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Summary of reviewsHotel Madrigal receives overwhelmingly positive reviews with guests frequently praising its excellent location, which is strategically situated near the UTM and close to various shops and dining options. This central yet peaceful setting contributes to a practical and comfortable stay, aided by a 24-hour reception and a friendly, professional staff.
The breakfast offerings at the hotel are highly commended with a delicious and varied menu that includes local delicacies, providing a satisfying start to the day. Guests appreciate the attentive breakfast service and flexibility for early departures, despite minor issues with the breakfast room's cleanliness.
Rooms at Hotel Madrigal are consistently noted for their comfort and cleanliness with cozy, well-organized spaces that include essential amenities such as air conditioning and entertainment options. Spotless bathrooms and the availability of hot water further enhance guest satisfaction. While some reviews mention small room size and occasional issues like ants, the overall experience remains positive.
Cleanliness throughout the hotel is a standout feature with guests applauding the well-maintained facilities and inviting atmosphere. However, there are suggestions for updating outdated furniture and addressing mold on walls to further improve guest comfort.
The hotel staff earn high praise for their friendliness, professionalism and attentiveness, providing excellent hospitality and accommodating various guest requests. This is complemented by the hotel's pet-friendly policy and favorable quality-price ratio, making it a highly recommended choice.
Free Wi-Fi at the hotel is generally reliable, although some guests note the need for improved connectivity in certain rooms. Parking, however, is mentioned as an area for improvement with the external lot being somewhat inconvenient for guests.
Hotel Madrigal is particularly family-friendly, offering a welcoming atmosphere and policies that cater to guests with young children. The overall positive experience leads many families to plan return visits, assured by the excellent service and attention provided.
In summary, Hotel Madrigal offers a comfortable, clean and conveniently located stay with exceptional staff service and a satisfying breakfast, making it a popular choice among guests despite minor areas for improvement. Show more
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Categories
Dog Friendly Hotel
This hotel is listed as pet-friendly.
Hotel with Parking
The hotel features both valet parking and a spacious, well-maintained car park, with both services being free of charge for guests. Private parking is available on site.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Room Types
Standard Cabin on BoatProviding free toiletries, this twin/double room includes a private bathroom with a shower. The twin/double room features tiled floors, a seating area with a flat-screen TV with streaming services, air conditioning, a private entrance, as well as a wardrobe. The unit offers 1 bed.
Twin RoomProviding free toiletries, this twin room includes a private bathroom with a shower. The twin room features tiled floors, a seating area with a flat-screen TV with streaming services, air conditioning, a private entrance, as well as a wardrobe. The unit offers 2 beds.
Classic Triple RoomProviding free toiletries, this triple room includes a private bathroom with a shower. The triple room features tiled floors, a seating area with a flat-screen TV with streaming services, air conditioning, a private entrance, as well as a wardrobe. The unit offers 2 beds.
Comfort Triple RoomProviding free toiletries, this triple room includes a private bathroom with a shower. The triple room features tiled floors, a seating area with a flat-screen TV with streaming services, air conditioning, a private entrance, as well as a wardrobe. The unit offers 3 beds.
King Suite with Spa BathThe spa bath is a top feature of this suite. Boasting a private entrance, this air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower. The suite has tiled floors, a seating area with a flat-screen TV with streaming services, soundproof walls, a wardrobe, as well as a sofa. The unit has 2 beds.
Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a shower. The quadruple room features tiled floors, a seating area with a flat-screen TV with streaming services, air conditioning, a private entrance, as well as a wardrobe. The unit offers 4 beds.
Deluxe Queen RoomFeaturing free toiletries, this double room includes a private bathroom with a shower. The double room has tiled floors, a seating area with a flat-screen TV with streaming services, air conditioning, a private entrance, as well as a wardrobe. The unit has 1 bed.
Queen Suite with Spa BathBoasting a private entrance, this air-conditioned suite comes with 1 bedroom and 1 bathroom with a bath. This suite has a wardrobe, a tiled floor and a flat-screen TV with streaming services. The unit has 1 bed.
Superior Cabin on BoatThe unit has 1 bed.
Guest Reviews
Location
Hotel Madrigal boasts an excellent location, frequently praised by guests for its strategic position in the city. It's conveniently near the UTM, making it ideal for travelers visiting the university for exams. The area is close to several shops, offering a variety of snacks and drinks for added convenience. Many found the location clean and easy to access with a central yet quiet setting that allows for a peaceful stay without the intrusion of external noise. The hotel is close to good dining options and other essential establishments, ensuring guests have everything they need within reach. Additionally, the 24-hour reception, well-maintained cleanliness and friendly staff contribute positively to the overall experience, enhancing the practicality and comfort of the stay.
