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Hotel Marina El Cid Spa & Beach Resort - All Inclusive

Puerto Morelos , Boulevard El Cid Unidad 15 (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Marina El Cid Spa & Beach Resort - All Inclusive is a beautiful and well-maintained resort located on a beachfront close to the Marina. While some guests found the location inconvenient for exploring the nearby town of Puerto Morelos, the resort compensates for it with its impressive facilities and activities. The breakfast was a delightful experience with good choices and variety of fruits, waffles, oatmeal, meats, eggs, tacos and omelets. The buffets offer a wide variety of options, including Italian, French, Japanese and seafood. The staff is friendly and helpful and the standout meals make for an enjoyable dining experience. The rooms are spacious, clean and comfortable and the staff is amazing. The pools were beautiful and unique and the pool staff received high praise for their brilliant service. The hotel's private beach provides a secluded and peaceful retreat for guests wanting to relax by the water. The resort is an excellent choice for families looking for a relaxing and fun vacation. The all-inclusive experience and services received overwhelmingly positive reviews with guests praising the genuine cocktails and excellent value for the relaxation received. Overall, guests seemed to enjoy their time at this all-inclusive resort.
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Categories

Resort with Rooms With Jacuzzi / Hot-tub,

Resort with All Inclusive Packages,

Luxury Resort

Beachfront Resort

Resort near The Beach

Resort for Honeymoon,

Resort with Spa,

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool,

Pool Water Slide Outdoor Pool

Business Resort

Resort with Parking,

Accessible Resort

Resort with Gym,

Resort with Tennis Courts,

4-Star Resort

Resort with Outdoor Pool,

Resort with Pool Water Slide,

Room Types

Luxury Suite This suite features a private balcony with pool or sea views. There is 1 king-size bed or 2 double beds, satellite TV, a pillow menu, a turn-down service, a minibar with free bottled water, and a marble bathroom.

Junior Suite Offering sea or pool views from its balcony, this bright suite has 1 king-size bed and 1 pull-out Murphy bed. It includes satellite TV, a pillow menu, a turn-down service, a minibar with free bottled water, and a marble bathroom.

One-Bedroom Suite Features 2 private balconies and a spacious living room. There is a king-size bedroom with sea views, a pull-out queen-size Murphy bed and 2 marble bathrooms. The kitchenette includes a large fridge with free bottled water. This suite also includes 2 satellite TVs, a pillow menu and a turn-down service.

Studio with Spa Bath Features sea or pool views, and 1 king-size and 1 queen-size bed. There is a hot tub on the balcony or in the large marble bathroom. This suite also includes satellite TV, a pillow menu, a turn-down service and a minibar with free bottled water. For stays of 3 nights or more, this rate includes USD 150 of credit to spend at the hotel spa, as well as a spa amenities kit and an aroma menu to be used in the suite.

Family Suite This suite has an elegant, minimalistic decoration, and the marbled bathrooms features a large shower. There is also a pillow menu available and views of the pool area, the sea or the gardens is available.

Junior Suite with Spa Bath This stylish suite has a balcony, a king-size bed and a Murphy queen-size bed. There is a marble bathroom with a hot tub and a large shower area. Satellite TV, a pillow menu, a turn-down service and a minibar with free bottled water are also included.

Junior Suite Platinum This stylish Junior Suite features tropical-style décor and a furnished verandah with ocean views. It has a TV, a safe, ironing facilities, a coffeemaker and minibar. This room also includes Platinum Club Services and Platinum Club amenities.

One Bedroom Suite Platinum This stylish suite features minimalist déocr, a separate living and dining area and 2 furnished verandahs with ocean, pool and garden views. It has 2 TVs, a safe, ironing facilities, a coffeemaker and minibar. This room also includes Platinum Club Services and Platinum Club amenities.

About Hotel Marina El Cid Spa & Beach Resort - All Inclusive

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Guest Reviews

8.6

Very Good

Location

Hotel Marina El Cid Spa & Beach Resort - All Inclusive is located on a beachfront, close to the Marina, but some guests found the location inconvenient for exploring the nearby town of Puerto Morelos due to the distance and road conditions. The resort's beach has received mixed reviews with some guests describing it as rocky and inaccessible due to the presence of seaweed, while others appreciated the activities offered there. The hotel is isolated, but compensates for it with its beautiful facilities and impressive activities.

Breakfast

The breakfast at Hotel Marina El Cid Spa & Beach Resort - All Inclusive was a delightful experience according to guest reviews. Guests enjoyed the great breakfast in the two places they visited with good choices and variety of fruits and fruit juices, waffles, oatmeal, meats, eggs, tacos and omelets. The food quality was mostly good with some guests finding it borderline not good. The 'petit déjeuner' was especially praised by guests, who used words like 'Sehr gutes Frühstuck' and 'délicieux' to describe it. The buffet was noted as being grand and varied with a large selection of dishes to choose from. Despite a basic café with limited options, guests still found the facilities and food to be excellent with great attention to detail in the mojitos and piñas coladas. However, some guests noted that the breakfast was noisy and queues were long, which could detract from the overall experience.

Dinner

When it comes to dining at Hotel Marina El Cid Spa & Beach Resort, there are mixed reviews. While some guests experienced poor room service and a difficult dinner reservation process, others enjoyed outstanding food at every meal. The buffets offer a wide variety of options, including Italian, French, Japanese and seafood. Service at the specialty restaurants was excellent, although reservations should be made upon arrival as they fill up quickly. While some found the food to be bland or repetitive, others praised the diversity and quality of dishes offered. Highlights include the seafood at Mercado de Dolores and the delicious dinner at Ile de France. Overall, guests agree that the staff is friendly and helpful and the standout meals make for an enjoyable dining experience.

