Heritage Park Pontypridd, Trademark Collection by Wyndham
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Summary of reviewsHeritage Park Pontypridd, Trademark Collection by Wyndham, enjoys a highly praised and convenient location, ideal for family visits, sightseeing and exploring local attractions like the Brecon Beacons, Waterfall Country and Cardiff. The serene surroundings and scenic views of the Rhondda valleys add to its appeal. Despite some noise from the nearby main road, guests appreciate the balance of tranquility and connectivity.
Breakfast receives commendation for quality, variety and reasonable pricing with a good selection of cooked Welsh and Continental options. Guests enjoy the fresh ingredients and friendly service. Dinner at the in-house restaurant also impresses with superb, well-prepared meals, delightful ambiance and attentive staff, despite occasional issues with overcooked food and limited menu options.
Rooms are generally spacious, clean and comfortable, highlighted for their large size and useful amenities. The stylish bathrooms and comfortable beds further enhance the stay. However, some rooms need updates and cleanliness can be inconsistent with reports of mold, outdated decor and maintenance issues.
The hotel's friendly and helpful staff stand out, contributing significantly to a warm and accommodating atmosphere. The staff’s attentiveness is frequently praised, though some experiences during peak times highlighted a need for improved training.
Free WiFi is available but often criticized for being unstable or weak, particularly in the rooms. The gym provides essential fitness facilities but could benefit from better organization and updated equipment.
Family accommodations are well-received with spacious and clean rooms suitable for gatherings. Beds receive mixed reviews; many find them very comfortable, while others note issues like lumpiness and outdated mattresses.
Overall, Heritage Park Pontypridd offers satisfactory accommodations, good value for money and a friendly environment despite some areas needing improvement.
Categories
Breakfast receives commendation for quality, variety and reasonable pricing with a good selection of cooked Welsh and Continental options. Guests enjoy the fresh ingredients and friendly service. Dinner at the in-house restaurant also impresses with superb, well-prepared meals, delightful ambiance and attentive staff, despite occasional issues with overcooked food and limited menu options.
Rooms are generally spacious, clean and comfortable, highlighted for their large size and useful amenities. The stylish bathrooms and comfortable beds further enhance the stay. However, some rooms need updates and cleanliness can be inconsistent with reports of mold, outdated decor and maintenance issues.
The hotel's friendly and helpful staff stand out, contributing significantly to a warm and accommodating atmosphere. The staff’s attentiveness is frequently praised, though some experiences during peak times highlighted a need for improved training.
Free WiFi is available but often criticized for being unstable or weak, particularly in the rooms. The gym provides essential fitness facilities but could benefit from better organization and updated equipment.
Family accommodations are well-received with spacious and clean rooms suitable for gatherings. Beds receive mixed reviews; many find them very comfortable, while others note issues like lumpiness and outdated mattresses.
Overall, Heritage Park Pontypridd offers satisfactory accommodations, good value for money and a friendly environment despite some areas needing improvement.
3-Star Hotel
Located in Trehafod, this hotel offers a unique experience with its historical setting. It provides comfortable accommodations and reliable service, making it a good choice for those interested in the local heritage.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
Heritage Park Pontypridd, Trademark Collection by Wyndham, receives high praise for its convenient and accessible location. Guests consistently find it easy to reach with ample parking available. The hotel is ideally situated for various purposes, including visiting family, sightseeing and exploring key attractions such as the Brecon Beacons, Waterfall Country and Cardiff.
The serene and lovely surroundings, particularly the scenic views of the Rhondda valleys, enhance the appeal of the hotel's location. Being close to the Heritage Park and the Mining Heritage Centre adds cultural significance to the stay. Easy access to main roads and proximity to the train station make commuting straightforward.
Despite being near a main road, which some guests find noisy, the hotel maintains a quiet and peaceful atmosphere. Its central placement in the valleys of South Wales offers convenience for those visiting local towns and cities. Guests appreciate the balance of a quiet retreat that is still central and well-connected to nearby landmarks. Overall, the location of Heritage Park Pontypridd proves to be a key highlight for those who stay there.
