Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes Not sure yet
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, by using an app we are working in APP
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? No
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Other limitations it will depend on number of departures and arrivals
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? not, only limited capacity
Has the hotel closed during the pandemic? Yes Reopening Date: Unknown
Additional Information: All the answers are not still clear. The hotel is still closed.
Double or Twin Room (1 Adult)Spacious bright rooms with air conditioning, satellite TV and a hairdryer in the bathroom. Some rooms have balconies. The fridge and safe can be hired.
Double or Twin Room with Sea ViewFeaturing views of the sea, these spacious bright rooms come with air conditioning, satellite TV and a hairdryer in the bathroom. Some rooms have balconies. The fridge and safe can be hired.
Please note that this room can not accommodate extra beds.
Triple Room (2 Adults + 1 Child)Spacious bright rooms with air conditioning, satellite TV and a hairdryer in the bathroom. Some rooms have balconies. The fridge and safe can be hired.
Please note that there is no capacity for extra beds or cots in the room.
Triple Room (3 Adults)Spacious bright rooms with air conditioning, satellite TV and a hairdryer in the bathroom. Some rooms have balconies. The fridge and safe can be hired.
Please note that there is no capacity for extra beds or cots in the room.
Double or Twin RoomSpacious bright rooms with air conditioning, satellite TV and a hairdryer in the bathroom. Some rooms have balconies. The fridge and safe can be hired.
Double or Twin Room with Sea View (1 Adult)Featuring views of the sea, these spacious bright rooms come with air conditioning, satellite TV and a hairdryer in the bathroom. Some rooms have balconies. The fridge and safe can be hired.
Triple Room with Sea View (2 Adults + 1 Child)Featuring views of the sea, these spacious bright rooms come with air conditioning, satellite TV and a hairdryer in the bathroom. Some rooms have balconies. The fridge and safe can be hired.
Triple Room with Sea View (3 Adults)Featuring views of the sea, these spacious bright rooms come with air conditioning, satellite TV and a hairdryer in the bathroom. Some rooms have balconies. The fridge and safe can be hired.
Junior Suite (2 Adults)This suite features a balcony, satellite TV and air conditioning. The bathroom comes with a hairdryer.
Privilege RoomThis air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit has 2 beds.
Junior SuiteThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a seating area, a wardrobe as well as city views. The unit offers 3 beds.
Junior SuiteThis suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, a minibar, a seating area, a wardrobe as well as city views. The unit offers 3 beds.
Two-Bedroom Family RoomThe spacious family room offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a bath or a shower. The unit has 4 beds.
Two-Bedroom Family RoomThe spacious family room features air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a bath or a shower. The unit has 5 beds.
Two-Bedroom Family RoomThe spacious family room features air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a bath or a shower. The unit has 5 beds.
Two-Bedroom Family RoomThe spacious family room features air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a bath or a shower. The unit has 5 beds.
Two-Bedroom Family RoomThe spacious family room offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a bath or a shower. The unit offers 4 beds.
Two-Bedroom Family RoomThe spacious family room provides air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a bath or a shower. The unit offers 5 beds.
Two-Bedroom Family RoomThe spacious family room provides air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a bath or a shower. The unit offers 4 beds.
Yes, H10 Las Palmeras has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Lap Lanes, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at H10 Las Palmeras.
No, H10 Las Palmeras doesn't allow dogs.
No, parking facilities aren't available at H10 Las Palmeras.