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Hotel Puerto Colombia

Puerto Colombia , Calle 2 No. 5 - 58 (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Puerto Colombia is celebrated for its prime location in the heart of Puerto Colombia, offering easy access to the beach, the pier, and local attractions, alongside breathtaking sea views from its rooftop terrace. Guests frequently praise the hotel for its modern decor, cleanliness, and particularly the exceptional service provided by the warm and attentive staff, which significantly enhances the guest experience.

The breakfast experience at the hotel receives a mixed reception. While some guests enjoy the flavorful buffet options available during weekends, the weekday offerings are noted for their lack of variety and occasional operational challenges such as service delays and cold dishes. Despite these setbacks, the breakfast staff's helpfulness is recognized, although improvements in variety and consistency are needed.

Rooms at Hotel Puerto Colombia have potential but currently reflect disparities between the promising common areas and specific aspects that require attention, such as musty odors, leaks, and outdated amenities. Reports indicate a need for enhanced cleaning practices and updates, particularly with regard to bedding quality and room facilities.

The hotel's pool area, while small, is generally appreciated for its relaxing ambiance. Visitors enjoy the rooftop terrace with hammocks and the scenic view it provides, although some mention the cramped pool and a non-functional hot tub. Despite these minor issues, the appealing combination of friendly staff, pleasant common spaces, and reasonable pricing contribute positively to guest satisfaction.

Free Wi-Fi, however, is a notable area for improvement, as guests frequently experience connectivity issues, particularly in rooms where the connection is unreliable. Those relying heavily on internet access might need to adjust their expectations.

Overall, Hotel Puerto Colombia offers a strong price-quality ratio and a welcoming environment championed by its staff, making it a popular choice for travelers looking to explore the vibrant surroundings. However, there is room for improvement in certain areas, such as breakfast service, room conditions, Wi-Fi access, and bedding quality.
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Dog Friendly Hotel

This hotel is pet friendly and offers essential amenities such as air conditioning, ensuring a pleasant stay for guests traveling with pets.

Hotel with Outdoor Pool

This hotel features a rooftop terrace with views, a garden, and an outdoor pool. Guests can enjoy local cuisine at the on-site Caribe restaurant. It provides a tranquil retreat for travelers.

Family Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Room Types

Double Room This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

Triple Room This air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

About Hotel Puerto Colombia

License: 26955

Guest Reviews

7.6

Good

Location

Nestled in the vibrant heart of Puerto Colombia, Hotel Puerto Colombia boasts a remarkable location close to the beach and central attractions, offering guests both convenience and scenic beauty. The hotel's position near the pier and port is frequently praised, providing easy access to all the essential spots in the area. With spectacular sea views and a delightful rooftop terrace, guests can enjoy relaxing in amenity-rich spaces. Proximity to bustling tourist areas enhances the experience, though some reviewers mention occasional nighttime noise due to high traffic. Despite this, the hotel receives accolades for its modern decor, cleanliness, and excellent service, with the staff noted for their warmth and attentiveness. Offering quality facilities, such as a jacuzzi and hammock area, the hotel presents a superb price-quality ratio, making it an appealing choice for travelers eager to explore Puerto Colombia.

Breakfast

Hotel Puerto Colombia's breakfast receives mixed reviews from guests. Many find the breakfast to be delicious and excellent, highlighting flavorful dishes that satisfy morning cravings. Some guests enjoy the variety on weekends when a buffet is available, suggesting a more diverse range during these days. However, during weekdays, guests often face a more limited selection, typically consisting of a tortilla, an egg, and juice, sometimes leaving them wanting for more variety and essentials like coffee and fruit.

The breakfast service seems to face operational challenges, such as delayed service and maintaining food temperature, which has led to some guests experiencing cold meals. Consistency is another concern, with several guests pointing out the repetition of dishes, particularly the daily offering of eggs, which could be made more enticing by adding different options and ensuring staple items like coffee are included.

The staff serving breakfast receives positive mentions for their helpfulness, though some reviews cite issues with service speed and cleanliness of the dining area. Overall, while the breakfast has potential and achieves satisfaction for some, there is room for improvement in terms of variety, service, and ensuring all basic breakfast elements are consistently available.

