Sheraton Pretoria Hotel
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Summary of reviewsThe Sheraton Pretoria Hotel enjoys a prime, strategic location directly across from the Union Buildings, providing stunning views and easy access to key attractions and amenities. It's well-positioned for tourists and business travelers, though some guests note a nighttime walking safety concern.
Guests mostly praise the breakfast for its extensive, high-quality selection catering to various dietary needs. The service is friendly and attentive, although some find the breakfast overpriced with occasional lapses in variety. Dinner experiences are generally positive with many praising the delicious food and good service, though there are calls for more menu variety and higher consistency.
The hotel's rooms receive commendations for their spaciousness, cleanliness and comfort with many enjoying the elegant African colonial style and beautiful views. However, feedback indicates that updates and maintenance are necessary with reports of outdated facilities and occasional housekeeping inconsistencies.
Cleanliness throughout the hotel is generally regarded positively with daily diligent cleaning services praised. Yet, some issues like mold, cockroaches and slow housekeeping are noted. The overall ambiance remains welcoming thanks to the friendly staff, who are frequently highlighted for their attentiveness and professionalism despite some isolated negative encounters.
WiFi service is a significant issue for many guests with frequent complaints about poor and inconsistent connectivity. The hotel's spa services are well-received with high praise for treatments and therapists, although some facilities need maintenance. The gym, while a convenient amenity, is often criticized for outdated and malfunctioning equipment, particularly cardio machines.
The pool area earns mixed reviews; it's appreciated for its relaxing ambiance and pool service but criticized for maintenance issues and the lack of poolside bar. Parking at the hotel, although secure and ample, faces criticism over additional fees and maintenance problems in the basement parking area.
Family-friendly amenities make the Sheraton Pretoria Hotel an attractive option for families with ample space in rooms and engaging environments for children. Overall, the hotel offers a mostly positive experience, highlighted by its prime location, comfortable accommodations and friendly service, albeit with room for improvement in certain areas.
Categories
Guests mostly praise the breakfast for its extensive, high-quality selection catering to various dietary needs. The service is friendly and attentive, although some find the breakfast overpriced with occasional lapses in variety. Dinner experiences are generally positive with many praising the delicious food and good service, though there are calls for more menu variety and higher consistency.
The hotel's rooms receive commendations for their spaciousness, cleanliness and comfort with many enjoying the elegant African colonial style and beautiful views. However, feedback indicates that updates and maintenance are necessary with reports of outdated facilities and occasional housekeeping inconsistencies.
Cleanliness throughout the hotel is generally regarded positively with daily diligent cleaning services praised. Yet, some issues like mold, cockroaches and slow housekeeping are noted. The overall ambiance remains welcoming thanks to the friendly staff, who are frequently highlighted for their attentiveness and professionalism despite some isolated negative encounters.
WiFi service is a significant issue for many guests with frequent complaints about poor and inconsistent connectivity. The hotel's spa services are well-received with high praise for treatments and therapists, although some facilities need maintenance. The gym, while a convenient amenity, is often criticized for outdated and malfunctioning equipment, particularly cardio machines.
The pool area earns mixed reviews; it's appreciated for its relaxing ambiance and pool service but criticized for maintenance issues and the lack of poolside bar. Parking at the hotel, although secure and ample, faces criticism over additional fees and maintenance problems in the basement parking area.
Family-friendly amenities make the Sheraton Pretoria Hotel an attractive option for families with ample space in rooms and engaging environments for children. Overall, the hotel offers a mostly positive experience, highlighted by its prime location, comfortable accommodations and friendly service, albeit with room for improvement in certain areas.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
The Sheraton Pretoria Hotel enjoys a prime location that is frequently highlighted by guests for its proximity to key attractions in Pretoria. It is perfectly situated right across from the iconic Union Buildings, offering stunning views that leave a lasting impression. The hotel is also within easy reach of the Pretoria Art Museum and other central landmarks, making it ideal for tourists and business travelers alike.
The neighborhood is described as peaceful and safe and the hotel's strategic location allows for seamless access to locations such as Hatfield for meetings and various shops and parks. Guests appreciate the convenience of being near Tambo airport in Johannesburg and various local amenities.
