Ponce Plaza Hotel & Casino
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Summary of reviewsPonce Plaza Hotel & Casino stands out as a highly recommended destination in the heart of Ponce, thanks to its prime location near key attractions, nightlife spots and the central square. The hotel’s colonial architecture and recently remodeled rooms add to its charm, while the friendly and attentive staff enhance the overall guest experience. The cleanliness of the hotel is frequently praised with rooms described as clean, updated and well-maintained, contributing to a comfortable stay.
The breakfast offerings, particularly at the Melao restaurant, receive high acclaim for their quality and service, featuring delicious coffee and a variety of excellent options. Guests appreciate the cozy and modern room decor, the comfort of the beds and essential amenities like mini-fridges and microwaves. However, there are suggestions for more queen or king-sized beds and improved vegan breakfast choices to cater to a wider audience.
While the hotel is generally noted for its outstanding cleanliness and excellent staff service, some improvement areas include occasional issues with elevators and minor room concerns such as dampness or cigarette odors. The pool area, although clean and providing a peaceful atmosphere, also faces some criticism for its small size and occasional maintenance issues.
Parking at the hotel is another mixed point with many guests finding it convenient and secure, though some experience difficulties with navigation and accessibility from the parking area to their rooms. The casino on the premises is a significant highlight, offering a good variety of gaming machines and enhancing the entertainment experience.
Overall, Ponce Plaza Hotel & Casino excels in providing a comfortable and enjoyable stay, thanks to its central location, modern amenities and the welcoming attitude of its staff.
Categories
The breakfast offerings, particularly at the Melao restaurant, receive high acclaim for their quality and service, featuring delicious coffee and a variety of excellent options. Guests appreciate the cozy and modern room decor, the comfort of the beds and essential amenities like mini-fridges and microwaves. However, there are suggestions for more queen or king-sized beds and improved vegan breakfast choices to cater to a wider audience.
While the hotel is generally noted for its outstanding cleanliness and excellent staff service, some improvement areas include occasional issues with elevators and minor room concerns such as dampness or cigarette odors. The pool area, although clean and providing a peaceful atmosphere, also faces some criticism for its small size and occasional maintenance issues.
Parking at the hotel is another mixed point with many guests finding it convenient and secure, though some experience difficulties with navigation and accessibility from the parking area to their rooms. The casino on the premises is a significant highlight, offering a good variety of gaming machines and enhancing the entertainment experience.
Overall, Ponce Plaza Hotel & Casino excels in providing a comfortable and enjoyable stay, thanks to its central location, modern amenities and the welcoming attitude of its staff.
Casino Hotel
This hotel offers a casino with a selection of table games and slot machines, providing guests with convenient access to gaming entertainment. The hotel's central location and comfortable accommodations make it a convenient choice for casino enthusiasts.
Hotel with Parking
This hotel features on-site parking for guests, offering convenience and security. The parking facilities are spacious and well-maintained, making it easy for guests to come and go as they please.
EV charging stations
Hotel with EV Charging Stations
Situated in Ponce, this hotel offers EV charging stations, making it easier for guests with electric vehicles to explore the southern region of Puerto Rico.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Ponce Plaza Hotel & Casino boasts an excellent location in the heart of Ponce, making it a highly recommended choice for travelers looking to explore the city. The hotel is conveniently situated near the central square with many key attractions, nightlife spots and the main plaza just a short walk away. Guests consistently praise the perfect, central location, highlighting its convenience for both leisure and specific activities. The colonial architecture adds charm and the recently remodeled rooms enhance the overall experience. Coupled with friendly and attentive staff, cleanliness and welcoming public spaces, this hotel offers a harmonious blend of convenience and comfort in a vibrant town setting.
The breakfast offerings at 'Ponce Plaza Hotel & Casino' receive high praise from guests. Many describe the breakfast as excellent, fabulous and even exquisite. Several reviews specifically highlight the great experience at Melao with comments mentioning amazing and very good breakfasts, alongside commendable coffee. Guests appreciate the quality and service in the breakfast area, noting it as a standout feature. While breakfast being included is generally noted positively, there's a suggestion to improve vegan options to cater to a wider audience.
The Ponce Plaza Hotel & Casino offers a mixed experience with its rooms, generally leaning toward the positive. Many guests appreciated the large, modern and well-equipped rooms, often describing them as clean, comfortable and welcoming. Several reviews highlighted the comfort of the beds and the room's essential amenities, including mini-fridges and microwaves. The modern and updated décor of the rooms is frequently praised, contributing to a cozy and beautiful ambiance.
Despite the overall cleanliness and comfortable accommodations, some guests encountered issues with specific room assignments. A few rooms were described as small or having an unpleasant smell of dampness or cigarettes. Additionally, some guests noted the beds were either too small or not comfortable enough, suggesting the need for more queen or king-sized options.
