Solanas Punta del Este & Crystal Beach
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Summary of reviewsSolanas Punta del Este & Crystal Beach, set in a tranquil environment with lush greenery, garners praise for its scenic beauty and strategic location. The proximity to Crystal Beach and Punta Ballena beach appeals to beach lovers, while amenities like a nearby supermarket and restaurant add to the convenience of the stay. Although some guests suggest having a car to explore tourist attractions and the center of Punta del Este, which is a brief drive away, the location overall strikes a fine balance of peace and accessibility.
The resort's spa and fitness facilities are well-regarded with guests enjoying the various activities and the relaxing ambience, particularly the Jacuzzis and saunas. The gym, despite being occasionally crowded during peak times, is appreciated for its quality classes and excellent instructors. The range of sports and entertainment options, including kids' activities and a beautiful sports complex, make it a family-friendly destination.
The resort's pools are a significant attraction with the new adult swimming pool and the family-friendly Crystal Beach receiving commendations. However, the heated pools are sometimes criticized for not being warm enough and too crowded. Nevertheless, the combination of well-maintained pools and a pleasing atmosphere enhances the guest experience.
Dining at Solanas includes mixed reviews with positive notes on the delightful ambiance, especially when dining next to the main pool. However, guests frequently mention the need for a more varied menu and better food quality, particularly given the high prices. The absence of a dedicated breakfast option is another area for improvement, as it would significantly enhance the overall dining experience.
The rooms also receive varied feedback. Many guests appreciate the spacious, clean and comfortable apartments with modern furnishings, yet others find issues with maintenance, cleanliness and amenities. While some travelers enjoyed their stay thanks to the helpful and friendly staff, there are notable complaints about room conditions and services that suggest improvements are needed.
Cleanliness overall receives mixed reviews. While many appreciate the clean apartments and well-maintained facilities, others point out inconsistent cleaning services and maintenance issues, including mold and clogged bathrooms.
Guest opinions on the staff are divided; many praise their friendliness and attentiveness, yet others encounter unhelpful and inexperienced staff, particularly at reception. Professionalism and service consistency are areas needing enhancement.
The WiFi service at the resort sees varied experiences with some praising its reliability while others face connectivity issues. Technical problems with phone and cable services add to the dissatisfaction for some guests.
The array of beach options, especially the notable Crystal Beach, adds to the resort's appeal, although the additional fee for access and lack of amenities like umbrellas and chairs are points of contention. Despite these minor drawbacks, guests, especially families, find the unique combination of man-made and natural beach environments enjoyable.
In conclusion, while Solanas Punta del Este & Crystal Beach provides a tranquil setting with commendable amenities and a beautiful location, there are areas for improvement in dining, room conditions, service consistency and WiFi connectivity to elevate the overall guest experience.
Categories
The resort's spa and fitness facilities are well-regarded with guests enjoying the various activities and the relaxing ambience, particularly the Jacuzzis and saunas. The gym, despite being occasionally crowded during peak times, is appreciated for its quality classes and excellent instructors. The range of sports and entertainment options, including kids' activities and a beautiful sports complex, make it a family-friendly destination.
The resort's pools are a significant attraction with the new adult swimming pool and the family-friendly Crystal Beach receiving commendations. However, the heated pools are sometimes criticized for not being warm enough and too crowded. Nevertheless, the combination of well-maintained pools and a pleasing atmosphere enhances the guest experience.
Dining at Solanas includes mixed reviews with positive notes on the delightful ambiance, especially when dining next to the main pool. However, guests frequently mention the need for a more varied menu and better food quality, particularly given the high prices. The absence of a dedicated breakfast option is another area for improvement, as it would significantly enhance the overall dining experience.
The rooms also receive varied feedback. Many guests appreciate the spacious, clean and comfortable apartments with modern furnishings, yet others find issues with maintenance, cleanliness and amenities. While some travelers enjoyed their stay thanks to the helpful and friendly staff, there are notable complaints about room conditions and services that suggest improvements are needed.
