The Botanica Sanctuary
Puncak
-6.70414800,
106.95182500
,
Jalan Taman Safari 101, Kp. Baru Tegal, Desa Cibeureum, Cisarua - Bogor
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Summary of reviewsThe Botanica Sanctuary offers an exceptional escape, set amidst the natural beauty near Taman Safari with breathtaking mountain views and lush green surroundings. Its strategic location provides a tranquil retreat while still being near cafes, restaurants and entertainment spots. The hotel's serene environment and beautiful setting make it a prime choice for those looking to relax away from city life.
Guests frequently praise its cleanliness, modern facilities and comfortable design, which make it a premier choice in Bonshak. Despite some minor issues like smaller room sizes and occasional traffic from Jakarta, the beautiful setting and amenities far outweigh these inconveniences. Rooms are celebrated for their practical amenities and elegant design with lovely views and modern aesthetics adding to the appeal. Cleanliness is consistently highlighted as a remarkable feature, enhancing the overall sense of comfort and relaxation.
The breakfast at The Botanica Sanctuary is often lauded for its extensive and diverse buffet, catering to various tastes and nationalities, although there is room for improvement in catering to Arab guests and addressing occasional quality and service issues. Dinner experiences receive mixed reviews; while many food items are praised for their excellent taste, the menu might not cater well to all international palate preferences and service speed could be improved.
The staff show a range of service quality with many guests noting their friendliness and attentiveness. Specific individuals have been highlighted for their exceptional service, contributing to a welcoming atmosphere. However, some reception staff have faced criticism regarding cooperation and efficiency, indicating a need for consistent customer service training.
Spa facilities receive positive feedback for their setup, though the absence of massage services is a disappointment for some. The gym facilities are basic, featuring simple outdoor equipment, which may not meet the expectations of guests seeking more comprehensive fitness amenities. Despite these shortcomings, the pool facilities are highly appreciated for their variety and scenic views, adding to the overall enjoyment of the stay.
The parking system is functional but could be improved in terms of proximity and integration with the hotel. Family-friendly features include serene and clean environments, suitable family rooms and appealing amenities like the infinity pool with mountain views. However, on-site activities for children are limited, often located at a neighboring hotel.
In conclusion, The Botanica Sanctuary excels as a clean and tranquil sanctuary with beautiful views, modern amenities and a generally positive dining experience, making it an ideal spot for relaxation and family fun. While it has room for improvement in specific areas, the overall positive reviews underscore its status as a desirable destination in Bonshak.
Categories
Guests frequently praise its cleanliness, modern facilities and comfortable design, which make it a premier choice in Bonshak. Despite some minor issues like smaller room sizes and occasional traffic from Jakarta, the beautiful setting and amenities far outweigh these inconveniences. Rooms are celebrated for their practical amenities and elegant design with lovely views and modern aesthetics adding to the appeal. Cleanliness is consistently highlighted as a remarkable feature, enhancing the overall sense of comfort and relaxation.
The breakfast at The Botanica Sanctuary is often lauded for its extensive and diverse buffet, catering to various tastes and nationalities, although there is room for improvement in catering to Arab guests and addressing occasional quality and service issues. Dinner experiences receive mixed reviews; while many food items are praised for their excellent taste, the menu might not cater well to all international palate preferences and service speed could be improved.
The staff show a range of service quality with many guests noting their friendliness and attentiveness. Specific individuals have been highlighted for their exceptional service, contributing to a welcoming atmosphere. However, some reception staff have faced criticism regarding cooperation and efficiency, indicating a need for consistent customer service training.
Spa facilities receive positive feedback for their setup, though the absence of massage services is a disappointment for some. The gym facilities are basic, featuring simple outdoor equipment, which may not meet the expectations of guests seeking more comprehensive fitness amenities. Despite these shortcomings, the pool facilities are highly appreciated for their variety and scenic views, adding to the overall enjoyment of the stay.
The parking system is functional but could be improved in terms of proximity and integration with the hotel. Family-friendly features include serene and clean environments, suitable family rooms and appealing amenities like the infinity pool with mountain views. However, on-site activities for children are limited, often located at a neighboring hotel.
