Protea Hotel by Marriott Pretoria Hatfield

Pretoria -25.75063700, 28.23713200 , 1141 Burnett Street, Hatfield (Show on Map)
7.9
Good


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Summary of reviewsProtea Hotel by Marriott Pretoria Hatfield is noted for its strategic and prime location, making it an excellent choice for both leisure and business visitors. It is centrally positioned with easy access to various amenities like shops, restaurants and the Hatfield Plaza shopping center. The nearby Gautrain station enhances mobility, connecting guests conveniently to other parts of Pretoria. The vibrant yet peaceful vicinity, close to the University of Pretoria and several embassies, adds to its appeal, creating a lively and safe environment buzzy with student life and nightlife options. This advantageous positioning simplifies travel and recreational activities, contributing significantly to the hotel’s attractiveness.

The hotel receives high acclaim for its breakfast offerings, often described as delicious, varied and superb. Guests appreciate the inclusive and flexible nature of the breakfast, which often exceeds expectations. While occasional criticisms are noted regarding specific dietary options and service speed, the overall sentiment towards the breakfast experience remains extremely positive, highlighted by excellent quality and presentation.

Dinner at the hotel also garners favorable reviews with many guests highlighting the beautiful dining area, friendly staff and tasty meals. The efficient room service and delectable in-house restaurant dishes are well-received, though some guests mention a limited menu and pricing concerns. Despite a few instances of underwhelming dishes or cleanliness issues, the general consensus is positive regarding the dining experience.

Rooms at the Protea Hotel offer comfort, cleanliness and adequate space with newer rooms providing enhanced experiences like good air-conditioning. Most guests appreciate the clean and well-maintained accommodations along with the friendly room service. However, some reviews reflect concerns about the absence of basic amenities like refrigerators and the small size of some rooms. Noise disturbances from both inside and outside the hotel are also noted, which might affect light sleepers.

Cleanliness across the hotel is positively reviewed with many guests appreciating the neat and tidy premises, from rooms to public areas. While some minor issues are pointed out, such as lapses in housekeeping and issues with carpets, the overall feedback on cleanliness is favorable, reinforced by attentive and friendly staff.

The hotel staff are consistently praised for their professionalism, friendliness and helpfulness, particularly at the reception and restaurant. Special mentions of individual staff members underline the exceptional service provided, contributing greatly to the positive guest experience. The security team also receives commendations for their assistance.

The free WiFi experience in the hotel presents a mixed bag; while some guests report fast and reliable connectivity, others face challenges with unstable and intermittent service, particularly in their rooms. The need for daily password renewals adds to the inconvenience for some guests.

The pool area, though clean and usable, is noted to be smaller than expected and lacking sufficient seating for relaxation. Guests suggest enhancements like more chairs and better maintenance to improve the pool experience.

Parking is generally seen as secure and convenient with guests appreciating the availability of both underground and on-site options. Ease of access and additional security measures are well-received, though some concerns about space limitations and crowding are noted.

Families find the hotel particularly accommodating with good breakfast variety and activities tailored for children. Despite occasional noise and booking challenges, the welcoming atmosphere and helpful staff ensure a comfortable stay for families, making it a recommended choice for those seeking value and convenience.

The hotel’s location in the heart of Hatfield offers a lively nightlife scene with numerous restaurants, bars and clubs nearby. While ideal for those looking to enjoy the vibrant surroundings, the noise from nightlife spots can be a disturbance, especially on weekends. Guests seeking a quieter stay might consider requesting rooms away from the street noise or bringing earplugs.

Overall, Protea Hotel by Marriott Pretoria Hatfield provides a comfortable and enjoyable stay with its strategic location, excellent service and clean accommodations, particularly suiting guests who value convenience and vibrant local surroundings.
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Categories
Family Friendly Hotel
Provides comfortable accommodations in the Hatfield area. Its central location offers easy access to local attractions and the University of Pretoria. The hotel includes a swimming pool and family-friendly services.