Cleanliness overall receives mixed reviews. While many appreciate the clean apartments and well-maintained facilities, others point out inconsistent cleaning services and maintenance issues, including mold and clogged bathrooms.
Guest opinions on the staff are divided; many praise their friendliness and attentiveness, yet others encounter unhelpful and inexperienced staff, particularly at reception. Professionalism and service consistency are areas needing enhancement.
The WiFi service at the resort sees varied experiences with some praising its reliability while others face connectivity issues. Technical problems with phone and cable services add to the dissatisfaction for some guests.
The array of beach options, especially the notable Crystal Beach, adds to the resort's appeal, although the additional fee for access and lack of amenities like umbrellas and chairs are points of contention. Despite these minor drawbacks, guests, especially families, find the unique combination of man-made and natural beach environments enjoyable.
In conclusion, while Solanas Punta del Este & Crystal Beach provides a tranquil setting with commendable amenities and a beautiful location, there are areas for improvement in dining, room conditions, service consistency and WiFi connectivity to elevate the overall guest experience.
Resort near Golf Courses
Featuring a golf course within 2 miles, a private beach, and multiple swimming pools, this resort offers a wide array of activities, including a spa, fitness center, tennis court, and water sports. It's perfect for guests seeking both relaxation and active pursuits.
Resort near The Beach
Located on Ruta Interbalnearia Km 118.5, this resort offers proximity to the beach. The location provides easy access to beach activities.
Resort Taking Steps Towards Sustainability
This large complex features the Crystal Beach lagoon, highlighted for its sustainable and environmentally friendly design that allows for rational use of water and energy. The property also holds a third-party sustainability certification.
Resort with Spa
Explicitly named a Spa & Resort, this property boasts a 10/10 facility score according to guest reviews, indicating extensive and high-quality amenities likely including comprehensive spa services. It offers a truly unforgettable escape with luxurious amenities.
Family Friendly Resort
As part of the large Solanas complex, this property provides access to the same comprehensive family facilities as Solanas Green Park, including the water park, numerous pools, and kids' club.
Dog Friendly Resort
Being a resort, Solanas offers a variety of outdoor activities and spaces suitable for dogs. Crystal Beach provides a unique amenity for guests and their pets to enjoy together.
Resort with Swimming Pool
This resort offers multiple swimming pools, including a heated indoor pool and outdoor options, ensuring year-round enjoyment. The pools are part of a larger complex with beach access and various recreational activities.
Heated Pool Indoor Pool Outdoor Pool
Resort with Gym
Solanas Punta del Este & Crystal Beach offers a gym with classes led by excellent teachers, including yoga and pilates. The gym provides a great exercise space complemented by a sports complex and pool area.
Resort with Tennis Courts
Offers tennis courts as part of its resort amenities. It is a good option for travelers seeking both leisure and sports facilities.
Resort for Yoga
Features a dedicated yoga room for meditation and practice. The spa and resort also offer various relaxation and entertainment facilities, ensuring a balanced and rejuvenating stay.
Resort with Outdoor Pool
Solanas Punta del Este & Crystal Beach offers multiple outdoor pool options. As a resort, it provides a variety of recreational activities and amenities, making it ideal for families and leisure travelers.
Resort with Indoor Pool
This resort boasts an indoor pool, complemented by a steam room, jacuzzi, and sauna, offering a comprehensive wellness experience. Guests also have access to multiple outdoor pools and an aqua park, enhancing the recreational options.
Resort with Heated Pool
This resort provides a blend of beachside relaxation and comprehensive amenities. The heated pool adds to the appeal, ensuring guests can enjoy swimming regardless of the weather.
Business Resort
Resort with Parking
4-Star Resort
Guest Reviews
Situated in a serene environment, Solanas Punta del Este & Crystal Beach receives praise for its excellent location, offering tranquility and scenic beauty thanks to the lush surrounding vegetation. Many guests highlight its proximity to Crystal Beach and Punta Ballena beach, making it an ideal spot for beach lovers. Its strategic position also makes it easy to access a supermarket and restaurant directly in front of the complex, adding convenience to the stay.