In conclusion, The Botanica Sanctuary excels as a clean and tranquil sanctuary with beautiful views, modern amenities and a generally positive dining experience, making it an ideal spot for relaxation and family fun. While it has room for improvement in specific areas, the overall positive reviews underscore its status as a desirable destination in Bonshak.
Luxury Resort
A 5-star luxury resort in Puncak, it is a peaceful haven with a stunning view and is popular with guests booking luxury hotels and resorts.
Resort for Honeymoon
The Botanica Sanctuary offers a memorable honeymoon experience and many guests have highlighted their satisfaction, recommending it as an ideal spot for newlyweds. Many found the ambiance and overall environment to be exceptionally beautiful and suitable for a romantic getaway.
Resort with Spa
Located in Puncak, this sanctuary offers a peaceful retreat with spa facilities. Its serene environment promotes relaxation and well-being.
Family Friendly Resort
The Botanica Sanctuary provides a tranquil escape with ample space for families. Its focus on nature and relaxation makes it an excellent choice for those seeking a peaceful family vacation.
Romantic Resort
Located in Puncak, this resort offers a tranquil escape with nature-inspired decor and private villas. The serene setting and intimate atmosphere make it an ideal choice for couples seeking relaxation and romance.
Resort with Swimming Pool
The Botanica Sanctuary offers a luxurious experience with its stunning natural surroundings and a beautiful, well-maintained swimming pool. The pool area provides a serene and relaxing atmosphere for guests.
Outdoor Pool
Resort with Parking
Guests at this resort benefit from both free self-parking and valet parking options, providing flexibility and convenience. The property features a spacious car park, ensuring ample space for all vehicles.
Accessible Resort
This hotel offers comprehensive accessibility features, including smooth flooring in rooms, stair-free paths to the entrance, wheelchair-accessible lounge, parking, path to elevator, registration desk, and restaurant, along with an elevator for easy movement.
5-Star Resort
This hotel provides a luxurious retreat with a full-service spa, indoor and outdoor swimming pools including a rooftop infinity pool, and a fitness center. It is set amidst nature with private balconies offering scenic views, and offers high-quality dining options and strong guest satisfaction in service and ambiance.
Resort with Outdoor Pool
This resort offers a heated outdoor infinity pool, providing comfort even in cooler weather, and a separate children's pool. The pool area is designed to blend with the natural surroundings, offering scenic views and a tranquil atmosphere.
Resort Taking Steps Towards Sustainability
Business Resort
Resort with Gym
Guest Reviews
The Botanica Sanctuary offers an exceptional location for those looking to explore the natural beauty around Taman Safari and nearby tourist attractions. The hotel’s position provides guests with breathtaking views of the mountains and lush green surroundings, fostering a tranquil and relaxing atmosphere. Guests appreciate the strategic placement for its quietness, away from the noise of city life, yet still close enough to cafes, restaurants and entertainment spots.
The hotel is lauded for its cleanliness, modern facilities and comfortable design, making it one of the premier choices in Bonshak. Though some guests noted the small size of the rooms and occasional traffic issues when traveling from Jakarta, these minor inconveniences are outweighed by the hotel's beautiful setting and excellent amenities.
The convenience of being near Taman Safari and other points of interest offers guests a seamless visit, while the hotel’s serene environment and beautiful location make it a perfect retreat into nature. Whether for a short drive to the safari park or simply to enjoy the scenic mountain views, The Botanica Sanctuary is highly regarded for its prime location and tranquil ambiance.
The breakfast experience at The Botanica Sanctuary receives a myriad of opinions. While many guests praise the breakfast for its variety and deliciousness, noting it as the best among comparable hotels, there are also significant areas for improvement. Positive reviews highlight the extensive and diverse buffet that caters to various tastes and nationalities, from Asian to Western and Indian cuisines. Guests particularly enjoy the sumptuous spread, the fantastic view from the restaurant and the excellent taste of the options available. The kid-friendly menu and the personal touch of the host or manager during breakfast add to the enjoyable experience for families.