Hotel near Nightlife Spots
This hotel is located in Hatfield, which has a vibrant nightlife scene. It provides access to the area's bars and restaurants.

Business Hotel
Located in Hatfield, this hotel provides comfortable rooms and essential amenities for business travelers. It is centrally located and offers easy access to the University of Pretoria and other attractions.

Accessible Hotel
This hotel's facilities are noted for being accessible and well-maintained. Accessible rooms are available for guests requiring specific accommodations, and accessible parking is provided on-site.

3-Star Hotel
This hotel offers free Wi-Fi and modern rooms with air conditioning. It features an outdoor pool, bar, and restaurant. It is close to various restaurants and a shopping center.

Hotel with Outdoor Pool
This hotel is confirmed to have an outdoor pool.

Hotel with Swimming Pool

  Rooftop Pool    Outdoor Pool  


Hotel with Parking

Cheap Hotel

Hotel with Rooftop Pool

Room Types
Standard Queen Room with City View The double room has city views. The unit has 1 bed.

Superior King Room with City View The double room features city views. The unit offers 1 bed.

Superior King Room with Balcony and City View The double room features a balcony.

Luxury King Room with Sofa Bed and City View The double room features city views. The unit offers 2 beds.

Luxury King Room with Sofa Bed and Balcony - City View Guests can benefit from a balcony and city views. The unit offers 2 beds.

Deluxe King Room with Sofa Bed and City View The double room has city views. The unit has 2 beds.

Standard Twin Room with City View The double room features city views. The unit offers 2 beds.

Standard King Room with City View The double room features city views. The unit offers 1 bed.

Guest Reviews
7.9
Good
Location
Protea Hotel by Marriott Pretoria Hatfield boasts a prime location, making it an ideal choice for visitors to the area. Centrally positioned, the hotel offers easy access to numerous amenities, including shops, restaurants and the Hatfield Plaza shopping center, which is just across the road. This convenience is further enhanced by its proximity to the Gautrain station, providing straightforward connectivity to other parts of Pretoria and beyond.

Guests find the location perfect for both leisure and business stays, particularly appreciating its closeness to the University of Pretoria and various embassies. The surrounding area is lively yet peaceful, offering a safe environment bustling with student life and nightlife options.

With public transportation readily available and a busy network of restaurants, bars and fast food outlets just steps away, the hotel’s location simplifies mobility and dining choices. Whether attending a sport tournament, a concert or simply exploring the city, visitors benefit from the venue's strategic position, making travel and recreation simple and efficient.

The hotel’s centrality and convenience are highly praised, contributing significantly to its appeal. It ensures guests are close to everything they need, enhancing the overall stay experience with accessible services and vibrant local surroundings.

Breakfast
Breakfast at Protea Hotel by Marriott Pretoria Hatfield consistently receives high praise from guests. The variety of options available caters to all tastes with assessments highlighting the inclusive nature of the offerings, even for families with young children. Many guests found the breakfast delicious, describing it with terms like "mouth-watering," "superb," "amazing," and "first class." The flexibility in serving times and the buffet style are seen as positive aspects, adding to the convenience of the experience.

Guests appreciate the excellent quality and presentation, often noting that the breakfast exceeded their expectations. The breakfast is considered a highlight of the stay for many with some calling it the best part of their visit. A few reviews also mentioned the value for money, noting that despite some considering breakfast prices a bit high, it remained worth every cent.

There are mentions of the breakfast service being exceptional with particular kudos to the chefs and friendly staff. However, a small number of guests mentioned specific drawbacks such as the breakfast being cold, limited vegetarian options or delays in replenishing the buffet. Occasionally, services like packed breakfast or in-room breakfast orders fell short of expectations.

Overall, the breakfast at Protea Hotel by Marriott Pretoria Hatfield is a well-regarded aspect of the guest experience, celebrated for its diverse, delicious and well-managed offerings despite a few minor criticisms.

Dinner
Protea Hotel by Marriott Pretoria Hatfield offers a dining experience that has generally been well-received by its guests. Many have praised the restaurant, calling it one of the best aspects of the hotel with the dining area described as beautiful and the staff and facilities earning high marks for excellence. The food itself has been frequently highlighted as delicious, tasty and great with several guests commending the dinner specifically for being delightful and exquisite.