The hotel's great location and the attentive staff, along with the on-site parking and good restaurant, are also frequently mentioned positively, enhancing the overall guest experience. While there are minor areas for improvement, the rooms at Ponce Plaza Hotel & Casino generally provide a clean, comfortable and modern stay for travelers.
The Ponce Plaza Hotel & Casino has received numerous positive comments regarding its cleanliness, making it an attractive choice for travelers. Guests frequently noted the cleanliness of their rooms, describing them as clean, updated and well-maintained. Many highlighted the hotel's overall cleanliness with mentions of immaculately clean surroundings and organized spaces. The cleaning service has been described as excellent with staff praised for maintaining a high standard of hygiene. Additionally, the hotel's renovation efforts have been recognized with everything appearing new and remodeled. Despite a few minor issues with elevator cleanliness and occasional noise, the overwhelming consensus points to the Ponce Plaza Hotel & Casino as a clean and comfortable stay, accentuated by its excellent location and attentive service.
At Ponce Plaza Hotel & Casino, the staff consistently receives high praise for their exceptional service. Guests frequently highlight the friendliness and willingness to help, describing the employees as very kind, helpful and attentive. The welcoming nature of the staff leaves a lasting impression with many noting the excellent service and professional demeanor. Clean, well-maintained facilities complement the positive interactions with staff, who are always ready to accommodate guests' needs. Overall, the staff's excellent treatment and cooperative spirit contribute significantly to a pleasant and enjoyable stay.
The pool at Ponce Plaza Hotel & Casino seems to provide a mixed experience for guests. On the positive side, many visitors appreciated the cleanliness of the pool area, noting that it was always well-maintained. The pool's proximity to the patio for diners added to its appeal, offering a pleasant atmosphere. Guests also found the swimming pool to be a nice and calm place with few people around, which allowed for a peaceful experience.
However, some reviewers highlighted the necessity for maintenance and noted that the pool appeared neglected at times. There were mentions of murky water, suggesting occasional cleanliness issues. Additionally, the pool's small size was a point of disappointment for some, making it feel more like an oversized water fountain than a proper swimming facility. The cold water and limited security measures were also concerns for a few guests. Overall, while the pool area has its merits in terms of atmosphere and general upkeep, there are areas where improvement is needed to meet guest expectations fully.
Ponce Plaza Hotel & Casino offers various parking options that have garnered mixed reviews from guests. Many appreciated the good, convenient and spacious parking facilities, which some described as private and helpful. The parking on-site is considered a notable advantage with reasonable rates around $10 to $11 per night, although a few guests expressed the wish for complimentary parking. Security features like covered and secure areas were noted positively, but there were also comments about difficulties navigating the parking lot and the inconvenience of the walk from the parking area to the rooms. Some guests mentioned specific issues such as the system to exit the parking being problematic and the need for dedicated spaces for hotel guests. Despite a few logistical challenges, the overall sentiment recognizes the benefits of having accessible parking at the hotel.
The casino at Ponce Plaza Hotel & Casino is a notable highlight for many guests. It's praised for its good variety of machines, offering an engaging range of gaming options. The convenience of having a casino on the premises is frequently mentioned, simplifying activities and maximizing guests' time. This venue, described by some as generous and providing a great time, adds significant value to the overall stay. Additionally, the combination of a restaurant with the casino ensures a well-rounded entertainment experience for visitors.
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Location
Breakfast
Rooms
Despite the overall cleanliness and comfortable accommodations, some guests encountered issues with specific room assignments. A few rooms were described as small or having an unpleasant smell of dampness or cigarettes. Additionally, some guests noted the beds were either too small or not comfortable enough, suggesting the need for more queen or king-sized options.
The hotel's great location and the attentive staff, along with the on-site parking and good restaurant, are also frequently mentioned positively, enhancing the overall guest experience. While there are minor areas for improvement, the rooms at Ponce Plaza Hotel & Casino generally provide a clean, comfortable and modern stay for travelers.
Cleanliness
Staff
Pool
However, some reviewers highlighted the necessity for maintenance and noted that the pool appeared neglected at times. There were mentions of murky water, suggesting occasional cleanliness issues. Additionally, the pool's small size was a point of disappointment for some, making it feel more like an oversized water fountain than a proper swimming facility. The cold water and limited security measures were also concerns for a few guests. Overall, while the pool area has its merits in terms of atmosphere and general upkeep, there are areas where improvement is needed to meet guest expectations fully.
Parking
Casino
Yes, Ponce Plaza Hotel & Casino has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Ponce Plaza Hotel & Casino.
Yes, Ponce Plaza Hotel & Casino welcomes dogs.
Yes, parking facilities are available at Ponce Plaza Hotel & Casino.
Yes, Ponce Plaza Hotel & Casino has a gym.
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