While the resort's location is generally appreciated, some guests recommend having a car to comfortably explore the nearby tourist attractions and the center of Punta del Este, which is about a 10-15 minute drive away. The resort itself is a peaceful retreat, perfectly suited for families, offering good entertainment and a beautiful beach area.
Despite some minor setbacks like distant and poorly maintained roads, the overall consensus is that the location of the resort offers a fine balance of peace and accessibility to key local spots, particularly for those with personal transportation.
Guests at Solanas Punta del Este & Crystal Beach have expressed a strong desire for a breakfast option at the hotel. Many reviews indicate that the resort does not offer a complimentary breakfast and charges for breakfast items are considered quite high. Guests have noted the absence of a buffet-style breakfast but believe it would be a valuable addition to the existing dining services. Several visitors also mentioned the inconvenience of lacking a dedicated breakfast venue or even a place to enjoy an afternoon snack. Additionally, when breakfast orders are placed, there are complaints about long waiting times for service. Overall, including a breakfast option would significantly enhance the guests' experience at the resort.
Dining at Solanas Punta del Este & Crystal Beach has its notable highs and lows. On the positive side, the resort offers a delightful family-friendly ambiance, particularly when enjoying meals at the outdoor terrace for lunch and dinner. Guests appreciate the opportunity to dine next to the main pool, which enhances the overall experience.
However, there are significant areas where improvements could be made. A recurring theme in reviews highlights the limited menu options, prompting requests for a broader selection of dishes. The restaurant primarily offers fast food, which many find basic and not reflective of the prices charged. The cost of an average dinner for two can range between $80 to $100, which many guests feel is not justified by the quality of the food.
Another consistent issue is the pricing structure. Both meals and snacks are considered expensive with prices listed in dollars, adding to guests' concerns about value for money. Additionally, the quality of food does not always meet expectations with some guests describing it as poor compared to the high costs.
Service limitations also impact the dining experience. For instance, the lack of availability to order coffee to rooms during the afternoon due to staffing issues is mentioned as an inconvenience. Furthermore, the absence of a supermarket within the resort necessitates reliance on the restaurant, which some guests find restrictive.
While the overall dining experience at Solanas has its charms, there is considerable room for enhancing the menu variety, improving food quality and addressing service gaps to better meet guests' expectations.
The reviews of Solanas Punta del Este & Crystal Beach suggest a mixed experience with the rooms. While some guests praised the apartments for being very comfortable, spacious and clean, others pointed out significant issues. Positive comments highlight well-equipped, modern and functional rooms with some describing the furnishings and overall atmosphere as beautiful and cozy. The friendly staff and scenic surroundings also received favorable mentions.
However, there are numerous criticisms about room conditions and maintenance. Many guests reported small, old and deteriorated rooms with poor lighting and unpleasant odors. Issues such as uncomfortable sofa beds, noisy environments and problems with basic amenities like showers, air conditioning and power outlets were frequently noted. Cleanliness was a recurring concern with reports of dirty bedding, mold and insufficient room cleaning.
Several reviewers mentioned receiving rooms that didn't match the description or expectations set by the booking platform, leading to dissatisfaction over the view, size and layout. The inconveniences extended to structural problems like broken furniture, flooding bathrooms and non-functional appliances.
Overall, while some travelers enjoyed their stay, citing comfort and good service, the negative feedback about room quality and maintenance suggests that potential visitors should manage their expectations and possibly confirm room conditions ahead of time.
Solanas Punta del Este & Crystal Beach receives mixed reviews regarding the beds in its accommodations. While some guests found the beds to be very comfortable and praised the overall comfort, others were less satisfied. Several guests noted that double beds were essentially two single beds pushed together, which impacted comfort levels. The sofa beds, particularly those used for additional guests or children, were often described as hard, uncomfortable and difficult to assemble and disassemble. Instances of old and worn mattresses were also mentioned with some guests experiencing a noisy and uncomfortable sleep due to poor quality bedding. There were also complaints about the size of the double beds, which some found to be smaller than expected. Despite these issues, there were positive remarks about the design and general comfort of the rooms. However, it seems that investment in better bedding could significantly enhance the guest experience.