Heritage Park Pontypridd offers a well-received breakfast experience with many guests highlighting its excellent quality, good variety and reasonable pricing. A cooked Welsh breakfast and Continental options are frequently mentioned, providing a broad selection to suit different tastes. The breakfast is described as plentiful, well-cooked and hot with proper coffee and good vegan and vegetarian choices.
The staff's friendliness and attentiveness contribute positively to the dining experience with some guests noting that meals were delivered promptly and with a smile. Fresh ingredients and thoughtful presentation are often praised, making for a delightful start to the day.
However, a few guests commented on areas needing improvement, such as a lack of variety, cold buffet plates and issues with the standard of certain items like smoked salmon and pastries. Despite these occasional shortcomings, the overall sentiment toward breakfast at Heritage Park Pontypridd is very favorable with guests enjoying the hearty meals and attentive service.
Heritage Park Pontypridd, Trademark Collection by Wyndham, offers a varied dining experience at its in-house restaurant. Many guests enjoyed their meals, commenting on dishes that delighted their taste buds, such as belly pork that melted in the mouth and a special chicken curry and pint deal of excellent value. The restaurant ambiance is often noted as clean and stylish with the bar area adding a pleasant touch. Multiple reviews highlight the food as superb, fantastic and well-prepared with breakfast and dinner receiving special praise for both quality and presentation.
However, despite the abundance of positive feedback, there were mentions of occasional lapses. Some guests experienced issues like overcooked food, limited menu options and instances of unavailable items like steak or hot meals on Sunday nights. A few reviewers pointed out that some dishes arrived missing advertised components and there were criticisms about the clarity regarding dietary options.
Overall, many diners found their meals to be excellent, superb and incredible, suggesting that the positive experiences significantly outnumbered the negative ones. The restaurant's inviting environment and well-prepared dishes make it a notable dining destination in Pontypridd, despite the few hiccups that some guests reported.
Heritage Park Pontypridd offers rooms that are generally appreciated for their spaciousness, cleanliness and comfort. Many guests highlight the large size of the rooms, the comfortable beds and good-quality bedding. There are several comments on the rooms being well-decorated and equipped with useful amenities such as air conditioning and directional heating.
Families and those staying in executive suites found the rooms particularly spacious and well-suited for their needs. The stylish bathrooms, some featuring baths big enough for two, receive positive mentions as well.
Nevertheless, not all aspects are without criticism. A recurring theme among reviews is that the decor in many rooms appears tired and outdated with various instances of needed refurbishments particularly in the bathrooms. Several guests mentioned issues such as dirty rooms, mold, cracked tiles and malfunctioning fixtures, which indicate a lack of maintenance in certain areas.
Although some rooms felt cold or noisy to some guests, others found their rooms warm, cosy and adequately equipped. Issues like thin walls and road noise affected the experience for a few, while others noted a musty smell or cleanliness issues in some rooms and corridors.
Overall, the hotel receives mixed feedback with many guests enjoying their stay due to the room's size, comfort and cleanliness, but expressing concerns over the need for updates and better maintenance in certain areas.
The guest reviews of 'Heritage Park Pontypridd, Trademark Collection by Wyndham' reveal a varied experience when it comes to the hotel's beds. On the positive side, many guests found the beds to be very comfortable with some even describing them as super comfy or supportive. The rooms often housed large beds with good quality bedding, receiving commendations for the clean linens and comfy seating areas. Especially noted was the king-size bed which several guests adored for its comfort.
However, there were also numerous critiques. Some guests encountered issues with beds being lumpy, very hard or even broken, which detracted from their overall stay. The mattresses, in particular, seemed to be a pain point with reports of dips, collapse on one side and springs poking through. There were also remarks about tired decor and beds that were past their prime, contributing to discomfort during sleep. Additionally, numerous guests pointed out a lack of mattress and pillow protectors and some mentioned stained pillows and hard, flat or old pillows.
