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Summary of reviewsPuente Colgante Boutique Hotel is highly regarded for its exceptional location, nestled along the river in Portugalete with breathtaking views of the UNESCO World Heritage Vizcaya Bridge. Its proximity to Bilbao and the abundance of nearby dining options offer guests both convenience and tranquility. Many find the picturesque setting charming, enhanced by the historic architecture and welcoming staff, contributing to a pleasant and memorable stay.
Despite some mixed reviews about breakfast and dinner offerings, guests often praise the variety and deliciousness of the meals, as well as the service provided by friendly and efficient staff. The rooms are described as spacious, clean, and comfortable, complemented by stunning views and modern amenities. However, some minor issues, such as lighting in bathrooms and discrepancies in photo expectations, have been noted but do not detract significantly from the overall positive experience.
Cleanliness and comfort are strong points at the hotel, with mainly pristine accommodations, although occasional lapses in communal areas are mentioned. The staff consistently receive high praise for their professionalism and attentiveness, enhancing the welcoming atmosphere.
The hotel offers high-speed internet connectivity, ensuring guests can stay connected effortlessly. Parking, while secure and convenient, is noted to be somewhat cramped, but remains a valued amenity.
Families find the hotel accommodating, with spacious rooms and attentive service, making it an ideal choice for those traveling with older children. The beds are particularly highlighted for comfort, promising restful nights. Business travelers appreciate its strategic location and cozy ambiance, despite some limitations with workspaces in rooms.
Overall, Puente Colgante Boutique Hotel provides a lovely blend of scenic beauty, modern comfort, and warm hospitality, appealing to a wide array of travelers seeking both relaxation and adventure. While some areas don't fully meet the four-star expectations, the hotel continues to attract repeat visitors who value its charm and service. Show more
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Hotel for Honeymoon
Located in Portugalete, this boutique hotel offers a unique experience with its proximity to the iconic Vizcaya Bridge. The stylish rooms and exceptional dining options provide a romantic and memorable stay. The hotel's blend of modern luxury and historic charm makes it perfect for couples seeking a distinctive honeymoon destination.
Dog Friendly Hotel
Located in Portugalete, this boutique hotel offers a unique experience near the iconic Vizcaya Bridge. Its pet-friendly environment and proximity to walking areas make it suitable for dog owners.
Romantic Hotel
This boutique hotel offers unique charm and gastronomic experiences. The hotel is in a refurbished 19th-century historical building with views of Bilbao's Estuary.
4-Star Hotel
Located in Portugalete, this boutique hotel prides itself on offering guests some of the best gastronomic experiences in Biscay. It features four different dining and drinks areas, including El Paladar.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Room Types
Double or Twin RoomThis air-conditioned room includes flat-screen TV, a minibar, a safe and a private bathroom with a hairdryer.
Tourism License number HBIO1147.
Double or Twin Room with ViewThis room features sea views and looks over the Ría de Bilbao and Bilbao's Puente Colgante Bridge.
Double Premium RoomFeaturing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as sea views. The unit has 1 bed.
Single Room
Single Room with View
Triple RoomThe unit has 3 beds.
Guest Reviews
8.8
Excellent
Location
Puente Colgante Boutique Hotel boasts a truly enviable location that earns it consistent praise from its guests. Nestled by the river in Portugalete, this hotel offers spectacular views, particularly of the iconic Vizcaya Bridge, a UNESCO World Heritage site. Its riverside position provides tranquility while still being central, making it ideal for visitors looking to explore the Biscay coast or venture into Bilbao, just a short metro ride away. The immediate vicinity features a plethora of dining options and bars, ensuring that guests have convenience without sacrificing peace. The hotel's historic building adds an air of charm, and rooms often feature balconies with views of the estuary and the surrounding scenery, enhancing the guest experience. Staff members are regularly noted for their friendliness and helpfulness, contributing to the overall welcoming atmosphere. Puente Colgante Boutique Hotel delivers a wonderful blend of scenic beauty, cultural heritage, and modern comfort, making it a perfect choice for a memorable stay near the vibrant city of Bilbao.
