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Summary of reviewsHotel Caracol Plaza enjoys a prime location that delights travelers with its proximity to Puerto Escondido's beautiful beaches, tourist attractions, shopping areas and dining options. Guests appreciate being just a short walk from the bustling commercial zone, local markets and major beaches such as Playa Carrizalillo and Playa Zicatela, making it an ideal base for exploration. The hotel's centrality, inviting pool and breathtaking views, especially appealing to families, further enhance its appeal.
The breakfast offerings receive mixed reviews, but positive feedback celebrates a delicious and varied spread often praised for its quality and the friendly, attentive restaurant staff. Diners enjoy the spectacular terrace views and flexible breakfast timings from 7 am to 12 pm. Despite the criticisms regarding variety and freshness, most guests find the breakfast a satisfying start to their day.
The hotel's restaurant also garners a blend of feedback. Many guests commend the excellent, delicious food and pleasant dining atmosphere with attractive views. The restaurant is noted for its affordable prices and friendly, attentive service. However, slow service and occasional issues with food quality and variety indicate room for improvement.
Hotel Caracol Plaza offers spacious, comfortable rooms with beautiful views, though some areas require updating and better cleanliness. While many guests enjoy the quiet atmosphere, ample space and well-ventilated rooms, inconsistencies in room upkeep, maintenance issues and outdated amenities are frequently mentioned. Mixed reviews about housekeeping highlight the need for improved attention to detail.
General cleanliness of the hotel is inconsistent. While some areas such as rooms and certain common spaces are maintained well, issues with cleanliness in hallways, communal bathrooms and outdoor facilities like the pool and gym are noted. Problems with old paint, broken furniture and musty smells detract from the overall guest experience.
The staff's performance varies significantly. The restaurant staff receive high praise for their friendliness and attentiveness, enhancing the dining experience. Conversely, reception staff are often described as indifferent, rude and unhelpful, which negatively impacts guests' experiences.
WiFi service at the hotel has mixed reviews. Some guests report fast, reliable internet suitable for remote work, while others encounter weak signals, slow speeds and frequent disconnections, particularly in rooms.
The hotel pool is a notable feature, appreciated for its size, warmth and pleasant ambiance, especially at night. However, cleanliness issues, early closure times and occasional maintenance problems are often highlighted by guests.
Family travelers find the hotel particularly accommodating with its close proximity to family-friendly beaches and a safe, clean pool area that children enjoy. The welcoming atmosphere and helpful staff add to the positive family vacation experience.
For those interested in nightlife, the hotel's vicinity offers a vibrant scene with numerous bars and nightclubs. However, the liveliness and resultant noise, especially on weekends, may not suit guests seeking a quieter stay. The hotel's own bar and lounge need updates and other amenities like the gym also require better maintenance.
Overall, Hotel Caracol Plaza provides a strategically situated, family-friendly option with commendable dining experiences and inviting views, though improvements in cleanliness, maintenance and staff training are necessary to enhance the overall guest experience. Show more
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Hotel with Parking
This hotel is in Colonia Sector Reforma. It is likely to have parking facilities that are well-maintained and easily accessible for guests.
Accessible Hotel
This hotel offers comprehensive accessibility features including an elevator/lift, wheelchair access in common areas like the restaurant and lounge, and wheelchair-width doorways. It also provides facilities for disabled guests and accessible toilets.
Hotel with Gym
While details are limited, this hotel is listed among those with gym facilities in Puerto Escondido, suggesting it offers a fitness center for guests.
Hotel with Outdoor Pool
This hotel features an outdoor pool.
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Pool Swim Up Bar Outdoor Pool
Business Hotel
3-Star Hotel
Hotel with Swim Up Bar
Room Types
Standard Room with Sea ViewThis air-conditioned room includes a private balcony with sea views. The safe is large enough for a laptop.
Standard RoomThis air-conditioned room includes a private balcony with mountain views. The safe is large enough for a laptop.
Guest Reviews
7.4
Good
Location
Nestled in a prime spot that would delight any traveler, Hotel Caracol Plaza boasts an excellent location coupled with stunning views. Positioned conveniently near the main beaches like Zicatela, the hotel offers easy access to a variety of tourist attractions, shops and dining options. It's just a short walk from the bustling commercial area, cobblestone streets and an engaging local market that showcases handicrafts every afternoon.