Guests particularly enjoyed the room service, which was noted for being efficient and found the in-house restaurant's meals to be a bonus during their stay. There were mentions of specific dishes such as dinner options and traditional restaurant food with the latter being described as exquisite by one visitor. However, there were also some critical remarks, noting issues such as limited menu options, expensive meals and a lack of vegetarian choices.

Though most feedback on the food was positive, there were a few disappointing experiences, including an underwhelming oxtail dish and another instance where the dinner lacked variety and was not deemed value for money. Additionally, some guests noted cleanliness issues, such as spotting roaches during breakfast and found food to be merely okay or not special at times. Overall, while there are areas for improvement, the overall dining experience at Protea Hotel is generally positive with many guests appreciating the quality and taste of the food served.

Rooms
The reviews for the rooms at 'Protea Hotel by Marriott Pretoria Hatfield' reveal a mixed experience for guests. On the positive side, many guests praised the cleanliness, comfort and spaciousness of the rooms. Numerous reviews highlighted that the rooms were very clean and well-maintained with comfortable beds ensuring a good night's sleep. The newer and upgraded rooms seemed to provide a more pleasant experience with one guest noting the fantastic air-conditioning. Room service was generally described as efficient and friendly, adding to the overall satisfactory service experience.

However, several guests pointed out some negative aspects that detracted from their stay. A recurrent issue was the absence of basic amenities like refrigerators and microwaves in the standard rooms. Complaints about the small size of many rooms were also frequent, making them feel cramped and less comfortable. Some rooms had maintenance issues such as stained or broken furniture, blocked basins and bad smells. Noise disturbances both from outside and from other guests in the hotel were also a common grievance.

Despite these issues, the hotel's cleanliness and staff friendliness were consistently appreciated, making it a reasonable choice for travelers prioritizing a clean and comfortable stay, provided they are aware of potential space limitations and varying room conditions.

Beds
Protea Hotel by Marriott Pretoria Hatfield is widely praised for its bed comfort among its guests. A majority of the reviews describe the beds as comfortable with some guests highlighting the big, king-size beds that provide a luxurious sleeping experience. Many found the bedding to be of great quality, clean and crisp, which added to a good night’s rest. The rooms with clean, spacious and well-maintained beds left a positive impression, often mentioned alongside the comfort of the beds themselves.

However, there are some mixed feelings when it comes to bed size and firmness. A few guests noted that the beds can be on the smaller side or sometimes too stiff. Some mentioned issues with bed configurations, such as two single beds being joined to make a king-size bed, which occasionally resulted in discomfort. Despite these occasional drawbacks, the positive feedback underscores that the beds at Protea Hotel provide a generally comfortable and satisfying experience, making it a reliable choice for restful accommodation.

Cleanliness
The cleanliness of Protea Hotel by Marriott Pretoria Hatfield has garnered a mixed but predominantly positive response from guests. Many reviews highlight the hotel as being very clean with rooms described as beautiful, spacious and well-maintained. Visitors emphasized that the hotel premises, including the reception and dining areas, are neat and tidy. Housekeeping is generally commended for keeping rooms spotless and comfortable, often noting fresh bedding and clean bath towels.

However, some reviews pointed out inconsistencies, such as occasional housekeeping lapses and issues with the carpeting in some rooms, including unpleasant odors and stains. Dirty sheets and other minor cleanliness issues in specific areas like bathrooms and corridors were also mentioned by a few guests.

Despite these drawbacks, the overall sentiment leans towards a positive experience with cleanliness standards, supported by friendly staff and a comfortable atmosphere. The hotel's clean and modern accommodations, along with attentive service, make it a reliable choice for travelers seeking both comfort and convenience.