Solanas Punta del Este & Crystal Beach receives mixed feedback regarding its cleanliness. While many guests appreciate the overall cleanliness of the accommodations and the pleasant natural environment, others highlight several areas needing improvement. Positive reviews frequently mention very clean apartments, impeccable sheets, fluffy towels and excellent daily cleaning services. The facilities, including pools, are described as very well-maintained and spotless.
However, some guests report that the cleaning service is inconsistent with some rooms not being cleaned during their stay despite requests. Certain rooms and bathrooms were found to have dirty floors, stained pillows, mold and even insects. There is also criticism about the lack of cleaning supplies in the rooms and occasionally poor maintenance. Issues like clogged bathrooms, mold in the water and moldy curtains detract from the overall experience.
In summary, while many visitors find the resort clean and comfortable with well-maintained facilities, there is a notable portion of feedback that points out cleanliness inconsistencies and maintenance issues.
Visitors to Solanas Punta del Este & Crystal Beach have had mixed experiences with the hotel staff, highlighting both positive and negative aspects. On the positive side, many guests praised the staff for their friendliness, attentiveness and kindness. The cleaning and service personnel were often noted as being particularly friendly and attentive, consistently maintaining cleanliness and providing good service. Receptionists and restaurant staff received commendations for their politeness and willingness to answer questions. The staff managing entertainment and activities were also appreciated for their kindness and helpfulness, making the resort an enjoyable place for families.
However, there were notable complaints about the level of service and professionalism in certain areas. Guests mentioned experiences with unfriendly and unhelpful staff, particularly at the reception, where employees were described as arrogant, inexperienced and rude. Some visitors reported a lack of thorough communication and information about services and amenities, leading to confusion and frustration. Issues with slow service, poor attention and inadequately trained staff were recurring themes.
Additionally, guests expressed dissatisfaction with aspects such as noise from ongoing repairs, inadequate privacy and the high cost of optional services and items. The check-in and check-out processes also received criticism for being inefficient and disrespectful at times.
In summary, while the staff at Solanas Punta del Este & Crystal Beach are often praised for their friendliness and attentiveness, there are areas that require improvement, particularly in service consistency and professionalism.
When staying at Solanas Punta del Este & Crystal Beach, guests have had varied experiences with the WiFi service. Some have reported that the WiFi signal was very good and worked perfectly during their stay. However, other guests faced consistent issues with connectivity, noting that they had to restart the router multiple times a day or that the internet was down entirely on certain days. Complaints also highlighted that the WiFi was slow, inconsistent or did not work at all in their rooms. Additionally, there were concerns about technical issues such as phone and cable TV malfunctions, which compounded the overall dissatisfaction with in-room services. Despite occasional positive remarks, there are clear areas for improvement in the resort's WiFi and tech offerings.
Solanas Punta del Este & Crystal Beach offers an impressive spa facility that stands out for its excellent structure. Guests have noted the variety of activities available, contributing to an enriching experience. The spa boasts a relaxing ambience, highlighted by functional amenities such as Jacuzzis and saunas, which are described as very good. Additionally, the resort provides good children’s areas and a well-regarded pool, ensuring a pleasant visit for families. However, some guests mentioned that access to certain features, like the thermal pool, may be limited and a separate charge may apply for spa services. While the spa generally receives positive feedback, there have been occasional reports of certain facilities, like the sauna, being temporarily unavailable.
Solanas Punta del Este & Crystal Beach offers a well-regarded gym with classes led by excellent teachers, including yoga and pilates. The gym, while noted to be on the smaller side and occasionally crowded during peak times, provides a great exercise space complemented by a beautiful sports complex and pool area. Guests appreciate the variety of activities available, such as sports courts, paintball, tree climbing and fun bingo events. The resort also offers numerous options for children, making it a family-friendly destination. However, some guests faced gym closures and scheduling inconsistencies that could be improved. Overall, the gym and related amenities at the resort receive positive feedback for their quality and the professionalism of the staff.