However, several reviews indicate that the breakfast selection does not cater well to Arab guests. There is a notable lack of Arabic cuisine with many guests expressing a desire for more Gulf dishes and traditional breakfast items. Some guests found the quality of certain items, like pastries, croissants and bread, to be lacking and in a few instances, moldy bread was reported. The breakfast was also described as pricey by several reviewers and some felt it could be boring due to its limited diversity for specific cultural tastes.
In terms of service, mixed reviews were noted about the staff at the breakfast restaurant with some guests finding them unhelpful and unfriendly while others enjoyed a positive interaction. The cleanliness of the breakfast area was another concern raised by a few guests.
In summary, while the breakfast at The Botanica Sanctuary is lauded for its variety, deliciousness and extensive options, there is a clear need for improvement in catering to Arab guests and addressing sporadic quality and service issues.
The Botanica Sanctuary’s dining experience offers a mix of highs and lows. On a positive note, the food quality is often praised as excellent and marvelous with standout dishes like chicken shawarma, shrimp pasta and steaks receiving strong commendations from those who enjoyed them. The steak and risotto are particularly noted for their delightful flavors. The cleanliness and upscale nature of the restaurants, such as the steak restaurant, add a touch of sophistication to the dining experience.
Conversely, there are notable downsides. The menu largely focuses on Indonesian cuisine, which might not cater to diverse international palates, particularly those from the Gulf or Arab regions. Some guests found the food bland, very salty or even cold and there were instances of food poisoning linked to the Bonchak restaurant. Moreover, the dining service can be problematic with slow service and waiters taking too long to bring the menu. Complaints about high food prices, stale breakfast items and the restaurant running out of menu items are recurrent themes.
Additionally, experiences in the Garden Brasserie were inconsistent with delightful breakfasts contrasting sharply with unsatisfactory lunch and dinner experiences. Instances of unsatisfactory dishes, such as a cold and unappealing chicken sandwich, further dampen the appeal.
The Botanica Sanctuary’s restaurants could benefit from improving variety, especially to cater to non-Indonesian guests, speeding up service and ensuring consistent food quality across all meal times.
The rooms at The Botanica Sanctuary present a blend of beautiful design and practical amenities, making them well-suited for couples and small families. Many guests appreciate the unique concept and elegant design of the rooms, underscored by cleanliness and attention to detail. Some rooms come with incredible views, whether it's of the mountains or the garden, complete with the soothing sound of fountains. The loft rooms and family rooms with mezzanine levels are particularly praised for their spaciousness and comfort.
Despite the positive aspects, a recurring issue noted by guests is the small size of the rooms with several visitors mentioning that they are much smaller than expected. The deluxe and regular rooms often leave little space for luggage and some design choices, such as the placement of the wardrobe in the bathroom, have been met with criticism. Room noise and limited soundproofing, especially in rooms located beneath the restaurant, may affect the comfort for some guests.
In terms of cleanliness, opinions are mixed. While many guests found their rooms clean and well-kept, a few reported issues such as dirty beddings and remnants from previous occupants. The hotel is relatively new, contributing to its modern and clean aesthetic, alongside comfortable beds and functional amenities.
Overall, The Botanica Sanctuary offers a visually appealing and comfortable stay, though potential visitors should be prepared for smaller room sizes and minor design inconveniences. The stunning views and innovative room designs make it a charming choice for those looking to escape to a modern sanctuary.
The Botanica Sanctuary offers an overall comfortable accommodation experience, particularly noteworthy for its spacious and cozy lodgings. Many guests have reported that the beds are large enough to comfortably accommodate up to three adults and the bedding generally feels very comfortable with several reviewers specifically mentioning the beds and pillows as super comfy and soft.
However, the experiences are somewhat mixed. While a significant number of guests enjoyed very comfortable beds, some reviews noted that the beds felt a little hard or were not comfortable enough. There were also a few concerns about cleanliness, particularly with the bed covers in the family rooms, which were not always found to be clean.
In terms of room setup, there have been instances where the arrangement did not match the booking expectations with some guests booking rooms with two separate beds but receiving one bed instead. Additionally, the soundproofing in the rooms appears inadequate, as the noise from neighboring rooms, such as footsteps, can be quite disruptive.
Despite these drawbacks, the overall sentiment remains positive, especially for those prioritizing bed comfort and accommodating space in their stay.