While the majority of reviews praise the hotel's location, a few remarks indicate that some may find the surrounding area less safe for walking at night. However, the overall sentiment highlights the hotel's excellent placement, making it a standout choice for visitors to Pretoria seeking comfort and easy access to the city’s notable sights.
Guest reviews of the breakfast at the Sheraton Pretoria Hotel reveal a generally positive experience with many guests describing it as wonderful, excellent, amazing and delicious. A recurring highlight is the wide variety of options available at the breakfast buffet, catering to different dietary needs, including gluten-free and vegetarian requirements. The freshness of the food and the quality of presentation are also commonly praised. Friendly and attentive service further enhances the dining experience, contributing to an enjoyable environment.
However, there are a few criticisms. Some guests feel that the breakfast is overpriced and there are occasional complaints about limited food offerings and certain items running out quickly, such as croissants and fresh bread. While most find the breakfast to be substantial and well-cooked, a minority express dissatisfaction with the overall quality and variety, suggesting that it falls short of a 5-star standard.
In conclusion, breakfast at the Sheraton Pretoria Hotel is highly regarded by the majority of guests for its extensive selection and quality, despite some concerns over price and occasional lapses in variety and service.
The dinner experience at the Sheraton Pretoria Hotel garnered a mix of opinions from guests. Many appreciated the culinary efforts, frequently describing the food as delicious, tasty and fresh. The dinner buffet and à la carte options received particular praise with some guests expressing that they had the best breakfast and dinner there. The cuisine was often highlighted as excellent with special kudos given to the chef and commendations for good service from staff like waiter Niki.
However, there were notable criticisms. Some guests found the dinner menu to be limited and while the buffet was generally enjoyed, there were calls for more variety and better options. A few guests were disappointed with specific dishes, citing issues like undercooked fish and overly salty mince. Others mentioned that the food did not meet their five-star expectations, describing it as mediocre, bad or even horrid.
Despite these negative comments, the overall sentiment towards the food leaned towards the positive with several guests praising the food quality as amazing and very good. The service, especially through room service, was often seen as a redeeming factor, ensuring a satisfactory dining experience for many.
Sheraton Pretoria Hotel’s rooms have garnered a variety of feedback from guests, but they consistently highlight the spaciousness and cleanliness as standout features. Many guests appreciated the ample space available in their rooms, making their stay comfortable and easy to move around. Several reviews describe the rooms as lovely, very comfortable and even luxurious, often mentioning that the rooms offered beautiful views, especially of the Union Building.
The comfort of the beds and the cleanliness of the rooms are frequently praised with guests noting that the rooms were neat, well-maintained and came with all the necessary amenities. Some reviewers mentioned how the room upgrades to deluxe options added a touch of elegance to their stay. The African colonial style furnishing has also been positively highlighted, adding to the overall ambiance.
However, a recurring theme among the reviews is the outdated nature of the rooms. From old furniture to aging bathroom facilities and malfunctioning air conditioning, there is clear feedback that updates and maintenance are needed. Some guests also reported issues such as cockroaches, which significantly marred their experience.
Room service and readiness seemed inconsistent with some guests experiencing delays or finding their rooms not cleaned upon return. Despite these drawbacks, the large, clean and comfortable rooms were a significant positive aspect for many, making Sheraton Pretoria a noteworthy option for travelers who value spacious accommodations and cleanliness.
When it comes to resting at the Sheraton Pretoria Hotel, guests overwhelmingly highlight the exceptional comfort of the beds. Descriptions like "comfortable," "comfy," and "super comfortable" frequently appear, indicating a consistent satisfaction with the quality of sleep provided. Many remarked on the beds being both large and extremely comfortable, even citing terms like "king-size" to denote their spaciousness. Some guests went as far as to describe the bed comfort as amazing, beyond comparison and even luxurious.
A recurring theme is the cleanliness and quality of the bedding with several noting it as excellent. Nonetheless, a few reviews pointed out minor issues such as un-ironed or torn linen, which seem to be exceptions rather than the rule. There were isolated complaints about mattresses being worn or slippery at the edges and a few guests found the beds either too soft or encountered issues like squeakiness and wetness.
