The Grand Hill Resort-Hotel
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Summary of reviewsThe Grand Hill Resort-Hotel offers an exceptional experience for its guests, highlighted by several positive aspects that make it a top choice for visitors, especially those vacationing in Puncak. Its prime location on a high hill provides stunning, clean views of the surrounding nature and beach, particularly from the rooms and pool area. Guests appreciate the hotel’s proximity to key attractions like Taman Safari, Puncak Pass and paragliding spots, as well as various amenities such as Arabic restaurants, cafes, grocery stores, markets and pharmacies. This central yet peaceful location lends itself well to morning jogs and a tranquil stay away from the hustle of car noise.
The breakfast experience at the hotel receives mixed reviews. Its diverse offerings cater to a broad range of tastes with many guests praising the tasty and well-prepared food. The breakfast area is also noted for its attractive setting. There are, however, some logistical challenges, such as items running out quickly and a lack of variety in Arabic dishes, affecting the breakfast experience for some guests. The hotel is working on improving its breakfast buffet and overall, the sentiment remains positive.
Dinner at the hotel restaurant is highly commendable with guests enjoying delicious local dishes and beautiful presentation. The varied menu caters well to different tastes, particularly suitable for Arab families. Although some note that the restaurant closes early and could improve service details, the overall dining experience is enjoyable.
The rooms offer spacious accommodations with spectacular views from balconies overlooking the pool, mountains and city. Despite some noise issues and facilities that appear outdated, the rooms are generally clean and comfortable with prompt and helpful room service enhancing the stay. Maintenance improvements in certain areas are needed, but the rooms still provide a pleasant experience.
Cleanliness in the hotel receives positive feedback with guests noting the clean and tidy rooms and the well-maintained pool area. However, there are inconsistent standards in some areas with specific mentions of musty smells and occasional maintenance issues. Overall, the hotel largely meets guests' cleanliness expectations.
The hotel's staff is consistently praised for their friendliness, helpfulness and efficiency. The reception and security personnel are prompt in addressing concerns and the overall hospitality significantly enhances guests' comfort and experience.
While the Wi-Fi service is a notable downside due to frequent issues with weak, slow and unreliable connections, the beautiful and clean swimming pool surrounded by green trees and hills is a major highlight. The pool offers panoramic views and is a picturesque spot for relaxation.
Families find the resort especially appealing, thanks to its warm, family-friendly atmosphere and amenities like playrooms, playgrounds and a well-maintained pool. The location near various attractions and restaurants makes it convenient for exploring and dining out. Despite needing better seating areas for Gulf families, the hotel remains a top choice for family vacations.
The beds receive mixed reviews with some guests finding them comfortable and cozy, while others report issues with hardness and discomfort. Cleanliness concerns and the lack of electric sockets near beds are additional points of feedback. There is significant room for improvement in this area.
Finally, the hotel lives up to its four-star status, providing good quality services, polite staff and thoughtful amenities like complimentary bottled water. Despite minor issues like intermittent Wi-Fi and occasional lapses in cleanliness, it stands out as a very good choice in a tourist area, frequently described as superb and exceptional.
Overall, The Grand Hill Resort-Hotel provides a picturesque, comfortable and enjoyable stay, making it highly recommended for visitors seeking both leisure and practicality.
Categories
The breakfast experience at the hotel receives mixed reviews. Its diverse offerings cater to a broad range of tastes with many guests praising the tasty and well-prepared food. The breakfast area is also noted for its attractive setting. There are, however, some logistical challenges, such as items running out quickly and a lack of variety in Arabic dishes, affecting the breakfast experience for some guests. The hotel is working on improving its breakfast buffet and overall, the sentiment remains positive.
Dinner at the hotel restaurant is highly commendable with guests enjoying delicious local dishes and beautiful presentation. The varied menu caters well to different tastes, particularly suitable for Arab families. Although some note that the restaurant closes early and could improve service details, the overall dining experience is enjoyable.
