Pisa, Piazza Stazione 243.709107,10.399124(Show on Map)
7.8
Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
NH Pisa enjoys a prime location right opposite Pisa Centrale train station, making it exceedingly convenient for travelers. This central position allows easy access to Pisa’s main attractions, shops, restaurants and shuttle services to the nearby airport. It is particularly suited for short stays and day trips to Tuscany’s other cities, ensuring guests can explore the region with minimal hassle.
The hotel’s breakfast receives high marks, described as excellent, delicious and varied with options to cater to different dietary needs, including gluten-free and lactose-free choices. The friendly staff enhances the breakfast experience, though some guests felt the selection could be more substantial. Dinner services, however, are limited with no proper restaurant or bar on-site, compelling guests to seek meals nearby despite available snacks and drinks in the lobby.
Rooms are consistently praised for their cleanliness with comfortable beds and modern facilities, although many reviews note the need for renovations to address dated decor and occasional wear. While the rooms are generally spacious and soundproofed, some guests find certain rooms small and plagued by noise issues.
The hotel staff is frequently commended for their friendliness, professionalism and helpfulness, which significantly contributes to a pleasant stay. Guests appreciate the efficient service and helpful local recommendations, despite occasional inconsistencies at check-in.
WiFi at NH Pisa is free but receives mixed feedback. Some guests find it serviceable for basic tasks, while others experience slow, unstable connections, affecting tasks such as streaming.
Parking facilities are viewed positively with secure private and public options available. The hotel's private parking, complete with electric charging stations, is especially lauded for its convenience and safety, though some guests mention unclear directions and costs.
Families find NH Pisa accommodating, offering spacious rooms, baby cribs and thoughtful touches like themed kitchen plates. The breakfast spread and room amenities like minifridges and kettles are particularly appreciated.
The hotel's beds are widely praised for comfort, contributing to a restful sleep. Most guests commend the quality of the beds, though a few note issues with mattress firmness or receiving two singles instead of a double bed.
Despite being a four-star hotel, many guests feel NH Pisa falls short of this rating, pointing to outdated rooms, broken amenities and inconsistent service quality. However, its excellent location and generally good value offer a practical choice for many travelers.
For business travelers, NH Pisa’s location near the airport and its professional atmosphere make it a recommended choice, ensuring convenient access and a no-fuss experience.
Categories
Sustainability Journey
This hotel has been awarded the ISO 14001 environmental certificate, demonstrating a strong commitment to environmental management. It is also listed as taking steps towards sustainability and offers eco-friendly cleaning products and toiletries.
Dog Friendly
Welcoming dogs, this hotel offers a combination of comfort and convenience. It is a reliable option for travelers seeking pet-friendly accommodations in a central location.
Business
Located across from the main train station and near the airport, this hotel offers convenience for travelers. It provides amenities like free Wi-Fi and is within walking distance of the city center.
Parking
Situated in Pisa city center, this hotel offers paid off-site parking, with a private garage mentioned as an option. The off-site location makes it less convenient than properties with on-site parking.
EV charging stations
Accessible
The hotel provides accessible facilities, accessible rooms, ramp access, and wheelchair access. It also features wheelchair accessible elevators and a wheelchair-accessible lounge, ensuring ease of movement throughout the property.
EV charging stations
This hotel provides an EV charging station for guests. Private parking is available on-site, however, a daily fee of €19 applies for parking services.
4 Star
The NH Pisa hotel is conveniently located across the street from the main train station and just 10 minutes away from the airport by direct bus. There is a conference hall, a photocopier and a business center at the venue.
Family
Room Types
Standard Double or Twin RoomWith views over the station's square or interior-facing views. Rooms come with carpeted or wood floors, free Wi-Fi and a bathroom with a hairdryer and toiletries.
Non-smoking rooms on request.
Standard Single RoomRooms come with carpeted or wood floors, free Wi-Fi and a bathroom with a hairdryer and toiletries.
Non-smoking rooms on request.