Rooms

The Hotel Marina El Cid Spa & Beach Resort - All Inclusive provides spacious, clean and comfortable rooms that are efficiently cleaned and serviced twice daily. The property is huge and very clean with impeccable facilities. Although some guests complained about the air conditioning, most found the rooms to be clean and comfortable. The staff is very nice and the hotel is well maintained. However, some customers noted that the clientele is older and there is no disco or club on site. Despite a few negative comments about old bed sheets, small doubles, a hard Murphy bed and no noise insulation, guests generally praised the cleanliness of the facility and the comfort of the beds, including a super mattress. One guest even highlighted the spectacular ocean view from their room and expressed gratitude for the impeccable service of their housekeeper, Valentina. Overall, the Hotel Marina El Cid Spa & Beach Resort - All Inclusive seems to offer a comfortable and enjoyable stay for guests.

Cleanliness

If you're looking for a clean and beautiful all-inclusive resort, Hotel Marina El Cid Spa & Beach Resort is the place for you! The staff is amazing and the property is well-maintained with beautifully clean facilities. Guests loved the clean rooms, pools and all other facilities. The beach could use some improvement, but the hotel staff does their best to keep it clean. The food is delicious and the service is outstanding. With impeccably clean facilities and good organization, this resort won't disappoint.

Staff

Guests of Hotel Marina El Cid Spa & Beach Resort - All Inclusive praised the exceptional service provided by the staff. The majority of the staff were seen as friendly, helpful and accommodating with a customer service orientation. The staff always had a smile, were efficient and professional throughout the resort. They encouraged guests to participate in activities and events. Guests enjoyed the food and facilities which were complemented by the friendly and caring staff. Some staff were even noted by name for their exceptional service. However, some guests felt the staff lacked respect and tried to charge them unnecessarily and were rude. But overall, the majority of guests recommended the hotel and praised its excellent service, good-natured staff and the quality of the food, installations and personal attention.

Wi-Fi

While Hotel Marina El Cid Spa & Beach Resort offers an all-inclusive experience, one downside to note is the fees for wifi. Guests have mentioned that there is no free wifi and the charge is between $10-15 per device per day. Some have expressed surprise and disappointment at being charged for internet access with one reviewer even calling it "amazing to find a resort that charges you for Internet." Despite this, the resort does offer wifi for those willing to pay the daily fee.

Pool

When it comes to pools, Hotel Marina El Cid Spa & Beach Resort - All Inclusive has plenty to offer. Guests were pleased with the variety of pools available, including adults-only infinity pools and family pools. The pools were beautiful and unique with one even wrapping around the outside of the rooms. The pool staff received high praise for their brilliant service. Although some guests noted that the pools could be full of kids and a bit loud during the day, there were plenty of empty cabanas and lounges at the beach and pool areas. Overall, travelers felt that the pools were amazing and always well-maintained.

Beach

Hotel Marina El Cid Spa & Beach Resort offers a private beach, although guests should consider bringing water shoes due to its rockiness. The staff works hard to remove seaweed from the beach, but some reviewers found it dirty or unswimmable. Despite some negative comments, there are positive reviews of the beach's cleanliness and tranquility. The water can be shallow and seaweed can be a problem at times, but employees diligently remove it daily. While some guests feel that the hotel could improve the beach's condition, others understand the challenges presented by seaweed and rocky terrain. Overall, the hotel's private beach provides a secluded and peaceful retreat for guests wanting to relax by the water.

Family

If you're looking for a family-friendly vacation spot, look no further than Hotel Marina El Cid Spa & Beach Resort - All Inclusive! The main pool is perfect for kids, offering plenty of entertainment and activities and the cliff jump and slide were a huge hit with both little ones and adults. The resort has a lot to offer for families, including a kids' club and teens' club with exciting events like water balloon fights. While the family suites at Ventus side have a sea view, be sure to double check the bed arrangements when booking to ensure maximum comfort. The staff is incredibly helpful and friendly with a special shoutout to Julian from reception for his excellent customer service. Overall, this resort is an excellent choice for families looking for a relaxing and fun vacation.

All-Inclusive Packages

The Hotel Marina El Cid Spa & Beach Resort - All Inclusive has received overwhelmingly positive reviews regarding their all-inclusive experience and services. Many guests praised the genuine cocktails and excellent value for the relaxation received. For some, it was their first experience with an all-inclusive and they found it very relaxed. Despite staying in 7 different all-inclusive hotels, guests deemed this one as above average. The service was also highlighted as having a great attitude. However, one guest mentioned that the products served at the all-inclusive were limited and cheap. Overall, guests seemed to enjoy their time at this all-inclusive resort.

Yes, Hotel Marina El Cid Spa & Beach Resort - All Inclusive has pool(s) that belong to one or more of the following categories: Pool Water Slide, Outdoor Pool.

Yes, a spa is available at Hotel Marina El Cid Spa & Beach Resort - All Inclusive.

No, Hotel Marina El Cid Spa & Beach Resort - All Inclusive doesn't allow dogs.

Yes, parking facilities are available at Hotel Marina El Cid Spa & Beach Resort - All Inclusive.

Yes, Hotel Marina El Cid Spa & Beach Resort - All Inclusive has a gym.

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