The Portpatrick Hotel by Compass Hospitality

Portpatrick 54.84517800, -5.11539100 , Heugh Road (Show on Map)
7.6
Good


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Summary of reviewsThe Portpatrick Hotel by Compass Hospitality is highly celebrated for its exceptional location, perched on a cliff with breathtaking views of the sea and the charming harbour town of Portpatrick. This prime setting offers easy access to coastal walks and local amenities, making it an ideal destination for both relaxation and exploration. The hotel's peaceful environment and characterful building are further enhanced by beautifully maintained public areas and friendly, helpful staff. It is also noted for being dog-friendly, providing a welcoming atmosphere for guests with pets.

Guests have mixed opinions about the breakfast experience with many praising the delicious cooked offerings, friendly staff and pleasant dining space with great views. However, logistical issues like running out of food and slow service have been noted, along with a lack of variety, especially for vegetarians. Despite these drawbacks, the breakfast is considered good value with potential for improvement.

Dinners at the hotel receive varied feedback with some guests enjoying excellent, tasty meals with generous portions, while others find the dining options basic and repetitive. Issues such as cold food, slow service and occasional unavailability of items have been reported, although the friendly staff and pleasant dining ambiance contribute positively to the experience.

The rooms are a mix of experiences. Many are praised for being spacious, clean and offering fantastic sea views. However, some rooms are described as small, dated and in need of significant updates and maintenance. Cleanliness can be inconsistent with some bathrooms particularly requiring more attention. Despite these issues, the comfortable bedding and lovely views contribute positively to the stay.

Cleanliness throughout the hotel appears inconsistent with public areas often well-maintained, but some rooms, especially bathrooms, needing improvement. While some guests find the rooms spotless, others report issues like mold, grime and outdated furnishings. The staff, however, receive commendation for being helpful and friendly, mitigating some of the negative experiences.

The hotel staff are frequently praised for their friendliness, helpfulness and politeness. Although some feedback indicates a need for better training and management oversight, the overall impression is one of a welcoming and dedicated team that enhances the guest experience.

The free WiFi service is generally satisfactory with many guests experiencing no issues. However, occasional connectivity problems and poor coverage in some areas suggest room for improvement.

For families, the hotel offers a cosy, family-friendly environment with amenities catering to all ages, including a games room and dog-walking facilities. While there are some minor inconveniences like occasional noise and limited children's food options, the overall experience is positive, making it a suitable venue for family holidays and celebrations.

Golf enthusiasts will find the hotel an excellent choice due to its proximity to the Dunskey golf course and other local clubs. The combination of scenic sea views and golf facilities makes it a compelling destination for golf holidays.

The beds at the hotel receive mixed feedback with many guests finding them comfortable and clean, while others report issues with old, saggy mattresses and the need for new bedding. This inconsistency suggests that some rooms may benefit from updates to ensure all guests have a comfortable night's sleep.

Overall, The Portpatrick Hotel by Compass Hospitality offers a charming and scenic getaway with a prime location, welcoming atmosphere and friendly staff. While there are areas needing attention, such as room updates and cleanliness consistency, the hotel provides a memorable experience, especially for those seeking relaxation and stunning views.
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Hotel near Golf Courses
Located in Portpatrick, this hotel provides a convenient base for accessing the local golf courses, such as Portpatrick Dunskey Golf Club, which are popular in the area.

Family Friendly Hotel
Located in Portpatrick, offering sea views and proximity to coastal walks and beaches. Provides a base for families to explore the surrounding area.

Dog Friendly Hotel
This hotel welcomes dogs with special welcome packs, designated walking areas, and a dog menu. Dogs are allowed in selected rooms for an additional fee, and the staff are very accommodating to pets. The hotel offers a warm, pet-friendly environment.

Business Hotel
The Portpatrick Hotel offers meeting facilities suitable for small to medium-sized events. The coastal location provides a scenic backdrop for business functions.

Accessible Hotel
The Portpatrick Hotel by Compass Hospitality offers rooms that are easily accessible and well-suited for those with limited mobility or who use wheelchairs. It has good disabled parking and a small lift.

3-Star Hotel

Room Types
Twin Room Our standard twin/double ensuite bedrooms have all of the essential amenities that you need for a comfortable, relaxing stay at your Coast & Country Hotel, and fully reflect our offer of great value hotels in outstanding UK locations.

Three-Bedroom Suite with sea view This apartment features a dining area, electric kettle and DVD player. When booking 5 rooms or more, different policies and additional supplements may apply.

