Hilton Garden Inn Puchong
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Summary of reviewsThe Hilton Garden Inn Puchong offers a tranquil stay away from Kuala Lumpur's bustling commercial areas. Its proximity to Puchong Perdana LRT station provides some convenience for guests using public transport, though a car is recommended due to the lack of nearby amenities. The hotel's peaceful, residential surroundings and closeness to the airport are positives for those seeking a quiet environment or catching early flights.
The breakfast experience at the Hilton Garden Inn Puchong is highly praised for its wide array of delicious options, including Western and Asian dishes with guests comparing it to a 5-star hotel breakfast. Despite minor critiques regarding variety and occasional delays in refills, the general consensus is overwhelmingly positive. Dinner feedback is mixed with some meals praised while others are criticized for inconsistency and limited menu options.
The rooms are a standout feature, highlighted for their cleanliness, spaciousness and comfort. Guests appreciate the well-equipped amenities, excellent views and practical design. Cleanliness is a top priority at the hotel with rooms and public areas consistently well-maintained. The diligent and friendly cleaning staff contribute significantly to the positive guest experience.
The hotel's staff receive high commendations for their friendliness, professionalism and helpfulness with individual staff members often mentioned positively. Issues are promptly resolved, adding to the overall satisfaction of the guests. The Wi-Fi service is generally reliable and fast, catering well to both business and leisure needs.
Fitness enthusiasts can enjoy a clean and well-maintained gym. The swimming pool is widely appreciated for its pleasant and child-friendly environment, despite some guests finding it a bit small. The convenient and secure parking facilities are another advantage, though a few guests noted that the parking area could be better lit.
Families will find the Hilton Garden Inn Puchong highly accommodating with dedicated children’s facilities and a child-friendly pool. The hotel provides a safe and wholesome environment suitable for family vacations. Business travelers benefit from practical amenities like a business center and good Wi-Fi, making it a suitable choice for work-related trips.
The beds at the Hilton Garden Inn Puchong receive strong praise for their comfort, contributing significantly to a good night's sleep, although there are occasional mentions of bed comfort issues. Overall, the hotel ensures a pleasant and comfortable stay for a variety of travelers, from families to business guests.
Categories
The breakfast experience at the Hilton Garden Inn Puchong is highly praised for its wide array of delicious options, including Western and Asian dishes with guests comparing it to a 5-star hotel breakfast. Despite minor critiques regarding variety and occasional delays in refills, the general consensus is overwhelmingly positive. Dinner feedback is mixed with some meals praised while others are criticized for inconsistency and limited menu options.
The rooms are a standout feature, highlighted for their cleanliness, spaciousness and comfort. Guests appreciate the well-equipped amenities, excellent views and practical design. Cleanliness is a top priority at the hotel with rooms and public areas consistently well-maintained. The diligent and friendly cleaning staff contribute significantly to the positive guest experience.
The hotel's staff receive high commendations for their friendliness, professionalism and helpfulness with individual staff members often mentioned positively. Issues are promptly resolved, adding to the overall satisfaction of the guests. The Wi-Fi service is generally reliable and fast, catering well to both business and leisure needs.
Fitness enthusiasts can enjoy a clean and well-maintained gym. The swimming pool is widely appreciated for its pleasant and child-friendly environment, despite some guests finding it a bit small. The convenient and secure parking facilities are another advantage, though a few guests noted that the parking area could be better lit.
Families will find the Hilton Garden Inn Puchong highly accommodating with dedicated children’s facilities and a child-friendly pool. The hotel provides a safe and wholesome environment suitable for family vacations. Business travelers benefit from practical amenities like a business center and good Wi-Fi, making it a suitable choice for work-related trips.
The beds at the Hilton Garden Inn Puchong receive strong praise for their comfort, contributing significantly to a good night's sleep, although there are occasional mentions of bed comfort issues. Overall, the hotel ensures a pleasant and comfortable stay for a variety of travelers, from families to business guests.
Hotel with Parking
Guests can utilize complimentary self-parking that is both secured and covered. The hotel also provides in/out privileges and on-site EV charging facilities.
EV charging stations
Accessible Hotel
Hilton Garden Inn Puchong provides accessible rooms with features like roll-in showers and grab bars. The hotel ensures accessibility in public areas and offers accessible parking.
