Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn
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Summary of reviewsHotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn is widely recognized for its excellent and convenient location, making it an ideal spot for a relaxing getaway. The hotel’s beautiful setting and spacious grounds are especially appreciated by families due to the proximity to Walter World Park and other recreational activities. Although some logistical challenges and minor noise issues are noted, the overall positive impression of the location prevails.
The breakfast experience at the hotel is highly commended for its quality and variety, featuring a buffet with a range of cold cuts, breads and fresh items. Guests appreciate the daily variety, though some desire more fruit options and consistency in serving temperatures. Dinner consistently receives praise as well, highlighted by themed events such as New Year's Eve and Italian Night, offering delicious and plentiful meal options. While minor concerns over table availability during peak periods are raised, the general consensus underscores a highly satisfying dining experience.
Rooms at the hotel present a mixed picture. Many guests find them clean, comfortable and cozy with some featuring air conditioning and balconies. However, numerous criticisms point to small bathrooms, outdated furniture and maintenance issues such as faulty fixtures and mold. Essential amenities like hair dryers and proper lighting are sometimes lacking, suggesting a need for improvements.
Cleanliness throughout the hotel receives mixed reviews as well. While many guests find the general cleanliness of rooms and facilities commendable, specific areas like bathrooms and shared spaces occasionally fall short. The hotel's staff garner widespread praise for their politeness, attentiveness and hospitality, significantly enhancing the guest experience. Long wait times at check-in and checkout were noted but did little to overshadow the generally excellent service.
Wi-Fi connectivity is a significant negative aspect with many guests reporting poor signal strength and reliability, especially in rooms. The pool facilities, on the other hand, are a standout feature. Guests praise the well-maintained, heated pools and family-friendly safety measures. Despite occasional crowding and minor maintenance issues, the pool area is largely considered a highlight.
The hotel provides ample parking with valet service, though some logistical issues and delays are noted. Hotel Vilage Inn is particularly praised for its family-friendly environment, offering a variety of activities and well-organized spaces that cater to children and teenagers. The dedicated children's recreational team creates a safe and engaging environment, though some areas like the children's playroom need more maintenance.
Regarding beds, opinions are divided. Many guests find the beds comfortable and clean, while others report issues with mattress quality and discomfort caused by outdated or overly soft mattresses. Overall, Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn stands out as a family-friendly destination with commendable service, dining and recreational facilities, though it does require attention to room maintenance and Wi-Fi connectivity to enhance the guest experience fully.
Categories
The breakfast experience at the hotel is highly commended for its quality and variety, featuring a buffet with a range of cold cuts, breads and fresh items. Guests appreciate the daily variety, though some desire more fruit options and consistency in serving temperatures. Dinner consistently receives praise as well, highlighted by themed events such as New Year's Eve and Italian Night, offering delicious and plentiful meal options. While minor concerns over table availability during peak periods are raised, the general consensus underscores a highly satisfying dining experience.
Rooms at the hotel present a mixed picture. Many guests find them clean, comfortable and cozy with some featuring air conditioning and balconies. However, numerous criticisms point to small bathrooms, outdated furniture and maintenance issues such as faulty fixtures and mold. Essential amenities like hair dryers and proper lighting are sometimes lacking, suggesting a need for improvements.
Cleanliness throughout the hotel receives mixed reviews as well. While many guests find the general cleanliness of rooms and facilities commendable, specific areas like bathrooms and shared spaces occasionally fall short. The hotel's staff garner widespread praise for their politeness, attentiveness and hospitality, significantly enhancing the guest experience. Long wait times at check-in and checkout were noted but did little to overshadow the generally excellent service.
Wi-Fi connectivity is a significant negative aspect with many guests reporting poor signal strength and reliability, especially in rooms. The pool facilities, on the other hand, are a standout feature. Guests praise the well-maintained, heated pools and family-friendly safety measures. Despite occasional crowding and minor maintenance issues, the pool area is largely considered a highlight.
The hotel provides ample parking with valet service, though some logistical issues and delays are noted. Hotel Vilage Inn is particularly praised for its family-friendly environment, offering a variety of activities and well-organized spaces that cater to children and teenagers. The dedicated children's recreational team creates a safe and engaging environment, though some areas like the children's playroom need more maintenance.