The rooms offer spacious accommodations with spectacular views from balconies overlooking the pool, mountains and city. Despite some noise issues and facilities that appear outdated, the rooms are generally clean and comfortable with prompt and helpful room service enhancing the stay. Maintenance improvements in certain areas are needed, but the rooms still provide a pleasant experience.
Cleanliness in the hotel receives positive feedback with guests noting the clean and tidy rooms and the well-maintained pool area. However, there are inconsistent standards in some areas with specific mentions of musty smells and occasional maintenance issues. Overall, the hotel largely meets guests' cleanliness expectations.
The hotel's staff is consistently praised for their friendliness, helpfulness and efficiency. The reception and security personnel are prompt in addressing concerns and the overall hospitality significantly enhances guests' comfort and experience.
While the Wi-Fi service is a notable downside due to frequent issues with weak, slow and unreliable connections, the beautiful and clean swimming pool surrounded by green trees and hills is a major highlight. The pool offers panoramic views and is a picturesque spot for relaxation.
Families find the resort especially appealing, thanks to its warm, family-friendly atmosphere and amenities like playrooms, playgrounds and a well-maintained pool. The location near various attractions and restaurants makes it convenient for exploring and dining out. Despite needing better seating areas for Gulf families, the hotel remains a top choice for family vacations.
The beds receive mixed reviews with some guests finding them comfortable and cozy, while others report issues with hardness and discomfort. Cleanliness concerns and the lack of electric sockets near beds are additional points of feedback. There is significant room for improvement in this area.
Finally, the hotel lives up to its four-star status, providing good quality services, polite staff and thoughtful amenities like complimentary bottled water. Despite minor issues like intermittent Wi-Fi and occasional lapses in cleanliness, it stands out as a very good choice in a tourist area, frequently described as superb and exceptional.
Overall, The Grand Hill Resort-Hotel provides a picturesque, comfortable and enjoyable stay, making it highly recommended for visitors seeking both leisure and practicality.
Family Friendly Hotel
This resort-hotel offers comfortable accommodations and various recreational facilities. Its location and amenities make it a convenient choice for families looking for a relaxing getaway.
Hotel with Swimming Pool
The Grand Hill Resort-Hotel offers a comfortable stay with its outdoor pool and other recreational facilities. The pool area is designed to provide a relaxing experience for guests.
Outdoor Pool
Hotel with Parking
The Grand Hill Resort-Hotel provides free private parking for its guests. This facility ensures that visitors have a secure and accessible place to park their vehicles.
4-Star Hotel
Located in Tugu Cisarua Bogor, this resort hotel provides comfortable accommodations and is known for its serene environment. It offers a relaxing retreat with good access to local attractions.
Hotel with Outdoor Pool
This hotel features an outdoor swimming pool and offers rooms with mountain views. It provides a comfortable stay with complete facilities including a restaurant and bar.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Cheap Hotel
Guest Reviews
The Grand Hill Resort-Hotel enjoys an exceptional location with multiple positive aspects that appeal to a wide range of guests. Nestled on a high hill, it offers beautiful and clean views of the surrounding nature and overlooks the beach. The view is particularly stunning from rooms and the pool area, making it a picturesque spot for those who appreciate tranquility and natural beauty.
Guests praise the hotel's close proximity to various amenities and services. It is conveniently near the main road, providing easy access to key attractions such as Taman Safari, Puncak Pass and paragliding spots. For those who enjoy dining out, the hotel is surrounded by a variety of Arabic restaurants, cafes and grocery stores. The location is also close to markets, pharmacies, supermarkets and children's playgrounds, ensuring that all essential services are within reach.
The strategic and central location of the hotel makes it an ideal choice for both leisure and practicality. It's great for morning jogs and offers a peaceful atmosphere away from the hustle and bustle of car noise. The hotel’s website and staff performance have garnered positive feedback, making the booking and stay experience seamless.