In essence, while many guests appreciated the comfort of the beds and the bedding quality, there is a clear need for an upgrade and consistent maintenance to enhance the sleeping experience for all visitors.
Heritage Park Pontypridd, Trademark Collection by Wyndham, presents a mixed picture when it comes to cleanliness. On the positive side, many guests have noted that the rooms are clean, spacious and well-decorated. Several reviews highlighted the spotlessly clean rooms and stylish, clean bathrooms. Guests appreciated the very clean and tidy environment and some noted that the hotel facilities, including cutlery and linens, were properly maintained.
However, certain areas seem to need more attention. A recurring issue in the reviews was the presence of mould and dirt in the bathrooms with many pointing out signs of neglect such as mould on ceilings and around baths, dirty floors and stained carpets. The hallways and common areas also faced criticism for being smelly and worn out with specific mentions of musty smells and dirty laundry odors.
While some rooms were praised for being fresh and comfortable, others were noted to be dusty with unclean windows and surfaces. The staff received positive feedback for their friendliness and efforts in maintaining general cleanliness, but consistency seems to be a challenge, as certain areas were highlighted for needing more thorough cleaning.
Overall, while the hotel has strong potential with its clean, spacious rooms, there is significant room for improvement in maintaining consistent cleanliness standards, especially in the bathrooms and common areas.
The Heritage Park Pontypridd, Trademark Collection by Wyndham, has been consistently praised for its friendly and helpful staff. Reviewers frequently commend the team for their welcoming demeanor and exceptional customer service. Many guests specifically noted the staff's attentiveness and their willingness to go above and beyond to ensure a pleasant stay. The reception team often receives high marks for their efficiency and helpfulness during check-in and check-out.
In the restaurant and bar, service with a smile seems to be the norm and the young waitstaff have been highlighted positively. Special mentions were given to individual staff members such as Sara, Kerry, Chloe and Jonathan for their outstanding service with one review mentioning Sara's excellence outright.
Despite the overwhelmingly positive feedback, there were occasional criticisms. Some guests reported encountering less welcoming staff, particularly at reception, where some mentioned a need for improved training and more consistent friendliness. Instances of poor interactions were noted, especially during busy times or specific meal services like breakfast, where off-duty staff or understaffing occasionally affected the experience.
Overall, the general consensus suggests that the hotel's staff significantly contribute to a warm and accommodating atmosphere with many visitors leaving with a positive impression due to the friendly and professional service they received.
Heritage Park Pontypridd, Trademark Collection by Wyndham, has received mixed reviews regarding its WiFi services. While there is free WiFi available, the general consensus indicates significant issues with connectivity, especially in the rooms. Many guests reported that the WiFi was unstable, weak or completely unavailable in their rooms, making it difficult for them to stay connected. The WiFi in common areas, such as the lounge, seemed to fare better, providing a more stable connection. However, for those needing reliable internet access throughout their stay, particularly in their rooms, the hotel's current WiFi setup appears to fall short.
The gym at Heritage Park Pontypridd, Trademark Collection by Wyndham, offers guests the convenience of an on-site fitness suite that is included with their stay. Guests who utilized the gym appreciated that it had everything needed for a solid workout and found it to be a pleasant surprise. It features a range of equipment, though some mentioned that the facility is a small, single room which could use additional equipment such as more benches.
While many found the gym to be good and well-equipped, there were remarks about its condition being somewhat dated and occasionally messy with items scattered on the floor. Some equipment issues were noted, such as a broken treadmill. Furthermore, the gym's ambiance was characterized by one as being like an old store room for fitness stuff, indicating that it could benefit from better organization and updates.
Overall, the gym provides the essential facilities for a workout but could benefit from additional improvements and maintenance to enhance the guest experience.
Heritage Park Pontypridd, Trademark Collection by Wyndham, is an ideal destination for families. The family rooms are spacious, clean and provide a comfortable stay for all members. Many guests found the rooms to be suitable and convenient for family gatherings or visits, making it an excellent place for those traveling with loved ones. The hotel's location is praised for being perfect for visiting family, dealing with family matters or even attending family events such as weddings. Overall, the hotel is seen as a nice place for families, offering reasonable accommodations where everyone feels comfortable.
