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Sercotel Las Artes Pinto

Pinto , Paseo De Las Artes (antigua Calle Parla), 15 (Show on Map)

8.3

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSercotel Las Artes Pinto garners high praise for its strategic location, especially from visitors to Parque Warner, thanks to its convenience and accessibility with ample parking and good highway connections. The tranquil surroundings make it an ideal choice for families seeking relaxation after a day of adventure and the cleanliness and modern comforts of the accommodation further enhance the experience. Despite being somewhat distant from Madrid’s city center, the hotel’s proximity to local cafes and shops adds convenience.

The breakfast at Sercotel Las Artes Pinto is often celebrated for its variety and quality, catering to a range of dietary preferences including options for celiac disease. The buffet is generous and varied, contributing to the overall positive dining experience. The dinner service, while praised for its quality and enjoyable terrace setting, has limitations with restricted hours and weekend unavailability, which may require planning for those wanting to explore local cuisine.

Guests appreciate the spacious, cozy and well-equipped rooms, although there are some areas needing maintenance and occasional cleanliness issues. Overall, the hotel’s cleanliness is highly commended with both rooms and common areas maintaining high hygiene standards. The friendly and professional staff contribute significantly to a pleasant stay with the reception team noted for their warm welcomes and efficient service.

The hotel offers mixed Wi-Fi experiences with satisfactory performance for basic use but inconsistencies for more demanding activities. The spa, while praised for private and relaxing experiences, requires improvements in accessibility and availability. Sercotel Las Artes Pinto' parking facilities are frequently praised for their convenience and ample space, contributing to a stress-free experience.

For families, the hotel is highly recommended thanks to its clean and spacious rooms, comfortable beds, including suitable accommodations for children. The main beds are particularly comfortable, although there is room for improvement with the extra beds and bedding accessories.

As a three-star hotel, Sercotel Las Artes Pinto typically meets and occasionally exceeds expectations, offering decent and satisfactory amenities, including a gym and business center. Despite some areas requiring enhanced maintenance and Wi-Fi reliability, it provides good value for money, making it a solid choice for both leisure and business travelers.
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Hotel with EV Charging Stations

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types

Double Room Featuring free toiletries, this double room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV, a wardrobe, a safe deposit box and parquet floors. The unit has 1 bed.

Twin Room Offering free toiletries, this twin room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The twin room offers air conditioning, a wardrobe, a safe deposit box, parquet floors and a flat-screen TV. The unit offers 2 beds.

Classic Triple Room Featuring free toiletries, this twin room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV, a wardrobe, a safe deposit box and parquet floors. The unit has 2 beds and 1 futon.

Triple Room Featuring free toiletries, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The double room features air conditioning, a wardrobe, a safe deposit box, parquet floors, as well as a flat-screen TV. The unit has 2 beds.

Single Room Providing free toiletries, this single room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The single room provides air conditioning, a wardrobe, a safe deposit box, parquet floors and a flat-screen TV. The unit offers 1 bed.

About Sercotel Las Artes Pinto

License: 4555

Guest Reviews

8.3

Very Good

Location

Sercotel Las Artes Pinto boasts a standout location, particularly noted for its convenience for visitors planning trips to Parque Warner. Guests frequently highlight the hotel’s ideal proximity to the theme park, often describing it as just a short drive away. Many reviews commend the accessibility of the hotel with easy parking and good connections to the highway, enhancing the overall travel experience.

The tranquil and peaceful surroundings add to the hotel's allure, making it an optimal choice for families looking to rest after a day of adventure. Guests appreciate the cleanliness and modern comfort of the accommodation, mentioning spacious rooms and friendly staff that contribute to a pleasant stay.

While the hotel is somewhat distant from Madrid’s city center, taking about an hour to reach by car, its strategic location makes it an excellent base for themed excursions or transit stays. Additionally, the hotel's vicinity to cafes, shops and major roadways adds a layer of convenience for travelers.

In summary, Sercotel Las Artes Pinto is highly recommended for those visiting Parque Warner, providing a comfortable, clean and strategically located accommodation option away from the bustling city, yet close enough for an easy commute.

Breakfast

Sercotel Las Artes Pinto offers a commendable breakfast experience based on guest reviews. The breakfast is often praised for its variety and quality, providing a comprehensive buffet that includes cereals, soy milk, fruits, bread, pastries, coffee and juices. Many guests appreciate the generous and varied options, noting that the breakfast buffet is complete and sufficient.

Several reviews highlight the high-quality food with some guests stating that the breakfast quality surpasses that of higher category hotels. Families, especially those with specific dietary needs like celiac disease, find the options accommodating and well-organized.

While the overall feedback is positive, some guests mention areas for improvement. A few notes include a lack of vegetables, limited variety and occasional delays or crowding during peak hours. Despite these minor issues, the majority of guests are satisfied, emphasizing the excellent value for money and the friendly service provided by the breakfast team.

