Grand Aston Puncak Hotel & Resort
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Summary of reviewsGrand Aston Puncak Hotel & Resort is celebrated for its stunning mountain location, offering breathtaking views from both the restaurant and the rooms, enhancing the overall serenity and charm of the experience. The convenient proximity to local attractions like shopping centers and the chocolate factory adds to its appeal, providing guests with additional leisure options during their stay. The hotel's commitment to cleanliness is another highlight, with guests frequently praising its immaculate upkeep, which contributes to the luxurious ambiance and complements the picturesque surroundings.
The breakfast experience at the resort is well-regarded for its predominantly local and Asian flavors, served alongside panoramic views. While the variety is praised, some guests note a desire for more diverse options catering to different culinary preferences. Dinner offers a mixed experience, with commendations for certain dishes like chicken biryani and generally good service, although the variety and value can occasionally fall short of expectations.
Rooms at the hotel are generally comfortable, clean, and modern, providing guests with beautiful vistas, especially of the mountains. However, there are inconsistencies regarding room size and soundproofing which might affect the experience for some visitors. Despite these issues, the staff's quick responses and dedication to cleanliness remain strong positives.
The staff at Grand Aston Puncak Hotel & Resort are noted for their hospitality, professionalism, and friendly demeanor, contributing significantly to the pleasant experience of guests. Their helpfulness and attentiveness are consistently appreciated, though some suggest additional hospitality training could further enhance interactions.
Overall, Grand Aston Puncak Hotel & Resort delivers a luxurious experience set in a tranquil location with excellent service and pristine facilities, making it a top choice for those seeking a serene and upscale retreat.
Categories
The breakfast experience at the resort is well-regarded for its predominantly local and Asian flavors, served alongside panoramic views. While the variety is praised, some guests note a desire for more diverse options catering to different culinary preferences. Dinner offers a mixed experience, with commendations for certain dishes like chicken biryani and generally good service, although the variety and value can occasionally fall short of expectations.
Rooms at the hotel are generally comfortable, clean, and modern, providing guests with beautiful vistas, especially of the mountains. However, there are inconsistencies regarding room size and soundproofing which might affect the experience for some visitors. Despite these issues, the staff's quick responses and dedication to cleanliness remain strong positives.
The staff at Grand Aston Puncak Hotel & Resort are noted for their hospitality, professionalism, and friendly demeanor, contributing significantly to the pleasant experience of guests. Their helpfulness and attentiveness are consistently appreciated, though some suggest additional hospitality training could further enhance interactions.
Overall, Grand Aston Puncak Hotel & Resort delivers a luxurious experience set in a tranquil location with excellent service and pristine facilities, making it a top choice for those seeking a serene and upscale retreat.
Hotel for Honeymoon
The Grand Aston Puncak Hotel & Resort offers luxurious accommodations and comprehensive facilities, making it an ideal choice for a honeymoon.
5-Star Hotel
This hotel is recognized for its elegant accommodations, breathtaking mountain views, and exceptional cleanliness. Guests praise its luxury amenities including a spa, outdoor pool, and a grand breakfast, contributing to a high-end stay with attentive service.
Luxury Hotel
Romantic Hotel
Small Hotel
Guest Reviews
Grand Aston Puncak Hotel & Resort enjoys high praise for its remarkable location nestled amidst the mountains. Guests are continually impressed by the extraordinary views it offers, overlooking both the slopes of the mountain and the valley, making for a breathtaking experience from the restaurant and rooms. The hotel's location is not only visually stunning but also conveniently situated near several services and attractions, such as shopping centers, the Raja outlet, and the chocolate factory, all within a short drive. While some reviews note its distance from certain tourist attractions, the setting provides a tranquil and comfortable environment that is cherished by visitors. The cleanliness and hospitality of the hotel complement the beautiful surroundings, creating a serene and enjoyable stay for those who appreciate the beauty of nature. Whether for a weekend getaway or a longer retreat, the hotel's location remains a standout feature that contributes significantly to its charm and appeal.
At the Grand Aston Puncak Hotel & Resort, breakfast offers a predominantly local and Asian culinary experience with touches of Chinese and international flavors. Guests have praised the diverse and delicious buffet, which is particularly delightful with its stunning views from the restaurant. For those with a penchant for eggs, the breakfast selection is particularly appealing. Although the breakfast is varied, there are few traditional options available, which may be limiting for guests seeking specific cuisines. While the buffet is generally good with a wide range of options, those with preferences for Arabic dishes might find the selection limited, as it predominantly leans towards Indonesian flavors. The breakfast service is noted for its quality and excellent interaction, though improvements are suggested in terms of the variety and inclusivity of dishes to better cater to Gulf nationals and Arab preferences.
Dinner experiences at Grand Aston Puncak Hotel & Resort receive mixed feedback from guests. Many praise the food for its delicious taste and the excellence of specific dishes, particularly highlighting the chicken biryani. The restaurant offers a lot of food variations, mainly focusing on Asian cuisine, and provides fast service. Some guests also appreciate the effort to prepare specific dishes, such as Arabic breakfast. However, there are also critiques about the lack of variety and some instances of food being undercooked. While some find the food to be of good quality, others note that the pricing may not always align with the dining experience offered.