The Botanica Sanctuary has garnered an array of positive reviews for its cleanliness, establishing itself as a pristine destination for travelers. The hotel's cleanliness is consistently highlighted as one of its most remarkable features with guests frequently mentioning its spotless condition. Rooms and facilities are described as very clean, tidy and well-maintained, providing a hygienic environment that is often compared to the standard of a newly opened establishment.
Guests appreciate the high level of attention to cleanliness in both the rooms and common areas with many noting that this contributes greatly to their overall sense of comfort and relaxation. The new and modern hotel receives accolades for combining luxury and cleanliness, making it a desirable choice for families, including those with young children. The hotel's interior and exterior are described as beautiful, clean and organized, enhancing the overall guest experience with aesthetic appeal.
The hotel staff is commended for efficient and prompt services, including check-in and check-out, which further adds to the seamless experience. While the hotel is only three floors, its high standards of cleanliness and well-kept facilities convey a sense of tranquility and luxury in every corner. The immaculate condition of the hotel is paired effectively with good breakfast options and scenic views, offering a holistic and enjoyable stay.
Despite a few mentions of areas needing more attention from the staff, the overwhelming consensus is that The Botanica Sanctuary excels in providing a clean and pleasant environment, making it an ideal place for both leisure and relaxation.
The staff at The Botanica Sanctuary receives mixed reviews from guests. Many guests highlight the team's friendliness, helpfulness and attentiveness with specific mentions of individuals like Ms. Elisa, Mr. Balal, Sukanta and Yousef, who made notable positive impressions. Guests often describe the staff as very friendly, efficient, accommodating and cooperative, creating a welcoming atmosphere.
However, there are also several criticisms focused mainly on the reception staff with some guests feeling that they were uncooperative, slow, disrespectful and lacked proper training in hospitality. Issues like slow service, unresponsive behavior and misunderstandings during the check-in process were commonly reported. There's a clear indication that while some staff members excel in customer service, others might benefit from additional training to improve consistency in guest experiences. Despite these issues, the supportive and polite nature of many employees contributes significantly to the overall positive experience at the hotel.
The Botanica Sanctuary offers generally positive experiences related to its spa facilities. Guests appreciated the nice spa setup and highlighted that there is a special restaurant associated with the spa area. However, there is a notable absence of massage services, which some visitors found disappointing. While some reviews indicated shared spa and massage facilities, others mentioned the need for a private spa and sports club, pointing to some inconsistency in service offerings. Despite these issues, many considered the hotel's other offerings to be excellent. Overall, the spa facilities are well-regarded, but the lack of massage services is a common concern among guests.
The gym facilities at The Botanica Sanctuary have room for improvement, particularly given its status as a 5-star hotel. Guests noted that the fitness center is quite small and primarily features simple, outdoor gym equipment that can pose challenges during inclement weather. Some reviews highlighted that the gym consists of old devices placed outside, which may not meet the expectations of some guests seeking more robust amenities. Additionally, it was mentioned that proper gym facilities are available at a sister hotel nearby. Overall, while the gym area at The Botanica Sanctuary might cater to basic exercise needs, it falls short for those looking for more comprehensive fitness facilities.
The Botanica Sanctuary boasts a variety of swimming experiences with standout features including beautiful mountain views and multiple heated pools. Guests have appreciated the warm water options, including a hot spring pool and children's pool, which add to the enjoyment. Despite its small size and occasional crowding, the rooftop pool is noted for its lovely ambiance and stunning vistas. The infinite pool, particularly on the open-air level, also garners praise for its perfect temperature and breathtaking scenery.
While there have been some mentions of cracked tiles, the overall sentiment towards the pool facilities is positive with several guests highlighting the great overall experience. The whirlpool on the rooftop and diverse pool offerings are beneficial for families and those looking to relax. For a hotel of its size, the pool area might feel small to some, but it remains a favorite feature owing to its warm water and scenic views.