Rooms

The rooms at Hotel Puerto Colombia have received mixed feedback from guests, with several points of concern raised in recent reviews. While there's acknowledgement of the potential for improved rooms, many guests felt that the rooms need investment and care similar to the hotel's common areas. Issues such as musty odors, leaks during heavy rain, and inconsistencies in cleanliness were frequently mentioned. Some guests faced inconveniences with external noise, outdated facilities, and problems with room amenities such as air conditioning and plumbing. The lack of natural light and ventilation in some rooms was also noted, as were older beds and furnishings. Despite some reports of clean rooms, overall maintenance and attention to detail appear to be areas needing improvement. While guests appreciate the potential charm of the space, the current state of the rooms does not align with the expectations set by their reservations.

Beds

Hotel Puerto Colombia offers spacious rooms, which can be appreciated by guests seeking a comfortable stay. However, the beds have received mixed reviews. While some rooms offer generous space for relaxation, there are concerns about the comfort level and quality of the mattresses and pillows. Several guests have noted that the mattresses can be uncomfortably hard and stiff, which may affect a restful night's sleep. The pillows, described as plastic-like, along with older beds also contribute to a less than ideal sleeping experience. Additionally, some reviews mention issues unrelated to the beds, such as noise from trucks in the morning and a damp smell in the rooms. Overall, there is room for improvement in bedding quality at this hotel.

Cleanliness

Hotel Puerto Colombia appears to offer a mixed experience when it comes to cleanliness. While some aspects receive commendations for being clean and well-maintained, there are several reports pointing to areas that need serious attention. The general cleanliness of the hotel is questioned by a number of guests, who have highlighted issues such as moldy and dirty bathrooms, soiled blankets, and unclean windows. Additionally, there are complaints about poorly maintained facilities, including showers that do not close properly and malfunctioning refrigerators and televisions.

Despite these concerns, there are positive remarks about the clean facilities and attentive staff, who are described as friendly and always willing to help. However, the absence of certain basic amenities like towels and a functioning phone in some situations indicates areas where service can be improved. The hotel's dining area cleanliness and certain maintenance issues suggest a need for enhanced housekeeping efforts. Overall, it seems the public spaces and guest rooms require more consistent cleaning practices, although the staff's friendliness slightly offsets the criticisms.

Staff

Nestled in a convenient location, Hotel Puerto Colombia garners praise for its exceptional staff, whose commitment to guest satisfaction is a standout feature repeatedly mentioned in reviews. The staff are widely appreciated for their friendliness, attentiveness, and helpfulness, creating a welcoming atmosphere for all visitors. Their dedication to service is evident, as guests consistently highlight the excellent attention received from reception and throughout their stay. Some have been particularly impressed by specific team members like Luisa from housekeeping and staff involved in meal services, all of whom contribute to a warm and hospitable environment. Despite minor criticisms regarding breakfast service, the overall interaction with staff remains a highlight, with guests feeling valued and well-cared-for. Collectively, the hotel's team plays a crucial role in enhancing the guest experience, making it a recommended choice for travelers seeking attentive and courteous service.

Wi-Fi

Hotel Puerto Colombia has garnered attention for its lackluster Wi-Fi offerings, which appear to be a significant concern for guests. Despite being described as a quiet and safe area for parking, the hotel struggles with providing a reliable internet connection. Wi-Fi is reportedly inconsistent and often only accessible in the reception area, leaving guests in their rooms without a stable connection. These issues suggest that travelers relying on an internet connection during their stay might want to manage their expectations or consider alternative accommodations if Wi-Fi is a priority.

Pool

At Hotel Puerto Colombia, the pool area is a notable feature that garners mixed yet largely positive feedback from guests. While some mention that the pool is on the smaller side and can become crowded, others appreciate it as a pleasant spot that's ideal for adults, offering a relaxing experience akin to a jacuzzi. The pool area is described as a nice common area that serves as a pleasant gathering space, complemented by a rooftop terrace with hammocks and a nearby bar. The terrace offers a stunning view of the square and the sea, adding to the allure of spending time poolside. Guests frequently highlight the appealing combination of the pool, the empathetic staff, and favourable pricing, which together enhance their stay. Despite some minor issues, such as the cold temperature of the pool and a non-functional hot tub, the overall atmosphere and amenities, including the terrace and bar, enhance the enjoyment of visitors who spend time by the pool.

Yes, Hotel Puerto Colombia has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Puerto Colombia.

Yes, Hotel Puerto Colombia welcomes dogs.

No, parking facilities aren't available at Hotel Puerto Colombia.

No, Hotel Puerto Colombia doesn't have a gym.

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