AC Hotel by Marriott Pisa
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Summary of reviewsAC Hotel by Marriott Pisa is strategically situated near Pisa Airport and offers a quiet environment on the outskirts of the city, making it an ideal choice for travelers seeking convenience and tranquility. The hotel provides easy access to major roads, public transportation and key attractions like the Leaning Tower of Pisa, especially for those with vehicles. Although the surroundings may appear commercial and industrial, amenities such as supermarkets and pharmacies are close by and there's ample free parking available.
The breakfast experience at the hotel is generally positive with guests appreciating the extensive selection of sweet and savory options, as well as the accommodating dietary selections. The breakfast area is often described as spacious and clean, supported by friendly and efficient staff. Despite some comments on the lack of fresh orange juice and certain hot items, many find the quality and variety of the breakfast offerings to be satisfying and reasonably priced.
Dinner at the hotel receives mixed reviews with many praising the quality of the food and the friendly, helpful staff. Some guests, however, note occasional issues with service speed, limited menu options and instances where the restaurant closed early without prior notice. Despite these challenges, the overall dining experience tends to be positive.
The hotel’s rooms are frequently lauded for their modern design, spaciousness and cleanliness. Guests appreciate the well-furnished and soundproof rooms equipped with modern amenities and the staff is often praised for their friendliness and efficiency. While a few mentions of maintenance issues and occasional cleanliness lapses exist, the modern, comfortable atmosphere of the rooms is generally well-received.
Cleanliness is a strong point at AC Hotel by Marriott Pisa with guests routinely highlighting the hotel's clean and well-maintained facilities. However, there are occasional mentions of areas needing more detailed cleaning and minor maintenance attention.
Staff at the hotel is noted for their friendliness and professionalism, greatly enhancing guests' overall experiences. Specific staff members often receive commendations for their excellent service, contributing positively from check-in to check-out.
While the WiFi service garners mixed feedback with some guests experiencing weak connectivity in certain areas, the free internet throughout the hotel is appreciated. The gym also receives positive remarks for its modern equipment and cleanliness, although it is described as small by some guests and lacking in cardio equipment.
For families, the hotel provides a welcoming and comfortable environment with large rooms suitable for those traveling with children. The stylish interior and friendly staff contribute to a pleasant family stay.
The beds have mixed reviews, but many guests find them comfortable and conducive to a good night's sleep. Some guests, however, report issues with bed stability and cleanliness.
Though categorized as a four-star hotel, some guests feel that AC Hotel by Marriott Pisa falls short of this standard, citing discrepancies in facilities and service quality that more closely align with a three-star rating. Finally, as a business hotel, it is regarded as modern and efficient, ideal for short stays with suitable meeting facilities and a professional atmosphere, making it a practical choice for business travelers.
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The breakfast experience at the hotel is generally positive with guests appreciating the extensive selection of sweet and savory options, as well as the accommodating dietary selections. The breakfast area is often described as spacious and clean, supported by friendly and efficient staff. Despite some comments on the lack of fresh orange juice and certain hot items, many find the quality and variety of the breakfast offerings to be satisfying and reasonably priced.
Dinner at the hotel receives mixed reviews with many praising the quality of the food and the friendly, helpful staff. Some guests, however, note occasional issues with service speed, limited menu options and instances where the restaurant closed early without prior notice. Despite these challenges, the overall dining experience tends to be positive.
The hotel’s rooms are frequently lauded for their modern design, spaciousness and cleanliness. Guests appreciate the well-furnished and soundproof rooms equipped with modern amenities and the staff is often praised for their friendliness and efficiency. While a few mentions of maintenance issues and occasional cleanliness lapses exist, the modern, comfortable atmosphere of the rooms is generally well-received.
Cleanliness is a strong point at AC Hotel by Marriott Pisa with guests routinely highlighting the hotel's clean and well-maintained facilities. However, there are occasional mentions of areas needing more detailed cleaning and minor maintenance attention.
Staff at the hotel is noted for their friendliness and professionalism, greatly enhancing guests' overall experiences. Specific staff members often receive commendations for their excellent service, contributing positively from check-in to check-out.