Guests have expressed their appreciation for the hotel's centrality, making it an ideal base to explore all that Puerto Escondido has to offer. Whether it’s the proximity to the bus station, the Adoquin area or major beaches, the location facilitates effortless movement around town. Though not directly on the beachfront, it's situated favorably between popular areas like Playa Carrizalillo and Playa Zicatela, enhancing its convenience.
The location is complemented by the hotel's inviting pool and breathtaking views, elements frequently highlighted by guests. Additionally, those traveling with family find it perfectly situated away from the noisier, party-centric areas. Overall, Hotel Caracol Plaza marries strategic placement with comfort, making it a standout choice for visitors looking to enjoy the best of Puerto Escondido.
Breakfast
Hotel Caracol Plaza's breakfast offerings have garnered a mixed reception from guests, but positive feedback highlights some key strengths. Many guests praised the breakfast for being delicious with phrases like "delicious breakfast," "excellent breakfast," and "fantastic breakfast" appearing frequently. Several visitors appreciated the variety and authenticity of the food, noting the good selection and the filling nature of the meals. Some also mentioned the friendly and attentive restaurant staff, which enhanced their dining experience.
The setting of the breakfast area received commendations for its spectacular views with some guests enjoying their meals on a nice terrace. The breakfast timing, from 7 am to 12 pm, was also appreciated as it allowed for a leisurely morning start.
However, there were several criticisms. Some guests felt that the breakfast lacked variety and became repetitive over their stay. Issues such as limited food supply, not-so-fresh fruit and specific complaints about bad coffee and dry chilaquiles were noted. A few guests were also disappointed with the cost relative to the simplicity of the offerings and the occasional miscommunication around inclusion in their stay.
Overall, while opinions vary, many guests seemed to find Hotel Caracol Plaza’s breakfast to be a satisfying start to their day, especially when taking in the beautiful views.
Dinner
Hotel Caracol Plaza's restaurant has garnered a mixed reception from its guests, though many reviews highlight its strengths. Patrons frequently commend the delicious and excellent quality of food offered with some describing it as one of the best features of the hotel. Additionally, the attractive and beautiful views from the restaurant provide a pleasant dining atmosphere. Several reviews highlight the restaurant's affordable prices as a significant plus for lunch and dinner options.
While the restaurant service is generally praised with attentive and helpful staff, it is noted for being slow at times. There are also mentions of the variable and rich selection of food, but some guests have faced issues such as a limited variety, food not being fresh and occasional sloppiness in preparation. There were a few complaints about cold food and a lack of sufficient portions. The pool bar service is not operational, adding to some guests' dissatisfaction.
Despite these drawbacks, the restaurant appears to be a convenient and desirable choice, especially for weary travelers looking to dine in without venturing outside. Overall, while the restaurant service has room for improvement, its delightful food and reasonable prices make it a noteworthy component of the Hotel Caracol Plaza experience.
Rooms
Hotel Caracol Plaza offers spacious, comfortable rooms with beautiful and clean facilities, which include great views over the beach and a picturesque architecture. Many guests appreciate the ample space, ventilation and the quiet atmosphere away from noise. Additionally, the hotel is well-located with a fabulous view from both the rooms and the restaurant, complementing the simple yet functional amenities, making for a cozy stay.
However, the reviews also highlight several areas needing improvement. There are frequent mentions of outdated rooms and poor cleanliness, specifically in bathrooms and some common areas. Problems such as mold, dirty mattresses, worn-out sheets and maintenance issues, including old air conditioners and limited television channels, were commonly noted. Guests have also pointed out inconsistencies between the rooms shown on the hotel’s page versus what they received.
The quality of housekeeping appears variable with some guests reporting superb room cleanliness while others encountered neglected upkeep. The absence of basic items like soap bars, hand towels and telephone cables, coupled with occasional noise disturbances and musty smells, further detracted from the experience for some visitors. Despite these drawbacks, the friendly staff and the overall pleasant ambiance of the hotel were positively recognized.