In summary, Sercotel Las Artes Pinto delivers a very good breakfast experience that is well-received by most guests, featuring a variety of high-quality options that cater to a range of dietary preferences.

Dinner

Sercotel Las Artes Pinto offers a culinary experience that garners praise for its quality and service. Guests often highlight the excellent restaurant and commend the staff, both in the dining area and at the reception. The dinner quality is frequently lauded with many appreciating the good value and reasonable pricing. Dining on the terrace is noted as particularly enjoyable, providing a pleasant atmosphere.

However, there are some limitations regarding the dinner service that potential guests should be aware of. The restaurant's operational hours are restricted with no dinner service available on weekends, leading some guests to seek outside dining options. Despite the positive remarks about the food and service, the limited dinner menu and unavailability of meals at certain times, including Sundays, have been points of disappointment for several visitors. Additionally, instances of insufficient seating prioritization have been mentioned.

Overall, while the restaurant at Sercotel Las Artes Pinto receives high marks for its food quality and friendly service, the restricted dining hours and lack of weekend availability might require some planning for those looking to explore the local cuisine.

Rooms

Sercotel Las Artes Pinto receives mixed reviews for its rooms, though many guests commend the hotel for its spaciousness, cleanliness and comfort. Several reviewers highlighted the large and comfortable beds and room facilities such as the modern interior and well-soundproofed walls, which contribute to a peaceful stay. The rooms are often described as spacious, cozy and well-equipped, making them suitable for families and groups.

Cleanliness generally receives high marks with guests noting that the rooms and bathrooms are well-maintained. Some reviews specifically mention improved breakfast offerings, which adds to the overall positive experience. The friendly and professional staff is frequently praised, contributing to an enjoyable stay.

However, there are a number of negative aspects that are pointed out. Some rooms appear to be in need of maintenance with issues like deteriorated furniture, poorly closing bathroom doors and minor aesthetic damages. Guests have also mentioned that some rooms have an unpleasant smell of tobacco and a few found crumbs and hairs in their rooms upon arrival.

Temperature control appears to be an issue, as some rooms are described as too hot. Additionally, some travelers mentioned that rooms facing walls have poor orientation and others feel that the hotel is somewhat isolated from nearby attractions and transport stations.

Overall, while the spacious and comfortable rooms at Sercotel Las Artes Pinto generally provide a satisfactory experience, there are areas in need of improvement to meet all guests' expectations.

Beds

Sercotel Las Artes Pinto consistently receives high praise for the comfort of its beds. Many guests have highlighted the very comfortable beds, often describing them as "super comfortable" and spacious. The quality of sleep is generally good with the rooms often noted to be cozy and clean, accommodating up to four people conveniently.

However, there are some recurring complaints about the extra beds and pillows. While the main beds are often described as comfortable, the extra beds, including folding sofa beds, tend to be less satisfactory with some guests finding them quite uncomfortable. There are also mentions of pillows being too soft, thin or generally uncomfortable, which suggests that there's room for improvement in the bedding accessories.

There are occasional comments about the rooms being small and some mattresses being either too hard or old and somewhat uncomfortable. Despite these few drawbacks, the predominant sentiment is that the primary beds at Sercotel Las Artes Pinto offer a pleasant and comfortable sleeping experience.

Cleanliness

Sercotel Las Artes Pinto stands out for its exceptional cleanliness, receiving high praise from guests on multiple occasions. Described repeatedly as very clean, both the rooms and common areas of the hotel maintain a high standard of hygiene and orderliness. The hotel's cleanliness extends to specific amenities such as bathrooms and breakfast areas, contributing to an overall positive impression.

Guests find the rooms not only clean but also comfortable and spacious, enhancing their stay experience. The efficient cleaning service ensures that everything is kept neat and in good condition, which many visitors have appreciated. The clean and modern facilities further add to the charm of the hotel.

Although there were isolated incidents of cleanliness issues, such as minor neglect in some areas, these do not seem to be the norm. Overall, the hotel is acknowledged as a great price-value choice, ideally suited for short stays with its strong emphasis on maintaining a clean and comfortable environment. The friendly and kind staff, along with the tranquil location, add to the appeal, making Sercotel Las Artes Pinto a reliable choice for travelers.

Staff

Sercotel Las Artes Pinto boasts an impressively professional and friendly staff, consistently praised by guests for their excellent treatment and helpful nature. The reception team in particular received commendations for their warm welcomes and efficient service, making check-ins a breeze and providing useful information when necessary. Many guests were struck by the genuine kindness of the staff, who were always ready to go the extra mile to ensure a pleasant stay.

In the dining room, the wait staff were generally appreciated for their attentiveness, although there were occasional mentions of unfriendly encounters. Despite this, the majority of visitors found the overall atmosphere welcoming and accommodating with the team maintaining a constant smile and hospitable demeanor.