Regarding beds, opinions are divided. Many guests find the beds comfortable and clean, while others report issues with mattress quality and discomfort caused by outdated or overly soft mattresses. Overall, Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn stands out as a family-friendly destination with commendable service, dining and recreational facilities, though it does require attention to room maintenance and Wi-Fi connectivity to enhance the guest experience fully.
Family Friendly Hotel
Offers an all-inclusive system, simplifying meal planning and budgeting for families. The hotel is known for its excellent service and comprehensive amenities, making it a popular choice for family vacations.
Hotel with Swimming Pool
This all-inclusive hotel features 2 indoor and 5 outdoor swimming pools, along with a complimentary water park. It also offers concierge services and an arcade/game room, providing a variety of entertainment options for guests.
Indoor Pool Children's Pool Pool Water Slide Pool Lap Lanes Outdoor Pool
Business Hotel
This all-inclusive hotel offers meeting rooms, conference rooms, and a business center, making it suitable for business travelers. It also provides laundry service and express check-out for added convenience.
Hotel with Parking
This hotel offers free private parking on-site, with mentions of ample space for both cars and buses, providing convenient and secure parking for guests.
Accessible Hotel
The hotel offers wheelchair access and provides accessible parking for guests. An elevator is available for convenient movement between floors.
4-Star Hotel
This all-inclusive hotel provides a comfortable stay with various amenities, including a hot tub and sauna. It is well-suited for families and those seeking a hassle-free vacation experience.
Hotel with Outdoor Pool
This all-inclusive hotel features 5 outdoor pools and 2 indoor pools, complete with a waterslide. It offers free water park access, a poolside bar, and various recreational facilities, making it ideal for families.
Hotel with Pool Water Slide
Offers an all-inclusive experience with pool facilities and some water activities suitable for families.
Hotel with Indoor Pool
Hotel Vilage Inn All Inclusive in Poços de Caldas includes an indoor pool among its amenities. The hotel offers an all-inclusive experience with various leisure activities.
Hotel with All Inclusive Packages
Hotel with Spa
Hotel with Tennis Courts
Hotel with Pool Lap Lanes
Hotel with Children's Pool
Guest Reviews
Hotel Vilage Inn All Inclusive in Poços de Caldas receives widespread praise for its excellent and convenient location. Guests frequently highlight the hotel's beautiful setting and spacious grounds, describing it as a perfect spot for a relaxing getaway. The proximity to Walter World Park is a major draw, especially for families with children, as free access to the park provides added entertainment.
Travelers appreciate the peaceful and tranquil environment of the hotel, making it an ideal place for rest and recreation. Many reviews emphasize the easy accessibility and friendly location with good connections to major roads, making travel convenient.
Despite the numerous compliments, some guests note logistical challenges, specifically the distance between key facilities such as pools, restaurants and bars. Noise from nearby roads and thin walls affecting room soundproofing are minor inconveniences mentioned by a few reviewers. Nonetheless, the positive aspects of the hotel's location far outweigh these issues, contributing to a generally favorable impression of Hotel Vilage Inn All Inclusive.
The breakfast experience at Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn has garnered numerous commendations from guests for its quality and variety. Many guests describe the breakfast as excellent, wonderful and delicious. The diversity of the offerings is particularly highlighted with a buffet that successfully integrates a range of cold cuts, breads, fruits and other items, consistently served fresh. Guests often note the pleasing variety available every day, including both breakfast staples and more abundant choices.
However, not all feedback is entirely positive. A few guests mentioned that the breakfast could have more fruit options and that certain items, such as the pastries, were served cold. Some also remarked on the repetitive nature of the breakfast menu across their stay. Despite these minor criticisms, the general consensus remains that the breakfast is very good with perfectly brewed coffee and appealing, well-prepared meals.
Overall, the breakfast at the hotel is widely praised for its quality and completeness, contributing positively to the overall dining experience at the resort.
Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn offers a dining experience that frequently garners high praise from its guests. The food is described as wonderful, delicious and plentiful with many reviewers commending the vast variety and quality of the meals. From breakfast to dinner, guests are pleased with the fresh and well-presented dishes, noting that meal options cater to a wide range of tastes and preferences.
Special highlights include the New Year's Eve dinner and the Italian Night, both events receiving favorable mentions for their enjoyable themes and extensive offerings. The pizza options also stand out, noted for being well-served and available in addition to the regular dinner menu, contributing to the overall positive dining experiences.
