7,258,491 hotelsin 60 categories
Dog Friendly, 5-Star Hotels in Puerto Aventuras
40 HOTELS IN AND AROUND PUERTO AVENTURASRanking can be influenced by the commissions we receive.20 hotels nearby!
$
+11
Info
Hotel Esencia is perfectly located between Tulum and Playa del Carmen, Mexico, and was initially constructed as the private residence of an Italian Duchess, due to its location on one of the most beautiful beaches of the Mayan Riviera. Today, having been turned into a charming 5-star hotel, it offers elegant and absolutely relaxing accommodation to all its guests. A favourite destination among honeymooners, this stunning beachfront hotel is bound to make every guest's stay as memorable and comfortable as possible.
Categories
Dog Friendly
Dog Sitting
5 Star
Beachfront
Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only9.5 mi from Puerto Aventuras
Hotel in Playa del Carmen
8.9
ExcellentFrom $622
$
+2
Info
Summary of reviews
Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only is a dream destination for nature lovers with incredible views and a beautiful property in the heart of the jungle. The hotel provides access to all Xcaret brand parks and facilities, making it a perfect place to stay. The breakfast options are amazing with a variety of delicious options available all day long. The dining experience is a gastronomic adventure with a wide variety of options and delicious food across all the restaurants. The rooms are spacious, beautifully furnished and offer an indescribable experience. The resort is massive, but guests repeatedly rave about its cleanliness organization and safety. The staff goes above and beyond to make sure that guests have a truly exceptional experience with personalized and attentive service. The pools, beach and beds are all amazing and the hotel is exclusively for adults, making it ideal for those seeking a more peaceful and relaxing experience. The hotel is a marvel, boasting gastronomy and mixology of utmost luxury that is on par with a five-diamond rating and top-tier status. Overall, Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only is a phenomenal all-inclusive experience that is highly recommended for anyone seeking a luxurious and relaxing vacation.
Categories
5 Star
Dog Friendly
Beachfront
Hotel Xcaret Mexico All Parks All Fun Inclusive9.4 mi from Puerto Aventuras
Resort in Playa del Carmen
8.6
Very GoodFrom $550
$
+7
Info
Summary of reviews
Hotel Xcaret Mexico All Parks All Fun Inclusive is a luxurious 5-star resort that offers exceptional facilities and services. The location is perfect, surrounded by nature and with easy access to the parks. The breakfast experience is exceptional with fresh and delicious food from all of the hotel's restaurants. The dinner experience received mixed reviews, but the diverse food options available at all the restaurants were praised. The rooms received mixed reviews with some finding them stunning and well-equipped, while others experienced issues with cleanliness or noise. However, the hotel staff were described as helpful and responsive. The pool area is a definite highlight of the resort with many pools and beautiful natural touches. The hotel is family-friendly with plenty of activities for families with young children. Despite the lack of an ocean beach suitable for swimming, the stunning views and access to several artificial beaches make up for it. Overall, Hotel Xcaret Mexico All Parks All Fun Inclusive is a superb, exceptional and perfect place to vacation with guests describing it as the best hotel they've ever stayed at.
Categories
5 Star
Dog Friendly
Luxury
La Casa de la Playa by Xcaret- All Inclusive Adults Only9.9 mi from Puerto Aventuras
Hotel in Playa del Carmen
9.3
Excellent$
+4
Info
Categories
Dog Friendly
5 Star
Luxury
$
+4
Info
Summary of reviews
Casa Kaoba Hotel & Suites offers a convenient and strategic location for those looking to explore the famed Xcaret parks and other Riviera Maya attractions. Situated slightly outside of Playa del Carmen, the hotel is within a short 5 to 10-minute drive to key destinations such as Xcaret and Xplor, making it highly accessible for park-goers. Although the proximity to the highway results in some traffic noise, the serene and tranquil atmosphere more than compensates, providing a perfect retreat for families and those seeking a quieter stay. While a car or taxi is necessary to reach beaches or the city center, the convenience of ample and secure free parking is a significant plus for travelers.