Two-Bedroom Suite with Sea View This suite is comprised of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The suite features carpeted floors, a seating area with a TV, a tea and coffee maker, a dining area as well as sea views. The unit offers 3 beds.

Superior Double Room with Sea View As our name suggests, all of our hotels are in stunning UK locations – either on the coast or in the countryside, and so a room with a view is a special luxury. From your room at The Portpatrick Hotel, you can enjoy views of the sea. Our superior twin/double ensuite bedrooms have all the amenities to ensure that you can just relax and make the most of your time here. These bedrooms are slightly larger than our Standard bedrooms, and offer more contemporary décor, fully reflecting our offer as great value hotels in outstanding locations.

Superior Twin Room with Sea View As our name suggests, all of our hotels are in stunning UK locations – either on the coast or in the countryside, and so a room with a view is a special luxury. From your room at The Portpatrick Hotel, you can enjoy views of the sea. Our superior twin/double ensuite bedrooms have all the amenities to ensure that you can just relax and make the most of your time here. These bedrooms are slightly larger than our Standard bedrooms, and offer more contemporary décor, fully reflecting our offer as great value hotels in outstanding locations.

Family Double Room We understand that, for families, two bedrooms can make travelling expensive. That’s why our family en-suite bedrooms are such great value. They are designed to accommodation up to two adults and two children (up to 12 years old) with a double bed and two singles (one of which may be a sofa bed or z-bed). All of our family bedrooms have all the amenities that you will need to ensure a comfortable, relaxing stay at your Coast & Country Hotel and fully reflect our offer of amazing value hotels in some of the UK’s finest locations on the coast and in the countryside.

Twin Room with Sea View When you’re staying in one of our stunning locations on the coast, or in the countryside, it’s great to have a window view, and these standard twin/double ensuite bedrooms give you just that. Take in the wonderful sight of the sea as you settle in for your stay at The Portpatrick Hotel. These bedrooms fully reflect our offer of great value hotels in outstanding UK locations, with all the bedroom amenities you need to ensure a comfortable, relaxing stay.

Double Room with Sea View When you’re staying in one of our stunning locations on the coast, or in the countryside, it’s great to have a window view, and these standard twin/double ensuite bedrooms give you just that. Take in the wonderful sight of the sea as you settle in for your stay at The Portpatrick Hotel. These bedrooms fully reflect our offer of great value hotels in outstanding UK locations, with all the bedroom amenities you need to ensure a comfortable, relaxing stay.

Double Room Our standard twin/double ensuite bedrooms have all of the essential amenities that you need for a comfortable, relaxing stay at your Coast & Country Hotel, and fully reflect our offer of great value hotels in outstanding UK locations.

Single Room Our Standard Single ensuite bedrooms have all the essential amenities that you need for a comfortable, relaxing stay at your Coast & Country Hotel, and fully reflect our offer of great value hotels in outstanding UK locations.

Executive Suite with Sea View The spacious double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath and a shower. This double room features a carpeted floor, heating, a TV and sea views. The unit offers 1 bed.

Guest Reviews
7.6
Good
Location
The Portpatrick Hotel by Compass Hospitality boasts an exceptional location that is repeatedly praised for its stunning views and access to picturesque surroundings. Perched on a cliff, the hotel overlooks the charming harbour town of Portpatrick and offers breathtaking vistas of the sea, the harbour and the surrounding landscape. Guests highlight the hotel's prime position, which not only provides spectacular views but also easy access to coastal walks and the village center.

The hotel's setting is considered peaceful and ideal for relaxation with beautifully maintained public areas and a welcoming atmosphere. The characterful building adds to the overall charm, further enhanced by friendly and helpful staff. For those traveling with pets, the hotel is noted to be very dog-friendly.

Guests also appreciate the proximity to local amenities, including restaurants and shops in the village, making it convenient for exploring the area. The scenic location is frequently described as perfect, fantastic and unbeatable, providing an ideal base for both short strolls and longer hikes along the cliffs.

Overall, the Portpatrick Hotel is celebrated for its superb location, offering incredible views and a serene environment perfect for a memorable getaway.

Breakfast
The breakfast experience at The Portpatrick Hotel by Compass Hospitality has received a mix of reviews. On the positive side, guests frequently praised the "excellent," "delicious," and "amazing" cooked breakfast offerings. Many appreciated the friendly and efficient staff, the variety and quality of traditional Scottish breakfast items and the ample selection available at the buffet. The breakfast room itself also garnered compliments for being a beautifully appointed and pleasant space to dine in with some noting the lovely decor and great views.