Breakfast
The breakfast experience at the Puente Colgante Boutique Hotel offers a mixed culinary journey for its guests, reflected in a variety of reviews. On the positive side, the breakfast is frequently praised for being delicious, hearty, and varied, with offerings that include homemade dishes, fresh fruit, pastries, and quality products such as salmon and cava. Guests appreciate the stunning presentation and extensive selection available, highlighted by items like champagne and freshly cut fruit, contributing to an enjoyable dining atmosphere with amazing views and beautiful decor.
However, the breakfast service seems to face some challenges. Some guests feel that the breakfast quality is inconsistent, with certain items such as bread and scrambled eggs falling short of expectations. There are complaints about the breakfasts being expensive, with the cost not always justifying the fare provided, which some find too basic or lacking in variety. Additionally, the organization of the breakfast can be chaotic at times, and the buffet style doesn't always meet guests' expectations.
Despite these criticisms, many guests still commend the breakfast for its overall quality and the attentive staff. The breakfast service, while costly, is often described as generous and complete, offering something for everyone's taste and leaving room for improvement in terms of consistency and pricing to better align with the hotel's standards.
Dinner
The dinner experience at Puente Colgante Boutique Hotel receives a mix of feedback from guests. While some diners found the meals to be excellent and praised the restaurant for offering delicious, typically Spanish food at reasonable prices, others were less impressed. The restaurant is described as providing good value for money, with some guests specifically noting the enjoyment of relaxed dinners on the terrace and the excellent bar services.
However, there are criticisms regarding the limited menu choices, especially for vegetarians, and some guests found the overall dining experience to be overpriced given the food quality. Service reviews vary widely, with some praising friendly and efficient staff, while others reported unpleasant interactions and service issues. Despite these inconsistencies, the restaurant is conveniently located within the hotel and is recommended for guests preferring the convenience of dining in without exploring the limited nearby options. While gaps exist, many guests appreciate the charm and value offered by the dining venue at Puente Colgante Boutique Hotel.
Rooms
Puente Colgante Boutique Hotel offers an exceptional stay characterized by its spacious, clean, and comfortable rooms, many boasting stunning views of the river and the iconic transporter bridge. Guests frequently highlight the modern, tasteful decor and the functional amenities provided, such as large, accommodating bathrooms sometimes equipped with toiletries from Rituals. Many highlight the incredible views, with some rooms offering picturesque balconies perfect for enjoying the scenic surroundings. The hotel's location is highly praised for its accessibility and connection to public transport, making it easy to explore nearby attractions like Bilbao. Despite some minor feedback regarding lighting in the bathrooms and the occasional discrepancy between room expectations and photographs, the overwhelming sentiment reflects positivity towards the welcoming staff and the overall cleanliness and comfort of the accommodations. The tranquil setting and excellent soundproofing contribute to a restful stay, ensuring a memorable visit to this charming riverside destination.
Beds
Nestled in a location that offers serene views of the hanging bridge, Puente Colgante Boutique Hotel delivers a consistent promise of comfort, particularly with its beds. Guests frequently highlight the spacious and clean rooms, where the primary beds are praised for being extra-large and exceptionally comfortable, ensuring a restful night's sleep. The super-king-sized beds are a notable feature, described as ultra-comfortable, which adds to the overall appeal of the stay.
While most reviews glow with praises for the comfort and size of the beds, there are occasional mentions of less than ideal experiences with additional sleeping arrangements, such as fold-out beds and smaller mattresses, which did not meet the same comfort standards. Some guests found certain mattresses on the firmer side, and there were isolated remarks regarding bedding arrangements not being suitable for particular preferences, such as the absence of a double bed or the use of protective plastic sheets.