While reviews predominantly celebrate the quality and variety of the food, a few guests expressed concerns over certain aspects, such as the lack of table availability during busy periods and occasional inconsistencies in meal quality. Despite these issues, the general consensus points towards a highly satisfying dining experience with many returning for the sumptuous and diverse meals.
The rooms at Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn have received mixed reviews from guests. On the positive side, many guests noted the rooms as clean, comfortable and cozy with some featuring air conditioning, cable TV and minibars. There were comments on the quality of the accommodation and some rooms being spacious with balconies. The infrastructure of some rooms was considered great and the beds often received praise for comfort.
However, numerous issues were raised regarding room maintenance and amenities. Complaints included small, cramped bathrooms with no ventilation, musty smells, outdated furniture and mold issues. Guests pointed out the lack of essential items such as hair dryers, soap dishes and proper places to hang wet clothes. Some rooms suffered from insufficient lighting and needed renovations, while others had problems with the bedding quality and reported cold temperatures due to a lack of sunlight.
Additionally, there were mentions of minor repair needs in the rooms, such as stuck doors, broken faucets and cracked toilet seats. The air conditioning units were sometimes noisy and there was inconsistent room service regarding towel supply and cleanliness. Overall, while the rooms offer a certain level of comfort, several aspects of the accommodation require improvement and maintenance.
Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn receives mixed reviews regarding the quality of its beds. On the positive side, guests appreciate the good quality, comfortable and cozy beds with clean sheets and bedding. The bedding and bath linen are often noted as clean and satisfactory, contributing to a pleasant sleep experience for some visitors. However, many reviews highlight significant issues with the beds. Complaints focus on mattresses being too soft or old, often causing discomfort or back pain. There are mentions of spring mattresses being worn out and some emitting a moldy smell. Additionally, the double beds are described as small and uncomfortable. Guests also consistently mention the dissatisfaction with pillows, which are often found to be too thin or old. The overall sentiment suggests that while the hotel does offer some comfortable beds, substantial improvements are needed in providing consistently high-quality sleep arrangements.
Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn presents a mixed picture regarding its cleanliness. On the positive side, many guests have praised the hotel for its clean and comfortable rooms, well-maintained and sanitized facilities and tidy recreational areas, including the pools. Several reviews highlight the hotel's overall cleanliness as very good with particular mention of polite staff and clean, cozy environments.
However, there are also numerous reports of issues that need attention. Some guests noted that while the rooms and general areas were clean, there were problems with specific areas such as bathrooms, which sometimes had bad smells, mold or were found in a less-than-clean state upon arrival. The replacement of towels and bed linen was another common concern with several reviews mentioning that towels were not changed even when requested.
The cleanliness standards of shared spaces like the pool bar and restaurant also received mixed feedback. While some guests appreciated the clean tables and well-maintained dining areas, others pointed out occurrences of dirty tables and dishes, plus a need for more thorough sanitation.
In summary, while the hotel is often described as clean and organized by many guests, consistency in maintaining these standards appears to be an area for improvement, especially regarding the bathrooms and some common areas.
Hotel Village Inn All Inclusive Poços de Caldas stands out for its exceptional service, bolstered by an overwhelmingly positive response from guests regarding its staff. Visitors frequently commend the hotel's employees for their politeness, attentiveness and welcoming nature. From the moment of check-in to the final moments of their stay, guests report consistent and excellent service.
The staff's friendliness and helpfulness are evident across various departments, from the reception desk to the cleaning crew, to the entertainment and recreation teams. Specific mentions of individual employees and teams reflect a dedication to creating a positive guest experience. Noteworthy is the recreation team, which is remarked upon for their enthusiasm and ability to keep activities engaging and enjoyable, especially for children.
However, there are occasional mentions of long wait times at check-in and checkout, implying potential room for improvement in handling peak periods. Despite this minor setback, the general sentiment towards the staff is overwhelmingly favorable.
Guests also highlight the commendable efforts of the restaurant and bar staff for their service, politeness and adherence to safety protocols. The overall impression is of a hotel where staff are not only willing but proactive in ensuring a pleasant and comfortable stay for their guests, making it an attractive destination for families and individuals alike.
