Sultan Plaza hotel
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Summary of reviewsSultan Plaza Hotel receives generally favorable reviews, particularly for its prime location in the heart of the city. Guests laud its central position, ideal for exploring attractions, coffee shops, restaurants and a nearby pleasant square by foot. The convenience of being close to the historical center and ample parking facilities further enhances its appeal. This advantageous location, combined with polite staff, clean and spacious rooms and overall good service, ensures a positive guest experience.
The breakfast at Sultan Plaza Hotel is widely appreciated for its variety and taste. Guests are often pleased with the "excellent," "delicious," and "good" offerings, available in a diverse buffet that caters to various tastes. The breakfast setting on the 6th floor, featuring city views, adds to the pleasant dining experience. Despite some minor critiques about simplicity and lack of extensive variety, the majority of guests find the breakfast to meet or surpass expectations.
Room reviews emphasize spaciousness and aesthetic appeal with clean, cozy and well-insulated rooms. Guests commend the efficient air conditioning and recent renovations, including new furniture in some rooms. Although there are occasional remarks about outdated furniture and worn-out appearances in certain areas, the overall sentiment remains positive, highlighting a comfortable and quiet stay.
The staff at Sultan Plaza Hotel significantly contribute to a positive guest experience with their helpful, polite and professional service. The reception desk is particularly noted for its friendly and kind demeanor, ensuring everyone feels welcome. Specific staff members, like Valentina, receive commendations for their exceptional service. Minor lapses in communication are mentioned but do not detract from the overall appreciation of the staff’s efforts.
However, the spa has a mixed reputation. While praised for its improvements in the jacuzzi and some nice areas, recurrent issues such as out-of-order facilities, insufficient cleaning and problematic maintenance negatively affect the experience. Despite its potential, consistency in upkeep is needed.
The beds receive varied feedback; though some guests enjoy the big and comfortable beds, many find the mattresses excessively firm and compare them to plywood. Issues with creaking and rattling beds are also noted. There is a call for the hotel to improve mattress comfort, blankets and pillows to enhance guest satisfaction.
Despite being labeled as a five-star hotel, numerous reviews indicate that Sultan Plaza Hotel does not live up to the high standards expected of such a rating. Guests frequently mention that it more closely resembles a three-star facility, citing issues like inadequate heating and ineffective air conditioning. Compared to high-end hotels in larger cities, Sultan Plaza falls short of leaving a strong impression.
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The breakfast at Sultan Plaza Hotel is widely appreciated for its variety and taste. Guests are often pleased with the "excellent," "delicious," and "good" offerings, available in a diverse buffet that caters to various tastes. The breakfast setting on the 6th floor, featuring city views, adds to the pleasant dining experience. Despite some minor critiques about simplicity and lack of extensive variety, the majority of guests find the breakfast to meet or surpass expectations.
Room reviews emphasize spaciousness and aesthetic appeal with clean, cozy and well-insulated rooms. Guests commend the efficient air conditioning and recent renovations, including new furniture in some rooms. Although there are occasional remarks about outdated furniture and worn-out appearances in certain areas, the overall sentiment remains positive, highlighting a comfortable and quiet stay.
The staff at Sultan Plaza Hotel significantly contribute to a positive guest experience with their helpful, polite and professional service. The reception desk is particularly noted for its friendly and kind demeanor, ensuring everyone feels welcome. Specific staff members, like Valentina, receive commendations for their exceptional service. Minor lapses in communication are mentioned but do not detract from the overall appreciation of the staff’s efforts.
However, the spa has a mixed reputation. While praised for its improvements in the jacuzzi and some nice areas, recurrent issues such as out-of-order facilities, insufficient cleaning and problematic maintenance negatively affect the experience. Despite its potential, consistency in upkeep is needed.
The beds receive varied feedback; though some guests enjoy the big and comfortable beds, many find the mattresses excessively firm and compare them to plywood. Issues with creaking and rattling beds are also noted. There is a call for the hotel to improve mattress comfort, blankets and pillows to enhance guest satisfaction.
Despite being labeled as a five-star hotel, numerous reviews indicate that Sultan Plaza Hotel does not live up to the high standards expected of such a rating. Guests frequently mention that it more closely resembles a three-star facility, citing issues like inadequate heating and ineffective air conditioning. Compared to high-end hotels in larger cities, Sultan Plaza falls short of leaving a strong impression.