Overall, the focus on comfort aligns with the hotel's reputation for offering cozy accommodations. Combined with friendly staff and a delicious breakfast, Puente Colgante Boutique Hotel stands as a commendable choice for travelers seeking both comfort and convenience, albeit slightly outside Bilbao's city center.
Cleanliness
Puente Colgante Boutique Hotel in Spain generally receives positive accolades for its cleanliness and comfort, with several guests appreciating the pristine condition of the rooms. Many describe the accommodations as clean, spacious, and well-maintained, often emphasizing the comfortable beds and modern design. Visitors frequently mention the hotel’s quiet ambiance as an additional comfort, complimented by a courteous and friendly staff that enhances the overall experience.
However, some aspects could be improved, particularly in communal areas and with certain housekeeping details. While rooms are often spotlessly clean, a few guests noted issues like fingerprints on bedside furniture, mold in the showers, and some neglected areas that require more attention. These occasional lapses are often contrasted with praise for the cleanliness and arrangement in private spaces, suggesting inconsistencies across different parts of the hotel.
Overall, Puente Colgante Boutique Hotel is recognized for its good hygiene standards in most areas, despite some criticisms that keep it from fully meeting the expectations of a 4-star establishment. The positive feedback revolves around its comfortable accommodations and tidy environment, creating a pleasant stay for visitors seeking a quiet getaway.
Staff
Puente Colgante Boutique Hotel consistently receives high praise for its exceptional staff. Guests frequently highlight the welcoming and helpful nature of the personnel, with the reception team often singled out for their professionalism and efficiency. The staff's dedication to customer service shines through, as they go above and beyond to assist with various needs, from resolving booking errors to facilitating reservations at nearby restaurants. Visitors appreciate the warm and friendly atmosphere created by the staff, whose kindness and attentiveness contribute significantly to the overall experience. The personnel is recognized for being accommodating and knowledgeable, making it easy for guests to navigate their stay. While there is occasional mention of less enthusiastic service in the restaurant, the overall sentiment towards the staff remains overwhelmingly positive, with particular appreciation for their ability to communicate effectively in English. The hotel’s proximity to central attractions coupled with its excellent service helps guests feel special, welcome, and well cared for throughout their stay.
Wi-Fi
At Puente Colgante Boutique Hotel, guests frequently highlight the positive aspects of the hotel's Wi-Fi service. Visitors consistently describe the Wi-Fi as high-speed, excellent, and working quickly. The signal strength is noted to be good, providing a reliable connection throughout their stay. In addition to offering free Wi-Fi, the service is valued by guests for its consistent performance, allowing guests to seamlessly stay connected during their time at the hotel. Despite a few remarks not directly related to Wi-Fi quality, the overall impression points to a satisfying internet experience that meets the needs of modern travelers.
Parking
Puente Colgante Boutique Hotel offers guests the convenience of secure, underground parking within the hotel's premises, a feature often highlighted as ideal for ensuring peace of mind. While the parking facility is considered an essential amenity given the hotel's location, many reviewers note that spaces are tight and navigating the basement parking can be tricky. The cost of parking varies, typically ranging from €15 to €19 per day, which some guests find on the higher side, especially considering the limited availability and small size of the spaces. Despite these challenges, having the option to park directly at the hotel is appreciated, as it provides immediate access to the elevator leading to reception, and eliminates the hassle of finding secure parking elsewhere. On occasions when parking at the hotel is full, guests have managed to find economical alternatives nearby, although free parking options are quite limited. Overall, while the parking experience at the Puente Colgante Boutique Hotel has its complexities, the security and convenience it offers remain valuable to many travelers.
Family
Puente Colgante Boutique Hotel offers a welcoming atmosphere for families, evident in its spacious and comfortable accommodations. It's an ideal choice for those traveling with teens, ensuring they have ample space to relax. The hotel's staff are consistently praised for their excellent attitude, providing attentive service to guests of all ages, including both the elderly and children. While the hotel provides a crib for babies, some guests have noted it could be more accommodating. Families appreciate the convenience of the hotel's location, especially for those planning nearby ferry travel, just a short drive away. Overall, the hotel is considered a fantastic option for family holidays, particularly for those with older children, though younger kids might enjoy more outdoor activities.