Superior Double or Twin RoomThis room has wooden floors and a modern design. It features an LCD TV and free Wi-Fi access. The bathroom features a hairdryer and toiletries.
Non-smoking rooms on request.
Superior Single RoomThis room has wooden floors and a modern design. It features an LCD TV and free Wi-Fi access. The bathroom features a hairdryer and toiletries.
Deluxe Triple RoomOffering free toiletries and bathrobes, this triple room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. This triple room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker.
Deluxe RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The double room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels.
About NH Pisa
Registry or License or Notification Number: 050026ALB0001, IT050026A13CZO2KKH
Guest Reviews
7.8
Good
Review Summaries
Location
The location of NH Pisa is highly praised by guests, making it a standout feature of the hotel. Positioned directly opposite Pisa Centrale train station, it offers unparalleled convenience for those traveling by train and those looking to explore the city with ease. The proximity to the station is beneficial not only for arriving and departing by train but also for accessing shuttle services to the nearby airport. Many guests highlighted its suitability for short stays in Pisa or as a gateway for day trips to other cities in Tuscany, like Florence and Cinque Terre.
Guests appreciate how easy it is to walk from the hotel to Pisa’s main attractions, including the famous Leaning Tower, which is about a 20-minute stroll away. The central location also means that shops, restaurants and other amenities are within easy reach, contributing to a comfortable and accessible stay.
The hotel’s position makes it a practical choice for travelers, particularly those arriving on late flights or with early train connections. Despite being in a bustling area, many reviews note that the rooms are soundproofed, ensuring a peaceful rest. With its central, convenient location, NH Pisa serves as an excellent base for both leisure and business travelers looking to discover Pisa and beyond with minimal hassle.
Breakfast
The breakfast at NH Pisa has received numerous positive remarks from guests. It is often described as excellent, very good and delicious with a wide variety of options catering to different dietary needs, including gluten-free and lactose-free choices. The buffet style is particularly praised for its extensive and varied selection with both sweet and savory items available. Guests appreciated the rich, international flair and the availability of plant-based options. Friendly and attentive staff also contributed to the pleasant breakfast experience. Despite some minor complaints, such as the need for more substantial offerings or occasional issues with specific items, the breakfast largely left a favorable impression. Overall, breakfast at NH Pisa stands out for its quality, variety and inclusiveness, making it a noteworthy aspect of the stay.
Dinner
NH Pisa offers a limited dining experience for those looking to enjoy meals beyond breakfast. While the hotel excels in providing a good selection of snacks and drinks in the lobby, it lacks a proper restaurant for lunch and dinner. Guests looking for a full meal will find themselves needing to explore the nearby area, which fortunately offers plenty of excellent dining options. Though the lobby provides prepared sandwiches and drinks which come in handy for those with sudden hunger pangs, there is a notable absence of evening meal options and room service. Additionally, the lack of a bar is a let-down for those wanting to enjoy a drink within the hotel premises. An evening meal at NH Pisa would certainly add convenience and comfort to guests' stays, as the currently available food services may not suffice for everyone.
Rooms
The rooms at NH Pisa receive a mix of reviews with cleanliness being a strong positive point frequently mentioned. Many guests found the rooms to be clean, tidy and spacious with comfortable beds and modern facilities. However, the hotel's decor and furnishings are consistently noted as outdated and in need of renovation. Numerous reviews highlight that the rooms, though well-maintained, often feel worn out and somewhat neglected, particularly the bathrooms.
Guests appreciate the hotel's convenient location near the train station and the overall comfort of the rooms, but some express dissatisfaction with the size, describing them as small and cramped, especially for higher category rooms. Soundproofing varies with some rooms being described as perfectly quiet while others are noisy, particularly from street sounds and internal movements.
While some rooms have been recently renovated and exhibit modern decor, others are marked by dated elements such as old furniture, peeling wallpaper and outdated bathrooms. Additionally, amenities like electrical outlets and tea/coffee facilities are sometimes lacking or insufficiently provided.