Overall, the Sheraton Pretoria Hotel appears to offer a predominantly positive sleeping experience with comfortable, spacious beds and clean bedding earning high marks. The minor negative points were exceptions and stood out less in the sea of praise for bed comfort.
Sheraton Pretoria Hotel offers a mixed experience when it comes to cleanliness and maintenance, though many guests appreciate its cleanliness and spacious, comfortable accommodations. Numerous reviews highlight clean rooms, comfortable beds and well-maintained facilities. The hotel itself and its interior are often described as very clean, contributing to an overall positive ambiance. Daily diligent cleaning services are often praised and many guests find their rooms spotless with special mentions of clean bathrooms and fresh environments.
However, some issues persist, from dusty rooms and outdated amenities to more severe cleanliness concerns like cockroaches, mold in the bathrooms and dirty carpets. Slow housekeeping services and the occasional oversight in cleaning, such as leftover room service trays and dirty plug sockets, detract from the otherwise positive experience. The cleanliness of communal areas like the pool and parking facility also requires more consistent attention.
Despite these shortcomings, friendly staff and a welcoming atmosphere significantly enhance the guest experience. The hotel's setting is aesthetically pleasing, clean and comfortable, making it an attractive option for visitors who prioritize a clean environment. While there's room for improvement, Sheraton Pretoria Hotel generally provides a pleasant stay with commendable cleanliness in its rooms and public areas.
The Sheraton Pretoria Hotel has received an array of feedback regarding its staff with a predominant focus on their friendliness and professionalism. Many guests praised the staff for being very welcoming, attentive and accommodating. Words like hospitable, courteous and efficient frequently appear in the reviews. Specific staff members, such as those at the reception and housekeeping, are highlighted for providing exceptional service, going above and beyond to meet guests' needs and contributing to special occasions.
However, amidst the numerous positive commendations, there are mentions of less satisfactory experiences. A few guests noted encounters with unfriendly or unhelpful staff members. Some reviews mention issues with reception staff and housekeeping efficiency, citing examples of slow room service and occasional lapses in attentiveness.
Despite these occasional setbacks, the overall sentiment remains largely positive with the majority of guests appreciating the welcoming and friendly nature of the staff. The consistency in positive feedback suggests that the hotel's staff play a significant role in creating a pleasant and enjoyable stay for their guests.
The Sheraton Pretoria Hotel, despite its many amenities, seems to struggle significantly with providing a reliable WiFi service. Numerous guests have reported that the WiFi connectivity is frequently poor, slow and often fails to work at all. Attempts to access the internet in rooms have led to frustrations with problems such as inconsistent connections and sporadic service. While a small number of guests have mentioned good WiFi experiences, the majority describe the coverage as beyond bad and the internet speed as inadequate, particularly for a 5-star hotel standard. Efforts by the staff to assist with WiFi issues have also seemed ineffective for many visitors, leaving them disconnected and dissatisfied with the hotel's digital amenities.
The Sheraton Pretoria Hotel boasts a well-maintained spa that many guests have found impressive. Visitors often highlight the great spa treatments and massages, describing them as fantastic experiences and even heavenly. Numerous positive mentions go to specific therapists like Heather and Sandy, who are praised for their excellent service. The spa also offers a range of leisure options, including a gym, pool and sauna, though there have been occasional complaints about the sauna not working and some issues with cleanliness. Despite a few criticisms about the spa center not meeting expectations for some, the majority of reviews reflect an overall positive sentiment towards the spa services available at the hotel.
The gym at Sheraton Pretoria Hotel receives mixed reviews from guests. Many visitors appreciate the convenience and availability of leisure alternatives, including the gym, emphasizing its positive aspects. Some guests highlight that they liked the gym and found it to be a good or nice facility, often noting the benefit of it being empty. However, other reviews point out significant drawbacks. A recurring issue is the outdated and poorly maintained equipment with several guests mentioning that many machines did not work properly, particularly the cardio equipment like treadmills and bicycles. Despite its potential, the gym could use improvements to better meet guest expectations.