However, certain areas for improvement were noted, such as inconsistencies in staff helpfulness at different times of the day and gaps in assistance with local transportation information. Nonetheless, the prevailing sentiment among guests is one of satisfaction with the high level of personal attention received, reflecting a dedicated team committed to a positive customer experience. With its lovely terrace and spacious rooms adding to the charm, Sercotel Las Artes Pinto presents a solid option for travelers seeking friendly and professional service.

Wi-Fi

Sercotel Las Artes Pinto offers a mixed experience with its Wi-Fi services with various reviews reflecting both positive and negative aspects. On the bright side, several guests mentioned that the Wi-Fi was good, commenting that it worked properly and was adequate for general browsing. However, others encountered significant issues, including zero signal in some rooms and occasions where the Wi-Fi was completely non-functional. Some visitors found the connection slow, particularly when trying to stream videos. Overall, while the Wi-Fi may be sufficient for basic internet use, it can be inconsistent, potentially affecting those who require a stable connection for more demanding online activities.

Spa

Sercotel Las Artes Pinto features a spa that has garnered attention from guests, though opinions vary. While some visitors found the spa experience amazing, others encountered it closed or temporarily unavailable, sometimes due to COVID-related restrictions. Additionally, access to the spa often requires an extra fee, which some guests believe could be improved if it were included in the stay. On the positive side, the spa offers the possibility of exclusive use for up to two hours, providing a private and relaxing experience for those who partake. Overall, the spa at Sercotel Las Artes Pinto has potential, but consistent accessibility remains a key area for enhancement.

Parking

Sercotel Las Artes Pinto stands out for its impressive parking facilities, consistently praised by guests for their convenience and accessibility. Visitors appreciate the ample free street parking available around the hotel, making it easy to find a spot without hassle. For those who prefer a more secure option, the hotel offers a spacious and comfortable underground parking garage, often included in the room price or available without significant surcharge. The clean and well-maintained underground facility adds to the convenience, ensuring stress-free parking during the stay. Whether opting for free private parking or utilizing the hotel's covered spaces, guests find the parking situation at Sercotel Las Artes Pinto to be a significant bonus, enhancing their overall experience.

Family

Sercotel Las Artes Pinto appears to be a highly recommended option for families, especially those planning to visit Warner Park. Guests repeatedly highlight its family-friendly nature and note the cleanliness of the hotel, rating it highly. Families appreciate that the hotel offers comfortable accommodations, including spacious rooms suited for four people and convenient fold-out mini sofa beds, which help to facilitate trips with children. The hotel’s value for money is also commended, supported by the personalized attention given to guests. Though one reviewer mentioned an issue with noise during a school group's visit, overall satisfaction remains high with several guests expressing intentions to book again. This hotel seems ideal for family travel, providing a suitable and comfortable stay for those visiting Madrid and Warner Bros.

3 Star

Sercotel Las Artes Pinto is a reasonably nice accommodation that aligns closely with its three-star rating. Guests often highlight that it provides a decent and satisfactory stay, bearing in mind the price-quality balance. It's described as a basic hotel, offering straightforward amenities appropriate for its category. The hotel features a gym, which is a plus for fitness enthusiasts. However, some reviews mention that the rooms could be better maintained and that the overall value might not always match expectations for a three-star establishment. Despite these points, there are commendations suggesting it occasionally exceeds its three-star standing, offering more than what might be anticipated. Generally, Sercotel Las Artes Pinto is recognized as a functional and suitable choice for those looking for mid-range accommodation.

Business

Sercotel Las Artes Pinto caters well to business travelers, providing a comfortable environment and essential facilities for work-related stays. The hotel features a business center, which is particularly convenient for those attending nearby conferences. Many reviews highlight its suitability for business trips and commend the overall value for money. Despite these positive aspects, some guests noted that the Wi-Fi in the business area could be faster and had issues with the cost relative to the services provided. Nonetheless, for business travelers looking for convenience and essential amenities, Sercotel Las Artes Pinto remains a solid choice.

Accessible

Hotel Las Artes provides a generally accessible experience for guests with disabilities, featuring spacious rooms and availability of specially designed accommodations for disabled guests. The hotel's location offers quick and easy access to the interstate, making it convenient for travelers. However, it's not ideal for guests looking to walk around the vicinity. While the overall accessibility is commendable, there are a few notable drawbacks: some specific rooms like attic rooms are not accessible and there have been issues with the elevator doors not shutting properly. Additionally, families with wheelchair users may find the lack of family rooms inconvenient. Despite these limitations, the efforts to cater to disabled guests with available accessible rooms are positively highlighted.

No, Sercotel Las Artes Pinto doesn't have any pool.

Yes, a spa is available at Sercotel Las Artes Pinto.

No, Sercotel Las Artes Pinto doesn't allow dogs.

Yes, parking facilities are available at Sercotel Las Artes Pinto.

Yes, Sercotel Las Artes Pinto has a gym.

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