Staff
The reviews for Protea Hotel by Marriott Pretoria Hatfield consistently highlight the staff as one of the hotel's standout features. Visitors frequently describe the staff as friendly, helpful, professional and welcoming. Staff members at the reception and restaurant receive special mention for their exceptional service and eagerness to assist guests. The security personnel are also noted for being particularly helpful. Several guests extended their gratitude to specific staff members like Philip and Mr. Karabo for their outstanding service.

Guests appreciated the smooth and efficient check-in process and the overall professionalism and friendliness of the staff, contributing to a warm and accommodating atmosphere. While there were a few isolated incidents of dissatisfaction, the general consensus is that the staff's attitude and willingness to assist significantly enhanced the overall hotel experience. The consistent praise for the staff's friendliness and professionalism suggests that they play a crucial role in making guests' stays enjoyable and memorable.

Wi-Fi
Protea Hotel by Marriott Pretoria Hatfield offers a mixed experience when it comes to WiFi connectivity. On the bright side, many guests appreciated the dependable, fast and reliable free Wi-Fi, praising it for being always on and never failing. There were mentions of good internet access and some found it excellent for online activities. However, a significant number of guests reported challenges with the WiFi. Issues included unstable and unreliable connections, particularly in the rooms with multiple guests unable to connect or experiencing very slow service. Some guests noted the need to renew WiFi passwords daily and experienced intermittent connections. Overall, while some guests found the WiFi satisfactory, others found it lackluster, especially in the comfort of their rooms.

Pool
The pool at Protea Hotel by Marriott Pretoria Hatfield has received mixed reviews. While some guests appreciated the pool's cleanliness and considered it usable and well-located, many pointed out that the pool is small and appears smaller than depicted in pictures. The need for chairs around the pool area was frequently noted, as well as suggestions for better monitoring and the addition of seating for relaxation and convenience. Some guests expressed concerns about the pool's cleanliness, indicating that it sometimes wasn't maintained properly. Despite its compact size, the pool area, combined with the upcoming gym access, offers a venue for relaxation and safe swimming, albeit with room for improvement in terms of facilities and maintenance.

Parking
Guests' reviews regarding parking at Protea Hotel by Marriott Pretoria Hatfield mostly highlight the positive aspects of the facility. Guests frequently mention safe and secure parking, making them feel confident about leaving their vehicles on the premises. The hotel offers both underground and on-site parking options, ensuring convenience for those driving to the property. Many noted that accessing the parking area is straightforward with some mentioning remote-controlled access for added security. Several guests appreciated that parking was free, adding to the overall value of the stay.

Despite some reviews pointing out issues such as the limited number of spaces, difficult entry and exit and occasional crowding in the parking lot, the hotel's effort to provide a secure and convenient parking solution is well-received. The availability of nearby car parks and helpful staff further mitigate some of these concerns.

Overall, the parking situation at this location is safe and generally convenient with ample measures taken to accommodate guests' vehicles securely.

Family
Protea Hotel by Marriott Pretoria Hatfield stands out as a family-friendly destination, bolstered by a reputation for good accommodations and a welcoming atmosphere for all ages. Guests frequently commend the breakfast variety, noting it caters well to both adults and children, making mornings a pleasant experience for families. The hotel's commitment to family-friendly services is evident with special accommodations and activities tailored towards children, allowing them to run around and enjoy their stay.

While some reviews hint at occasional noise from larger groups and issues like lack of air-conditioning, the overall sentiment remains positive. The staff is generally described as professional, friendly and helpful, contributing significantly to a seamless and convenient experience. Families have highlighted the hotel as one of the best for its value for money, well-appointed rooms and overall organization.

The atmosphere is conducive to both couples and families with many guests expressing their intention to return. Despite occasional challenges with booking, the hotel's reception and help desk services are praised for their efficiency and effectiveness. Protea Hotel by Marriott Pretoria Hatfield is recommended for those seeking a comfortable and enjoyable family stay.

Nightlife
Protea Hotel by Marriott Pretoria Hatfield is situated in a lively and bustling area, perfect for travelers looking for an active nightlife scene. The hotel is conveniently located near numerous restaurants, bars and nightclubs, offering plenty of dining and entertainment options within walking distance. Hatfield is particularly vibrant with student life, adding to the energetic atmosphere of the area.