Breakfast at Casa Kaoba Hotel & Suites comes included in the room rate and garners praise for being generous and hearty with a selection that includes fruit plates, custom omelettes and traditional Mexican options. While the breakfast experience has room for improvement—mainly in terms of variety and quality—guests generally appreciate the friendly and accommodating service provided by the staff.
The on-site restaurant receives mixed reviews for its dinner offerings. While some guests enjoy well-prepared and tasty dishes with good value for money, others encounter issues with food quality and slow service. Despite this, the restaurant’s friendly staff and convenient operating hours contribute positively to the dining experience.
The hotel’s rooms are spacious and well-equipped, often described as clean and comfortable with modern decor. Many units feature kitchenettes, balconies and even jacuzzis, catering well to extended stays or larger groups. Some guests, however, mention occasional dampness and musty smells, suggesting a need for more consistent cleaning practices.
Overall cleanliness at Casa Kaoba Hotel & Suites sees varied feedback with many guests noting the clean and well-maintained facilities. However, instances of superficial cleaning and moldy bathrooms indicate room for improvement. The staff remains a standout aspect of the hotel, frequently praised for their warmth, attentiveness and excellent service, fostering a welcoming atmosphere.
Free Wi-Fi is available throughout the property, though guest experiences with the internet service range from stable and reliable to weak and inconsistent. The pool area is another highlight, offering a large, aesthetically pleasing space perfect for relaxation. While some guests report maintenance issues, the overall impression of the pool remains positive.
Families will find Casa Kaoba Hotel & Suites particularly accommodating with large family suites, child-friendly amenities and a pet-friendly policy. Most guests appreciate the ample parking options, free of charge, making it an ideal choice for those traveling by car.
In summary, Casa Kaoba Hotel & Suites offers excellent accommodations for families and travelers seeking convenient access to nearby attractions with the added benefit of tranquil surroundings and exceptional service, though some areas such as breakfast variety and Wi-Fi consistency could see improvements for an enhanced overall experience.
Breakfast at Casa Kaoba Hotel & Suites comes included in the room rate and garners praise for being generous and hearty with a selection that includes fruit plates, custom omelettes and traditional Mexican options. While the breakfast experience has room for improvement—mainly in terms of variety and quality—guests generally appreciate the friendly and accommodating service provided by the staff.
The on-site restaurant receives mixed reviews for its dinner offerings. While some guests enjoy well-prepared and tasty dishes with good value for money, others encounter issues with food quality and slow service. Despite this, the restaurant’s friendly staff and convenient operating hours contribute positively to the dining experience.
The hotel’s rooms are spacious and well-equipped, often described as clean and comfortable with modern decor. Many units feature kitchenettes, balconies and even jacuzzis, catering well to extended stays or larger groups. Some guests, however, mention occasional dampness and musty smells, suggesting a need for more consistent cleaning practices.
Overall cleanliness at Casa Kaoba Hotel & Suites sees varied feedback with many guests noting the clean and well-maintained facilities. However, instances of superficial cleaning and moldy bathrooms indicate room for improvement. The staff remains a standout aspect of the hotel, frequently praised for their warmth, attentiveness and excellent service, fostering a welcoming atmosphere.
Free Wi-Fi is available throughout the property, though guest experiences with the internet service range from stable and reliable to weak and inconsistent. The pool area is another highlight, offering a large, aesthetically pleasing space perfect for relaxation. While some guests report maintenance issues, the overall impression of the pool remains positive.
Families will find Casa Kaoba Hotel & Suites particularly accommodating with large family suites, child-friendly amenities and a pet-friendly policy. Most guests appreciate the ample parking options, free of charge, making it an ideal choice for those traveling by car.
In summary, Casa Kaoba Hotel & Suites offers excellent accommodations for families and travelers seeking convenient access to nearby attractions with the added benefit of tranquil surroundings and exceptional service, though some areas such as breakfast variety and Wi-Fi consistency could see improvements for an enhanced overall experience.
