Country Town N' Suites enjoys high praise for its prime location close to downtown Gatlinburg, providing easy access to shops, restaurants and attractions, as well as proximity to Pigeon Forge and the Smoky Mountain National Park. Guests highly value the convenience of being on the trolley route, allowing for seamless travel around the area while benefiting from a peaceful and quiet environment, away from the bustling city center.
The rooms at Country Town N' Suites are appreciated for their cleanliness, size and comfort, particularly the large beds and ample space. Some rooms feature additional amenities like refrigerators, jacuzzi tubs and connecting rooms for families, which are well-received. Despite these positives, there are noted issues with outdated decor and the need for more consistent maintenance and cleaning practices. Some rooms require significant updates with complaints about minor damages, uncomfortable beds and inconsistencies in room temperatures.
Cleanliness receives mixed reviews. Many guests commend the hotel for its clean and comfortable rooms and well-maintained grounds. However, there are occasional criticisms regarding mold, dirty bathroom floors, unpleasant smells and stained baseboards. The friendly and responsive staff is often highlighted as a positive aspect, contributing positively to the overall stay.
The staff at Country Town N' Suites is consistently praised for their friendliness and helpfulness with many guests mentioning the exceptional service they received. Specific staff members, like Sandy the housekeeper, are commended for their attentiveness and willingness to assist. Although a few negative experiences were reported, they are considered outliers among generally positive interactions.
Guests have mixed experiences with the hotel's wifi with some finding it fast and stable, while others report intermittent or unavailable connections. Parking options also receive mixed reviews; while many appreciate the free and inexpensive parking, some found the spaces narrow and limited. The presence of a well-lit parking area with easy access to rooms is generally appreciated.
The beds at Country Town N' Suites receive a broad spectrum of reviews. Many guests find the beds large and comfortable, conducive to a good night's sleep, while others report issues with hard mattresses and uncomfortable frames. Cleanliness of the beds and linens is frequently mentioned positively, though a few guests noted old smells and noise from bed frames.
For guests with disabilities, the hotel offers various accessible features, including wheelchair accessibility and ramps. However, steep ramps and the distant check-in location may pose challenges for some. Despite these areas for improvement, guests find the hotel largely accommodating and convenient for their needs.
In summary, Country Town N' Suites is valued for its convenient location, comfortable and sizeable rooms, friendly and helpful staff and overall good value. Addressing the noted issues with room updates, cleanliness and wifi consistency could enhance the guest experience further.
Brookside Lodge - Gatlinburg - On the River receives high praise for its prime location, seamlessly blending proximity to downtown Gatlinburg with the serene atmosphere of a creekside retreat. Guests appreciate the lodge's accessibility to various shops, restaurants and attractions, making vehicles unnecessary. Scenic views from the balconies, multiple pool options and easy access to the Smoky Mountains further enhance the lodging experience, resulting in a peaceful stay accentuated by friendly and accommodating staff.
The breakfast at Brookside Lodge - Gatlinburg - On the River generally provides good value, especially with its affordable price. Guests enjoy a selection of items like biscuits, gravy, pancakes, cereal and coffee and often compliment the friendly breakfast attendant. While some diners note a lack of variety and occasional issues with food temperature and quality, breakfast still serves as a satisfactory start to the day.
Dinner reviews are less favorable with guests criticizing the food quality and high prices. Despite the lodge offering appealing amenities like a picnic area and fire pit for personal use, many guests opt to explore better dining options nearby. The charming outdoor settings and accessible family-friendly features contrast with some complaints about outdated rooms and dining experiences.
The rooms at Brookside Lodge - Gatlinburg - On the River receive appreciation for their rustic, cabin-like decor, spaciousness and scenic creekside views. Many guests find them comfortable and relaxing, enhanced by updated bathrooms and working fireplaces. However, inconsistencies in upkeep, cleanliness and maintenance are noted with some visitors encountering dated furnishings, poor lighting and occasional musty smells.
Cleanliness reviews are mixed. While some guests commend the cleaning staff for maintaining clean and comfortable rooms, others note areas needing improvement, such as dirty carpets, moldy shower curtains and dusty surfaces. The scenic outdoor areas also receive varying feedback regarding cleanliness and maintenance.
Notably, the staff at Brookside Lodge - Gatlinburg - On the River consistently receive high marks for their friendliness, helpfulness and professionalism. From an efficient and welcoming front desk to accommodating housekeepers, the positive interactions with staff significantly enhance the overall guest experience.
The WiFi at Brookside Lodge - Gatlinburg - On the River, however, is a common point of contention with many guests reporting unreliable and slow connectivity. This aspect is frequently highlighted as needing significant improvement.
The fitness center is deemed inadequate by several guests due to poorly functioning equipment and a lack of adequate weights, prompting some to seek alternatives nearby.
The pool facilities offer a mixed experience. While many enjoy the clean and well-maintained areas, especially the kids with features like slides and a waterfall, maintenance issues such as closures, cold water and malfunctioning amenities are commonly reported.
Families find Brookside Lodge - Gatlinburg - On the River particularly accommodating with spacious accommodations and a kid-friendly pool area. The tranquil location and proximity to attractions provide a relaxed and enjoyable environment for family vacations. Despite some maintenance hiccups and minor inconveniences, families appreciate the value and charm of Brookside Lodge - Gatlinburg - On the River.
In sum, Brookside Lodge - Gatlinburg - On the River delivers a generally pleasant stay, combining a fantastic location, warm staff and appealing amenities, albeit with some areas needing attention to fully meet guest expectations.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-20 out of 197 hotels in and around Pittman Center