However, several guests noted areas for improvement. There were recurring mentions of chaotic scenes and logistical issues, such as running out of food, plates and glasses, as well as poorly organized self-service stations. Some visitors encountered cold or lukewarm food and found the hot food options uninspiring or unappetizing. There were also remarks about slow service and food not being replenished quickly enough.

A common criticism was the lack of variety in the breakfast menu, particularly for vegetarians and some found the continental options lacking. The overall presentation and quality consistency could also use attention according to some reviews.

Despite these drawbacks, many guests felt the breakfast was of good value, highlighting the potential for improvement to match the pleasant ambiance and friendly service provided by the staff.

Dinner
Dinners at The Portpatrick Hotel by Compass Hospitality have garnered mixed reviews from guests. On the positive side, many travelers found the food to be excellent, delicious and tasty with some highlighting generous portion sizes and value for money. The restaurant's set and a la carte menus were praised for their variety and the outstanding quality of some dishes. Guests appreciated the superb location of the dining area, which complemented their meals, creating a pleasant dining experience.

However, there were also numerous criticisms. Several guests described the dinner as basic, repetitive or uninspiring with some noting that the menu didn't change throughout their stay. Complaints about the quality of meals included remarks about cold food, poor cooking and unappetizing arrangements. Slow service and the occasional unavailability of certain menu items, including a complete lack of evening meals due to restaurant closures, left a number of guests dissatisfied. Issues with communication and limited dining hours added to the inconvenience for some visitors.

Despite these mixed experiences, the friendly and helpful staff contributed positively to the overall dining ambiance, striving to assist guests in finding alternative dining options when needed.

Rooms
The Portpatrick Hotel by Compass Hospitality offers a mix of experiences when it comes to its rooms. Guests have praised the hotel for its beautiful, spacious rooms with fantastic sea views and ample comfort. Many rooms are clean and tidy and several have been recently redecorated or refurbished to a good standard, providing a pleasant stay with modern-looking décor and comfortable furnishings.

However, some aspects of the hotel rooms indicate that they need significant updates and maintenance. Numerous reviews mention that rooms are small, dated and sometimes in poor condition with issues like damp patches, cracked paint, poor water pressure and old fixtures. Cleanliness has also been a concern for some visitors with reports of grime, dog hair and general dated appearances detracting from the overall experience.

The bathrooms, in particular, often receive criticism for being tiny and in need of modernization. Certain rooms come with limited ventilation and small windows, which can make them feel stuffy. Despite these drawbacks, the lovely views and generally comfortable bedding do add a positive touch to the stay.

In short, while the hotel rooms can be spacious, clean and comfortable with lovely views, there is a recurring theme that they could benefit from refurbishment and better maintenance.

Beds
The beds at The Portpatrick Hotel by Compass Hospitality evoke mixed feelings among guests. On the positive side, many guests found the beds to be comfortable with beds described as comfy, nicely made and providing a good night's sleep. Several reviews highlighted large, four-poster and soft beds that contributed to a restful stay. There were instances where the beds were newly updated and clean, further enhancing the sleeping experience.

However, there were frequent mentions of discomfort as well. Some reviews pointed out that beds and mattresses were old, saggy and in need of replacement. Specific complaints included protruding springs, firmness issues and smaller than expected bed sizes. It's also noted that some single beds were particularly uncomfortable and outdated with recommendations for new mattresses and bed frames.

Overall, while some guests enjoyed comfortable and cozy beds, others experienced significant discomfort and found the beds in need of improvements. The varied experiences suggest that the hotel could benefit from a more consistent quality of bedding to ensure all guests enjoy their stay.

Cleanliness
Despite its idyllic location and pleasant surroundings, 'The Portpatrick Hotel by Compass Hospitality' seems to be a mixed bag when it comes to cleanliness according to guest reviews. On the positive side, many guests have highlighted that the rooms were generally clean with some describing them as spotless, well-maintained and comfortable. The hotel's public areas, including the reception, lounge, games room and dining room, have been noted for being brightly decorated and kept clean.

However, the cleanliness of the bathrooms has been a recurring issue with multiple reviews pointing out mold around shower tiles, dirty bathtubs and outdated furnishings. The state of cleanliness appears inconsistent with several guests reporting rooms that needed a deep clean, unclean windows and dusty conditions. Some guests even cited rust conditions and a smell of mold.