Overall, The Grand Hill Resort-Hotel's excellent location, combined with its stunning views and proximity to necessary services and attractions, makes it a highly recommended destination for visitors, particularly those vacationing in Puncak.
The breakfast experience at The Grand Hill Resort-Hotel receives mixed reviews with a notable emphasis on its varied offerings and appealing ambiance. Many guests highlight the diversity of the breakfast options, describing it as delicious, sufficient and in some cases, excellent. The breakfast area itself garners positive remarks for its attractive setting and excellent location, making it a pleasant place to start the day.
However, the breakfast's suitability for Arab guests appears inconsistent with several comments mentioning a lack of variety in Arabic dishes and the predominant presence of Indonesian cuisine. Some reviews note that while the breakfast includes eggs, pancakes, pastries and jam, it still doesn't fully meet the expectations of some Arab visitors.
The breakfast service seems to present logistical challenges as well with reports of items running out if not arriving early and some delays in replenishing food. Additionally, there is mention of the breakfast being à la carte rather than a buffet on certain occasions with predetermined menus and limited choices.
Despite these issues, the quality of the food often shines through with numerous guests finding the breakfast very tasty and well-prepared. The resort's efforts to improve the breakfast buffet have been recognized and the overall sentiment leans towards a generally positive breakfast experience for a broad range of guests.
The Grand Hill Resort-Hotel has received commendations for its dinner offerings at the hotel restaurant. The food is frequently described as delicious with guests enjoying yummy local dishes and beautiful presentation. Varied menu options seem to cater well to different tastes, especially suitable for Arab families.
While the flavors and portions are generally praised, some guests have noted a few areas requiring improvement. A common remark is that the restaurant closes its doors early, so it is essential to have dinner before 7 o'clock. There are also suggestions that the restaurant could benefit from more attention to detail in service. Despite these minor drawbacks, the overall dining experience is appreciated for its good and tasty food, making dinner at the hotel a delightful part of the stay.
The rooms at The Grand Hill Resort-Hotel offer a mix of experiences for guests. One of the standout features frequently mentioned is the amazing views with many rooms boasting balconies that overlook the pool, mountains and city. Guests appreciate the spaciousness of the rooms, which comfortably accommodate families and provide a pleasant stay with clean surroundings.
However, there are areas where the hotel falls short. Noise is a common issue, as many rooms are not soundproof and traffic sounds or neighboring disturbances can be bothersome. Additionally, some rooms and facilities come across as outdated and could benefit from refurbishment. Although many guests find the rooms clean, there are reports of cleanliness inconsistency with some noting dirty corners, termites and maintenance issues like leaking or non-functional showers.
Despite these drawbacks, the helpful and clean room service staff enhance the overall experience by responding promptly to guests' needs, including speedy room changes when necessary. Though some rooms need attention and upgrading, particularly the furniture and soundproofing, the hotel still provides a comfortable stay with large rooms and beautiful views.
The beds at The Grand Hill Resort-Hotel have received mixed feedback. Some guests appreciated the comfortable and well-matched beds, highlighting the cozy sleeping experience in both the beds and the rooms. However, many reviews pointed out issues with comfort with guests frequently describing the beds as hard, uncomfortable and at times, causing sleeping discomfort. Additionally, concerns about cleanliness were raised with mentions of old bed sheets and dirty beds. The lack of electric sockets near the beds was another noted inconvenience. Overall, while some found the beds satisfactory, there is significant room for improvement in terms of comfort and cleanliness.
The Grand Hill Resort-Hotel offers a generally clean and comfortable stay with numerous guests noting the clean and tidy rooms. The overall design of the hotel is appreciated for its aesthetic appeal and hospitality. The swimming pool area surrounded by green trees and hills adds to the calm and enjoyable atmosphere.
Despite the positive feedback on room cleanliness and the cleanliness of the bathrooms, there are mentions of some inconsistent cleanliness standards. Specific issues such as musty smells, insects, lizards and worn-out furniture are noted by some visitors. The need for better maintenance in bathrooms, corridors and balconies is also highlighted.