The parking experience at The Botanica Sanctuary offers a mix of convenience and challenges. Guests appreciated the easy entry and exit procedures, making the arrival and departure process smooth. The parking lot is available, though some found the spaces somewhat distant from the lobby and noted that the parking area is not directly integrated with hotel access. Despite the availability, a few guests mentioned complications due to a lack of parking spaces, which impacted their stay. Overall, while the parking system is functional, improvements in proximity and integration with the hotel could enhance guest satisfaction.
The Botanica Sanctuary seems to offer a serene and clean escape, particularly appealing to families seeking a peaceful retreat. Reviews highlight the hotel's family-friendly nature, characterizing it as suitable and safe for family stays. Guests have appreciated the new and clean environment, noting that it's excellent for families, be it small ones or those with 2-3 children. The mountain view from the infinity pool, including a section for children, adds to the hotel's charm.
However, there are some limitations regarding activities for kids. Most child-friendly amenities like the playground appear to be located at a neighboring hotel, suggesting limited on-site entertainment specifically for younger guests. Despite this, facilities such as family rooms, which some reviews have highlighted for their comfort and suitability for family interactions, do add to the overall convenience.
The hotel is praised for its cozy atmosphere, beautiful scenery and comfortable beds with each room being well-equipped with essentials like hairdryers and irons. Some minor drawbacks include variable amenities across different family rooms and the occasional disturbance from neighboring rooms at night.
Overall, The Botanica Sanctuary is recognized for its tranquility and suitability for family stays, offering comfort and beautiful views, though those seeking extensive children's activities might need to explore neighboring options.
The Botanica Sanctuary offers a luxurious and beautiful experience, set within a spacious garden with a stunning view. The hotel is described as new and modern, ensuring a pristine and contemporary stay. It's praised for its exceptional cleanliness with attention to detail given to the rooms and facilities. The staff provide superb service, upholding the standard of five-star hospitality. However, some guests felt that the culinary experience fell short of five-star expectations and there were comments about the value for money compared to other high-end resorts. Despite these points, many reviews highlight the hotel's overall excellence and recommend it without hesitation to anyone visiting Bunshak.
The Botanica Sanctuary offers a generally positive experience for guests, including those with accessibility needs. Many guests found their stay enjoyable and had an easy time navigating the hotel's facilities. The presence of golf cars was particularly noted as helpful for getting around the property. However, there are some areas for improvement. The distance between the hotel and the outdoor parking area can be problematic, especially during rainy weather. Additionally, the lack of available Grab or Uber cars for transportation to the resort and uncooperative reception staff were mentioned as drawbacks. Despite these issues, the overall access within the hotel itself appears to be manageable.
The Botanica Sanctuary’s outdoor pool offers a remarkable experience for guests. Situated on the rooftop, the pool provides breathtaking views of the surrounding mountains, making it a perfect spot for relaxation. The heated facilities ensure comfort, even for the little ones with dedicated warm pool-jacuzzi and a heated children's pool available. Despite some mentions of the pool's smaller size relative to the hotel, the visual appeal is heightened by the infinity design and the serene, warm water. The pool's ambiance, paired with the stunning scenery, delivers a memorable and enjoyable swimming experience.
The Botanica Sanctuary offers a truly remarkable experience for those seeking a memorable honeymoon. From the initial reception to the heartfelt farewell, guests have highlighted their satisfaction, recommending the sanctuary as an ideal spot for newlyweds. Many found the ambiance and overall environment to be exceptionally beautiful and suitable for a romantic getaway. Despite some feedback noting a lack of facilities geared specifically towards honeymooners, the general sentiment suggests that the experience and atmosphere more than make up for it.
The Botanica Sanctuary in Bali lives up to its reputation as a luxurious destination, frequently hailed as one of the best hotels in the region. The accommodation is lauded for being spotless with meticulous attention to cleanliness and detail evident in every corner of the hotel. Guests frequently mention the luxurious atmosphere, describing it as fantastical and perfect for honeymooners as well as families looking for a diverse and relaxing retreat.
The emphasis on luxury extends to the hotel's services, hospitality and the breathtaking views it offers. From the moment guests arrive at reception to their final farewell, the experience is marked by attentive staff interaction and thoughtful touches, such as the personal attention given by the host or manager during breakfast. The stunning, clean views are an added delight that enhances the overall sense of splendor and tranquility.
