Dog Friendly
This hotel is tagged as pet-friendly and offers a range of amenities including a terrace, garden, and concierge services. It also has an arcade/game room which could be useful if you are travelling with kids and dogs.
Do you accept dogs in all rooms?No, some rooms only: depending the breed
Is there an extra charge?Yes, R$ 10 per night
Should the dog owner notify you before checking in?Yes, During the booking process
What is the maximum number of dogs per room?Up to 2 dogs are allowed in each room.
Is there a maximum weight of dogs accepted?No
Do you provide any specials, treats and toys (check all that apply)?Blankets
Towels
Gift basket
Are there any leash-free play areas?Yes
Should the dog be kenneled at all times in the room?No
Should the dog be kenneled/kept in a pet carrier at all times in public areas?No
Should the dog remain leashed at all times in the room?No
Should the dog remain leashed at all times in public areas?No
Are the dogs allowed on the furniture?Yes
Are the dogs allowed on beds?Yes
What are the basic requirements to accept a dog?Must not be aggressive
Must be clean
Must not have fleas
Must have proof of current vaccinations
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not bathe in the bathtub
Must not be left unattended in the room
Is there a refundable deposit to guard against damages?No
Do you provide any of these?Emergency dog food
Dog Leashes
Food and water bowls
Except for dogs, do you also accept other pets?No
Do you have a written and comprehensive pet policy available on request?Yes
Additional informationAll dogs are very welcome at our hotel. For us is important that the dog has a good stay, calm and relaxed. A stressed dog, like a stressed person can make a nice day become a terrible day.
Family
What percentage of your guests are families?Between 50% and 90%
Family-Friendly room types:Family rooms. Number: 6
Connecting rooms (with intermediate door). Number: 4
Triple rooms. Number: 8
Quad rooms. Number: 4
One-bedroom apartments. Number: 15
Please suggest which room type a family with one child should choose and where the child will sleep:Deluxe apartment with extra bed
Suite with extra bed
Please suggest which room type a family with two children should choose and where the children will sleep:Deluxe apartment with 2 extra beds
Suite with 2 extra beds
Please suggest which room type a family with three children should choose and where the children will sleep:1 Deluxe apartment for parents + 1 deluxe apartment for the children - with connecting door
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost:Deluxe apartment or suite
baby cots are free avaiable
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost:Deluxe apartment with extra bed + baby cot
children until 3 years old are for free
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost:deluxe apartment or suite
we have a baby cot free avaiable
Baby cot details:Max age:03 Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Is there a playground?Other details: Garden for the kids with lot of place to run and play - free bigger playgroud about 200M from the hotel
Do you offer babysitting/child services?No
Additional amenities for children:Books for kids
Children television networks
A theme park in close proximity: Vila Encantada and Zoo Pomerode
Health & Safety
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?Yes, to all guests
Do you ensure contactless check-in/check-out?Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically?No
Can guests access their room entrance directly from outside the hotel without entering the lobby?Yes, certain room types. Some rooms can be reached without entering the lobby
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?Yes
Are luggage trolleys sanitized after each use?Yes
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?No
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
LimitationsAre elevator rides limited?No
Is furniture in public areas arranged to allow more space for distancing?Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?Yes
Does the hotel operate at a limited capacity?Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only?Yes
Do you allow people who don't stay or work at the hotel to enter its premises?Yes
Do you allow people who don't stay at the hotel to enter the rooms?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?Yes, New hours: Check-in: 10:00 - Check-out: 10:00
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?Yes
Do you provide disinfecting wipes in each room?No
Are there hand sanitizing stations throughout the hotel?Yes
Is there a sanitizing sprayer for shoes outside each room?Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes
Do you use physical distancing markers?Yes
Do you use delivery robots to get stuff to guests' rooms?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?Yes
Are rugs removed from guest rooms?Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes
Are air purification and sanitization devices installed?Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?No
Do you offer single-serve options instead of buffets for breakfast?Yes
Do you offer contactless delivery for in-room dining?Yes
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications?Accor's ALLSAFE plan
Best Western We Care Clean
Kempinski White Glove Service
Brazilian official Protocols of Cleanliness
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?Yes
Do your staff practice social distancing guidelines?Yes
Are there dedicated isolation zones on property?Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Is there a doctor available either on-site or on-call?Yes
Has the hotel closed during the pandemic?Yes
Reopening Date: 04/27/2020