Hotel Village Inn All Inclusive Poços de Caldas offers good reception and valet services that leave a positive impression on guests. However, the hotel's Wi-Fi situation presents a significant drawback. The Wi-Fi signal does not reach many of the rooms, creating an inconvenience for those who need consistent internet access. It is reported that the internet only works reliably in the lobby and even there, it can be unstable, especially when the hotel is busy. Many guests have mentioned that the Wi-Fi is weak, unreliable or entirely non-existent in their rooms. There's a notable call for improvements to enhance the overall guest experience. For those planning to stay at the hotel, it's worth keeping in mind that the internet connectivity might be a challenge during their visit.
The pool facilities at Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn generally receive high praise from guests. The standout feature is the abundance of heated pools, both indoor and outdoor, which guests find well-maintained, clean and pleasantly warm. The pools cater well to safety, especially for children, making it a family-friendly option. Numerous reviews highlight the excellent temperature of the pool water, describing it as enjoyable and ideal for relaxation.
The hotel boasts a variety of poolside amenities, including a pool bar offering snacks, drinks and unlimited popsicles, that open conveniently at 10am. The cleanliness of the pools and the surrounding leisure areas is frequently commended, though there are occasional mentions of dirty pool bathrooms and issues with maintenance, such as tiles coming off and some broken elements. Despite this, many guests still find the pools impeccable and spacious.
There are minor drawbacks noted, particularly when the hotel is crowded, leading to some guests struggling for space and finding the pool area too busy or dark. Additionally, the heated pool area sometimes lacks proper supervision, which can be a safety concern. Overall, the pools at Hotel Vilage Inn are a major highlight for guests, offering enjoyable and relaxing experiences amidst a fun and vibrant atmosphere.
Hotel Village Inn All Inclusive Poços de Caldas offers ample parking for guests, featuring a valet service. The parking area is spacious, providing a controlled environment for vehicle safety. However, some guests have noted a delay in vehicle delivery during check-out and suggested that the valet team needs additional training, particularly with automatic cars. The parking lot itself has been described as narrow and somewhat confusing and its location might be considered inconvenient by some. Overall, while the hotel provides adequate parking facilities, there are areas that could benefit from improvement.
Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn is praised extensively for its family-friendly environment, making it a prime destination for those looking to enjoy a few days of fun and relaxation with their loved ones. The hotel is consistently highlighted as ideal for families, featuring a variety of activities suitable for both children and teenagers.
Parents can appreciate the presence of a committed children's recreational team, which organizes engaging activities that keep the little ones entertained, allowing parents to unwind. From themed movie nights and didactic approaches designed to keep kids learning while having fun, to a mini water park with slides that kids simply adore, the offerings are impressive.
Guests frequently describe the hotel as cozy and simple, yet fulfilling for family needs. The environment is safe and there’s a dedicated effort towards creating a welcoming family atmosphere. Specific areas like the family pool, playgrounds and family rest areas receive positive mentions, although some feedback points out the need for maintenance in the children's playroom and the nature play area.
The recreation staff are noted for their excellent interaction with kids, contributing to a memorable stay. Families speak highly of the hotel's organization and spaces that promote family interaction and togetherness.
Nonetheless, while the overall feedback is glowing, a handful of reviews mention minor issues such as food shortages for kids and occasional disturbances from other guests. Despite these, the general consensus is that Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn is a top-notch destination for family vacations, providing a range of activities and comfortable amenities that cater especially well to families with children.
Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn is a mixed bag of experiences for its guests. Many reviews highlight an excellent cost-benefit ratio, making it an attractive option for travelers who want good value for their money. While some found it better than anticipated for a four-star hotel, others felt it fell short of the standard it promotes, suggesting it is more fitting for a three-star rating.
The hotel's amenities received mixed feedback; some guests appreciated the tasty breakfast and the good attractions available on-site. However, there were mentions of the hotel being very simple and not matching the glamour suggested by its photos. Issues like under-staffing during peak seasons and signs of wear and tear further detracted from guests' experiences.
Despite these shortcomings, some visitors were satisfied with their stay relative to what they paid, even though they expected more from a four-star resort. Overall, Hotel Vilage Inn offers good value and has its moments of excellence, but it may not fully match its four-star aspirations.
Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn offers an impressive all-inclusive experience that guests consistently praise for its high standards. The variety and quality of food and drinks available from morning to night receive commendations with many highlighting the delicious meals, snacks and unlimited beverages. The convenience and value of the all-inclusive package are well-appreciated, making it a cost-effective choice for a comprehensive holiday experience.