The location of The Botanica Sanctuary complements its high standards, providing a beautiful, serene setting for guests to unwind. Every detail, from the presence of a bidet to the great staff interaction, reinforces the hotel's commitment to luxury and guest satisfaction. Although there have been negative comments regarding the treatment of certain guests, the overwhelming majority of reviews paint a picture of an exceptionally luxurious stay worth every investment.
The Botanica Sanctuary offers a romantic and serene escape, ideal for couples and newlyweds seeking peace and tranquility. The hotel boasts beautiful views, particularly of the surrounding mountains, which create a serene and contemplative atmosphere. Guests appreciate the outdoor sitting area in the lobby, perfect for quiet moments together. The hotel's facilities are well-maintained, contributing to an overall sense of peace and cleanliness. The onsite restaurant is praised with dishes like steaks and risottos being especially notable. The location is convenient, featuring a good venue and delicious breakfast, making it a fantastic choice for a romantic getaway.
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Location
The hotel is lauded for its cleanliness, modern facilities and comfortable design, making it one of the premier choices in Bonshak. Though some guests noted the small size of the rooms and occasional traffic issues when traveling from Jakarta, these minor inconveniences are outweighed by the hotel's beautiful setting and excellent amenities.
The convenience of being near Taman Safari and other points of interest offers guests a seamless visit, while the hotel’s serene environment and beautiful location make it a perfect retreat into nature. Whether for a short drive to the safari park or simply to enjoy the scenic mountain views, The Botanica Sanctuary is highly regarded for its prime location and tranquil ambiance.
Breakfast
However, several reviews indicate that the breakfast selection does not cater well to Arab guests. There is a notable lack of Arabic cuisine with many guests expressing a desire for more Gulf dishes and traditional breakfast items. Some guests found the quality of certain items, like pastries, croissants and bread, to be lacking and in a few instances, moldy bread was reported. The breakfast was also described as pricey by several reviewers and some felt it could be boring due to its limited diversity for specific cultural tastes.
In terms of service, mixed reviews were noted about the staff at the breakfast restaurant with some guests finding them unhelpful and unfriendly while others enjoyed a positive interaction. The cleanliness of the breakfast area was another concern raised by a few guests.
In summary, while the breakfast at The Botanica Sanctuary is lauded for its variety, deliciousness and extensive options, there is a clear need for improvement in catering to Arab guests and addressing sporadic quality and service issues.
Dinner
Conversely, there are notable downsides. The menu largely focuses on Indonesian cuisine, which might not cater to diverse international palates, particularly those from the Gulf or Arab regions. Some guests found the food bland, very salty or even cold and there were instances of food poisoning linked to the Bonchak restaurant. Moreover, the dining service can be problematic with slow service and waiters taking too long to bring the menu. Complaints about high food prices, stale breakfast items and the restaurant running out of menu items are recurrent themes.
Additionally, experiences in the Garden Brasserie were inconsistent with delightful breakfasts contrasting sharply with unsatisfactory lunch and dinner experiences. Instances of unsatisfactory dishes, such as a cold and unappealing chicken sandwich, further dampen the appeal.
The Botanica Sanctuary’s restaurants could benefit from improving variety, especially to cater to non-Indonesian guests, speeding up service and ensuring consistent food quality across all meal times.
Rooms
Despite the positive aspects, a recurring issue noted by guests is the small size of the rooms with several visitors mentioning that they are much smaller than expected. The deluxe and regular rooms often leave little space for luggage and some design choices, such as the placement of the wardrobe in the bathroom, have been met with criticism. Room noise and limited soundproofing, especially in rooms located beneath the restaurant, may affect the comfort for some guests.
In terms of cleanliness, opinions are mixed. While many guests found their rooms clean and well-kept, a few reported issues such as dirty beddings and remnants from previous occupants. The hotel is relatively new, contributing to its modern and clean aesthetic, alongside comfortable beds and functional amenities.
Overall, The Botanica Sanctuary offers a visually appealing and comfortable stay, though potential visitors should be prepared for smaller room sizes and minor design inconveniences. The stunning views and innovative room designs make it a charming choice for those looking to escape to a modern sanctuary.