Sheraton Pretoria Hotel features a pool area that has received mixed reviews from guests. On the positive side, many visitors found the pool inviting, clean and great for relaxation, complimenting its lovely and nice ambiance. The pool area is mentioned often with some guests thoroughly enjoying the amenities and praising the exceptional pool service and the overall poolside experience. The pool also offers a beautiful view and a welcoming space for sunbathing with its sun beds.
However, several reviews highlight the need for better maintenance. Issues such as broken and dirty pool beds, dilapidated chairs and towels that need replacement were mentioned multiple times. Some guests encountered debris and felt the pool needed a thorough cleaning. Problems with intoxicated patrons and broken glasses around the pool area also detracted from the overall experience for some. A poolside bar seems to be a missing feature that guests think would enhance their stay. The pool's depth was noted as unsuitable for young children and maintenance closures were a recurring inconvenience for those who wanted to swim. Despite these concerns, many found the pool to be a lovely place to unwind when well-maintained.
The parking situation at the Sheraton Pretoria Hotel has garnered mixed feedback from guests. On a positive note, many reviewers appreciated the availability of substantial on-site parking and found it to be secure and safe. Some guests also noted that they had access to free parking, appreciating the convenience it provided.
However, there were several criticisms regarding the parking facilities. Many guests were dissatisfied with the need to pay for parking, suggesting it should be included for overnight stays. The basement parking, in particular, received negative remarks for maintenance issues such as leaky pipes and unpleasant odors, including the smells of sewage and smoke. The lighting in the parking areas was also described as very dark, contributing to an overall feeling that the parking environment was stuffy and in need of improvement.
Additionally, the parking garage made navigation difficult, especially at the entrance and exit points. This has led some guests to call for better organization and clearer orientation for users. Despite the secure parking, the lack of on-site security personnel to assist with parking was a noted drawback. Overall, while the Sheraton Pretoria Hotel offers ample and secure parking, improvements in maintenance and policies regarding parking fees could significantly enhance the guest experience.
Sheraton Pretoria Hotel stands out as a prime destination for family vacations, offering a host of amenities and activities tailored towards children. Guests frequently commend the hotel's pool area, noting that it provides decent space for kids to enjoy, making it a hit among the younger family members. The atmosphere throughout the hotel is described as very suitable for families, creating a great ambiance for all family members to feel engaged and entertained.
Families particularly appreciate the large family suites, which offer ample space and convenience, such as rooms with an integral door for parents and children. The services provided are well-suited for children's needs, ensuring a lovely experience throughout the stay. Special touches, such as jacuzzi facilities, add to the overall enjoyment and relaxation for families.
The hotel is not only a spot for a holiday with family but is also seen as a great value for money, making it a recommendable choice for friends and extended family members. Patrons also find it a perfect option for short stays, whether for couples, business trips or family vacations.
Guests have shared mixed feedback regarding the Sheraton Pretoria Hotel, particularly surrounding its five-star rating and associated expectations. Positive comments frequently highlight the friendly, efficient staff and excellent service, which contribute to a superior dining experience. Some travelers affirm it as the best five-star option in Pretoria, matching the overall quality they anticipated.
However, a significant number of reviews express disappointment, noting that the hotel often falls short of five-star standards. Criticisms point to a need for upgraded facilities and improved maintenance to align with the advertised rating. Instances of poor customer service, shabby quality and subpar cleanliness were mentioned, leading some guests to feel that the experience did not justify the high rating or price.
Despite some reviewers finding aspects of their stay superb, the consensus suggests that while the hotel shows potential, it requires improvements to consistently deliver a true five-star experience.
The Sheraton Pretoria Hotel offers a delightful experience, equipped with all the amenities needed for business trips. The business center is well-stocked and ergonomically designed, making it ideal for conference attendees and business travelers. Its central location is particularly convenient, ensuring easy access to meeting venues and other essential services.
Cleanliness stands out as a major strength of this hotel with consistently high standards of hygiene and organization reported. The environment is secure and well-maintained, providing a stress-free setting for both work and relaxation.