Guests enjoy the abundance of food options and the seamless service provided throughout their stay. The inclusion of access to Walter World Park adds extra value, making the resort a perfect choice for families and those seeking a complete vacation package.
The structure and logistics of the all-inclusive system work well, offering guests a hassle-free experience with no hidden limitations on food and drink availability. However, there were some minor drawbacks, such as occasional chaos at the poolside snack and drink service and specific issues like a malfunctioning chopeira.
Overall, the all-inclusive system at Hotel Vilage Inn delivers a delightful balance of variety, quality and convenience, ensuring a memorable and satisfying stay.
Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn has a dedicated IT team and reliable Wi-Fi in the rooms, catering to tech-savvy business travelers with multiple devices. The hotel features business areas suitable for conferences and meetings and the overall service is praised as very good. However, the absence of room service could be a drawback for those on business trips. While the hotel generally meets business needs, the parking lot can be confusing and narrow, which may inconvenience some guests. Additionally, interactions with the marketing team, who conduct surveys and push unsolicited products, can detract from the overall experience.
Hotel Vilage Inn All Inclusive Poços de Caldas receives mixed reviews concerning its accessibility features for guests with disabilities. On the positive side, the hotel has implemented a ramp system that is considered inclusive and there are accessible bathrooms in leisure areas equipped with support bars specifically designed for the elderly. Ramps and handrails are strategically placed to facilitate movement and there is decent accessibility to the pools, providing a level of convenience for guests with mobility challenges.
However, there are notable drawbacks mentioned. Guests have pointed out that the accessibility for the elderly or those with significant mobility disabilities is inadequate. The steep ramps and absence of elevators pose significant challenges, as do the numerous stairs scattered throughout the hotel, making navigation difficult. Some critical areas like the pool bar, game room and restaurant are situated far from each other and the access to higher floors relies solely on ramps, which are poorly designed. Despite the positive measures, the overall accessibility seems to need significant improvements to meet the needs of all guests effectively.
The swimming pool at Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn features a water slide that is particularly popular with children, providing great entertainment. Cleaning on the edge of the pool and the overall structure of the slide are well-maintained. However, there were mentions of the water slide being under maintenance at times. Despite some reports of the water slide being in poor condition occasionally, when operational, it offers a delightful experience for the younger guests, as it is supervised properly and ensures fun and safety.
Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn boasts a family-friendly atmosphere with a strong emphasis on children's entertainment. The children's pool area is designed specifically with young guests in mind, featuring warm and clean waters. Kids particularly enjoyed the water slides and the recreation activities available.
While the children’s pools are popular and well-loved, they can be crowded at times, suggesting a need for more attention from lifeguards. Despite this, the variety of entertainment options, including a kids club and several playgrounds, ensures that children have plenty to keep them entertained. Overall, it’s a great destination for families with children, providing a safe and enjoyable environment for all ages.
Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn boasts an impressive array of swimming facilities that have garnered positive feedback from guests. The pools, both indoor and outdoor, are frequently praised for their cleanliness and overall appeal. Notably, many of the pools are heated, offering a comfortable swim regardless of the weather, which is a significant advantage for visitors seeking relaxation.
Guests appreciate the beautiful and well-maintained outdoor pool areas, which provide a cozy and inviting atmosphere. The presence of bars near some of the pools adds an extra layer of convenience and enjoyment, though it should be noted that there are no lifeguards on duty.
Recreational activities around the pools are another highlight, contributing to the enjoyable environment. Some outdoor pools are specifically mentioned to have very hot water, catering to those who prefer warmer swimming conditions.
Despite the generally positive reviews, a few concerns were raised, such as the lack of heated water in some outdoor pools and the occasional presence of dirty glasses and guests eating inside the pool.
Overall, the pool complex at Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn is well-regarded for its variety, cleanliness and the added comfort of heated options, making it a satisfying feature for guests seeking aquatic recreation.
The indoor pool at Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn has received mixed feedback from guests. Many appreciated the excellent temperature and truly enjoyed the heated indoor pool, which is especially great for cold weather. The pools are generally clean and cozy with the heated aspect being a significant highlight. However, some reviews mentioned that the indoor pools were not warm enough for winter and could benefit from staying open later. The indoor pool area also faced criticisms for being overcrowded at times and having maintenance issues, like burned-out bulbs making the area dark and less inviting. Despite some noting its precarious state, the indoor heated pool remains a popular feature among visitors.