Grand Aston Puncak Hotel & Resort offers mixed experiences when it comes to its accommodations. Many guests find the rooms to be comfortable and clean, with well-designed layouts and nice dimensions that are generally spacious. The furniture is often noted as new and excellent, contributing to a modern and elegant ambiance. Several rooms provide beautiful views, particularly of the mountain, which is a highlight for many visitors.
However, there are several critiques that guests have noted. The size of the rooms can be inconsistently described, with some finding them spacious, while others feel they are too small or basic for a five-star hotel. Noise is another common issue, especially for rooms facing the street, as the soundproofing is noted to be subpar, with thin walls allowing external and adjacent noise to seep in. Additionally, some guests faced issues with room preparation, finding that necessary amenities like bath towels, a prayer mat, and a Qibla direction indicator were missing upon arrival.
Despite these drawbacks, the hotel receives praise for its cleanliness and quick staff response. However, assurances like non-smoking rooms or requested amenities, such as baby beds, are not always fulfilled, which can detract from the overall experience. Overall, while the hotel provides some very positive features, attention to details, particularly regarding room acoustics and amenities, could enhance the stay for future guests.
Grand Aston Puncak Hotel & Resort consistently impresses guests with its exceptional standards of cleanliness, earning high praise for maintaining a spotless environment throughout the property. Guests frequently remark on the hotel's pristine condition, noting that both the common areas and the rooms are meticulously maintained. The hotel's newness and elegant design add to its allure, creating a luxurious atmosphere that complements its stunning views. Visitors appreciate the attention to detail in maintaining cleanliness, from the rooms to the overall appearance of the property. The staff's commitment to cleanliness and helpfulness further enhances the guest experience, contributing to a well-organized and inviting stay. While there are occasional mentions of minor inconsistencies in bathroom maintenance, these seem to be exceptions rather than the rule. Overall, the Grand Aston Puncak stands out in the region for its dedication to cleanliness, making it a top choice for travelers seeking a fresh and well-kept accommodation.
The staff at Grand Aston Puncak Hotel & Resort set a high standard for hospitality with their professionalism and warm demeanor. Guests frequently remark on the friendly and polite nature of the employees, highlighting their helpfulness and attentiveness. The front desk team, especially praised for their welcoming smiles and cooperative attitude, provides an exceptional first impression. The courtesy of the staff, particularly figures like Ms. Zahra, enhances the overall guest experience. Visitors appreciate the prompt responses and the cheerful and cooperative spirit among staff members, contributing significantly to the hotel's reputation. While some suggest there is room for improvement in hospitality training, the overall consensus is one of satisfaction with the commendable interactions and services provided by the staff, making guest stays pleasant and memorable.
Nestled in the scenic region of Puncak, the Grand Aston Puncak Hotel & Resort exudes luxury and sophistication, making it an ideal choice for travelers seeking an upscale experience. This new and tidy establishment boasts a modern building, beautifully complemented by its breathtaking green and breezy vistas, offering guests a serene escape from the bustle of everyday life. Its strategic location, while slightly distant from the central events, provides a tranquil retreat for newlyweds and vacationers alike. Guests consistently praise the exceptional quality of the service, highlighting the amazing staff who contribute significantly to the overall experience. The hotel is renowned for offering one of the best breakfast options in the area, further solidifying its reputation as one of the top five-star accommodations in Puncak. Whether visiting for a romantic getaway or a leisurely stay, the Grand Aston Puncak Hotel & Resort promises an unforgettable and luxurious retreat.
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Location
Breakfast
Dinner
Rooms
However, there are several critiques that guests have noted. The size of the rooms can be inconsistently described, with some finding them spacious, while others feel they are too small or basic for a five-star hotel. Noise is another common issue, especially for rooms facing the street, as the soundproofing is noted to be subpar, with thin walls allowing external and adjacent noise to seep in. Additionally, some guests faced issues with room preparation, finding that necessary amenities like bath towels, a prayer mat, and a Qibla direction indicator were missing upon arrival.
Despite these drawbacks, the hotel receives praise for its cleanliness and quick staff response. However, assurances like non-smoking rooms or requested amenities, such as baby beds, are not always fulfilled, which can detract from the overall experience. Overall, while the hotel provides some very positive features, attention to details, particularly regarding room acoustics and amenities, could enhance the stay for future guests.
Cleanliness
Staff
Luxury
No, Grand Aston Puncak Hotel & Resort doesn't have any pool.
No, a spa isn't available at Grand Aston Puncak Hotel & Resort.
No, Grand Aston Puncak Hotel & Resort doesn't allow dogs.
No, parking facilities aren't available at Grand Aston Puncak Hotel & Resort.
No, Grand Aston Puncak Hotel & Resort doesn't have a gym.
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