Solanas Punta del Este & Crystal Beach offers a variety of swimming pools that receive mixed reviews from guests. The standout feature is the new swimming pool designed for adults, praised for its excellence and ample space. Guests frequently mention the Crystal Beach complex, highlighting its divine artificial beach, exceptional pool temperature and overall cleanliness.
Heated pools, however, often receive criticism for not being warm enough and being overcrowded due to high demand and limited numbers. Some pools are noted for having an unpleasantly high chlorine level. Despite this, many find the pools, both indoor and outdoor, to be a beautiful and enjoyable feature of the resort, especially for families with children who enjoy the numerous activities available.
The overall ambiance and environment of the resort, combined with well-maintained pools and friendly staff service, contribute positively to the guest experience. Yet, the operational issues, such as broken poolside chairs, limited pool hours and occasional maintenance problems, along with restricted access times due to COVID-19 protocols, detract from a seamless experience. Despite these challenges, many visitors express a desire to return, indicating a generally favorable impression of the pool facilities at Solanas Punta del Este & Crystal Beach.
Nestled near the pristine shores of Punta Ballena, Solanas Punta del Este & Crystal Beach offers a unique beach experience that combines natural beauty with innovative amenities. The resort's standout feature, Crystal Beach, is frequently highlighted by guests for its stunning appearance and variety of activities available. However, it’s important to note that access to Crystal Beach often incurs an additional fee, sparking mixed sentiments among visitors.
While the artificial lagoon and beach are praised for their beauty and thematic design, there are some practical considerations. Guests have noted that beach umbrellas and chairs are not provided, which can be a downside during sunny days. Additionally, the water in the Crystal Lagoon can be too cold for comfort at times and overcrowding has occasionally made pool usage difficult.
Despite these minor drawbacks, many guests still find the artificial beach well worth a visit, especially those traveling with children who enjoy the designated areas at the crystal beach pool. The proximity to the beautiful and natural Punta Ballena Beach adds to the resort’s appeal, providing guests with multiple beach options. However, the distance from the beach has been a point of contention for some, as well as the limited beach services offered directly by the resort.
Overall, Solanas Punta del Este & Crystal Beach's beach options, especially the notable Crystal Beach, contribute significantly to the guest experience, combining a unique man-made environment with natural scenic beauty.
The Solanas Punta del Este & Crystal Beach offers an engaging experience for tennis enthusiasts. Guests appreciated the garden view houses adjacent to the tennis courts, adding an enjoyable aspect to their stay. The resort features various recreational proposals and activities, including mini paddle and tennis tournaments. The tennis courts themselves were available for use, contributing to the resort's athletic appeal. Although tennis equipment was noted to be expensive, the courts provided a well-liked amenity for those wanting to stay active during their vacation.
Parking at Solanas Punta del Este & Crystal Beach offers a mixed experience. Guests have commented on the availability of ample parking space, although it sometimes involves parking on the sidewalk rather than directly in front of the complex. Despite being free, some found the parking situation less than ideal due to limited spaces. There are mentions of unpaved streets with potholes and paved streets with ditches that may disrupt circulation, adding to the complexity. However, the overall convenience of having free parking available balances out some of these minor inconveniences.
Solanas Punta del Este & Crystal Beach is an ideal destination for family vacations, particularly for those traveling with children. The resort is well-regarded for its extensive facilities and activities designed specifically for younger guests. These include workshops, diverse training sessions and various recreational activities, which keep children entertained and engaged.
Families appreciate the safety and cleanliness of the environment, which is both practical and pleasant. The resort features an impressive swimming pool, a beautiful artificial beach and a variety of entertainment options that cater to people of all ages. While the complex may get crowded during peak holiday seasons, it remains a family-friendly and secure place.