In summary, while The Grand Hill Resort-Hotel largely meets cleanliness expectations and offers a pleasant experience, there is room for improvement in maintaining consistent cleanliness across all areas.
The Grand Hill Resort-Hotel is notable for its remarkably friendly and helpful staff, who consistently provide excellent service with a courteous and hospitable demeanor. Guests frequently highlight the promptness and efficiency of both the reception and security personnel, who are quick to address concerns and facilitate quick check-ins and check-outs. The staff is not only attentive and cheerful but also adept at engaging in polite dialogue, ensuring that any needs are met promptly and efficiently. Despite a minor lapse in early morning availability, the overall performance of the staff is commended for being cooperative, responsive and well-mannered. The impeccable hospitality extended by the employees contributes significantly to the comfort and overall positive experience at the hotel.
Guests at The Grand Hill Resort-Hotel have consistently reported issues with the hotel's Wi-Fi service. Reviews indicate that the internet connection is often weak, slow and unreliable. Complaints mention that the Wi-Fi frequently disconnects, has poor coverage and sometimes is completely unavailable. Several guests noted that the Wi-Fi signal often disappears and the network cuts off periodically. Overall, the hotel's internet service is described as unsatisfactory with many guests finding it unsuitable for their needs. Frequent mentions of bad, weak and slow Wi-Fi suggest that there are significant problems with the hotel's wireless network that need to be addressed.
The Grand Hill Resort-Hotel boasts a beautiful and clean swimming pool that guests consistently praise. Surrounded by green trees and hills, the outdoor pool offers a picturesque and panoramic view, including glimpses of the mountains, making it an enchanting spot for relaxation. Many guests highlight the pool's attractiveness and cleanliness, noting that it's usually available for use. However, there have been instances when the pool was not functioning due to damage. Overall, the pool remains a major highlight for visitors, blending natural beauty with a well-maintained facility.
The Grand Hill Resort-Hotel is an ideal destination for families seeking a memorable vacation. It offers a warm and inviting family-friendly atmosphere that many guests appreciate. Parents have noted that their children, including toddlers, thoroughly enjoy the amenities, such as the playful playroom and engaging playground. The well-maintained pool adds an extra layer of fun, ensuring that children never experience a dull moment during their stay.
The hotel's location is another boon, being conveniently close to various attractions and restaurants, making it easier for families to explore and dine out. Additionally, the hotel provides a variety of food options that cater to Arab families, contributing to a more inclusive dining experience for guests from different cultures.
Guests frequently emphasize their intention to return with their families, highlighting the resort as a great place for a family vacation. While some reviews mention that there are no suitable seating areas for Gulf families, the overall sentiment remains highly positive, underscoring The Grand Hill Resort-Hotel as a premier choice for family-friendly accommodations.
The Grand Hill Resort-Hotel is widely regarded as providing good quality and four-star services. The staff members demonstrate politeness and are approachable, ensuring a pleasant experience for guests. Complimentary bottles of mineral water are a thoughtful addition, in line with expectations from a hotel of this caliber. Despite some minor issues like intermittent wifi and the need for reminders about cleanliness and respecting 'do not disturb' signs, the overall impression remains positive. In a tourist area, this hotel stands out as a very good choice, frequently described with praises such as very good, superb and exceptional.
The Grand Hill Resort-Hotel boasts an impressive outdoor pool that has garnered substantial praise from its guests. The view from the pool is consistently described as amazing, providing a scenic backdrop that enhances the overall experience. The pool area is noted for its appealing and well-maintained environment, making it a highlight for many visitors. Guests appreciate the convenience of its location within the resort, contributing to a relaxing and enjoyable stay. Whether for a refreshing swim or simply lounging by the water, the outdoor pool at this hotel is a standout feature well worth experiencing.