Hotel with Parking
This hotel features a car park free of charge, making it a cost-effective and convenient option for parking in Qyzylorda.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
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5-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Sultan Plaza Hotel enjoys a prime location in the city's vibrant center, making it an ideal choice for visitors who want to explore the area on foot. Guests consistently praise its central position, which places a host of attractions, coffee shops, restaurants and even a pleasant square within easy walking distance. The hotel's locale is also noted for its convenience, offering easy access to the historical center as well as spacious parking facilities. In addition to the strategic location, visitors appreciate the overall environment of the hotel. Complementing the advantageous placement are polite staff, clean and spacious rooms and good service, which together enhance the overall guest experience.
At Sultan Plaza Hotel, the breakfast experience generally garners positive feedback with many guests praising the variety and taste. Descriptions such as "excellent," "delicious," and "good" are frequently used, reflecting satisfaction with both the quality and flavor of meals. The breakfast buffet stands out for offering a diverse array of food options, which caters well to different tastes and preferences. Guests often highlight the ample and hearty selection, appreciating the efforts to include something for everyone. Moreover, the dining ambiance, particularly the setting on the 6th floor with views of the city, elevates the breakfast experience further.
However, some guests express dissatisfaction with the breakfast, noting its simplicity and minimal variety. A few reviews suggest the menu could be more extensive and diverse. Despite these occasional critiques, the overall sentiment remains favorable with the majority finding the breakfast to meet or exceed their expectations.
The rooms at Sultan Plaza Hotel are generally noted for their spaciousness with multiple reviews highlighting their large size. The interiors, including the lobby, have received praise for their pleasing aesthetic. Cleanliness and coziness are frequently mentioned with rooms providing excellent sound insulation and effective air conditioning. Guests have observed that the hotel has implemented fresh renovations with some rooms featuring newly replaced furniture. However, there are a few remarks about outdated furniture and dirty carpets and some rooms appearing worn out or not quite matching the provided descriptions and photos. Despite these minor drawbacks, the overall experience of the rooms at Sultan Plaza Hotel is positive, providing a comfortable and quiet stay.
The beds at Sultan Plaza Hotel have received mixed reviews. While some guests found the beds to be big and comfortable, many highlighted that the mattresses were excessively hard and firm with some comparing them to plywood. There were also mentions of beds that creaked and rattled, though this apparently didn't always disturb sleep. The comfort of mattresses, blankets and pillows attracted criticism with guests suggesting they could be improved. A few reviews mentioned single comfortable beds, but overall, the general sentiment pointed towards the necessity for the hotel to upgrade the quality of their bedding to enhance guest comfort.
At Sultan Plaza Hotel, guests consistently appreciate the exceptional service provided by the staff. The reception desk is frequently highlighted for its helpful, polite and professional demeanor. Visitors describe the front desk team as friendly and kind, ensuring that everyone feels welcome and respected. The staff is recognized for fulfilling all requests promptly and providing fantastic service. Particular commendations go to individuals like Valentina, who are noted for their helpfulness and willingness to offer advice. Overall, the staff's professionalism and friendliness contribute significantly to a positive guest experience, despite occasional lapses in communication.
The spa at Sultan Plaza Hotel has a mixed reputation among guests. On the positive side, some have praised the spa area as nice with improvements made to the spa jacuzzi, which now maintains a pleasant, moderate temperature. However, there are notable drawbacks mentioned in the reviews. A recurring issue is that various facilities, such as the sauna and hammam, were frequently out of order or required a wait for heating. Additionally, the overall level of cleanliness and maintenance has room for improvement with instances of a dirty pool and rusty lighting fixtures in the hammam being highlighted. While the spa has potential, consistency in its upkeep appears to be lacking.
While Sultan Plaza Hotel is marketed as a five-star establishment, numerous guest reviews suggest otherwise, expressing a significant discrepancy between the rating and the actual experience. Many visitors felt that the hotel does not meet the high standards typically expected of a five-star property with some even suggesting it struggles to qualify as a three-star facility. Concerns were raised about the comfort and quality of the accommodations, specifically issues like inadequate heating and ineffective air conditioning that affected the comfort during the stay. Compared to other high-end hotels, especially those in larger cities like Nur-Sultan and Almaty, Sultan Plaza fails to leave a strong impression.
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Location
Breakfast
However, some guests express dissatisfaction with the breakfast, noting its simplicity and minimal variety. A few reviews suggest the menu could be more extensive and diverse. Despite these occasional critiques, the overall sentiment remains favorable with the majority finding the breakfast to meet or exceed their expectations.
Rooms
Beds
Staff
Spa
5 Star
Yes, Sultan Plaza hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Sultan Plaza hotel.
No, Sultan Plaza hotel doesn't allow dogs.
Yes, parking facilities are available at Sultan Plaza hotel.
Yes, Sultan Plaza hotel has a gym.
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