The availability and effectiveness of the cleaning staff were called into question, as many rooms were not serviced during stays and there were instances of leftover stains and rubbish from previous occupants. Bathrooms particularly seemed to require more attention and there were mentions of dirty items at the buffet and in the dining area as well.

The staff at the hotel received praise for being quick to help and friendly, which somewhat mitigates the negative experiences. Although the superior rooms with sea views were often described as spacious, clean and well-equipped, it is clear that the hotel needs to address some significant cleanliness issues to meet guest expectations fully.

Staff
The staff at The Portpatrick Hotel by Compass Hospitality received a generally positive reception from guests with frequent mentions of their friendliness, helpfulness and politeness. Many guests praised the staff as fantastic, amazing and exceptionally helpful, particularly highlighting the efficiency of the reception and restaurant teams. Specific members of staff, like Jodie and Louise, received special mention for their exceptional service and attentiveness.

However, mixed feedback was also observed with some reviewers noting the young and inexperienced nature of some staff members, pointing to an apparent lack of training and senior direction at times. Instances of staff being spread thin, handling multiple roles and occasional lapses in service were reported, suggesting that the hospitality team could benefit from additional training and better management oversight.

Despite these occasional issues, the overall impression given by most guests was that of a welcoming and dedicated staff, contributing positively to their stay. The staff's effort, friendly demeanor and willingness to assist were frequently highlighted, making them a key asset to the hotel's overall guest experience.

Wi-Fi
The Portpatrick Hotel by Compass Hospitality offers WiFi to its guests with many expressing satisfaction about the service. Several guests were impressed with the free WiFi, noting that they experienced no notable issues or connectivity problems. There were instances where the WiFi was described as flawless, making it one of the best places some visitors have stayed at. Some positive remarks highlighted good WiFi in the rooms and the convenience of having a plug by the bed for charging phones. However, feedback wasn't universally positive with some guests experiencing WiFi issues such as not working at all or having to take 10 minutes to reconnect. A few reviews mentioned poor WiFi signal and coverage, suggesting that improvements are needed in certain areas of the hotel. Despite these occasional challenges, many guests found the online connection satisfactory for their needs.

Family
The Portpatrick Hotel by Compass Hospitality proves to be an excellent venue for family stays, offering a range of family-friendly amenities that cater to guests of all ages. Reviews highlight the hotel's cosy family atmosphere and its welcoming attitude towards both kids and pets, making it a great base for a family holiday. The availability of family rooms and the warm, accommodating staff contribute to a pleasant and homely experience for all visitors.

Children seem particularly fond of the turret room and the hotel's games room, which serves as an entertaining space to keep young ones and teenagers occupied. The hotel’s dog-walking facilities ensure that even the family pet feels right at home. Despite some minor inconveniences like limited family room views and occasional noise, the overall sentiment is positive.

Guests frequently mention the hotel's suitability for family celebrations, such as diamond anniversaries and small parties, indicating its versatile appeal for significant family events. While some reviews note a lack of variety in children's food options and occasional service lapses, the Scottish cooked breakfast generally receives favorable comments.

The Portpatrick Hotel's relaxed, family-run environment and its facilities, such as the lift and accessible layout, meet the needs of diverse family groups, including those with young babies or older relatives. All in all, it stands out as a family-oriented destination, promising a wonderful and fulfilling stay for families seeking a welcoming and comfortable retreat.

Golf
The Portpatrick Hotel by Compass Hospitality is a haven for golf enthusiasts, offering excellent access to golfing opportunities right at its doorstep. Its prime location next to a beautifully maintained Dunskey golf course ensures guests enjoy easy access to superb golf facilities and amenities. The hotel's proximity to the village and local golf clubs makes it an ideal spot for golf holidays, catering perfectly to groups of golfers and solo players alike.

Guests frequently highlight the fantastic golf experience with many appreciating the scenic sea views intertwined with the golf course vistas. For those seeking to hone their skills, the presence of golf training facilities adds further appeal. The convenience of being just a few minutes' walk away from the golf club and the hotel’s direct view of the course enhances the overall stay.

In addition to golf, visitors can enjoy nearby restaurants and other local attractions, making The Portpatrick Hotel a well-rounded choice for a memorable golfing getaway.