Beds
However, the experiences are somewhat mixed. While a significant number of guests enjoyed very comfortable beds, some reviews noted that the beds felt a little hard or were not comfortable enough. There were also a few concerns about cleanliness, particularly with the bed covers in the family rooms, which were not always found to be clean.
In terms of room setup, there have been instances where the arrangement did not match the booking expectations with some guests booking rooms with two separate beds but receiving one bed instead. Additionally, the soundproofing in the rooms appears inadequate, as the noise from neighboring rooms, such as footsteps, can be quite disruptive.
Despite these drawbacks, the overall sentiment remains positive, especially for those prioritizing bed comfort and accommodating space in their stay.
Cleanliness
Guests appreciate the high level of attention to cleanliness in both the rooms and common areas with many noting that this contributes greatly to their overall sense of comfort and relaxation. The new and modern hotel receives accolades for combining luxury and cleanliness, making it a desirable choice for families, including those with young children. The hotel's interior and exterior are described as beautiful, clean and organized, enhancing the overall guest experience with aesthetic appeal.
The hotel staff is commended for efficient and prompt services, including check-in and check-out, which further adds to the seamless experience. While the hotel is only three floors, its high standards of cleanliness and well-kept facilities convey a sense of tranquility and luxury in every corner. The immaculate condition of the hotel is paired effectively with good breakfast options and scenic views, offering a holistic and enjoyable stay.
Despite a few mentions of areas needing more attention from the staff, the overwhelming consensus is that The Botanica Sanctuary excels in providing a clean and pleasant environment, making it an ideal place for both leisure and relaxation.
Staff
However, there are also several criticisms focused mainly on the reception staff with some guests feeling that they were uncooperative, slow, disrespectful and lacked proper training in hospitality. Issues like slow service, unresponsive behavior and misunderstandings during the check-in process were commonly reported. There's a clear indication that while some staff members excel in customer service, others might benefit from additional training to improve consistency in guest experiences. Despite these issues, the supportive and polite nature of many employees contributes significantly to the overall positive experience at the hotel.
Spa
Gym
Pool
While there have been some mentions of cracked tiles, the overall sentiment towards the pool facilities is positive with several guests highlighting the great overall experience. The whirlpool on the rooftop and diverse pool offerings are beneficial for families and those looking to relax. For a hotel of its size, the pool area might feel small to some, but it remains a favorite feature owing to its warm water and scenic views.
Parking
Family
However, there are some limitations regarding activities for kids. Most child-friendly amenities like the playground appear to be located at a neighboring hotel, suggesting limited on-site entertainment specifically for younger guests. Despite this, facilities such as family rooms, which some reviews have highlighted for their comfort and suitability for family interactions, do add to the overall convenience.
The hotel is praised for its cozy atmosphere, beautiful scenery and comfortable beds with each room being well-equipped with essentials like hairdryers and irons. Some minor drawbacks include variable amenities across different family rooms and the occasional disturbance from neighboring rooms at night.
Overall, The Botanica Sanctuary is recognized for its tranquility and suitability for family stays, offering comfort and beautiful views, though those seeking extensive children's activities might need to explore neighboring options.
5 Star
Accessible
Outdoor Pool
Honeymoon
Luxury
The emphasis on luxury extends to the hotel's services, hospitality and the breathtaking views it offers. From the moment guests arrive at reception to their final farewell, the experience is marked by attentive staff interaction and thoughtful touches, such as the personal attention given by the host or manager during breakfast. The stunning, clean views are an added delight that enhances the overall sense of splendor and tranquility.
The location of The Botanica Sanctuary complements its high standards, providing a beautiful, serene setting for guests to unwind. Every detail, from the presence of a bidet to the great staff interaction, reinforces the hotel's commitment to luxury and guest satisfaction. Although there have been negative comments regarding the treatment of certain guests, the overwhelming majority of reviews paint a picture of an exceptionally luxurious stay worth every investment.
Romantic
Yes, The Botanica Sanctuary has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at The Botanica Sanctuary.
No, The Botanica Sanctuary doesn't allow dogs.
Yes, parking facilities are available at The Botanica Sanctuary.
Yes, The Botanica Sanctuary has a gym.
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