Categories
5 Star
Dog Friendly
Honeymoon
$
+11
Info
Categories
Dog Friendly
5 Star
All-Inclusive Packages
$
+4
Info
Summary of reviews
The Conrad Tulum Riviera Maya is a hotel with exceptional staff who are friendly, helpful and always eager to go above and beyond to ensure guests have a fantastic stay. The team takes pride in their work and provides great service with a hospitable attitude. While there were a few comments about some staff members who may have needed more training, overall the reviews speak to a team that is dedicated to providing guests with an unforgettable experience. If you want to be treated like royalty on your next vacation, book a stay at the Conrad Tulum Riviera Maya.
Categories
Dog Friendly
5 Star
Luxury
$
+7
Info
Summary of reviews
BALAM Playa - 15Th Ave enjoys a highly praised central location in Playa del Carmen, with guests appreciating its easy access to both the vibrant Fifth Avenue and the beach. Its proximity to essential amenities like the ADO bus terminal and local stores is considered a significant advantage for travelers seeking convenience and exploration. This ideal location, coupled with affordable pricing, makes it a popular choice among visitors looking for value for money in this bustling area.
While breakfast offerings at the hotel are frequently described as minimal and disappointing, other aspects, such as room spaciousness, cleanliness, and air conditioning, receive favorable mentions. Guests appreciate the spacious rooms and comfortable beds and pillows, adding to a restful stay. However, some inconsistencies in room maintenance, such as damp smells and outdated furnishings, detract from the experience.
Cleanliness throughout the property receives mixed reviews. While certain areas, like the TV pool terrace, are highlighted for being clean, issues with housekeeping and maintenance occasionally arise. The reception staff has been noted for a lack of warmth, which might affect the overall hospitality experience. Additionally, the staff experience is mixed, with some guests praising friendly and helpful members, but others report issues with unfriendliness and communication gaps.
The hotel's Wi-Fi and pool also present areas for improvement. The internet connection often proves to be weak and unreliable, which could be a significant drawback for those relying on connectivity. The pool, though aesthetically pleasing, has been described as smaller than expected, with maintenance issues noted. Despite these challenges, it is still regarded as a positive feature for short stays.
Proximity to the beach is another highlight, allowing guests easy access to the public beach for relaxation while also being close to downtown attractions. However, comfort with the beds varies, with some guests enjoying the large size and comfort but others pointing out the older, hard mattresses that compromise sleep quality.
Overall, BALAM Playa offers a well-located option with potential for a pleasant stay, provided improvements in certain areas such as breakfast offerings, accommodations, cleanliness, staff service, Wi-Fi reliability, and pool maintenance are made.
While breakfast offerings at the hotel are frequently described as minimal and disappointing, other aspects, such as room spaciousness, cleanliness, and air conditioning, receive favorable mentions. Guests appreciate the spacious rooms and comfortable beds and pillows, adding to a restful stay. However, some inconsistencies in room maintenance, such as damp smells and outdated furnishings, detract from the experience.
Cleanliness throughout the property receives mixed reviews. While certain areas, like the TV pool terrace, are highlighted for being clean, issues with housekeeping and maintenance occasionally arise. The reception staff has been noted for a lack of warmth, which might affect the overall hospitality experience. Additionally, the staff experience is mixed, with some guests praising friendly and helpful members, but others report issues with unfriendliness and communication gaps.
The hotel's Wi-Fi and pool also present areas for improvement. The internet connection often proves to be weak and unreliable, which could be a significant drawback for those relying on connectivity. The pool, though aesthetically pleasing, has been described as smaller than expected, with maintenance issues noted. Despite these challenges, it is still regarded as a positive feature for short stays.
Proximity to the beach is another highlight, allowing guests easy access to the public beach for relaxation while also being close to downtown attractions. However, comfort with the beds varies, with some guests enjoying the large size and comfort but others pointing out the older, hard mattresses that compromise sleep quality.
Overall, BALAM Playa offers a well-located option with potential for a pleasant stay, provided improvements in certain areas such as breakfast offerings, accommodations, cleanliness, staff service, Wi-Fi reliability, and pool maintenance are made.