Hotel with EV Charging Stations
This Hilton property in Puchong provides EV charging for guests.
4-Star Hotel
Hilton Garden Inn Puchong offers an outdoor swimming pool, a fitness center, and a restaurant. Guests have praised the cleanliness, comfortable beds, and excellent breakfast. Some rooms offer lake views.
Hotel with Outdoor Pool
This hotel features three outdoor swimming pools, providing ample space for guests to swim and relax. The pool area overlooks the city and is described as nice, clean, and beautiful. There is also a hot tub available.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Cheap Hotel
Hotel with Gym
Guest Reviews
The Hilton Garden Inn Puchong offers a mixed experience when it comes to location. While some guests appreciated its quiet and peaceful surroundings, it’s worth noting that the hotel is situated in a rather secluded area, away from the main commercial zones and tourist attractions of Kuala Lumpur. The hotel is a walking distance of about 7 minutes from the Puchong Perdana LRT station, making it somewhat convenient for those relying on public transport.
However, guests who prefer amenities within walking distance should be prepared for a lack of nearby shops, restaurants and other conveniences; a car is almost a necessity. The location close to the airport is an advantage for those catching early flights and the hotel is roughly a 40-60 minute taxi ride to the center of KL. The residential surroundings can be a plus for those seeking a quieter stay, but the area can also feel too removed and somewhat eerie, especially with some abandoned facilities nearby.
Overall, while the location may be a bit tricky and isolated, it offers quietness and a serene environment for travelers who don't mind driving to nearby amenities.
The breakfast experience at Hilton Garden Inn Puchong has received generally positive remarks from guests. Many appreciate the wide array of options available at the buffet breakfast, noting the good mix of both Western and Asian dishes and the inclusion of vegetarian and vegan provisions. Guests frequently describe the breakfast as excellent, delicious and even equivalent to a 5-star hotel in quality. The variety of dishes and the plentiful spread seem to impress most visitors with specific highlights being the local flavors and the well-organized setup with ample seating.
However, there are some areas for improvement. A few guests felt that the breakfast lacked diversification, especially in terms of Indian and Western options and some noted that the quality of coffee could be better. There were also occasional remarks about certain breakfast items running out and taking too long to refill.
While breakfast generally receives high praise with many describing it as awesome or superb, there are suggestions for enhancements in terms of variety and taste to cater to a broader range of preferences. Despite these minor critiques, the overall consensus is that the breakfast at Hilton Garden Inn Puchong is a pleasant and satisfying start to the day.
Guests have shared mixed feedback regarding dinner at the Hilton Garden Inn Puchong. Many found the staff to be helpful and the dining experience exceptional. However, the quality of the food itself showed inconsistency. Some guests enjoyed their meals, praising the taste and overall dining experience, while others encountered issues such as overly salty Cantonese noodles and tasteless chicken rice. In-room dining received mixed reactions with some describing it as merely okay or average and others noting disappointments such as spoiled ingredients and a subpar Hawaiian pizza. Additionally, there were criticisms about the limited dinner options and lack of variety on the menu. Despite these critiques, some guests did express satisfaction with both buffet and in-room dining options.
The rooms at Hilton Garden Inn Puchong receive widespread positive feedback from guests. Reviewers consistently highlight the cleanliness, spaciousness and comfort of the rooms. Many guests appreciate the well-equipped amenities, including comfortable beds, ample toiletries and working desks. The rooms also boast pleasant views with some offering lake or sunset vistas, adding to the overall positive guest experience.
Guests find the rooms to be quiet and cozy, ensuring a restful stay. Additionally, the design and layout of the rooms receive praise for being aesthetically pleasing and functional. Practical features such as large windows, good lighting and reliable water pressure in the showers contribute to guest satisfaction.
Overall, the hotel appears to maintain high standards of room cleanliness and upkeep with excellent room service and maintenance frequently mentioned. The accommodation seems well-suited for different types of travelers, offering a comfortable and pleasant environment for those staying at this establishment.
At the Hilton Garden Inn Puchong, guests frequently praise the beds for being very comfortable and cozy. Many reviews highlight that the beds are soft, spacious and clean, offering a good rest. Travelers consistently describe the beds as super comfy with some calling them the most comfortable beds they've experienced. The quality of the bed and bedding meets high standards, contributing significantly to a pleasant stay.