In summary, NH Pisa offers clean and comfortable accommodation with a prime location, albeit with rooms that would benefit from significant updating and consistent upkeep to meet the expectations of a 4-star hotel.
Beds
NH Pisa receives an overwhelming amount of positive feedback regarding its beds, which guests frequently describe as comfortable and ensuring a good night's sleep. Numerous reviews emphasize the quality of the beds with mentions of both king and queen size options, as well as super comfortable mattresses and top-notch bedding. Many guests appreciate the spaciousness and cleanliness of the rooms, highlighting the large and very comfortable beds along with soft, fluffy pillows that add to their experience.
For those lucky enough to stay in upgraded suites, the beds are particularly praised, offering an even higher level of comfort. However, it's worth noting that a few reviews mention issues with the bed quality; some guests found the beds a bit too soft or the mattresses somewhat old and not very firm. There are also instances where guests received two singles pushed together instead of a true double bed.
Despite these occasional issues, the consensus is that NH Pisa provides a restful and pleasant sleep experience with modern, cozy rooms and excellent bedding that stands out to most of its guests. Whether in search of a roomy king-size bed or comfortable twin room, travelers can generally expect a high standard of comfort during their stay.
Cleanliness
NH Pisa receives high marks for cleanliness with numerous guests consistently praising the hotel for its immaculate rooms and well-maintained facilities. Many reviews highlight the spacious, comfortable and spotlessly clean rooms, as well as the courteous and professional staff responsible for maintaining high hygiene standards. Guests often mention clean and modern decor and well-maintained public areas add to the positive impression.
However, reviews also indicate that the hotel could benefit from some updates and renovations, particularly in the bathrooms where some fixtures appear worn or damaged. Certain areas, such as the hallways and corridors, were noted for having stained carpets and showing signs of wear. The overall cleanliness is frequently commendable, but some guests point out specific issues like dirty bathroom grout, dust and outdated elements that detract from the overall experience.
Despite these occasional drawbacks, NH Pisa stands out for its neat and clean environment, consistent housekeeping services and comfortable accommodations. These attributes, combined with its convenient location, make it a generally well-regarded choice for travelers seeking a clean and welcoming stay in Pisa.
Staff
NH Pisa consistently impresses guests with its friendly, helpful and professional staff. Numerous reviews commend the team for their politeness, attentiveness and efficiency. Reception staff are often highlighted for being welcoming and accommodating with special mentions for individual employees like Francesco who provided exceptional service. Many guests appreciated the staff's ability to address issues promptly and efficiently, making their stay more comfortable. Housekeeping received praise for maintaining clean rooms and being friendly.
Guests experienced a warm welcome from the staff, who were also noted for being helpful with local recommendations and arranging taxis. While most reviews celebrated the friendly demeanor of the staff, there were occasional mentions of inconsistent experiences, particularly at check-in, where some guests felt the reception staff could be more attentive and courteous.
Overall, the staff at NH Pisa are described as consistently friendly, helpful and professional, contributing significantly to the positive experience of guests.
Wi-Fi
The WiFi situation at NH Pisa receives mixed reviews from guests. On the positive side, some travelers report good and even fast internet connections, praising it as sufficient for basic tasks like messaging. Free WiFi is mentioned as a beneficial feature and a few individuals found it worked well without significant issues.
However, a considerable number of reviews express dissatisfaction with the hotel's internet services. Guests frequently describe the WiFi as slow, weak or intermittent, facing difficulties in maintaining a stable connection. Streaming or demanding tasks often struggle with some unable to watch even low-quality videos smoothly. Technical problems and a cumbersome login process add to the frustrations.
In certain areas of the hotel, access to WiFi might be limited or require specific connectivity steps and there are instances described where the WiFi did not work at all. Overall, while a few find the WiFi service sufficient, the predominant sentiment suggests more reliable and faster internet would greatly enhance the guest experience.