Categories
Dog Friendly
5 Star
Beach
$
+4
Info
Categories
Dog Friendly
5 Star
Free Wi-Fi
$
+2
Info
Summary of reviews
Hotel B&B - Playa del carmen is celebrated for its strategic location, making it a prime choice for visitors keen on exploring Playa del Carmen. With close proximity to the vibrant Fifth Avenue, guests have easy access to an array of restaurants, bars, tourist shops and the beach. Despite this centrality, the hotel maintains a serene and quiet environment, ideal for restful nights. The staff is consistently praised for their friendliness and accommodating service, enhancing the overall experience.
The breakfast offerings receive mixed reviews, noted as basic yet sufficient by many, consisting of eggs, bread, yogurt, fruit and coffee. Guests appreciate the variety and the 24/7 availability of coffee and tea, though the late start of breakfast service can be inconvenient. In contrast, the hotel's evening meal options, often limited to light snacks like marquesitas, leave much to be desired, prompting guests to seek more substantial meals outside.
Rooms offer a mix of comfort and charm with some featuring personal verandas and cozy beds. However, significant maintenance is needed with guests reporting issues like outdated facilities, musty odors and cleanliness concerns. On the positive side, the hotel's quiet environment, air conditioning and basic room amenities, coupled with the warm staff, contribute to a generally pleasant stay.
Cleanliness reviews are mixed. While daily housekeeping ensures tidiness, recurring issues like pests, musty smells and outdated furniture detract from the overall experience. Enhanced cleaning practices and maintenance are needed to improve guest satisfaction.
The hotel’s Wi-Fi service is inconsistent with many guests experiencing weak or unstable connections. However, the availability of 24/7 free coffee is appreciated and the central location remains a significant draw.
The pool area is small but often described as relaxing and pleasant when maintained well. Issues with cleanliness and maintenance have been noted, but the lush surroundings add to the charm when the pool is in good condition.
Proximity to the beach is a highlight with many guests appreciating the short, convenient walk to the shore. The strategic location also makes access to key spots and beach activities easy and enjoyable.
Family travelers find the hotel accommodating and welcoming with amenities suitable for both families and other types of travelers. The hotel's atmosphere and layout make it a favorable choice for families, despite mixed opinions on its suitability for young children.
For nightlife enthusiasts, the hotel's central location is ideal, offering easy access to Playa del Carmen's lively scene while still providing a peaceful retreat. The combination of vibrant nightlife, quiet courtyards and helpful staff ensures guests enjoy the best of both worlds.
Overall, Hotel B&B - Playa del carmen offers a blend of excellent location, welcoming staff and comfortable accommodations, making it a well-loved spot for travelers despite areas needing improvement.
The breakfast offerings receive mixed reviews, noted as basic yet sufficient by many, consisting of eggs, bread, yogurt, fruit and coffee. Guests appreciate the variety and the 24/7 availability of coffee and tea, though the late start of breakfast service can be inconvenient. In contrast, the hotel's evening meal options, often limited to light snacks like marquesitas, leave much to be desired, prompting guests to seek more substantial meals outside.
Rooms offer a mix of comfort and charm with some featuring personal verandas and cozy beds. However, significant maintenance is needed with guests reporting issues like outdated facilities, musty odors and cleanliness concerns. On the positive side, the hotel's quiet environment, air conditioning and basic room amenities, coupled with the warm staff, contribute to a generally pleasant stay.
Cleanliness reviews are mixed. While daily housekeeping ensures tidiness, recurring issues like pests, musty smells and outdated furniture detract from the overall experience. Enhanced cleaning practices and maintenance are needed to improve guest satisfaction.
The hotel’s Wi-Fi service is inconsistent with many guests experiencing weak or unstable connections. However, the availability of 24/7 free coffee is appreciated and the central location remains a significant draw.
The pool area is small but often described as relaxing and pleasant when maintained well. Issues with cleanliness and maintenance have been noted, but the lush surroundings add to the charm when the pool is in good condition.
Proximity to the beach is a highlight with many guests appreciating the short, convenient walk to the shore. The strategic location also makes access to key spots and beach activities easy and enjoyable.
Family travelers find the hotel accommodating and welcoming with amenities suitable for both families and other types of travelers. The hotel's atmosphere and layout make it a favorable choice for families, despite mixed opinions on its suitability for young children.