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Location
Guests praise the hotel's close proximity to various amenities and services. It is conveniently near the main road, providing easy access to key attractions such as Taman Safari, Puncak Pass and paragliding spots. For those who enjoy dining out, the hotel is surrounded by a variety of Arabic restaurants, cafes and grocery stores. The location is also close to markets, pharmacies, supermarkets and children's playgrounds, ensuring that all essential services are within reach.
The strategic and central location of the hotel makes it an ideal choice for both leisure and practicality. It's great for morning jogs and offers a peaceful atmosphere away from the hustle and bustle of car noise. The hotel’s website and staff performance have garnered positive feedback, making the booking and stay experience seamless.
Overall, The Grand Hill Resort-Hotel's excellent location, combined with its stunning views and proximity to necessary services and attractions, makes it a highly recommended destination for visitors, particularly those vacationing in Puncak.
Breakfast
However, the breakfast's suitability for Arab guests appears inconsistent with several comments mentioning a lack of variety in Arabic dishes and the predominant presence of Indonesian cuisine. Some reviews note that while the breakfast includes eggs, pancakes, pastries and jam, it still doesn't fully meet the expectations of some Arab visitors.
The breakfast service seems to present logistical challenges as well with reports of items running out if not arriving early and some delays in replenishing food. Additionally, there is mention of the breakfast being à la carte rather than a buffet on certain occasions with predetermined menus and limited choices.
Despite these issues, the quality of the food often shines through with numerous guests finding the breakfast very tasty and well-prepared. The resort's efforts to improve the breakfast buffet have been recognized and the overall sentiment leans towards a generally positive breakfast experience for a broad range of guests.
Dinner
While the flavors and portions are generally praised, some guests have noted a few areas requiring improvement. A common remark is that the restaurant closes its doors early, so it is essential to have dinner before 7 o'clock. There are also suggestions that the restaurant could benefit from more attention to detail in service. Despite these minor drawbacks, the overall dining experience is appreciated for its good and tasty food, making dinner at the hotel a delightful part of the stay.
Rooms
However, there are areas where the hotel falls short. Noise is a common issue, as many rooms are not soundproof and traffic sounds or neighboring disturbances can be bothersome. Additionally, some rooms and facilities come across as outdated and could benefit from refurbishment. Although many guests find the rooms clean, there are reports of cleanliness inconsistency with some noting dirty corners, termites and maintenance issues like leaking or non-functional showers.
Despite these drawbacks, the helpful and clean room service staff enhance the overall experience by responding promptly to guests' needs, including speedy room changes when necessary. Though some rooms need attention and upgrading, particularly the furniture and soundproofing, the hotel still provides a comfortable stay with large rooms and beautiful views.
Beds
Cleanliness
Despite the positive feedback on room cleanliness and the cleanliness of the bathrooms, there are mentions of some inconsistent cleanliness standards. Specific issues such as musty smells, insects, lizards and worn-out furniture are noted by some visitors. The need for better maintenance in bathrooms, corridors and balconies is also highlighted.
In summary, while The Grand Hill Resort-Hotel largely meets cleanliness expectations and offers a pleasant experience, there is room for improvement in maintaining consistent cleanliness across all areas.
Staff
Wi-Fi
Pool
Family
The hotel's location is another boon, being conveniently close to various attractions and restaurants, making it easier for families to explore and dine out. Additionally, the hotel provides a variety of food options that cater to Arab families, contributing to a more inclusive dining experience for guests from different cultures.
Guests frequently emphasize their intention to return with their families, highlighting the resort as a great place for a family vacation. While some reviews mention that there are no suitable seating areas for Gulf families, the overall sentiment remains highly positive, underscoring The Grand Hill Resort-Hotel as a premier choice for family-friendly accommodations.
4 Star
Outdoor Pool
Yes, The Grand Hill Resort-Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Grand Hill Resort-Hotel.
No, The Grand Hill Resort-Hotel doesn't allow dogs.
Yes, parking facilities are available at The Grand Hill Resort-Hotel.
No, The Grand Hill Resort-Hotel doesn't have a gym.
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