While the WiFi service garners mixed feedback with some guests experiencing weak connectivity in certain areas, the free internet throughout the hotel is appreciated. The gym also receives positive remarks for its modern equipment and cleanliness, although it is described as small by some guests and lacking in cardio equipment.
For families, the hotel provides a welcoming and comfortable environment with large rooms suitable for those traveling with children. The stylish interior and friendly staff contribute to a pleasant family stay.
The beds have mixed reviews, but many guests find them comfortable and conducive to a good night's sleep. Some guests, however, report issues with bed stability and cleanliness.
Though categorized as a four-star hotel, some guests feel that AC Hotel by Marriott Pisa falls short of this standard, citing discrepancies in facilities and service quality that more closely align with a three-star rating. Finally, as a business hotel, it is regarded as modern and efficient, ideal for short stays with suitable meeting facilities and a professional atmosphere, making it a practical choice for business travelers.
Hotel Taking Steps Towards Sustainability
This property holds an Ecostars sustainability certification. It features comprehensive recycling, LED light bulbs, eco-friendly toiletries, energy-saving switches, and a comprehensive food waste policy.
Family Friendly Hotel
AC Hotel by Marriott Pisa offers modern amenities and comfortable accommodations, suitable for families seeking a reliable hotel experience.
Dog Friendly Hotel
As part of the Marriott group, this hotel generally provides good standards and is pet-friendly. It may offer amenities such as pet beds and bowls to ensure a comfortable stay for your dog.
Business Hotel
AC Hotel Pisa by Marriott offers 3 meeting rooms with natural daylight and is equipped with business facilities for business lunches, coffee breaks, and corporate events. The meeting rooms are equipped to meet technological and audiovisual requirements.
Accessible Hotel
This hotel offers extensive accessibility features, including accessible facilities, accessible rooms, ramp access, wheelchair access, and wheelchair accessible elevators. Specific room details mention lever handles, accessible interior corridors, mobility accessible rooms, and adjustable height hand-held shower wands for enhanced comfort and autonomy.
Hotel with Gym
This hotel is confirmed to have a gym/fitness center. It is a 4-star property with very good reviews, making it a reliable choice for fitness-conscious travelers.
Hotel with EV Charging Stations
This hotel provides a dedicated High Power Charger (HPC) with a substantial 100 kW capacity, facilitating rapid charging for electric vehicles. It also offers complimentary on-site parking.
4-Star Hotel
About AC Hotel by Marriott Pisa
License: 050026-ALB-0080, IT050026A1GLKFJHEH
Guest Reviews
Location
The hotel is about a 10-minute drive from the historic center and the famous Leaning Tower of Pisa, providing easy access by car. However, the location is less favorable for those without a vehicle, as it's a bit remote and a considerable walk to the city center, approximately 40-50 minutes on foot. Despite being a distance away from the main attractions and the city center, the area is well-connected by public transportation with bus stops just a few minutes’ walk from the hotel.
Amenities like supermarkets, shopping centers and pharmacies are close by, adding to the convenience for guests. The neighborhood, though described as somewhat commercial and industrial, maintains a quiet atmosphere, ideal for business travelers or those making a quick stopover. Free and ample parking facilities are available, which is a plus for those driving in.
The hotel’s modern and clean facilities complement its practical location. While the immediate surroundings might lack charm with some areas described as uninviting or akin to a business park, the strategic position between important locations like Florence, Cinque Terre and the hospital make it a suitable choice for various types of travelers. For short trips or transit stays, AC Hotel by Marriott Pisa's location works well, offering a blend of accessibility and convenience.
Breakfast
However, some guests note a lack of fresh orange juice and freshly made hot options with a recurring mention of cold foods that should be warm. While the breakfast is praised for its quality and variety, there are comments on its expense and suggestions for improvements, particularly concerning the quality of coffee and juices. Despite these criticisms, many visitors find the breakfast to be reasonably priced, plentiful and overall satisfying, fitting for a 4-star hotel.
For those considering a stay, it might be worth adding breakfast to the booking for the convenience and the generally high quality of food provided. The breakfast delights many, even if a few minor tweaks could make it truly exemplary.