For nightlife enthusiasts, the hotel's central location is ideal, offering easy access to Playa del Carmen's lively scene while still providing a peaceful retreat. The combination of vibrant nightlife, quiet courtyards and helpful staff ensures guests enjoy the best of both worlds.
Overall, Hotel B&B - Playa del carmen offers a blend of excellent location, welcoming staff and comfortable accommodations, making it a well-loved spot for travelers despite areas needing improvement.
Categories
Dog Friendly
5 Star
Beach
$
+12
Info
Categories
Dog Friendly
5 Star
Luxury
$
+7
Info
Categories
Dog Friendly
5 Star
Family
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only13.6 mi from Puerto Aventuras
Resort in Playa del Carmen
9.3
ExcellentFrom $230
$
+3
Info
Summary of reviews
The Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only is a highly recommended hotel with exceptional facilities and services that meet 5-star standards. The hotel's location is perfect for exploring nearby tourist sites, restaurants and nightlife. Guests appreciate the stunning location right on the beach with turquoise waters and a beautiful view. The breakfast is delicious and great and the dining options are varied with some standout dishes. The spacious and comfortable rooms are a highlight with breathtaking ocean views. The hotel is modern and clean with excellent room cleaning and service hygiene. The staff is super nice, kind, friendly and courteous, always doing what they can to accommodate guests. The Cenote Spa provides a truly unforgettable experience and the gym is spacious, well-equipped and open 24 hours. The pool area is magnificent, fantastic and beautiful with attentive and helpful personnel on hand to ensure guests have everything they need. The hotel is unique with mega comfortable and well-equipped rooms, providing an exquisitely comfortable experience. Overall, the Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only is an unprecedented and awesome resort, worth the price and perfect for family vacations.
Categories
5 Star
Dog Friendly
Luxury
Grand Hyatt Playa del Carmen - All Inclusive Plan13.6 mi from Puerto Aventuras
Resort in Playa del Carmen
8.4
Very Good$
+15
Info
Categories
Dog Friendly
5 Star
All-Inclusive Packages
From $137
$
+8
Info
Summary of reviews
Mahekal Beach Front Resort & Spa is widely acclaimed for its exceptional location in the heart of Playa del Carmen, perfectly balancing proximity to 5th Avenue's bustling restaurants, bars and shops with a serene and peaceful beachfront experience. This idyllic setting, featuring picturesque thatched chalets, lush gardens and beautiful grounds, makes it an ideal choice for first-time visitors, couples and families seeking both vibrant city life and a relaxing retreat. The property's direct beach access and tranquil atmosphere are consistently highlighted, along with the welcoming and family-friendly ambiance enhanced by excellent dining options and top-notch service.
The resort's breakfast offerings consistently receive high praise for their extensive, varied and delicious selection, particularly the buffet at Fuego which is often noted as a standout feature of guests' stays. While the dining experiences for lunch and dinner receive more mixed feedback, most guests commend the quality and variety of the cuisine with special attention given to Mayan specialties and unique vegan options.
Guest rooms at Mahekal Beach Front Resort & Spa are characterized by their stylish, rustic charm, cleanliness and spaciousness. Many guests enjoy the comfortable beds and well-decorated spaces, though there are occasional mentions of necessary updates and minor maintenance issues. Despite these, the overall guest experience is significantly enhanced by the friendly and attentive staff, who are consistently recognized for their exceptional service and hospitality.
The resort is also frequently praised for its pristine condition and cleanliness, from the well-manicured grounds to the immaculate rooms and facilities. Some minor critiques are noted regarding pool maintenance and the need for occasional room updates, but these do not overshadow the overwhelmingly positive sentiment.
The multiple pool options, complemented by picturesque views and clean surroundings, add to the resort's appeal as a relaxing getaway. While some guests mention a need for more cleaning and maintenance for certain pools, the overall ambiance remains highly appreciated.
Situated on a gorgeous, albeit narrow, beach, Mahekal Beach Front Resort & Spa offers a delightful coastal experience with stunning views and well-maintained surroundings. The private beach area ensures a sense of exclusivity and safety, though it can feel crowded at times due to its popularity and limited size.