Location Show Map
Location
Travelers appreciate the peaceful and tranquil environment of the hotel, making it an ideal place for rest and recreation. Many reviews emphasize the easy accessibility and friendly location with good connections to major roads, making travel convenient.
Despite the numerous compliments, some guests note logistical challenges, specifically the distance between key facilities such as pools, restaurants and bars. Noise from nearby roads and thin walls affecting room soundproofing are minor inconveniences mentioned by a few reviewers. Nonetheless, the positive aspects of the hotel's location far outweigh these issues, contributing to a generally favorable impression of Hotel Vilage Inn All Inclusive.
Breakfast
However, not all feedback is entirely positive. A few guests mentioned that the breakfast could have more fruit options and that certain items, such as the pastries, were served cold. Some also remarked on the repetitive nature of the breakfast menu across their stay. Despite these minor criticisms, the general consensus remains that the breakfast is very good with perfectly brewed coffee and appealing, well-prepared meals.
Overall, the breakfast at the hotel is widely praised for its quality and completeness, contributing positively to the overall dining experience at the resort.
Dinner
Special highlights include the New Year's Eve dinner and the Italian Night, both events receiving favorable mentions for their enjoyable themes and extensive offerings. The pizza options also stand out, noted for being well-served and available in addition to the regular dinner menu, contributing to the overall positive dining experiences.
While reviews predominantly celebrate the quality and variety of the food, a few guests expressed concerns over certain aspects, such as the lack of table availability during busy periods and occasional inconsistencies in meal quality. Despite these issues, the general consensus points towards a highly satisfying dining experience with many returning for the sumptuous and diverse meals.
Rooms
However, numerous issues were raised regarding room maintenance and amenities. Complaints included small, cramped bathrooms with no ventilation, musty smells, outdated furniture and mold issues. Guests pointed out the lack of essential items such as hair dryers, soap dishes and proper places to hang wet clothes. Some rooms suffered from insufficient lighting and needed renovations, while others had problems with the bedding quality and reported cold temperatures due to a lack of sunlight.
Additionally, there were mentions of minor repair needs in the rooms, such as stuck doors, broken faucets and cracked toilet seats. The air conditioning units were sometimes noisy and there was inconsistent room service regarding towel supply and cleanliness. Overall, while the rooms offer a certain level of comfort, several aspects of the accommodation require improvement and maintenance.
Beds
Cleanliness
However, there are also numerous reports of issues that need attention. Some guests noted that while the rooms and general areas were clean, there were problems with specific areas such as bathrooms, which sometimes had bad smells, mold or were found in a less-than-clean state upon arrival. The replacement of towels and bed linen was another common concern with several reviews mentioning that towels were not changed even when requested.
The cleanliness standards of shared spaces like the pool bar and restaurant also received mixed feedback. While some guests appreciated the clean tables and well-maintained dining areas, others pointed out occurrences of dirty tables and dishes, plus a need for more thorough sanitation.
In summary, while the hotel is often described as clean and organized by many guests, consistency in maintaining these standards appears to be an area for improvement, especially regarding the bathrooms and some common areas.
Staff
The staff's friendliness and helpfulness are evident across various departments, from the reception desk to the cleaning crew, to the entertainment and recreation teams. Specific mentions of individual employees and teams reflect a dedication to creating a positive guest experience. Noteworthy is the recreation team, which is remarked upon for their enthusiasm and ability to keep activities engaging and enjoyable, especially for children.
However, there are occasional mentions of long wait times at check-in and checkout, implying potential room for improvement in handling peak periods. Despite this minor setback, the general sentiment towards the staff is overwhelmingly favorable.
Guests also highlight the commendable efforts of the restaurant and bar staff for their service, politeness and adherence to safety protocols. The overall impression is of a hotel where staff are not only willing but proactive in ensuring a pleasant and comfortable stay for their guests, making it an attractive destination for families and individuals alike.
Wi-Fi
Pool
The hotel boasts a variety of poolside amenities, including a pool bar offering snacks, drinks and unlimited popsicles, that open conveniently at 10am. The cleanliness of the pools and the surrounding leisure areas is frequently commended, though there are occasional mentions of dirty pool bathrooms and issues with maintenance, such as tiles coming off and some broken elements. Despite this, many guests still find the pools impeccable and spacious.
