Nonetheless, the friendly service and some standout offerings remain memorable aspects for several visitors.

Dinner

The dining experience at Resort Santangelo & SPA has garnered favorable impressions from many guests, with several highlighting the exceptional quality of the cuisine and the chef's commendable efforts. Guests frequently describe the dishes as exquisite, delicious, and lovely, paired with fine wine, contributing to memorable meals. The spectacular views from the restaurant also add to the dining atmosphere, enhancing the overall experience. However, there are mixed opinions regarding the restaurant's value for money, with some guests feeling it is on the pricier side. Despite occasional discrepancies in taste and value, the general consensus leans towards a positive culinary experience with excellent service, making dining at Resort Santangelo & SPA a noteworthy aspect of a stay.

Rooms

Resort Santangelo & SPA offers a mixed experience regarding its rooms, showcasing both commendable and challenging aspects. Guests consistently praise the spaciousness and cleanliness of the rooms, with some highlighting stunning views and access to large balconies or terraces. Many visitors appreciated being upgraded to recently renovated superior suites at check-in, which added to their satisfaction.

The rooms are noted for being well-equipped and having essential amenities, although some mention empty fridges and minor maintenance issues like broken fixtures or leaking showers. The rooms, while generally comfortable, sometimes lack soundproofing, which can be a concern for light sleepers.

Some rooms retained an older appearance but remained functional, emphasizing the importance of ongoing refurbishment across the resort. A few guests did experience dissatisfaction due to musty odors, stained sheets, and uncomfortable beds made from twin beds pushed together. Despite these drawbacks, the overall comfort and hygiene of the rooms received favorable comments from most guests, making it a relatively pleasant stay with room for improvement.

Beds

Visitors to Resort Santangelo & SPA can expect a mixed experience when it comes to bedding. While many guests appreciated the spacious rooms equipped with comfortable beds, there were notable concerns regarding the quality and cleanliness of the bedding. Some rooms featured beds large enough for a restful night's sleep, but the setup often consisted of two single beds pushed together, which might not be to everyone's liking. Despite the generally clean and well-maintained rooms, issues such as hard pillows and mattresses detracted from some guests' comfort. A few reviewers encountered problems with outdated room quality and dirty bedding upon arrival, which underscores an inconsistency in upkeep. Additionally, there are reports of uneven legs on extra beds, and stained sheets, which are details worth considering for potential visitors. Overall, while the resort provides a satisfactory sleeping experience for several guests, there are aspects of the bedding experience that may need attention for those seeking utmost comfort.

Cleanliness

Resort Santangelo & SPA generally impresses with its clean and spacious accommodations. Many guests appreciated the thoroughness of the cleaning, highlighting that the rooms were not only quiet and comfortable but also beautifully decorated. The overall cleanliness of the hotel extends to common areas such as the pool and terrace, which are well-maintained and provide a pleasant environment for organized dinners and events.

While many reviews commend the resort for its cleanliness, some guests have noted occasional lapses. A few reported issues with specific areas of the rooms, like broken fixtures and remnants from previous guests, leading to a less than satisfactory experience. The breakfast offerings and food quality also received mixed feedback, impacting the overall perception of the hotel’s standards.

Overall, while the majority of guests found the cleanliness to be exceptional, there were instances where it fell short, suggesting room for improvement in maintaining consistent hygiene throughout the property.

Staff

Resort Santangelo & SPA is renowned for its welcoming atmosphere, largely attributed to its exceptional staff. Guests frequently highlight the friendliness and helpfulness that the team embodies, creating a warm and inviting environment throughout the stay. The reception staff, in particular, are noted for their kindness and attentiveness, ensuring that every visitor feels valued and listened to. Pleasant interactions are further enriched by knowledgeable personnel, including a sommelier whose expertise adds a special touch to the dining experience.

Alessandro, a standout staff member, receives praise for his willingness to accommodate guests' requests, showcasing the proactive nature of the employees. Instances of the staff going beyond the expected, such as allowing guests to swim in the pool after hours, demonstrate their flexibility and dedication to customer satisfaction. The administration team complements this by being consistently kind and helpful, while specific areas like breakfast service provide courteous interactions despite occasional inconsistencies.

While the majority of experiences are positive, some reviews indicate areas for improvement. Certain staff members, notably during breakfast, have been perceived as rude or lacking a strong work ethic. Despite these isolated incidents, the overarching impression of Resort Santangelo & SPA remains one of a resort where most of the staff are friendly, professional, and committed to providing memorable service to their guests.

Pool

Resort Santangelo & SPA offers guests a mixed experience when it comes to their swimming pool facilities. On the positive side, the pool area often garners appreciation for being pleasant and functional, serving as a good spot for relaxation at the resort. Many visitors noted the pool is nice and consistently available, providing a pleasant ambiance that complements the outdoor spaces.

However, there are several aspects that seem to detract from the overall experience. Some guests have pointed out issues with the pool's temperature, describing it as cold and even frozen, which can make swimming difficult. Additionally, concerns about water quality have been raised, with some reviews mentioning murky water and lack of circulation, impacting the overall maintenance.

The size of the pool is mentioned as being perhaps a bit small, though potential renovation work promises future improvements. Despite these shortcomings, the resort staff appears accommodating in other areas, such as catering to special requests outside regular kitchen hours. Overall, while the presence of a pool is an appreciated feature of the resort, attention to maintenance and enhancements might be needed to elevate the guest experience.

Parking

Resort Santangelo & SPA offers guests a convenient and spacious parking experience that many have found to be a standout feature of their stay. The hotel provides a large parking area, both on-site and across the road, ensuring ample space for vehicles. The proximity of the parking to the hotel building enhances accessibility for guests, making arrivals and departures more seamless. The availability of free parking adds an attractive value to the experience. Moreover, some shaded areas in the parking lot offer protection for vehicles against the elements. Overall, the parking facilities at the resort contribute positively to the guest experience by providing ease and convenience.

4 Star

Resort Santangelo & SPA presents a mixed experience for guests expecting the full four-star treatment. While there are some positive aspects, significant room for improvement remains evident. Guests consistently feel that the breakfast offerings fall short for a four-star establishment, with many products being pre-packaged rather than freshly prepared. Similarly, the restaurant's dishes do not consistently impress, though the black pig cheek stands out as a highlight.

Service quality is another area where expectations are not met, with guests noting that both service and amenities could be strengthened to align with four-star standards. The absence of basic room amenities such as a coffee machine or kettle further contributes to a less than expected experience for those seeking comfort and convenience during their stay.

Additionally, the overall ambiance and upkeep of the hotel could benefit from updates to ensure a fresher, more inviting atmosphere that fulfills the promise of a resort setting. While there are notable attributes, refining these aspects could significantly enhance the guest experience to meet the desired four-star status.

Yes, Resort Santangelo & SPA has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Resort Santangelo & SPA.

Yes, Resort Santangelo & SPA welcomes dogs.

Yes, parking facilities are available at Resort Santangelo & SPA.

No, Resort Santangelo & SPA doesn't have a gym.

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