3 Star
Located in a fantastic and outstanding location, The Portpatrick Hotel by Compass Hospitality offers guests a charming and character-filled experience. The property, now under new ownership, promises potential future investments. Although officially a three-star hotel, opinions on whether it meets this standard vary.

The hotel boasts a great atmosphere and is well-maintained for its age. Guests have generally found it clean and say it's one of the better three-star hotels they've stayed at. The hotel provides typical three-star amenities and standard room decor, fitting the expectations for this rating. Despite some reviewers noting that the hotel looks a bit run down and old-fashioned, others appreciate its old-world charm.

Reviews highlight that the value for money is generally good with many guests noting reasonable prices given the full character and location of the property. However, a few felt that the facility doesn't justify the cost, indicating that the services and amenities felt more like a budget experience.

Toiletries provided are basic and the hotel’s age shows in some areas with signs of wear and tear. While it has some aspects that let it down, the essential services expected from a three-star hotel are in place. Despite some mixed reviews, many guests return for another stay, suggesting a level of consistent satisfaction for those who appreciate its unique charm and scenic setting.

Business
The Portpatrick Hotel by Compass Hospitality appears to receive mixed reviews from business travelers. On the positive side, it is described as business-friendly and suitable for work trips with some decent business facilities and adequate services. Guests have noted that it can be a good place to stay for work-related purposes and provides value for money. Additionally, the hotel has been reliable for booking employees, indicating a level of dependability for business stays.

However, there are notable drawbacks for business travelers. The hotel lacks specific business facilities such as meeting rooms and there is no mention of WiFi signal quality, which might be a concern. Some reviews state that the hotel is not ideal for business travelers and does not cater specifically to their needs, suggesting it might be more suited for leisure stays. Overall, while the hotel can be a convenient option for business stays, it may not fully meet the expectations of professionals seeking comprehensive business amenities.

Accessible
The Portpatrick Hotel by Compass Hospitality offers mixed accessibility features for guests with disabilities. On the positive side, the hotel has rooms that are easily accessible and well-suited for those with limited mobility or who use wheelchairs. The ground floor accommodations, easy access to both the village and coastal walks and good disabled parking adjacent to the hotel entrance make it a favorable option for some. Accessibility amenities such as wheelchair-friendly rooms and the presence of a small lift add to the convenience.

However, there are significant drawbacks. Many reviews mention the small size of the lift, which frequently being out of order creates considerable difficulty for guests, especially those needing to access upper floors. Three steps up to the bathroom in some rooms and the steep path leading to the hotel further complicate the stay for those with mobility issues. Additionally, there are no wheelchair ramps and occasionally no accessible facilities provided.

Overall, the hotel provides some accessible features making it fairly user-friendly for certain physically challenged guests, but significant mobility-related challenges remain.

Dog Friendly
The Portpatrick Hotel by Compass Hospitality is a haven for dog owners seeking a comfortable and welcoming environment for both themselves and their pets. Guests consistently highlight the hotel's exceptional dog-friendly facilities and services. Dogs are not only allowed but are warmly welcomed with staff showing genuine affection for their four-legged guests. The hotel offers dog-friendly rooms, some with access to a garden, ensuring pets have plenty of space to roam.

Numerous amenities enhance the experience for dog owners, such as doggy settees in the bar and designated dining areas where dogs can join their owners. The pet-friendly atmosphere is palpable throughout the property, making it an inviting destination for those traveling with pets. Guests particularly appreciate the immaculate setting paired with amazing views, creating a delightful stay for both dogs and their owners.

Several reviews mention the welcoming and friendly staff who go out of their way to make dogs feel special, often making a fuss of the "furbabies" and treating them like royalty. The hotel’s environment allows dogs in most areas, including lounges and dining spaces, ensuring pets are never far from their owners.

While the standard rooms are noted to be small, especially with a dog, the overall experience is positive with clean and tidy accommodations. The welcoming nature and accommodating policies, where dogs stay free, further enhance the appeal of this hotel for pet owners. The Portpatrick Hotel stands out for its dedication to ensuring that dogs, alongside their owners, have a memorable and enjoyable stay.


No, The Portpatrick Hotel by Compass Hospitality doesn't have any pool.

No, a spa isn't available at The Portpatrick Hotel by Compass Hospitality.

Yes, The Portpatrick Hotel by Compass Hospitality welcomes dogs.

No, parking facilities aren't available at The Portpatrick Hotel by Compass Hospitality.

No, The Portpatrick Hotel by Compass Hospitality doesn't have a gym.

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