There are minor drawbacks noted, particularly when the hotel is crowded, leading to some guests struggling for space and finding the pool area too busy or dark. Additionally, the heated pool area sometimes lacks proper supervision, which can be a safety concern. Overall, the pools at Hotel Vilage Inn are a major highlight for guests, offering enjoyable and relaxing experiences amidst a fun and vibrant atmosphere.
Parking
Family
Parents can appreciate the presence of a committed children's recreational team, which organizes engaging activities that keep the little ones entertained, allowing parents to unwind. From themed movie nights and didactic approaches designed to keep kids learning while having fun, to a mini water park with slides that kids simply adore, the offerings are impressive.
Guests frequently describe the hotel as cozy and simple, yet fulfilling for family needs. The environment is safe and there’s a dedicated effort towards creating a welcoming family atmosphere. Specific areas like the family pool, playgrounds and family rest areas receive positive mentions, although some feedback points out the need for maintenance in the children's playroom and the nature play area.
The recreation staff are noted for their excellent interaction with kids, contributing to a memorable stay. Families speak highly of the hotel's organization and spaces that promote family interaction and togetherness.
Nonetheless, while the overall feedback is glowing, a handful of reviews mention minor issues such as food shortages for kids and occasional disturbances from other guests. Despite these, the general consensus is that Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn is a top-notch destination for family vacations, providing a range of activities and comfortable amenities that cater especially well to families with children.
4 Star
The hotel's amenities received mixed feedback; some guests appreciated the tasty breakfast and the good attractions available on-site. However, there were mentions of the hotel being very simple and not matching the glamour suggested by its photos. Issues like under-staffing during peak seasons and signs of wear and tear further detracted from guests' experiences.
Despite these shortcomings, some visitors were satisfied with their stay relative to what they paid, even though they expected more from a four-star resort. Overall, Hotel Vilage Inn offers good value and has its moments of excellence, but it may not fully match its four-star aspirations.
All-Inclusive Packages
Guests enjoy the abundance of food options and the seamless service provided throughout their stay. The inclusion of access to Walter World Park adds extra value, making the resort a perfect choice for families and those seeking a complete vacation package.
The structure and logistics of the all-inclusive system work well, offering guests a hassle-free experience with no hidden limitations on food and drink availability. However, there were some minor drawbacks, such as occasional chaos at the poolside snack and drink service and specific issues like a malfunctioning chopeira.
Overall, the all-inclusive system at Hotel Vilage Inn delivers a delightful balance of variety, quality and convenience, ensuring a memorable and satisfying stay.
Business
Accessible
However, there are notable drawbacks mentioned. Guests have pointed out that the accessibility for the elderly or those with significant mobility disabilities is inadequate. The steep ramps and absence of elevators pose significant challenges, as do the numerous stairs scattered throughout the hotel, making navigation difficult. Some critical areas like the pool bar, game room and restaurant are situated far from each other and the access to higher floors relies solely on ramps, which are poorly designed. Despite the positive measures, the overall accessibility seems to need significant improvements to meet the needs of all guests effectively.
Pool Water Slide
Children's Pool
While the children’s pools are popular and well-loved, they can be crowded at times, suggesting a need for more attention from lifeguards. Despite this, the variety of entertainment options, including a kids club and several playgrounds, ensures that children have plenty to keep them entertained. Overall, it’s a great destination for families with children, providing a safe and enjoyable environment for all ages.
Outdoor Pool
Guests appreciate the beautiful and well-maintained outdoor pool areas, which provide a cozy and inviting atmosphere. The presence of bars near some of the pools adds an extra layer of convenience and enjoyment, though it should be noted that there are no lifeguards on duty.
Recreational activities around the pools are another highlight, contributing to the enjoyable environment. Some outdoor pools are specifically mentioned to have very hot water, catering to those who prefer warmer swimming conditions.
Despite the generally positive reviews, a few concerns were raised, such as the lack of heated water in some outdoor pools and the occasional presence of dirty glasses and guests eating inside the pool.
Overall, the pool complex at Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn is well-regarded for its variety, cleanliness and the added comfort of heated options, making it a satisfying feature for guests seeking aquatic recreation.
Indoor Pool
Yes, Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Pool Lap Lanes, Pool Water Slide, Outdoor Pool.
Yes, a spa is available at Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn.
No, Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn doesn't allow dogs.
Yes, parking facilities are available at Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn.
No, Hotel Vilage Inn All Inclusive Poços de Caldas By Nacional Inn doesn't have a gym.
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