Beds
Visitors to Hotel Caracol Plaza have had mixed experiences with the beds provided. While some guests found the beds comfortable and noted that certain rooms offered cozy accommodations, the majority cited several issues. The most recurring complaint revolves around the mattresses, which many described as extremely hard, very old, uncomfortable and in need of updating. Some guests experienced back pain and discomfort due to the poor quality of the mattresses.
Additionally, pillows were often highlighted as uncomfortable, worn out and sometimes dirty, which detracted from the overall sleeping experience. A number of reviews mentioned that sheets were old, thin and occasionally filthy. There were also concerns about bed cleanliness with some reports of stains and even insects in the bedding.
Overall, while there are a few positive mentions of comfortable beds, the consensus suggests that improvements to mattress quality, bed maintenance and pillow replacement are greatly needed to enhance guest comfort at Hotel Caracol Plaza.
Cleanliness
Hotel Caracol Plaza presents a mixed bag of experiences when it comes to cleanliness with significant room for improvement in various areas. Several guests have highlighted that the hotel generally maintains a clean interior, especially in the rooms and some common areas. However, there are numerous reports pointing to a lack of cleanliness in other parts of the hotel, including hallways, communal bathrooms and the outdoor facilities such as the pool and gym.
Maintenance is a recurring issue with descriptions of old paint, broken furniture and outdated equipment. The pool, in particular, seems to suffer frequently from cleanliness issues with several guests noting dirty water and neglect. Towels and bed linens have also been mentioned as problematic, often appearing old and stained.
While the rooms are generally described as spacious and comfortable, they too suffer from inconsistent cleaning with dust, cobwebs and moisture issues being frequent complaints. Some rooms were noted to have persistent smells, mold and even plumbing troubles that affect the overall guest experience.
Staff and housekeeping services receive mixed reviews. While some guests appreciated daily room cleaning and the friendliness of the staff, others experienced delayed cleaning times and found the attention to detail lacking.
Overall, while there are some positive notes about the clean rooms and facilities, the recurring issues with maintenance and cleaning in other areas leave much to be desired, impacting the overall appeal of Hotel Caracol Plaza.
Staff
The guest reviews for Hotel Caracol Plaza reveal a significant dichotomy in staff performance. The restaurant staff consistently shine with positive remarks, described as very friendly, attentive and polite. Patrons often appreciate the excellent service provided by the waiters and other restaurant personnel, highlighting their courteous and helpful nature.
However, the experience at the reception tells a different story. Multiple reviews suggest the reception staff are unfriendly, rude and often indifferent to guests' needs. This inconsistency at the front desk has left a negative impact on various guests with some mentioning a complete lack of attentiveness and poor treatment.
There are mentions of excellent service and polite nature from certain staff members, notably in the restaurant and sometimes housekeeping. Guests appreciated the efforts of courteous and helpful staff throughout the hotel. Yet, the positive feedback is overshadowed by complaints regarding the reception and the overall training and demeanor of some staff members, which seem to be lacking.
The issue of insufficient staffing also comes up, affecting services like cleaning and attention to guests. Specific incidents such as long waiting times, cold behavior and even confrontational interactions were noted, suggesting a need for better staff training and improved customer service strategies at the front desk.
Overall, while the restaurant team succeeds in leaving a favorable impression, the mixed experiences with the reception staff highlight a critical area for improvement to enhance the overall guest experience at Hotel Caracol Plaza.
Wi-Fi
Hotel Caracol Plaza's WiFi performance has received mixed reviews from guests. While some visitors found the internet to be very fast and suitable for remote work, others reported that the WiFi in their rooms was decent or even cool. However, a significant number of guests experienced issues, noting that the WiFi signal was often weak, temperamental or completely unavailable, especially in rooms. Problems such as slow speeds, frequent disconnections and malfunctioning service were common concerns. Although the pool area was mentioned positively, the overall sentiment about the internet service indicates that improvements are necessary to ensure a consistently reliable connection for all guests.
Pool
Hotel Caracol Plaza's pool area has received mixed reviews from guests. On the positive side, the pool is described as being large, spacious and very pleasant. Many guests noted that the pool is a highlight of their stay, praising its cleanliness, especially in the evening when it is beautifully lit. The pool is also noted for being warm, which adds to its pleasant ambiance. Furthermore, some guests appreciated the garden and the views around the pool, making it an attractive spot to relax.