For families, the resort provides a relaxed and welcoming environment with helpful staff and beautiful facilities. The lack of specific children's activities and organized entertainment is noted, yet families find joy in the overall experience and the resort’s accommodating nature.
Finally, the resort’s cozy bedding and inviting decor enhance the overall stay with many guests finding the beds to be very comfortable despite some occasional issues. The inclusion of room amenities like hammocks adds to the charm and comfort of the accommodations.
In summary, Mahekal Beach Front Resort & Spa excels in offering a harmonious blend of relaxation, superb hospitality and a picturesque beachfront setting, making it a noteworthy destination for travelers seeking a memorable and enjoyable escape.
The resort's breakfast offerings consistently receive high praise for their extensive, varied and delicious selection, particularly the buffet at Fuego which is often noted as a standout feature of guests' stays. While the dining experiences for lunch and dinner receive more mixed feedback, most guests commend the quality and variety of the cuisine with special attention given to Mayan specialties and unique vegan options.
Guest rooms at Mahekal Beach Front Resort & Spa are characterized by their stylish, rustic charm, cleanliness and spaciousness. Many guests enjoy the comfortable beds and well-decorated spaces, though there are occasional mentions of necessary updates and minor maintenance issues. Despite these, the overall guest experience is significantly enhanced by the friendly and attentive staff, who are consistently recognized for their exceptional service and hospitality.
The resort is also frequently praised for its pristine condition and cleanliness, from the well-manicured grounds to the immaculate rooms and facilities. Some minor critiques are noted regarding pool maintenance and the need for occasional room updates, but these do not overshadow the overwhelmingly positive sentiment.
The multiple pool options, complemented by picturesque views and clean surroundings, add to the resort's appeal as a relaxing getaway. While some guests mention a need for more cleaning and maintenance for certain pools, the overall ambiance remains highly appreciated.
Situated on a gorgeous, albeit narrow, beach, Mahekal Beach Front Resort & Spa offers a delightful coastal experience with stunning views and well-maintained surroundings. The private beach area ensures a sense of exclusivity and safety, though it can feel crowded at times due to its popularity and limited size.
For families, the resort provides a relaxed and welcoming environment with helpful staff and beautiful facilities. The lack of specific children's activities and organized entertainment is noted, yet families find joy in the overall experience and the resort’s accommodating nature.
Finally, the resort’s cozy bedding and inviting decor enhance the overall stay with many guests finding the beds to be very comfortable despite some occasional issues. The inclusion of room amenities like hammocks adds to the charm and comfort of the accommodations.
In summary, Mahekal Beach Front Resort & Spa excels in offering a harmonious blend of relaxation, superb hospitality and a picturesque beachfront setting, making it a noteworthy destination for travelers seeking a memorable and enjoyable escape.
Categories
5 Star
Dog Friendly
Luxury
From $42
$
+10
Info
Summary of reviews
Serenity Hotel Boutique By Alsol is highly regarded for its prime location, offering guests easy access to vibrant shopping areas, popular restaurants, and serene beaches, all while providing a peaceful retreat from the surrounding hustle. The hotel's rooms are frequently praised for their modern design, spaciousness, and thoughtful amenities, ensuring comfort and convenience for both family vacations and extended stays. Guests commend the exemplary cleanliness throughout the establishment, which significantly enhances their stay. The attentive and friendly staff contribute to a warm atmosphere, consistently ensuring a memorable experience through high-quality service.
The rooftop pool is a favored feature, offering picturesque views and an inviting ambiance, although some guests noted occasional cleanliness issues and its unheated nature. Convenient parking options, including secure underground spaces, add to the hotel's appeal, despite some limitations regarding space availability.
The exceptional comfort of the beds stands out, providing guests with a restful sleep experience, and is often highlighted as a key attraction. While the breakfast service receives mixed reviews, with some guests seeking greater variety and customization, the overall experience at Serenity Hotel Boutique By Alsol is one of tranquility, luxury, and attentive service, making it a desirable destination for travelers seeking a well-situated and cozy retreat.