Parking
NH Pisa offers several convenient parking options, catering to a variety of needs with mostly positive feedback from guests. Primarily, the hotel boasts a well-located and secure private parking garage situated next to or in a nearby side street for a fee, typically around €19 per 24 hours. Guests valued the safety of the monitored underground garage and the availability of electric charging stations. The location of the parking is particularly praised for being accessible by car and close to the hotel, making it practical for quick stops and proximity to the train station and airport. Additionally, public parking options and loading/unloading areas add to the overall convenience. However, some reviewers noted a lack of clear directions and the expenses incurred. Despite these minor drawbacks, most found the parking situation at NH Pisa to add good value to their stay, appreciating the secure and practical nature of the facilities available.
Family
The activities and amenities for kids at the NH Pisa have received positive feedback from guests. Families appreciated the spacious and well-designed rooms, ideal for accommodating three people or more. The option to upgrade to a suite added an extra layer of comfort, enhancing the overall experience. The hotel staff was noted for their helpfulness, arranging amenities like a baby crib and providing themed kitchen plates that delighted the children. Connected rooms were also a big plus, ensuring that kids had ample space while still being close to their parents.
The hotel’s breakfast offerings were a hit among guests, featuring a lovely spread with plenty of choices. The use of a minifridge in the room was convenient for families with children and the provision of a kettle and tea bags added to the comfort. Additional conveniences such as the availability of a baggage room before and after check-in and options for late check-in and check-out, were particularly appreciated by those with early or late flights. Special touches like organizing a party for a birthday further underscored the staff's commitment to making the stay memorable for families. Overall, the NH Pisa seems well-suited for those traveling with kids, combining practical facilities with thoughtful services to enhance the family experience.
4 Star
NH Pisa, despite its four-star classification, receives mixed reviews with many guests feeling it doesn't live up to expectations for such a rating. While the lobby garners positive impressions for looking nice and adequately representing top quality, the overall experience tends to fall short. Guests frequently mention that the rooms appear old and dated with issues like broken air conditioning, low shower pressure and occasional cleanliness concerns such as hairs on bedsheets and bathtubs.
The service also seems to lack the efficiency and warmth expected from a four-star NH property. While some mention that NH Pisa can be exceptionally accommodating, others report that the service doesn't meet the four-star benchmark. Additionally, amenities provided are often deemed insufficient for the hotel's high star rating.
Nevertheless, the hotel's location is highlighted as a significant advantage, being super convenient for travelers needing easy access to the airport and train station. Despite this convenience and the high value for money, the overall sentiment from reviews suggests that NH Pisa would benefit from updates and improvements to truly match the four-star standard it advertises.
Business
NH Pisa is highly recommended for its excellent access to the airport, making it a prime choice for business travelers. The hotel offers a professional and no-fuss experience, fitting perfectly with the expectations of corporate guests. With meeting rooms readily available, it is well-equipped to cater to business needs. The hotel is efficient and maintains a high standard of cleanliness, ensuring a comfortable stay for those on short trips. Guests particularly appreciated the excellent beds and the efficient check-in and check-out process. While not designed for vacationing, NH Pisa provides a reliable and straightforward experience ideal for a business trip. The presence of a super parking garage further adds to its convenience for those traveling by car. However, some guests noted that the coffee service could be improved to match the expectations of business travelers.
Accessible
The NH Pisa hotel boasts excellent accessibility, making it a favorable choice for travelers with disabilities. It is conveniently located right next to the train station, allowing for easy navigation both to and from the city center and the airport, which is just a 15-minute walk away or accessible by Pisamover. Many guests have highlighted the wheelchair accessible lavatory and rooms specifically designed for disabled people, ensuring a comfortable stay. However, some reviews note that the hotel's main entrance lacks a ramp, posing challenges for wheelchair users and those with heavy luggage. Additionally, there were instances where the handicapped shower was reported to be slightly damaged. Overall, NH Pisa offers a range of accessible features, but the entrance ramp could enhance the convenience for all guests.