Additionally, the staff receives high marks for their attention and preparedness for working with children, contributing to an overall positive experience. Although there might be extra charges for some activities, the wide range of recreational facilities ensures plenty of fun options for both children and adults.
Overall, Solanas Punta del Este & Crystal Beach is noted for creating a memorable and safe family environment, making it a highly recommended spot for a family-focused vacation.
Solanas Punta del Este & Crystal Beach offers a range of appealing activities and amenities, though specific mentions of the golf courses are limited. Guests highlighted various sports courts and engaging activities suitable for families, bolstered by supportive teachers. The crystal beach pool emerged as a standout feature, complementing excellent cooking options and stunning views. While the check-in process was noted for its efficiency and good staff communication, there were no specific remarks about the golf experience and the availability of golf carts was an issue.
Solanas Punta del Este & Crystal Beach offers a range of attractive amenities, including sports courts, a good heated pool and a beautiful property with numerous activities available. The resort is highly praised for being very complete and peaceful with guests frequently highlighting the beautiful sports complex and event hall. Many guests describe the place as truly splendid, noting that it was all beautiful and everything was wonderful.
However, several reviews suggest that the resort does not meet the expectations of a four-star hotel. Some guests felt that the room rates were overpriced, paying $1,000 for four nights without additional inclusions. There were complaints about the lack of hot water, cold and crowded indoor pools and insufficient customer service which did not meet the requests of guests or adhere to four-star standards. While the property itself is appreciated for its loveliness, the service quality and overall experience have left some guests feeling that a three-star rating would be more appropriate. Additionally, guests mentioned that extra charges in dollars seemed steep and did not align with the service provided.
While 'Solanas Punta del Este & Crystal Beach' boasts clean rooms and commendable overall cleanliness, it appears to lack certain amenities and facilities that cater specifically to business travelers. The resort does not feature a dedicated business center and basic business essentials such as reliable WiFi and functioning phones are reported to be subpar, which may pose challenges for business communication. Additionally, the facilities are noted to require better maintenance to enhance the overall experience. Limited accessibility for individuals with mobility difficulties is also a concern, potentially impacting the comfort of all guests. Overall, the resort excels in cleanliness but falls short in providing a business-conducive environment.
Solanas Punta del Este & Crystal Beach presents a mixed experience when it comes to its heated pools. The resort features several heated pools, including an excellent new pool specifically for adults. However, many reviews highlight that these pools often do not meet expectations in terms of warmth, especially for the colder seasons. Visitors note that at times, the water feels barely warm and the temperature can be quite low, making it less enjoyable.
Pools dedicated to children are found to be too small and occasionally crowded with low chlorine levels reported in one instance. Additionally, the limited capacity of the heated pools can lead to overcrowding, particularly during weekends and holidays, resulting in a less relaxing atmosphere. Some guests were dissatisfied with the limited hours and availability, stating that pools can become fully booked and overcrowded, further diminishing the experience.
Despite the cleanliness and the aesthetic appeal of the heated pools, the general consensus points to a need for better temperature management and more capacity to accommodate guests comfortably.
At Solanas Punta del Este & Crystal Beach, guests appreciate the variety of pools available, including both outdoor and indoor options. The outdoor pools are particularly notable for their size, making them excellent for family enjoyment. Many guests highlight the ideal temperature of the heated pools, enhancing the swimming experience. However, there are observations that the outdoor pool can be cold and the swimming pool hours are somewhat limited on hot days, which could be a bit inconvenient. Excellent human attention by the staff is another positive aspect mentioned by guests, contributing to an enjoyable stay.
Solanas Punta del Este & Crystal Beach offers both indoor and outdoor pool options, catering to various guest preferences. The resort features heated indoor pools with three different temperature settings, making them suitable for family enjoyment. However, feedback indicates a need for additional indoor pools to accommodate the high number of guests, as the current options often become crowded and are relatively small. The temperatures of the heated pools generally receive positive remarks, although some guests find them too cool and express a desire for slightly warmer conditions. Additionally, there are mentions of limited operating hours and the absence of hot water and showers at times, which can affect the overall experience. Overall, while the indoor pools are appreciated, there is room for improvement in terms of availability and amenities.