The rooftop pool is a favored feature, offering picturesque views and an inviting ambiance, although some guests noted occasional cleanliness issues and its unheated nature. Convenient parking options, including secure underground spaces, add to the hotel's appeal, despite some limitations regarding space availability.
The exceptional comfort of the beds stands out, providing guests with a restful sleep experience, and is often highlighted as a key attraction. While the breakfast service receives mixed reviews, with some guests seeking greater variety and customization, the overall experience at Serenity Hotel Boutique By Alsol is one of tranquility, luxury, and attentive service, making it a desirable destination for travelers seeking a well-situated and cozy retreat.
Categories
Dog Friendly
5 Star
Pool
Outdoor Pool
$
+4
Info
Categories
Dog Friendly
5 Star
Free Wi-Fi
$
+9
Info
Summary of reviews
SILVERSANDS Hotel Boutique on 5th Avenue in Playa del Carmen is widely celebrated for its prime location that offers guests easy access to local attractions, shops, and restaurants, all within a short distance from the beach. The hotel manages to deliver a peaceful retreat from the bustling 5th Avenue without compromising on convenience, providing a tranquil environment highly valued by many visitors. Guests generally find the spacious, well-appointed rooms to be a major draw, with highlights including large, comfortable beds and kitchenettes equipped with essential amenities like coffee makers and refrigerators. The clean, modern appeal of the rooms contributes to an inviting and cozy ambiance, supplemented by attention to details such as high ceilings and contemporary designs.
The hotel staff are frequently commended for their friendliness and attentiveness, particularly standout employees like Lulu and the manager Roberto, who enhance the overall positive guest experience. While the majority of guests are satisfied with the service, there are sporadic mentions of inconsistent service and challenges in communication due to language barriers.
Despite these positives, cleanliness and facility maintenance emerge as areas needing improvement, with some guests noting issues like mold, dampness, and poorly maintained common areas such as the pool and terrace. The rooftop pool, though praised for its potential charm and evening ambiance, often falls short of expectations due to its small size and cleanliness concerns.
The proximity to a private beach is a significant advantage, though access involves a daily fee. While the beds generally provide comfort, some reviews suggest that updating the mattresses could further enhance guest satisfaction. The Wi-Fi service receives mixed feedback, with inconsistent connectivity noted, although occasional periods of functionality are reported.
Overall, the SILVERSANDS Hotel Boutique presents a comfortable and convenient option for travelers, particularly appealing for its value given the excellent location. Addressing highlighted issues could elevate the experience, making it an even more attractive choice for visitors to Playa del Carmen.
The hotel staff are frequently commended for their friendliness and attentiveness, particularly standout employees like Lulu and the manager Roberto, who enhance the overall positive guest experience. While the majority of guests are satisfied with the service, there are sporadic mentions of inconsistent service and challenges in communication due to language barriers.
Despite these positives, cleanliness and facility maintenance emerge as areas needing improvement, with some guests noting issues like mold, dampness, and poorly maintained common areas such as the pool and terrace. The rooftop pool, though praised for its potential charm and evening ambiance, often falls short of expectations due to its small size and cleanliness concerns.
The proximity to a private beach is a significant advantage, though access involves a daily fee. While the beds generally provide comfort, some reviews suggest that updating the mattresses could further enhance guest satisfaction. The Wi-Fi service receives mixed feedback, with inconsistent connectivity noted, although occasional periods of functionality are reported.
Overall, the SILVERSANDS Hotel Boutique presents a comfortable and convenient option for travelers, particularly appealing for its value given the excellent location. Addressing highlighted issues could elevate the experience, making it an even more attractive choice for visitors to Playa del Carmen.
Categories
Dog Friendly
5 Star
Beach
$
+8
Info
Summary of reviews
AKBAL Playa - Beach Zone is lauded for its outstanding location, attracting guests with its close proximity to the beach and the vibrant 5th Avenue, rich with shops, restaurants, and cafes. This strategic location allows easy access to Pelicanos Beach and places guests conveniently near supermarkets and services, making it an ideal spot for those interested in exploring Playa del Carmen by foot. Although slightly tucked away on a side street, the hotel provides a peaceful retreat without being far from the city's lively areas, offering notable value for money.