However, there are also several criticisms. Some guests mentioned that the pool area is often dirty with debris and cloudy water detracting from the experience. The pool’s filter seems to be weak and sometimes the water appears green or unclean. Additionally, the pool closes early, which was a downside for some guests looking to swim late. Despite these concerns, the pool area remains a key feature for many visitors with its spacious design and warm water providing a generally enjoyable experience.
Family
Hotel Caracol Plaza provides a robust offering for families looking to enjoy a seaside vacation. The atmosphere is distinctly family-friendly, making it an ideal spot for those traveling with children. The hotel’s location is strategically close to the beach, allowing easy access for families to enjoy the coastal attraction. Furthermore, frequent mentioning of the friendly restaurant staff and clean rooms ensures a welcoming stay conducive to family comfort.
The amenities cater well to kids with many reviews noting that children thoroughly enjoyed their stay. The pool is clean, making it safe and fun for younger guests. While it's suited for family units, it’s noted that younger children, those under three years old, may need closer supervision.
For those looking to explore beyond the hotel, the nearby Playa Carrizalillo and Playa Manzanilla are highlighted as more family-friendly beach options. The overall experience shared by guests suggests a generally satisfying stay with many families having a wonderful time together.
However, some reviews mention isolated incidents such as conflicts with stay arrangements and minor incidents at the pool, which are important for potential visitors to consider. Despite these occurrences, the hotel predominantly receives positive feedback from families, making it a recommended choice for family vacations.
Nightlife
Hotel Caracol Plaza, though not situated close to the beach, finds itself in a bustling area just a few steps from a charming Cobblestone Street. The locale is vibrant with numerous nightclubs and bars, creating an energetic nightlife scene that is particularly lively on weekends. Late-night revelers and foreign customers often add to the energetic, albeit sometimes noisy, atmosphere.
Guests have highlighted the lively night-scenes and the variety of nearby places to go out, making it ideal for those who enjoy an active nightlife. However, this comes with a caveat: the nightlife noise can be overwhelming, especially on weekends with clubs located just meters away from the hotel. This might be less than ideal for those seeking a tranquil stay.
Despite the positive aspects of the nightlife, there are some drawbacks regarding the hotel's own facilities. The bar and lounge are described as outdated and the hotel doesn't specifically cater to those looking for a nightlife experience within its premises. Additionally, some aspects of the hotel, like the gym and cable TV, might be in need of upkeep.
In summary, Hotel Caracol Plaza offers close proximity to a dynamic nightlife for guests who are keen to immerse themselves in the local party scene, though it might not be the best choice for those looking for a quiet retreat or in-house entertainment.
3 Star
Hotel Caracol Plaza offers a comfortable stay with pleasant and clean accommodations, perfect for resting. As a three-star hotel, it meets basic expectations with a reasonable price-performance relationship. Clean rooms and good cleaning service are highlights and guests can enjoy nice, big views from the property. Although the building shows signs of aging and certain worn-out areas, it still provides a decent and satisfactory experience. The food emits good smells, adding to the overall pleasant atmosphere. Despite a dated infrastructure, the hotel is generally well-maintained, making it a good value-for-money option for a three-star stay.
Indoor Pool
Hotel Caracol Plaza offers the convenience of an indoor pool, which some guests found to be a nice feature. The pool area is described as very beautiful and huge, providing a potential spot for relaxation. However, opinions about the pool's cleanliness vary with some visitors expressing dissatisfaction and noting that the pool was dirty or uncomfortable. The hotel also faced occasional criticism about the shortage of towels available at the pool.
Regarding accommodations, the rooms are quite large but are perceived as old and basic, although they are clean. The food offered is varied and rich, which adds a pleasant aspect to the stay. While there were no specific compliments towards the staff, the general amenities, including the indoor pools, contribute to the overall experience at Hotel Caracol Plaza.
Yes, Hotel Caracol Plaza has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
No, a spa isn't available at Hotel Caracol Plaza.
No, Hotel Caracol Plaza doesn't allow dogs.
Yes, parking facilities are available at Hotel Caracol Plaza.