The rooms themselves are described as modern, clean and spacious, which further complements the comfort of the beds. Guests appreciate the clean beddings and the fact that bed sheets are changed daily. The extra beds provided for children were also noted as a positive feature by families.
However, there were a few criticisms about bed comfort with some guests finding the beds either too soft or uncomfortable and a minor issue with occasional dirty or yellowed bed sheets. Despite these few drawbacks, the general sentiment indicates that Hilton Garden Inn Puchong offers a comfortable and restful sleeping experience, making it a reliable choice for travelers prioritizing a good night's sleep.
Hilton Garden Inn Puchong has garnered significant praise for its cleanliness with numerous guests noting that rooms are consistently clean, spacious and well-maintained. Reviewers frequently highlight the hotel's top-notch cleanliness standards, mentioning that rooms and public areas are spotlessly clean and fragrant. Both the hotel environment and specific amenities, such as bathrooms and bedding, receive high marks for being clean and cozy.
Guests appreciate the well-organized and functional rooms, which are described as both comfortable and quiet, contributing to a positive overall experience. The hotel's cleaning staff receive commendations for their friendly demeanor and diligent work in maintaining cleanliness throughout guests' stays. Hotel operations ensure that even during high occupancy periods or celebrations, cleanliness standards are upheld.
However, a few reviews indicate minor cleanliness issues, particularly with some towels and carpets. Despite these occasional lapses, the general consensus remains overwhelmingly positive, making cleanliness a standout feature of Hilton Garden Inn Puchong.
The guest reviews for Hilton Garden Inn Puchong consistently highlight the excellent performance of the hotel's staff. Words such as friendly, helpful and professional are frequently used to describe both the frontline and management teams. Guests specifically mention individual staff members and appreciate their warm and courteous interactions. The front desk personnel, including names like Ms. Hui Lin and Mr. Kumar, receive commendation for their efficient and attentive service. The security guards and housekeeping staff are also praised for their friendliness and helpful attitude.
Reviewers note that issues are resolved promptly and professionally, reflecting the staff's commitment to guest satisfaction. Courteousness and a welcoming demeanor are recurring themes, reinforcing the positive guest experience. Though there were very few mentions of shortcomings, the overarching sentiment is one of gratitude for the supportive and well-mannered staff, who contribute substantially to making stays enjoyable and stress-free.
The Wi-Fi at Hilton Garden Inn Puchong generally receives positive feedback from guests. Many highlight the internet connection as stable, reliable and uninterrupted. The Wi-Fi is often praised for being fast and strong with several reviews explicitly describing it as excellent. Most guests find the Wi-Fi good and satisfactory for their needs, although there are a few mentions of it being too slow and requiring additional fees. Overall, the majority of reviews commend the hotel's internet services.
The Hilton Garden Inn Puchong boasts a gym that consistently receives positive feedback from its guests. Travelers have noted the gym's top-notch cleanliness and well-maintained condition, making it a pleasant space for workouts. The facilities are described as adequate, decent and in good condition, providing an efficient environment for exercise. Despite being sparsely furnished, guests generally find the gym sufficient and satisfying for their fitness needs. The fitness center is not crowded, allowing for a comfortable workout experience. Many appreciate the hotel's dedication to maintaining the gym to a high standard, preserving its reputation as a respected fitness segment in Puchong.
The swimming pool at Hilton Garden Inn Puchong is a prominent feature appreciated by many guests. The pool is frequently described as nice, clean and beautiful, offering a pleasant and child-friendly environment. The hotel boasts ample swimming facilities with an outdoor pool that is spacious and well-maintained.
However, opinions about the pool size vary with some guests finding it a bit small. Despite this, the cleanliness of the pool is maintained to a high standard and it is generally adequate for visitors. There are also positive remarks about the convenience of having two pools with operational hours that cater to different schedules, although some guests feel these hours could be extended.
The pool area is described as somewhat secluded, providing a sense of privacy, although the pool can appear dark at night due to its location. Maintenance could be improved as a few reviews pointed out that the pool water was occasionally dirty and the facilities needed enhancement. Additionally, there's feedback indicating that the actual swimming pool differs somewhat from promotional photos.