The hotel staff receives high praise for their exceptional service, particularly Jesús, who is frequently acknowledged for his quick, responsive, and attentive nature. Guests appreciate the friendly demeanor, constant communication, and readiness to assist, significantly enhancing the hospitality experience.
However, the hotel's rooms and cleanliness present challenges. While some rooms are noted for being spacious and equipped with useful amenities like kitchens and minibars, there are consistent concerns about cleanliness and maintenance. Guests report issues such as mold, musty smells, and worn-out furnishings, with the bathrooms requiring urgent attention due to dirt and unpleasant odors. Despite some clean and comfortable rooms, these experiences are often overshadowed by reports of neglect.
The Wi-Fi experience is mixed, generally meeting guests' basic needs, yet showing inconsistency and occasional slowness. The pool area, small but cozy, offers a pleasant ambiance for relaxation, although some cleanliness and maintenance improvements could enhance its appeal. Access to nearby shopping adds convenience.
The beach is easily accessible within a short walk, though some distances may be slightly underestimated. The hotel boasts the added benefit of a beach club, despite a misleading claim of private beach access.
Overall, while AKBAL Playa offers a promising location and commendable service, its potential is marred by significant maintenance and cleanliness issues, particularly regarding room conditions and bedding comfort, which could benefit from attention and improvement.
The hotel staff receives high praise for their exceptional service, particularly Jesús, who is frequently acknowledged for his quick, responsive, and attentive nature. Guests appreciate the friendly demeanor, constant communication, and readiness to assist, significantly enhancing the hospitality experience.
However, the hotel's rooms and cleanliness present challenges. While some rooms are noted for being spacious and equipped with useful amenities like kitchens and minibars, there are consistent concerns about cleanliness and maintenance. Guests report issues such as mold, musty smells, and worn-out furnishings, with the bathrooms requiring urgent attention due to dirt and unpleasant odors. Despite some clean and comfortable rooms, these experiences are often overshadowed by reports of neglect.
The Wi-Fi experience is mixed, generally meeting guests' basic needs, yet showing inconsistency and occasional slowness. The pool area, small but cozy, offers a pleasant ambiance for relaxation, although some cleanliness and maintenance improvements could enhance its appeal. Access to nearby shopping adds convenience.
The beach is easily accessible within a short walk, though some distances may be slightly underestimated. The hotel boasts the added benefit of a beach club, despite a misleading claim of private beach access.
Overall, while AKBAL Playa offers a promising location and commendable service, its potential is marred by significant maintenance and cleanliness issues, particularly regarding room conditions and bedding comfort, which could benefit from attention and improvement.
Categories
Dog Friendly
5 Star
Beach
Presidente InterContinental Cozumel Resort & Spa by IHG16.1 mi from Puerto Aventuras
Resort in Cozumel
9.2
ExcellentFrom $288
$
+2
Info
Summary of reviews
The Presidente InterContinental Cozumel Resort & Spa by IHG is a highly recommended hotel for a luxurious and relaxing getaway. The hotel's perfect location with three private beaches, stunning ocean views and easy access to San Miguel, makes it an ideal choice for travelers. The breakfast at Caribbeño offers a huge selection of delicious food with a fabulous atmosphere. The on-site restaurants have mixed reviews, but the food, especially with an ocean view, is highly praised. The rooms are spacious, comfortable and clean with lovely decor and amenities, although some note that the standard rooms require refurbishment. The hotel's cleanliness is highly commended, both inside and outside the hotel with a professional and friendly cleaning staff. The staff are highly praised for their excellent service and 5-star treatment, while the spa is well equipped and highly recommended by guests. The hotel has multiple pools, including a beautiful outdoor pool with comfortable seating and exceptional views. The private beach is stunning and perfect for swimming and snorkeling, while the hotel caters to families with a great kids' club and practical amenities. The hotel is considered to be a five-star oasis and a dreamy escape with everything you'd expect from a high-end resort, making it worth the high cost for a truly deluxe experience.
Categories
5 Star
Dog Friendly
Luxury
Categories
2
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