Desire Riviera Maya Resort All Inclusive, Exclusively for Couples is a beautiful hotel with serene surroundings and a relaxing atmosphere. The rooms, although some areas may feel old and basic, they are definitely adequate and comfortable. Some guests mentioned that the furniture is very basic and the rooms could be more charming, but this is outweighed by the natural beauty of the resort. It's worth mentioning that some garden rooms are smaller compared to others.
Despite some negative feedback, the majority of guests had a great experience staying in the hotel. The beds by the pool area may be reserved only if you tip the staff, but it's a small price to pay for an amazing pool experience. There were a few complaints of a lack of air conditioning in some rooms and restaurants, but nothing that significantly diminished the overall satisfaction of our guests. It's important to note that some guests stayed in rooms at the back of the complex, where building works were happening without being informed. This is an aspect that needs improvement and the hotel management is working on it.
Overall, Desire Riviera Maya Resort All Inclusive, Exclusively for Couples provides guests with a relaxed and comfortable ambiance. Even though some areas and rooms may require modernization and upgrades, the hotel is a good choice for those who appreciate natural surroundings and tranquility.