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Hotel Novo

Ponferrada , Carretera Nacional Vi, Km 386 Acceso A Ponferrada (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Novo receives positive feedback in several key areas, making it a compelling choice for travelers, particularly those visiting Ponferrada and its surroundings. The hotel's location offers convenience for guests utilizing the national road or embarking on the Camino de Santiago, complemented by easy and free parking options. Situated on the outskirts, the location provides quietness with minimal traffic disruption, ideal for those planning outdoor activities.

The rooms are consistently praised for their spaciousness, cleanliness, and comfort. Many guests appreciate the large room sizes, paired with well-appointed bathrooms and amenities like air conditioning and televisions. The overall atmosphere is inviting, supported by the hotel’s commitment to pristine maintenance and modern furnishings, although some furniture could use updating.

Cleanliness is a standout feature at Hotel Novo, with guests lauding the immaculate condition of the accommodations. The commitment to hygiene is evident in the fresh environment and excellent towel quality, reinforced by a proactive cleaning service team.

The staff, especially at the reception, enhance the guest experience through friendly and attentive service. Their professionalism ensures smooth check-ins and helpful assistance throughout the stay. Although isolated incidents of less cooperative behavior are noted, the staff is largely celebrated for their exceptional service and dedication.

The beds are another highlight at Hotel Novo, frequently described as comfortable and supportive, ensuring a restful sleep. Guests note the high quality of the mattresses and the availability of large beds in some rooms. Despite minor variability in mattress firmness, the overall sentiment towards the sleeping accommodations remains very positive.

Breakfast seems to present a mixed experience, with some guests appreciating the fresh products and good coffee while others suggest improvements in variety and quality. The ongoing restaurant renovations contribute to occasional inconsistency in service, and the cost of breakfast can sometimes be misaligned with its perceived value.

Overall, Hotel Novo excels in providing a comfortable, clean, and friendly environment, making it a reliable choice for travelers seeking spacious accommodations with easy access to the region.
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Categories

3-Star Hotel

This hotel is a practical choice for travelers. It offers essential amenities and a convenient location for accessing transportation routes.

Hotel near Golf Courses

Family Friendly Hotel

Room Types

Double Room This room features air conditioning and a flat-screen TV. The private bathroom comes with free toiletries, bath, and hairdryer.

Single Room This room features air conditioning and a flat-screen TV. The private bathroom comes with free toiletries, bath, and hairdryer.

Triple Room This triple room features air conditioning and a flat-screen TV. The private bathroom comes with free toiletries, bath, and hairdryer.

Quadruple Room This spacious quadruple room has air conditioning and a flat-screen TV. The private bathroom comes with free toiletries, bath, and hairdryer.

Twin Room The twin room provides air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 2 beds.

Economy Double Room Offering free toiletries, this double room includes a private bathroom with a bath, a bidet and a hairdryer. This double room is air-conditioned and features a flat-screen TV, a wardrobe, a tiled floor and heating. The unit offers 1 bed.

About Hotel Novo

License: H-LE-296

Guest Reviews

7.2

Good

Location

Hotel Novo boasts a convenient position for travelers, especially those planning to explore Ponferrada and its surroundings via the national road or Camino de Santiago. Its placement on the outskirts offers free parking, making it a practical choice for guests with cars. Although the hotel is set apart from Ponferrada's city center, the location provides good connections and easy access to the city within a short drive. While some guests note the proximity to the freeway results in audible traffic, it generally does not cause disruption. The hotel caters well to guests involved in outdoor activities, like MTB testing, by accommodating bikes in rooms. Overall, Hotel Novo's location balances accessibility with a quieter, more secluded setting.

Breakfast

At Hotel Novo, breakfast seems to be a mixed experience for guests. While some have appreciated the availability of fresh products, good coffee, and pastries, others have noted that the breakfast offerings could be more extensive, with more savory options such as cold cuts or varied fruits. The buffet is often described as containing primarily industrial pastries, which may not satisfy those looking for something more substantial.

Additionally, the breakfast service can be inconsistent due to ongoing renovations at the restaurant, and you might find that breakfast is only served if reserved beforehand. This can be inconvenient for travelers expecting a readily available dining option. Another point to consider is that breakfast, which sometimes is included even when not stated in the booking, often incurs an additional cost, and guests have mentioned that its value for the price may not always align with expectations.

Overall, while some guests find the breakfast satisfactory in line with the hotel's category, others believe there is room for improvement, especially in terms of variety and quality. It's advisable to check ahead regarding the availability and specifics of the breakfast service to avoid surprises.

Rooms

Hotel Novo appears to offer a consistent experience for guests who value spacious and clean accommodations. Many reviews highlight the large size of the rooms, often paired with spacious bathrooms, creating an inviting atmosphere for relaxation. Guests frequently commend the comfort of the beds and appreciate amenities such as air conditioning and televisions, which contribute to a pleasant stay. The cleanliness of the rooms is regularly noted, suggesting that the hotel prioritizes maintenance and service. While some reviews mention outdated furniture and the need for improved entry and exit systems, the overarching sentiment is positive, with guests appreciating the bright, renovated interiors and enjoying picturesque views, particularly those towards Ponferrada. Overall, Hotel Novo seems to be a reliable choice for anyone seeking roomy and comfortable lodging.

Beds

At Hotel Novo, guests frequently highlight the comfort of the beds, describing them as very comfortable and well-maintained. The mattresses are particularly praised for their quality, with mentions of new and supportive designs contributing to restful sleep. In addition to comfort, the provision of large beds is noted in some of the rooms, adding to the overall positive experience regarding sleep accommodations at the hotel. Despite the overwhelmingly positive feedback, there is a mention of a hard mattress, indicating that experiences can vary. Overall, the hotel consistently impresses visitors with its commitment to ensuring a good night's sleep.

Cleanliness

Hotel Novo consistently impresses with its high standards of cleanliness, earning numerous accolades from guests for its immaculate upkeep. The rooms boast a pristine condition, with special mentions of clean and spacious accommodations that include well-maintained air conditioning systems. Towels are described as immaculate, contributing to the overall tidy environment of the hotel. Guests appreciate the fresh and fragrant atmosphere, enhanced by the hotel's new furniture, further reinforcing the organized and cozy feel. The cleaning service is frequently highlighted for its excellence, matching the hotel's commitment to cleanliness with a friendly and attentive staff that enhances the guest experience. Even minor negatives such as occasional musty smells are overshadowed by the overall stellar cleanliness and inviting ambiance that make Hotel Novo a top choice for those prioritizing hygiene and comfort during their stay.

Staff

Hotel Novo seems to have impressed guests with its exceptional staff, particularly at the reception. Guests frequently noted the friendly and kind demeanor of the team, emphasizing their attentiveness and willingness to assist. The reception staff stood out for their politeness and charming interactions, making check-ins smooth even when issues arose. While there was a minor mention of uncooperative staff behavior, the overwhelming sentiment highlighted the staff's dedication to providing excellent service, ensuring that guests feel well taken care of during their stay.

No, Hotel Novo doesn't have any pool.

No, a spa isn't available at Hotel Novo.

No, Hotel Novo doesn't allow dogs.

No, parking facilities aren't available at Hotel Novo.

No, Hotel Novo doesn't have a gym.

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