While the absence of digital TV in the rooms and some issues with room service were noted, the hotel compensates with its comprehensive business facilities and ergonomic desk setups. High-speed WiFi enhances the working experience, making it suitable for both business and leisure stays.
The decor and design reflect a five-star standard, adding a touch of elegance to every visit. The staff are praised for their professional handling of business relationships and the smooth check-in process adds to the overall positive experience.
Overall, the Sheraton Pretoria Hotel is a perfect choice for short stays, whether you’re traveling for business, leisure or even with family.
The Sheraton Pretoria Hotel has received positive feedback regarding its accessibility for guests with disabilities. Visitors have highlighted the wheelchair-friendly accommodations in the rooms and praised the hotel's overall accessibility features. The facility is noted for being easy to access and clean, making it suitable not only for families but also for individuals who use wheelchairs. The hotel's location is also described as accessibility-friendly. However, there is a note mentioning the absence of a lift to the second floor, which might be a consideration for some guests. Overall, the Sheraton Pretoria Hotel provides a welcoming environment with good accessible features.
The Sheraton Pretoria Hotel's outdoor pool receives praise for its beauty and cleanliness. Guests consistently highlight the beautiful views and the attractiveness of the pool area, mentioning that it is clean and neat. However, some guests note that the poolside is not wheelchair-friendly and that the pool itself may be too deep for young children. There are also mentions of the pool needing some improvement and attention, as some encountered it during renovation or found it to be visibly dirty at times. Despite these issues, the overall impression is that the pool area is quite lovely and offers a pleasant experience.
Sheraton Pretoria Hotel provides a serene and romantic ambiance, making it an ideal choice for honeymooners. The quiet location adds to the charm, offering a peaceful retreat perfect for couples seeking a beautiful and relaxing experience. The honeymoon package is particularly delightful, enhancing the overall stay for newlyweds.
The Sheraton Pretoria Hotel offers a truly luxurious experience that stands out as world class. Guests consistently highlight the professional service and striking decor, noting that the facilities are nothing short of stunning. The hotel itself is described as beautiful and majestic-looking, particularly inside, providing a magnificent location for a getaway. The spa and comfort amenities are top-notch, contributing to a sense of secure relaxation and quality.
Visitors rave about the spacious, modern-style rooms equipped with luxurious bathrooms and bedding, making them feel right at home. The hotel's elegant and regal ambience offers a taste of royalty, fitting for a five-star establishment. From the personalized check-in process to the high-quality finishes and wood decor, every detail adds to the sense of pure luxury. For those seeking an experience defined by class and luxury, the Sheraton Pretoria Hotel is the ultimate destination.
The Sheraton Pretoria Hotel offers a setting that resonates with romantic charm and elegance, making it an ideal destination for memorable getaways, whether for anniversaries, birthdays or simply a quick romantic escape. Couples can anticipate an array of services and a romantic setup that enhances their experience. The hotel's romantic suite and honeymoon suite are particularly noteworthy for their lovely ambiance and atmosphere, catering well to those special celebrations of love.
Guests highlighted the tranquil and romantic areas within the hotel, providing a serene backdrop perfect for couples. The aesthetic appeal of the building both inside and out further adds to the romantic experience, making it a lovely place for an enjoyable stay. The quiet setting, clean rooms and availability of amenities like the jacuzzi contribute to the overall sense of comfort and luxury.
The hotel is also praised for its excellent management and friendly, attentive staff. Breakfast at the Sheraton Pretoria is described as amazing, adding to the delight of the stay. The romantic night out at this hotel can be an eternally memorable event due to its well-thought-out design and services, making it strongly recommended for future romantic getaways.
Location Show Map
Location
The neighborhood is described as peaceful and safe and the hotel's strategic location allows for seamless access to locations such as Hatfield for meetings and various shops and parks. Guests appreciate the convenience of being near Tambo airport in Johannesburg and various local amenities.
While the majority of reviews praise the hotel's location, a few remarks indicate that some may find the surrounding area less safe for walking at night. However, the overall sentiment highlights the hotel's excellent placement, making it a standout choice for visitors to Pretoria seeking comfort and easy access to the city’s notable sights.