4 Star
Puente Colgante Boutique Hotel in Portugalete exudes comfort and boasts a charming historical reputation. Ideally situated by the water, its prime location offers breathtaking views, especially from the hotel's terrace. Despite these appealing aspects, there are notable areas where the hotel falls short of its four-star rating. Some guests expressed disappointment with the room facilities, suggesting they were more in line with a three-star experience. Cleanliness standards also received criticism, with instances of mold in the shower detracting from expectations. The breakfast service, priced at €18, was deemed excessive by some, and the overall price-quality ratio could be improved. Although the ambiance carries a pleasant vintage vibe, some facilities need enhancement to meet four-star standards. Customer service at the front desk received mixed reviews, with certain staff not meeting the expected level of a four-star establishment. Furthermore, the lack of flexibility with billing during dining services was a point of contention. Nonetheless, the hotel retains its appeal for repeat visitors, showcasing that while it may not fully align with a four-star rating, there are aspects that continue to attract guests.
Business
Puente Colgante Boutique Hotel emerges as a convenient choice for those traveling for business purposes. Its location proves to be advantageous for ferry passengers and those conducting business at local areas like the Zamakona shipyard. The hotel excels in offering a cozy and pleasant setting, making it a reliable option for both city trips and business-related stays. While the rooms tend to be on the smaller side, the hotel shines in its overall accessibility and practicality for short-term stopovers. One potential drawback is the limited size of workspaces within rooms, which might be less accommodating for those needing a spacious area to work. Additionally, non-Spanish speakers might face challenges with communication, as the staff may be less receptive to foreign languages. Despite these aspects, the hotel's central location and functional environment contribute positively to the experience for business travelers.
Romantic
Situated in an enchanting location by the river, Puente Colgante Boutique Hotel offers guests a romantic escape in the heart of Bilbao. The hotel boasts breathtaking views of the iconic suspended Bizkaia Bridge and the picturesque port, especially captivating at sunset and night. The setting provides an idyllic backdrop for romantic getaways, where couples can enjoy relaxed dinners on the terrace, savoring delicious meals while sipping drinks and enjoying the beautiful scenery. The balcony views and serene atmosphere enhance the overall experience, making it ideal for peaceful strolls after dinner or simply sitting with drinks while observing the river traffic. Overall, the hotel offers a very comfortable and cozy stay, perfect for a romantic weekend with stunning views.
Dog Friendly
Puente Colgante Boutique Hotel warmly embraces travelers with furry companions, establishing itself as a pet-friendly haven. Guests are delighted to have the opportunity to bring their dogs, with some pleasantly surprised by thoughtful accommodations like a cozy dog bed. The hotel allows pets, mentioning an additional daily fee of €25, which some find justifiable for the welcoming environment, though it's noted that the fee may not always be enforced consistently. While larger dogs over 15 kg might not find a spot, the hotel accommodates smaller dogs effortlessly, even allowing multiple pets without issue.
Conveniently located about 25 minutes from the ferry, accessibility is a bonus for those exploring the area with their pets. However, the limited parking availability can be a minor concern for some visitors. A few restrictions are in place, such as an exclusion from the breakfast area, ensuring a comfortable experience for all guests. Despite this, the hotel's overarching pet-friendly atmosphere ultimately makes it a favorable choice for travelers with animal companions.
No, Puente Colgante Boutique Hotel doesn't have any pool.
No, a spa isn't available at Puente Colgante Boutique Hotel.
Yes, Puente Colgante Boutique Hotel welcomes dogs.
Yes, parking facilities are available at Puente Colgante Boutique Hotel.
No, Puente Colgante Boutique Hotel doesn't have a gym.