Overall, the swimming pool at Hilton Garden Inn Puchong is a valued amenity, blending convenience with a pleasant ambiance, despite minor areas that could benefit from attention.
The Hilton Garden Inn Puchong offers guests various parking options that consistently receive positive feedback. The hotel boasts ample, spacious and well-guarded parking areas, making it easy and convenient for guests to park their cars. The availability of free parking is frequently highlighted, adding to the overall appeal. The underground parking facilities are particularly noted for their security, providing a sense of safety for vehicles.
The parking lots are described as accessible and sufficient with several mentions of easy navigation and convenience for business travelers. Despite a few remarks about the parking area being a bit dark or tricky to find; the overwhelmingly positive reviews emphasize the convenience and security provided by the parking facilities.
Overall, the hotel ensures a hassle-free parking experience with plenty of spaces, contributing to a comfortable stay for its guests.
Hilton Garden Inn Puchong offers a delightful experience for families with a variety of child-friendly facilities and activities that ensure a wholesome atmosphere for family vacations. This family-friendly hotel provides numerous amenities for children, including a designated play area within the restaurant and a kids' corner in the cafe. Parents can relax and enjoy their meals while keeping an eye on their little ones in these safe and entertaining zones.
The hotel also boasts a child-friendly swimming pool that young guests can enjoy, adding to the family-oriented environment. Baby facilities, such as cots, are available, making it easier for families traveling with young children. The accommodations and services cater specifically to the needs of families, ensuring a comfortable and convenient stay.
Additionally, the surrounding area is safe for families, including female travelers, promoting peace of mind during the stay. With ample facilities tailored to meet the regular needs of families, staying at Hilton Garden Inn Puchong is highly recommended for family vacations and staycations. It comes highly recommended to friends and families looking for a suitable and accommodating place to stay with their children.
Hilton Garden Inn Puchong is well-regarded for its suitability for business travelers. The hotel stands out as a business-centric establishment, catering to the needs of those visiting on work-related trips. Key amenities include an adequate business center and good WiFi, making it practical for business engagements. The rooms are described as comfortable and practical, enhancing the experience for those on business stays. Overall, the facilities are tailored to accommodate the requirements of business travelers, ensuring a conducive environment for work and meetings.
The Hilton Garden Inn Puchong stands out for its convenient accessibility, catering well to guests with disabilities. Visitors consistently highlight its easily reachable location, facilitated by proximity to public transit. The hotel's accessible design is evident from the straightforward access provided from the underground carpark. Additionally, the establishment caters to families with child-friendly amenities, including a readily available cot on request and a specialized pool for young ones. While the hotel generally receives commendations for its accessibility, there is room for improvement to enhance convenience further.
The outdoor pool at Hilton Garden Inn Puchong has been well-received for its spaciousness, providing ample space for everyone to enjoy. Guests appreciate the pool's accessibility and find it suitable for families with children due to its child-friendly design. The pool is praised for its cleanliness, although there are occasional remarks indicating a need for improvement in pool cleaning standards. Visitors also enjoy the presence of excellent slides and a beautiful swimming area, enhancing the overall experience. The operational hours are convenient, making it easy for guests to fit a swim into their schedules.
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Location
However, guests who prefer amenities within walking distance should be prepared for a lack of nearby shops, restaurants and other conveniences; a car is almost a necessity. The location close to the airport is an advantage for those catching early flights and the hotel is roughly a 40-60 minute taxi ride to the center of KL. The residential surroundings can be a plus for those seeking a quieter stay, but the area can also feel too removed and somewhat eerie, especially with some abandoned facilities nearby.
Overall, while the location may be a bit tricky and isolated, it offers quietness and a serene environment for travelers who don't mind driving to nearby amenities.
Breakfast
However, there are some areas for improvement. A few guests felt that the breakfast lacked diversification, especially in terms of Indian and Western options and some noted that the quality of coffee could be better. There were also occasional remarks about certain breakfast items running out and taking too long to refill.
While breakfast generally receives high praise with many describing it as awesome or superb, there are suggestions for enhancements in terms of variety and taste to cater to a broader range of preferences. Despite these minor critiques, the overall consensus is that the breakfast at Hilton Garden Inn Puchong is a pleasant and satisfying start to the day.