Solanas Punta del Este & Crystal Beach offers a pleasant and romantic atmosphere, making it a great place for couples. The resort's heated pool and lush green surroundings provide an idyllic setting for relaxation. Visitors can capture beautiful photos of their stay, adding to the overall experience. While seasoned guests might find their trips becoming a bit routine, first-time visitors will likely find the experience enjoyable. Despite the lack of specific mentions of romantic experiences, the overall ambiance and excellent facilities contribute to a memorable visit for couples.
Location Show Map
Location
While the resort's location is generally appreciated, some guests recommend having a car to comfortably explore the nearby tourist attractions and the center of Punta del Este, which is about a 10-15 minute drive away. The resort itself is a peaceful retreat, perfectly suited for families, offering good entertainment and a beautiful beach area.
Despite some minor setbacks like distant and poorly maintained roads, the overall consensus is that the location of the resort offers a fine balance of peace and accessibility to key local spots, particularly for those with personal transportation.
Breakfast
Dinner
However, there are significant areas where improvements could be made. A recurring theme in reviews highlights the limited menu options, prompting requests for a broader selection of dishes. The restaurant primarily offers fast food, which many find basic and not reflective of the prices charged. The cost of an average dinner for two can range between $80 to $100, which many guests feel is not justified by the quality of the food.
Another consistent issue is the pricing structure. Both meals and snacks are considered expensive with prices listed in dollars, adding to guests' concerns about value for money. Additionally, the quality of food does not always meet expectations with some guests describing it as poor compared to the high costs.
Service limitations also impact the dining experience. For instance, the lack of availability to order coffee to rooms during the afternoon due to staffing issues is mentioned as an inconvenience. Furthermore, the absence of a supermarket within the resort necessitates reliance on the restaurant, which some guests find restrictive.
While the overall dining experience at Solanas has its charms, there is considerable room for enhancing the menu variety, improving food quality and addressing service gaps to better meet guests' expectations.
Rooms
However, there are numerous criticisms about room conditions and maintenance. Many guests reported small, old and deteriorated rooms with poor lighting and unpleasant odors. Issues such as uncomfortable sofa beds, noisy environments and problems with basic amenities like showers, air conditioning and power outlets were frequently noted. Cleanliness was a recurring concern with reports of dirty bedding, mold and insufficient room cleaning.
Several reviewers mentioned receiving rooms that didn't match the description or expectations set by the booking platform, leading to dissatisfaction over the view, size and layout. The inconveniences extended to structural problems like broken furniture, flooding bathrooms and non-functional appliances.
Overall, while some travelers enjoyed their stay, citing comfort and good service, the negative feedback about room quality and maintenance suggests that potential visitors should manage their expectations and possibly confirm room conditions ahead of time.
Beds
Cleanliness
However, some guests report that the cleaning service is inconsistent with some rooms not being cleaned during their stay despite requests. Certain rooms and bathrooms were found to have dirty floors, stained pillows, mold and even insects. There is also criticism about the lack of cleaning supplies in the rooms and occasionally poor maintenance. Issues like clogged bathrooms, mold in the water and moldy curtains detract from the overall experience.
In summary, while many visitors find the resort clean and comfortable with well-maintained facilities, there is a notable portion of feedback that points out cleanliness inconsistencies and maintenance issues.
Staff
However, there were notable complaints about the level of service and professionalism in certain areas. Guests mentioned experiences with unfriendly and unhelpful staff, particularly at the reception, where employees were described as arrogant, inexperienced and rude. Some visitors reported a lack of thorough communication and information about services and amenities, leading to confusion and frustration. Issues with slow service, poor attention and inadequately trained staff were recurring themes.
Additionally, guests expressed dissatisfaction with aspects such as noise from ongoing repairs, inadequate privacy and the high cost of optional services and items. The check-in and check-out processes also received criticism for being inefficient and disrespectful at times.