Breakfast
Hotel Madrigal receives high praise for its breakfast offerings with guests frequently highlighting the delicious and varied menu that balances fruits and carbohydrates. Many reviews commend the quality and quantity of the breakfast, noting its sufficiency and the inclusion of local delicacies, which enrich the experience. The friendly and attentive staff contribute to a pleasant dining atmosphere and the flexible service, such as accommodating early morning departures, is particularly appreciated.
The breakfast room itself garners mixed reactions; while some find it pleasant, others cite cleanliness issues, specifically mentioning ants. Despite this minor drawback, the majority of reviews reflect positive feedback regarding the dining experience. Guests appreciate that breakfast is included in the stay and find it to be a good value for the price.
Overall, guests of Hotel Madrigal can look forward to starting their day with a tasty and satisfying breakfast, served by a dedicated and hospitable team.
Rooms
Nestled in an excellent location, Hotel Madrigal offers rooms that consistently receive high praise for their comfort and cleanliness. Guests frequently describe the rooms as cozy, well-organized and very comfortable, making for a pleasant stay. Cleanliness is a standout feature with many reviewers noting that the rooms and bathrooms are spotless and well-maintained.
The bathrooms are particularly appreciated for their size and availability of hot water. Additionally, the rooms come equipped with essential amenities such as air conditioning and entertainment options, ensuring a comfortable environment. While the lighting in some rooms could use improvement and a few guests found the rooms small, overall, the positive aspects of cleanliness, comfort and good service prevail.
Despite some minor issues, such as occasional ants and the occasional small room without a window, the majority of guests have a positive experience, highlighting the cozy atmosphere and convenient location.
Hotel Madrigal's strong points lie in its well-kept, comfortable rooms that serve as a relaxing retreat after a day of exploration.
Cleanliness
Hotel Madrigal has garnered praise for its cleanliness and the professional demeanor of its staff. Guests have frequently mentioned the comfort, charm and thorough cleanliness of the rooms and bathrooms, creating an inviting atmosphere. The facilities are well-maintained and the overall fresh and clean environment contributes to a positive stay. Staff members are consistently described as friendly and professional, enhancing the overall experience.
However, there are some areas for improvement. Some guests noted that while the hotel is generally clean, certain aspects, such as outdated furniture and the presence of mold on walls, need attention. The rooms and bathrooms could benefit from urgent remodeling to enhance guest comfort. Issues such as thin walls leading to noise disturbances and water drainage problems were also reported. In the breakfast area, ants and the arrangement of coffee and sugar require better management to maintain hygiene standards.
Despite these minor concerns, most guests leave with a favorable impression of Hotel Madrigal, thanks to its cleanliness and the attentive service provided by the staff.
Staff
The staff at Hotel Madrigal consistently receive high praise for their professionalism, friendliness and attentiveness. Guests frequently commend the hotel for its educated and helpful personnel, as well as the excellent, first-rate attention provided. The staff's willingness to accommodate requests and their exceptional hospitality contribute to a very good experience for visitors. Cleanliness and comfort are prioritized with clean and comfortable rooms highlighted alongside excellent customer service.
The atmosphere is cozy and organized with a full and sufficient breakfast that offers good quality for the price. Though some suggest minor improvements in the breakfast arrangement, the overall quality still impresses. Guests appreciate the hotel's pet-friendly policy and its excellent quality-price ratio, making it a highly recommended choice.
Wi-Fi
Hotel Madrigal offers a generally reliable and stable internet connection with many guests noting its good performance. While several guests have praised the service, there are areas for improvement. Some reviews highlighted that the Wi-Fi needs better quality and improved connectivity with occasional reports of the internet not reaching certain rooms. However, overall satisfaction with the existing internet service is evident among guests.
Parking
Guests at Hotel Madrigal have shared a mix of experiences regarding the parking facilities. Some noted that the parking lot is located a bit far from the hotel and requires adherence to specific hours, usually available after 6:00 PM and before 9:00 AM. The lack of an on-site parking garage means guests need to park their cars in an external lot, sometimes even a block away. This distant arrangement has been mentioned as an area for improvement. However, one guest did find the parking to be conveniently close. Overall, while the accommodation itself meets guest expectations, parking logistics appear to be a notable aspect for future improvement.
Family
Hotel Madrigal offers a family-friendly atmosphere that particularly caters to guests with young children. Families can benefit from a policy that allows children under 5 to stay free, making it an economical choice for those traveling with little ones. The hotel's excellent attention and service stand out, ensuring that all guests, including families, feel well taken care of during their stay. While some guests noted minor discomforts, the overall impression remains positive with many planning to return with their families. The hotel also helps coordinate schedules for visits, adding to its convenience for family travelers.
No, Hotel Madrigal doesn't have any pool.
No, a spa isn't available at Hotel Madrigal.
Yes, Hotel Madrigal welcomes dogs.
Yes, parking facilities are available at Hotel Madrigal.