Dinner
Rooms
Guests find the rooms to be quiet and cozy, ensuring a restful stay. Additionally, the design and layout of the rooms receive praise for being aesthetically pleasing and functional. Practical features such as large windows, good lighting and reliable water pressure in the showers contribute to guest satisfaction.
Overall, the hotel appears to maintain high standards of room cleanliness and upkeep with excellent room service and maintenance frequently mentioned. The accommodation seems well-suited for different types of travelers, offering a comfortable and pleasant environment for those staying at this establishment.
Beds
The rooms themselves are described as modern, clean and spacious, which further complements the comfort of the beds. Guests appreciate the clean beddings and the fact that bed sheets are changed daily. The extra beds provided for children were also noted as a positive feature by families.
However, there were a few criticisms about bed comfort with some guests finding the beds either too soft or uncomfortable and a minor issue with occasional dirty or yellowed bed sheets. Despite these few drawbacks, the general sentiment indicates that Hilton Garden Inn Puchong offers a comfortable and restful sleeping experience, making it a reliable choice for travelers prioritizing a good night's sleep.
Cleanliness
Guests appreciate the well-organized and functional rooms, which are described as both comfortable and quiet, contributing to a positive overall experience. The hotel's cleaning staff receive commendations for their friendly demeanor and diligent work in maintaining cleanliness throughout guests' stays. Hotel operations ensure that even during high occupancy periods or celebrations, cleanliness standards are upheld.
However, a few reviews indicate minor cleanliness issues, particularly with some towels and carpets. Despite these occasional lapses, the general consensus remains overwhelmingly positive, making cleanliness a standout feature of Hilton Garden Inn Puchong.
Staff
Reviewers note that issues are resolved promptly and professionally, reflecting the staff's commitment to guest satisfaction. Courteousness and a welcoming demeanor are recurring themes, reinforcing the positive guest experience. Though there were very few mentions of shortcomings, the overarching sentiment is one of gratitude for the supportive and well-mannered staff, who contribute substantially to making stays enjoyable and stress-free.
Wi-Fi
Gym
Pool
However, opinions about the pool size vary with some guests finding it a bit small. Despite this, the cleanliness of the pool is maintained to a high standard and it is generally adequate for visitors. There are also positive remarks about the convenience of having two pools with operational hours that cater to different schedules, although some guests feel these hours could be extended.
The pool area is described as somewhat secluded, providing a sense of privacy, although the pool can appear dark at night due to its location. Maintenance could be improved as a few reviews pointed out that the pool water was occasionally dirty and the facilities needed enhancement. Additionally, there's feedback indicating that the actual swimming pool differs somewhat from promotional photos.
Overall, the swimming pool at Hilton Garden Inn Puchong is a valued amenity, blending convenience with a pleasant ambiance, despite minor areas that could benefit from attention.
Parking
The parking lots are described as accessible and sufficient with several mentions of easy navigation and convenience for business travelers. Despite a few remarks about the parking area being a bit dark or tricky to find; the overwhelmingly positive reviews emphasize the convenience and security provided by the parking facilities.
Overall, the hotel ensures a hassle-free parking experience with plenty of spaces, contributing to a comfortable stay for its guests.
Family
The hotel also boasts a child-friendly swimming pool that young guests can enjoy, adding to the family-oriented environment. Baby facilities, such as cots, are available, making it easier for families traveling with young children. The accommodations and services cater specifically to the needs of families, ensuring a comfortable and convenient stay.
Additionally, the surrounding area is safe for families, including female travelers, promoting peace of mind during the stay. With ample facilities tailored to meet the regular needs of families, staying at Hilton Garden Inn Puchong is highly recommended for family vacations and staycations. It comes highly recommended to friends and families looking for a suitable and accommodating place to stay with their children.
Business
Accessible
Outdoor Pool
Yes, Hilton Garden Inn Puchong has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton Garden Inn Puchong.
No, Hilton Garden Inn Puchong doesn't allow dogs.
Yes, parking facilities are available at Hilton Garden Inn Puchong.
Yes, Hilton Garden Inn Puchong has a gym.
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