Heritage Park Pontypridd offers a generally decent experience amidst some mixed reviews. The hotel presents itself as great value for money with very friendly staff and a convenient location, although some visitors noted initial difficulty finding it. Guests frequently described the hotel as clean with a general cleanliness and service level typical of a three-star establishment.
The overall ambiance of Heritage Park Pontypridd is highlighted as nice with mentions of a great building and site. Positive affirmations such as "highly recommend" and "hotel is great" appear frequently, indicating that many guests enjoyed their stay. The venue is also considered very good for events such as weddings.
However, there are areas requiring attention. Facilities and decor were described as tired with occasional issues such as a slight damp smell and water drainage problems. Some feedback pointed to the hotel attempting to present itself as more luxurious than it is, leading to some disappointment.
Moreover, some guests found the prices for food and drinks to be excessively high and there were complaints about additional charges, such as for coffee. Overall, despite these drawbacks, the hotel was appreciated for being good value and maintaining a friendly environment.
The Heritage Park Pontypridd, Trademark Collection by Wyndham, offers a generally accessible environment for guests with disabilities, though there are areas that could benefit from improvement. Positive remarks highlight the hotel's easy-to-find location and the presence of an accessibility room equipped with a suitable shower, facilitating easier access for guests with specific needs. However, the absence of a lift and the layout of rooms being far apart present challenges for those with mobility issues. Additionally, the limited availability of disabled parking spaces and issues with non-compliant parking have been noted as areas requiring attention.
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Location
The serene and lovely surroundings, particularly the scenic views of the Rhondda valleys, enhance the appeal of the hotel's location. Being close to the Heritage Park and the Mining Heritage Centre adds cultural significance to the stay. Easy access to main roads and proximity to the train station make commuting straightforward.
Despite being near a main road, which some guests find noisy, the hotel maintains a quiet and peaceful atmosphere. Its central placement in the valleys of South Wales offers convenience for those visiting local towns and cities. Guests appreciate the balance of a quiet retreat that is still central and well-connected to nearby landmarks. Overall, the location of Heritage Park Pontypridd proves to be a key highlight for those who stay there.
Breakfast
The staff's friendliness and attentiveness contribute positively to the dining experience with some guests noting that meals were delivered promptly and with a smile. Fresh ingredients and thoughtful presentation are often praised, making for a delightful start to the day.
However, a few guests commented on areas needing improvement, such as a lack of variety, cold buffet plates and issues with the standard of certain items like smoked salmon and pastries. Despite these occasional shortcomings, the overall sentiment toward breakfast at Heritage Park Pontypridd is very favorable with guests enjoying the hearty meals and attentive service.
Dinner
However, despite the abundance of positive feedback, there were mentions of occasional lapses. Some guests experienced issues like overcooked food, limited menu options and instances of unavailable items like steak or hot meals on Sunday nights. A few reviewers pointed out that some dishes arrived missing advertised components and there were criticisms about the clarity regarding dietary options.
Overall, many diners found their meals to be excellent, superb and incredible, suggesting that the positive experiences significantly outnumbered the negative ones. The restaurant's inviting environment and well-prepared dishes make it a notable dining destination in Pontypridd, despite the few hiccups that some guests reported.
Rooms
Families and those staying in executive suites found the rooms particularly spacious and well-suited for their needs. The stylish bathrooms, some featuring baths big enough for two, receive positive mentions as well.
Nevertheless, not all aspects are without criticism. A recurring theme among reviews is that the decor in many rooms appears tired and outdated with various instances of needed refurbishments particularly in the bathrooms. Several guests mentioned issues such as dirty rooms, mold, cracked tiles and malfunctioning fixtures, which indicate a lack of maintenance in certain areas.
Although some rooms felt cold or noisy to some guests, others found their rooms warm, cosy and adequately equipped. Issues like thin walls and road noise affected the experience for a few, while others noted a musty smell or cleanliness issues in some rooms and corridors.
