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Summary of reviewsSevilla Palace, located on the bustling Paseo de la Reforma in Mexico City, is consistently praised for its prime location which offers easy access to key landmarks, museums and the historic center. The hotel's rooftop views add an extra charm and its proximity to various dining and transportation options is highly appreciated by both tourists and business travelers.
The breakfast experience at Sevilla Palace is widely celebrated for its quality and variety with guests frequently mentioning the abundance of delicious offerings and excellent service. Although some find the buffet's cost to be high and a few note a lack of variety on certain days, the overall consensus is very positive.
Dinner at the hotel's restaurant also receives commendation for its high-quality food and pleasant atmosphere. Guests particularly enjoy the delicious meals and friendly service, although there are occasional complaints about pricing and service inconsistencies.
The rooms at Sevilla Palace are well-regarded for their comfort and spaciousness. They are noted for being clean and providing ample storage with particularly comfortable beds. While some guests feel the rooms are dated and in need of renovation, the central location and reasonable price make them a viable choice for many.
Cleanliness is a standout feature with guests consistently praising the spotless rooms and well-maintained facilities. The attentive housekeeping staff contribute significantly to this positive perception, ensuring a high standard of cleanliness throughout the hotel.
The staff at Sevilla Palace are frequently commended for their warmth and professionalism. Excellent customer service is highlighted across various departments, although reception occasionally receives mixed feedback regarding friendliness and proactivity. Overall, the staff's efforts enhance the guests' experience, making them feel welcome and supported.
Wi-Fi service at the hotel receives mixed reviews. Many guests find it reliable and fast, while others report issues with connectivity and signal stability, particularly on certain floors.
The fitness center, located on the rooftop alongside a pleasant pool, provides a decent workout experience despite being small and somewhat dated. Guests appreciate the rooftop pool for its beautiful city views and warm temperature, although some note that better maintenance and regular cleaning are needed.
Parking facilities are generally well-received with free valet parking being a notable convenience. Despite some challenges with accessibility during events, the parking is considered a valuable addition to the hotel's services.
The hotel is also recognized as family-friendly with spacious rooms and a welcoming environment for those traveling with children. The pool is especially popular among young guests and the overall secure and friendly atmosphere is appreciated by families.
In summary, Sevilla Palace offers a well-rounded and positive experience with highlights including its central location, excellent breakfast and dinner, spacious and clean rooms and attentive staff. While there are areas for improvement such as room updates and Wi-Fi connectivity, the hotel's strengths make it a commendable choice for visitors to Mexico City.
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