Breakfast
However, there are a few criticisms. Some guests feel that the breakfast is overpriced and there are occasional complaints about limited food offerings and certain items running out quickly, such as croissants and fresh bread. While most find the breakfast to be substantial and well-cooked, a minority express dissatisfaction with the overall quality and variety, suggesting that it falls short of a 5-star standard.
In conclusion, breakfast at the Sheraton Pretoria Hotel is highly regarded by the majority of guests for its extensive selection and quality, despite some concerns over price and occasional lapses in variety and service.
Dinner
However, there were notable criticisms. Some guests found the dinner menu to be limited and while the buffet was generally enjoyed, there were calls for more variety and better options. A few guests were disappointed with specific dishes, citing issues like undercooked fish and overly salty mince. Others mentioned that the food did not meet their five-star expectations, describing it as mediocre, bad or even horrid.
Despite these negative comments, the overall sentiment towards the food leaned towards the positive with several guests praising the food quality as amazing and very good. The service, especially through room service, was often seen as a redeeming factor, ensuring a satisfactory dining experience for many.
Rooms
The comfort of the beds and the cleanliness of the rooms are frequently praised with guests noting that the rooms were neat, well-maintained and came with all the necessary amenities. Some reviewers mentioned how the room upgrades to deluxe options added a touch of elegance to their stay. The African colonial style furnishing has also been positively highlighted, adding to the overall ambiance.
However, a recurring theme among the reviews is the outdated nature of the rooms. From old furniture to aging bathroom facilities and malfunctioning air conditioning, there is clear feedback that updates and maintenance are needed. Some guests also reported issues such as cockroaches, which significantly marred their experience.
Room service and readiness seemed inconsistent with some guests experiencing delays or finding their rooms not cleaned upon return. Despite these drawbacks, the large, clean and comfortable rooms were a significant positive aspect for many, making Sheraton Pretoria a noteworthy option for travelers who value spacious accommodations and cleanliness.
Beds
A recurring theme is the cleanliness and quality of the bedding with several noting it as excellent. Nonetheless, a few reviews pointed out minor issues such as un-ironed or torn linen, which seem to be exceptions rather than the rule. There were isolated complaints about mattresses being worn or slippery at the edges and a few guests found the beds either too soft or encountered issues like squeakiness and wetness.
Overall, the Sheraton Pretoria Hotel appears to offer a predominantly positive sleeping experience with comfortable, spacious beds and clean bedding earning high marks. The minor negative points were exceptions and stood out less in the sea of praise for bed comfort.
Cleanliness
However, some issues persist, from dusty rooms and outdated amenities to more severe cleanliness concerns like cockroaches, mold in the bathrooms and dirty carpets. Slow housekeeping services and the occasional oversight in cleaning, such as leftover room service trays and dirty plug sockets, detract from the otherwise positive experience. The cleanliness of communal areas like the pool and parking facility also requires more consistent attention.
Despite these shortcomings, friendly staff and a welcoming atmosphere significantly enhance the guest experience. The hotel's setting is aesthetically pleasing, clean and comfortable, making it an attractive option for visitors who prioritize a clean environment. While there's room for improvement, Sheraton Pretoria Hotel generally provides a pleasant stay with commendable cleanliness in its rooms and public areas.
Staff
However, amidst the numerous positive commendations, there are mentions of less satisfactory experiences. A few guests noted encounters with unfriendly or unhelpful staff members. Some reviews mention issues with reception staff and housekeeping efficiency, citing examples of slow room service and occasional lapses in attentiveness.
Despite these occasional setbacks, the overall sentiment remains largely positive with the majority of guests appreciating the welcoming and friendly nature of the staff. The consistency in positive feedback suggests that the hotel's staff play a significant role in creating a pleasant and enjoyable stay for their guests.
Wi-Fi
Spa
Gym
Pool
However, several reviews highlight the need for better maintenance. Issues such as broken and dirty pool beds, dilapidated chairs and towels that need replacement were mentioned multiple times. Some guests encountered debris and felt the pool needed a thorough cleaning. Problems with intoxicated patrons and broken glasses around the pool area also detracted from the overall experience for some. A poolside bar seems to be a missing feature that guests think would enhance their stay. The pool's depth was noted as unsuitable for young children and maintenance closures were a recurring inconvenience for those who wanted to swim. Despite these concerns, many found the pool to be a lovely place to unwind when well-maintained.