However, its proximity to nightlife spots also means that the area can be extremely noisy, especially on weekends. Guests have reported noise from nearby clubs, loud music playing into the early hours and the sounds of cars and revelers on the streets. Some rooms, particularly those closer to the clubs, may experience significant noise disturbances, making it a less ideal choice for those seeking a quiet stay.

Despite these issues, the hotel remains an excellent choice for those who want to be in the heart of the action with easy access to the Gautrain station and various local amenities. Travelers should consider bringing earplugs or requesting a room further from the noise when booking, to ensure a more restful stay.

3 Star
Protea Hotel by Marriott Pretoria Hatfield offers a solid three-star experience, presenting good value for money. Many guests found the hotel to be reasonably priced and decent, seeing it as a good standard of accommodation. Despite some areas needing improvement, such as the carpets and general maintenance and amenities not fully meeting three-star expectations like the absence of fridges in rooms, overall, the hotel left a pleasant impression.

The rooms, although small, were noted for their cleanliness. The location of the hotel, set in a peaceful area, added to the overall appeal. The environment of the hotel was described as very neat and the customer service received high marks for cleanliness and helpful staff.

Some guests experienced typical three-star service and noted the hotel could sometimes get very busy with occasional loud music. Despite these minor issues, visitors appreciated the good balance of affordable rates and quality service, making it a reasonable choice for short stays and those seeking a cost-effective option.

Business
Protea Hotel by Marriott Pretoria Hatfield offers a central location in the vibrant Hatfield Business district, making it convenient for business travelers, especially for those attending conferences at the University of Pretoria. The hotel provides a decent workspace within the rooms and is geographically well-positioned close to businesses and a mall. Guests often highlight the professional and excellent quality of service, which adds value to their stay.

Access to the hotel is seamless with electronic entry and the proximity to local clubs and nightlife can be a plus for some guests. However, the noise levels might deter businessmen who require a quieter environment with some reviews mentioning disturbances from neighboring rooms hosting parties.

While there are positive notes on the lovely breakfast and cozy lounge and restaurant, the hotel falls short in providing essential business facilities like reliable internet and dedicated meeting rooms. Despite these drawbacks, early check-in accommodations and room cleanliness consistently receive praise.

Overall, while the hotel offers many conveniences and excellent service, the noise and lack of business-specific amenities might make it less ideal for travelers with extensive business needs.

Accessible
Protea Hotel by Marriott Pretoria Hatfield receives positive feedback for its accessibility. Guests appreciate its perfect location near the University of Pretoria and its proximity to shops and amenities, ensuring convenience and ease of access. The hotel is noted for being easily accessible, offering accessible rooms and facilities for guests with disabilities, including wheelchairs and disability chairs. Additionally, transportation options in the area enhance the convenience of reaching the hotel. Despite some minor issues like noise disturbances and occasional lapses in access control, the overall accessibility of the hotel proves to be user-friendly and accommodating for all guests.

Outdoor Pool
The Protea Hotel by Marriott Pretoria Hatfield offers guests an outdoor pool, though reviews indicate several areas for improvement. Many guests found the pool to be quite small and noted that it was not always clean. The water was described as occasionally cold and dirty, which detracted from the overall experience. Some guests pointed out that the pool area was unmonitored, leading to disruptions when children used it for parties. Despite its functional state, the pool's small size and cleanliness issues were recurrent themes in the feedback. On a positive note, the hotel does feature unique rooftop pools and offers a generally clean environment with attractive seaviews.


Yes, Protea Hotel by Marriott Pretoria Hatfield has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.

No, a spa isn't available at Protea Hotel by Marriott Pretoria Hatfield.

No, Protea Hotel by Marriott Pretoria Hatfield doesn't allow dogs.

Yes, parking facilities are available at Protea Hotel by Marriott Pretoria Hatfield.

No, Protea Hotel by Marriott Pretoria Hatfield doesn't have a gym.

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