Dinner
However, the dining experience isn't without its drawbacks. A number of guests noted that the restaurant sometimes closes early or for private events without prior notification, which can be inconvenient. There are reports of limited evening dining options with some finding the food choices unsuitable or in need of expansion. Additionally, some negative experiences include slow service, expensive meals and issues with room service requests not being fulfilled.
Despite these mixed reviews, the restaurant generally maintains a positive reputation with many guests highlighting their enjoyment of both dinner and breakfast at the hotel. Still, it might be advisable to reconcile expectations with the potential for occasional service hiccups and menu limitations.
Rooms
However, some rooms require maintenance and renovation with reports of outdated furnishings, heating or cooling issues and the need for improved cleanliness. Some rooms are described as small and not suited for additional beds and a few reviews mention insufficient daily cleaning and occasional unpleasant smells. Despite these concerns, the hotel's friendly staff and overall clean facilities seem to contribute positively to the guest experience.
The hotel is characterized by a calm neighborhood and guests find it to be a modern establishment fitting within the Marriott standard, showcasing elegant interiors and a welcoming atmosphere.
Beds
However, not all feedback is glowing. Some guests experienced issues such as uncomfortable and unstable beds with a few describing the mattresses as thin or too soft. A number of reviews mentioned beds being made of two smaller beds pushed together, which some found less comfortable. There were also mentions of bed cleanliness issues, including dirty pillows and finding a dead mosquito inside a pillowcase.
Despite these occasional drawbacks, many guests appreciated the spacious and comfortable rooms, often mentioning the bed comfort favorably compared to other hotels. Overall, while some guests had less satisfactory experiences, many found the beds and bedding to contribute positively to their stay at the hotel.
Cleanliness
The overall environment of the hotel, including the bathrooms and common areas, receives commendation for being clean and comfortable. The hotel management's adherence to Covid-19 protocols has also been noted positively, providing an added sense of safety for guests.
However, there are occasional mentions of maintenance issues and specific areas that could benefit from more detailed cleaning, such as dusty shelves, stained carpets and worn-out rugs. Some guests have indicated that parts of the hotel show signs of wear and tear, including dusty rooms, dirty corridors and water damage on ceilings.
Despite these minor criticisms, the general consensus is that AC Hotel by Marriott Pisa offers a clean and pleasant stay with modern, well-maintained rooms and a staff that is both friendly and dedicated to ensuring a hygienic environment.
Staff
Despite a few isolated incidents of less-than-ideal interactions, the overwhelming majority of feedback points to staff members being polite, knowledgeable and keen on ensuring a pleasant stay. The general service is marked by friendliness with many citing the overall professionalism and the staff’s ability to handle issues promptly and with care. This attentive approach extends seamlessly from check-in to check-out, enhancing guests' overall experience at the hotel.
Wi-Fi
However, there were also recurring mentions of issues, such as low signal strength and weak connectivity in certain areas. Some guests reported that the WiFi didn't work or needed improvement. Despite these challenges, the convenience of access and the overall availability of free internet service throughout the hotel were appreciated by most guests.
Gym
Family
4 Star
Guests have expressed surprise that this hotel is under the Marriott brand, citing that the cleanliness and condition of rooms and common areas do not align with typical four-star expectations. There are calls for improvements, particularly in service quality, to truly embody what one would anticipate from a four-star experience.
In conclusion, while some aspects of the AC Hotel by Marriott Pisa may meet the standard of a four-star hotel, many guests believe there is significant room for enhancement in order to genuinely reflect the rating and thus provide a more consistent and satisfactory experience.
Business
The overall experience at this classic business hotel is characterized by professionalism, hospitality and friendliness from the staff. It offers practical solutions for business needs and is a very good stopover for business travelers. Many guests find it a convenient and good solution for their business trips, enjoying prompt service and excellent value for their money. Whether staying for a single night for work or longer, the hotel comes highly recommended.
No, AC Hotel by Marriott Pisa doesn't have any pool.
No, a spa isn't available at AC Hotel by Marriott Pisa.
Yes, AC Hotel by Marriott Pisa welcomes dogs.
No, parking facilities aren't available at AC Hotel by Marriott Pisa.
Yes, AC Hotel by Marriott Pisa has a gym.
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