Parking
However, there were several criticisms regarding the parking facilities. Many guests were dissatisfied with the need to pay for parking, suggesting it should be included for overnight stays. The basement parking, in particular, received negative remarks for maintenance issues such as leaky pipes and unpleasant odors, including the smells of sewage and smoke. The lighting in the parking areas was also described as very dark, contributing to an overall feeling that the parking environment was stuffy and in need of improvement.
Additionally, the parking garage made navigation difficult, especially at the entrance and exit points. This has led some guests to call for better organization and clearer orientation for users. Despite the secure parking, the lack of on-site security personnel to assist with parking was a noted drawback. Overall, while the Sheraton Pretoria Hotel offers ample and secure parking, improvements in maintenance and policies regarding parking fees could significantly enhance the guest experience.
Family
Families particularly appreciate the large family suites, which offer ample space and convenience, such as rooms with an integral door for parents and children. The services provided are well-suited for children's needs, ensuring a lovely experience throughout the stay. Special touches, such as jacuzzi facilities, add to the overall enjoyment and relaxation for families.
The hotel is not only a spot for a holiday with family but is also seen as a great value for money, making it a recommendable choice for friends and extended family members. Patrons also find it a perfect option for short stays, whether for couples, business trips or family vacations.
5 Star
However, a significant number of reviews express disappointment, noting that the hotel often falls short of five-star standards. Criticisms point to a need for upgraded facilities and improved maintenance to align with the advertised rating. Instances of poor customer service, shabby quality and subpar cleanliness were mentioned, leading some guests to feel that the experience did not justify the high rating or price.
Despite some reviewers finding aspects of their stay superb, the consensus suggests that while the hotel shows potential, it requires improvements to consistently deliver a true five-star experience.
Business
Cleanliness stands out as a major strength of this hotel with consistently high standards of hygiene and organization reported. The environment is secure and well-maintained, providing a stress-free setting for both work and relaxation.
While the absence of digital TV in the rooms and some issues with room service were noted, the hotel compensates with its comprehensive business facilities and ergonomic desk setups. High-speed WiFi enhances the working experience, making it suitable for both business and leisure stays.
The decor and design reflect a five-star standard, adding a touch of elegance to every visit. The staff are praised for their professional handling of business relationships and the smooth check-in process adds to the overall positive experience.
Overall, the Sheraton Pretoria Hotel is a perfect choice for short stays, whether you’re traveling for business, leisure or even with family.
Accessible
Outdoor Pool
Honeymoon
Luxury
Visitors rave about the spacious, modern-style rooms equipped with luxurious bathrooms and bedding, making them feel right at home. The hotel's elegant and regal ambience offers a taste of royalty, fitting for a five-star establishment. From the personalized check-in process to the high-quality finishes and wood decor, every detail adds to the sense of pure luxury. For those seeking an experience defined by class and luxury, the Sheraton Pretoria Hotel is the ultimate destination.
Romantic
Guests highlighted the tranquil and romantic areas within the hotel, providing a serene backdrop perfect for couples. The aesthetic appeal of the building both inside and out further adds to the romantic experience, making it a lovely place for an enjoyable stay. The quiet setting, clean rooms and availability of amenities like the jacuzzi contribute to the overall sense of comfort and luxury.
The hotel is also praised for its excellent management and friendly, attentive staff. Breakfast at the Sheraton Pretoria is described as amazing, adding to the delight of the stay. The romantic night out at this hotel can be an eternally memorable event due to its well-thought-out design and services, making it strongly recommended for future romantic getaways.
Yes, Sheraton Pretoria Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Sheraton Pretoria Hotel.
No, Sheraton Pretoria Hotel doesn't allow dogs.
Yes, parking facilities are available at Sheraton Pretoria Hotel.
Yes, Sheraton Pretoria Hotel has a gym.
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