Overall, the hotel receives mixed feedback with many guests enjoying their stay due to the room's size, comfort and cleanliness, but expressing concerns over the need for updates and better maintenance in certain areas.
Beds
However, there were also numerous critiques. Some guests encountered issues with beds being lumpy, very hard or even broken, which detracted from their overall stay. The mattresses, in particular, seemed to be a pain point with reports of dips, collapse on one side and springs poking through. There were also remarks about tired decor and beds that were past their prime, contributing to discomfort during sleep. Additionally, numerous guests pointed out a lack of mattress and pillow protectors and some mentioned stained pillows and hard, flat or old pillows.
In essence, while many guests appreciated the comfort of the beds and the bedding quality, there is a clear need for an upgrade and consistent maintenance to enhance the sleeping experience for all visitors.
Cleanliness
However, certain areas seem to need more attention. A recurring issue in the reviews was the presence of mould and dirt in the bathrooms with many pointing out signs of neglect such as mould on ceilings and around baths, dirty floors and stained carpets. The hallways and common areas also faced criticism for being smelly and worn out with specific mentions of musty smells and dirty laundry odors.
While some rooms were praised for being fresh and comfortable, others were noted to be dusty with unclean windows and surfaces. The staff received positive feedback for their friendliness and efforts in maintaining general cleanliness, but consistency seems to be a challenge, as certain areas were highlighted for needing more thorough cleaning.
Overall, while the hotel has strong potential with its clean, spacious rooms, there is significant room for improvement in maintaining consistent cleanliness standards, especially in the bathrooms and common areas.
Staff
In the restaurant and bar, service with a smile seems to be the norm and the young waitstaff have been highlighted positively. Special mentions were given to individual staff members such as Sara, Kerry, Chloe and Jonathan for their outstanding service with one review mentioning Sara's excellence outright.
Despite the overwhelmingly positive feedback, there were occasional criticisms. Some guests reported encountering less welcoming staff, particularly at reception, where some mentioned a need for improved training and more consistent friendliness. Instances of poor interactions were noted, especially during busy times or specific meal services like breakfast, where off-duty staff or understaffing occasionally affected the experience.
Overall, the general consensus suggests that the hotel's staff significantly contribute to a warm and accommodating atmosphere with many visitors leaving with a positive impression due to the friendly and professional service they received.
Wi-Fi
Gym
While many found the gym to be good and well-equipped, there were remarks about its condition being somewhat dated and occasionally messy with items scattered on the floor. Some equipment issues were noted, such as a broken treadmill. Furthermore, the gym's ambiance was characterized by one as being like an old store room for fitness stuff, indicating that it could benefit from better organization and updates.
Overall, the gym provides the essential facilities for a workout but could benefit from additional improvements and maintenance to enhance the guest experience.
Family
3 Star
The overall ambiance of Heritage Park Pontypridd is highlighted as nice with mentions of a great building and site. Positive affirmations such as "highly recommend" and "hotel is great" appear frequently, indicating that many guests enjoyed their stay. The venue is also considered very good for events such as weddings.
However, there are areas requiring attention. Facilities and decor were described as tired with occasional issues such as a slight damp smell and water drainage problems. Some feedback pointed to the hotel attempting to present itself as more luxurious than it is, leading to some disappointment.
Moreover, some guests found the prices for food and drinks to be excessively high and there were complaints about additional charges, such as for coffee. Overall, despite these drawbacks, the hotel was appreciated for being good value and maintaining a friendly environment.
Accessible
No, Heritage Park Pontypridd, Trademark Collection by Wyndham doesn't have any pool.
No, a spa isn't available at Heritage Park Pontypridd, Trademark Collection by Wyndham.
No, Heritage Park Pontypridd, Trademark Collection by Wyndham doesn't allow dogs.
No, parking facilities aren't available at Heritage Park Pontypridd, Trademark Collection by Wyndham.
Yes, Heritage Park Pontypridd, Trademark Collection by Wyndham has a gym.
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