Shangri-La Tanjung Aru in Kota Kinabalu is a luxurious 5-star hotel with an amazing location by a private beach and stunning ocean views. Guests love the strategic location and wonderful sunset views from the beach and sunset bar. The breakfast buffet is praised for its vast selection of local and international cuisines, fresh juices and good food selection. The hotel's staff is described as super nice, friendly, helpful, kind, accommodating and welcoming. The pool area is a true highlight of the hotel with an infinity pool offering a breathtaking view of the sea. The hotel is perfect for families with children with excellent amenities, including an enormous pool with water slides, game options, kids' playrooms and a kids' club. The beds are comfortable, providing a restful night's sleep. While some parts of the hotel may appear outdated, guests rave about the fantastic facilities that cater to kids, especially the pool with water slides. Overall, the Shangri-La Tanjung Aru is an excellent and truly 5-star experience, perfect for a luxurious stay by the beach.
The Pacific Sutera in Kota Kinabalu stands out for its prime seaside location, offering breathtaking views and convenient access to both nature and city attractions. Guests appreciate its proximity to key sites like shopping malls, the airport, and the vibrant city center, along with easy island hopping opportunities from a hotel-exclusive dock. The property's expansive grounds feature excellent facilities, including a well-maintained pool, gym, and golf courses, encouraging both relaxation and activity against a serene ocean backdrop.
The rooms receive high praise for their spaciousness, cleanliness, and comfort, with many guests enjoying stunning sea views each morning. The décor is well-maintained, providing a cozy environment that ensures a restful night’s sleep. Although the breakfast and dinner offerings receive mixed reviews, the extensive options and quality of flavors cater to diverse tastes, complemented by friendly and attentive service.
Guests frequently commend the staff for their welcoming and helpful demeanor, which enhances overall satisfaction. The pool area is particularly appreciated for its cleanliness and beautiful setting, ideal for family enjoyment with children relishing swimming opportunities. The family-friendly environment extends to thoughtful room designs and ample facilities that promote relaxation and enjoyment.
The beachfront location adds to the allure, despite some cleanliness concerns. The combination of scenic views, extensive amenities, and familial ambiance makes The Pacific Sutera a standout choice for vacationers and golf enthusiasts alike. With room for improvements, particularly in service efficiency and beach maintenance, the hotel continues to be a preferred destination for leisure and business travelers seeking luxury and convenience.
The Kota Kinabalu Marriott Hotel is celebrated for its exceptional waterfront location, nestled in the city center with easy access to attractions, shopping malls and renowned eateries, all within walking distance. Guests are often enchanted by the breathtaking sea views and sunsets visible from their rooms, adding charm to the strategic placement of the hotel.
The breakfast experience at the hotel is highly praised for its variety and quality, offering a wide selection catering to various tastes, including Indian and Chinese cuisines. Notably, the buffet breakfast includes standout dishes like Fried Tuaran Mee and pastries, complemented by friendly service and stunning sea views. Despite minor criticisms about occasional repetitiveness and limited options, the breakfast remains a highlight for many guests.
Dinner at the rooftop restaurant offers beautiful views and polite service, especially appreciated during Happy Hour. While the Surf & Turf receives commendation, there are occasional mishaps with incorrect orders and cold dishes. The hotel's Japanese restaurant is a well-received alternative to the main restaurant, although room service could improve in terms of food quality and temperature.
The rooms are lauded for their comfort, spaciousness, cleanliness and modern design, often featuring stunning ocean views and amenities like large bathtubs and comfortable beds. Despite a few comments on maintenance and housekeeping issues, the overall guest sentiment highlights the rooms as a major positive aspect of their stay.
Cleanliness throughout the hotel generally meets guest expectations with many describing their rooms and facilities as immaculate. Some areas require better maintenance, such as addressing soap and carpet stains, housekeeping lapses and pool cleanliness. However, the professional and helpful staff contribute to a predominantly clean and comfortable environment.
The staff at the Kota Kinabalu Marriott Hotel are frequently described as professional, attentive and friendly with specific individuals receiving praise for exceptional service. Despite occasional critiques regarding language proficiency and unhelpful behavior from some staff members, the overall interaction with hotel staff enhances the guest experience.
The gym is well-equipped, clean and popular among guests, although some feel it can be cluttered at times. The pool, particularly the infinity pool, garners enthusiastic reviews for its cleanliness, tranquil atmosphere and stunning views, making it a significant attraction. Minor issues concerning pool maintenance do not greatly detract from the positive experience.
Parking at the hotel presents a mixed experience. While the parking area is spacious and includes a designated disabled bay, some guests find the arrangement inconvenient and poorly marked. Improvements in signage and cleanliness could elevate this aspect of the guest experience.
Guests consistently praise the beds for their comfort and quality, contributing to restful sleep with thoughtful touches like cup holders. The hotel's attempt to provide a five-star experience shows promise, though some aspects, like room service food quality and overall maintenance, need refinement to meet high expectations.
In conclusion, the Kota Kinabalu Marriott Hotel offers a remarkable stay with a prime location, excellent breakfast, stunning room views, friendly staff and superior amenities like the gym and infinity pool. Despite minor areas for improvement, the overall guest sentiment is highly favorable, underscoring the hotel's appeal as a top destination in Kota Kinabalu.
Categories
5 Star
Pool
Infinity Pool
Panoramic View Pool
Outdoor Pool
Golf
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-3 out of 3 hotels in and around Putatan