In summary, while the staff at Solanas Punta del Este & Crystal Beach are often praised for their friendliness and attentiveness, there are areas that require improvement, particularly in service consistency and professionalism.
Wi-Fi
Spa
Gym
Pool
Heated pools, however, often receive criticism for not being warm enough and being overcrowded due to high demand and limited numbers. Some pools are noted for having an unpleasantly high chlorine level. Despite this, many find the pools, both indoor and outdoor, to be a beautiful and enjoyable feature of the resort, especially for families with children who enjoy the numerous activities available.
The overall ambiance and environment of the resort, combined with well-maintained pools and friendly staff service, contribute positively to the guest experience. Yet, the operational issues, such as broken poolside chairs, limited pool hours and occasional maintenance problems, along with restricted access times due to COVID-19 protocols, detract from a seamless experience. Despite these challenges, many visitors express a desire to return, indicating a generally favorable impression of the pool facilities at Solanas Punta del Este & Crystal Beach.
Beach
While the artificial lagoon and beach are praised for their beauty and thematic design, there are some practical considerations. Guests have noted that beach umbrellas and chairs are not provided, which can be a downside during sunny days. Additionally, the water in the Crystal Lagoon can be too cold for comfort at times and overcrowding has occasionally made pool usage difficult.
Despite these minor drawbacks, many guests still find the artificial beach well worth a visit, especially those traveling with children who enjoy the designated areas at the crystal beach pool. The proximity to the beautiful and natural Punta Ballena Beach adds to the resort’s appeal, providing guests with multiple beach options. However, the distance from the beach has been a point of contention for some, as well as the limited beach services offered directly by the resort.
Overall, Solanas Punta del Este & Crystal Beach's beach options, especially the notable Crystal Beach, contribute significantly to the guest experience, combining a unique man-made environment with natural scenic beauty.
Tennis
Parking
Family
Families appreciate the safety and cleanliness of the environment, which is both practical and pleasant. The resort features an impressive swimming pool, a beautiful artificial beach and a variety of entertainment options that cater to people of all ages. While the complex may get crowded during peak holiday seasons, it remains a family-friendly and secure place.
Additionally, the staff receives high marks for their attention and preparedness for working with children, contributing to an overall positive experience. Although there might be extra charges for some activities, the wide range of recreational facilities ensures plenty of fun options for both children and adults.
Overall, Solanas Punta del Este & Crystal Beach is noted for creating a memorable and safe family environment, making it a highly recommended spot for a family-focused vacation.
Golf
4 Star
However, several reviews suggest that the resort does not meet the expectations of a four-star hotel. Some guests felt that the room rates were overpriced, paying $1,000 for four nights without additional inclusions. There were complaints about the lack of hot water, cold and crowded indoor pools and insufficient customer service which did not meet the requests of guests or adhere to four-star standards. While the property itself is appreciated for its loveliness, the service quality and overall experience have left some guests feeling that a three-star rating would be more appropriate. Additionally, guests mentioned that extra charges in dollars seemed steep and did not align with the service provided.
Business
Heated Pool
Pools dedicated to children are found to be too small and occasionally crowded with low chlorine levels reported in one instance. Additionally, the limited capacity of the heated pools can lead to overcrowding, particularly during weekends and holidays, resulting in a less relaxing atmosphere. Some guests were dissatisfied with the limited hours and availability, stating that pools can become fully booked and overcrowded, further diminishing the experience.
Despite the cleanliness and the aesthetic appeal of the heated pools, the general consensus points to a need for better temperature management and more capacity to accommodate guests comfortably.
Outdoor Pool
Indoor Pool
Romantic
Yes, Solanas Punta del Este & Crystal Beach has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Solanas Punta del Este & Crystal Beach.
Yes, Solanas Punta del Este & Crystal Beach welcomes dogs.
Yes, parking facilities are available at Solanas Punta del Este & Crystal Beach.
Yes, Solanas Punta del Este & Crystal Beach has a gym.
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