Rabigh, The General Street22.776122,39.035156(Show on Map)
6.2
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSat, 24 Oct - Sun, 25 Oct24 Oct - 25 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Hotel Berg Rappeg is well-regarded for its favorable location which guests find highly convenient. It is conveniently situated close to various amenities, such as a superstore, popular kabsa chain, cafes, fast food restaurants and essential services. The proximity to a hospital adds to its strategic advantage. Visitors also appreciate that breakfast is included with the room rates, despite some comments about its distance from the city center.
While the breakfast offering falls short of expectations with many guests noting a lack of variety and quality, other aspects of the stay receive positive feedback. Single rooms are praised for their good furnishing, adequate lighting and convenient facilities including bedside power plugs, a clean microwave, a kettle, a fridge and a TV. Guests also highlight polite and customer-service-oriented evening reception staff, as well as the general cleanliness and neatness of the rooms.
The rooms themselves are a significant positive highlight. Multiple reviews commend the rooms for being neat, clean, spacious, cozy and comfortable. Guests also appreciate the value for money, modern decorations and resort-style ambiance. Despite some isolated issues such as small and poorly maintained washrooms in single rooms, occasional unpleasant smells and rogue cleanliness concerns like the presence of cockroaches, the general sentiment is that the accommodations are satisfactory.
Cleanliness in the rooms is another praised aspect, though it contrasts with some concerns about the hotel’s public facilities. The rooms are generally maintained well, but common areas such as corridors and stairways often require more rigorous cleaning with specific issues like dust accumulation and smoke odor being reported. Bathrooms also point towards needing some renovation. Yet, the room cleanliness still stands out positively overall.
Regarding the staff, a mixed set of reviews emerges. On the plus side, staff are often described as friendly, polite, helpful and prompt in their service. Specific commendations were given to individuals like Prof. Naji for their good manners. The reception staff, in particular, receive praise for their courteous and quick service, as well as their professional demeanor. However, areas for improvement include staff availability, better organization and addressing concerns like staff smoking in the reception area.
In summary, Hotel Berg Rappeg is highly rated for its advantageous location, clean and comfortable rooms and friendly staff. Despite some shortcomings in breakfast quality, public area cleanliness and aspects of service, the overall guest experience is notably positive with strengths in room condition, strategic situating and customer service standing out.
Categories
Honeymoon
Family
Pool
Indoor Pool
Outdoor Pool
Free Wi-Fi
Business
Parking
Cheap
Accessible
Gym
Outdoor Pool
Indoor Pool
Check-in - Check-out
Check In:
14:00
Check Out:
16:00
Facilities
Parking
Restaurant
Room service
Meeting/banquet facilities
Bar
24-hour front desk
Sauna
Fitness centre
Garden
Non-smoking rooms
Airport shuttle
Business centre
Laundry
Dry cleaning
Facilities for disabled guests
Barber/beauty shop
Family rooms
Breakfast in the room
Ironing service
Free parking
Internet services
Lift
Express check-in/check-out
Safety deposit box
Fax/photocopying
WiFi
Indoor pool
Outdoor pool
Free WiFi
Air conditioning
Snack bar
Outdoor pool (all year)
Indoor pool (seasonal)
Shuttle service (additional charge)
Special diet menus (on request)
Trouser press
Airport shuttle (additional charge)
Daily housekeeping
Parking on site
Private parking
WiFi available in all areas
Parking garage
Public transport tickets
Accessible parking
Airport pick up
Airport drop off
Picnic area
Steam room
Fitness
Shuttle service
24-hour security
Key access
Security alarm
Smoke alarms
CCTV outside property
Fire extinguishers
Swimming pool
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Process in place to check health of guests
First aid kit available
Cashless payment available
Invoice provided
Room Types
One-Bedroom SuiteFitted with red carpeted floors, this air-conditioned suite offers a living room with leather sofa and a flat-screen TV. The bathroom is fitted with a bath and shower.
Two-Bedroom SuiteFitted with red carpeted floors, this spacious, air-conditioned suite offers a living room with leather sofa and a flat-screen TV. The bathroom is fitted with a bath and shower.
Double RoomThis elegantly decorated, air-conditioned room offers a flat-screen satellite TV, a wardrobe and a telephone. The bathroom is fitted with a bath and shower.
Single RoomThis elegantly decorated, air-conditioned room offers a flat-screen satellite TV, a wardrobe and a telephone. The bathroom is fitted with a bath and shower.
Twin RoomThis twin room features a private pool and a sauna. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin room features a flat-screen TV with cable channels, a washing machine, soundproof walls, a minibar as well as garden views. The unit has 2 beds.
About Hotel Berg Rappeg
Registry or License or Notification Number: 10009640
Guest Reviews
6.2
Rated
Review Summaries
Summarized by AI
Location
Hotel Berg Rappeg boasts a favorable location that guests appreciate. It is conveniently close to various amenities, including a superstore, popular kabsa chain, cafes and fast food restaurants, all within walking distance. The hotel is praised for being near essential services and providing easy access to the central area. Additionally, being situated next to a hospital adds to its strategic positioning. Guests also value the inclusion of breakfast with the room rates. Despite some mentioning its distance from the city center, the overall sentiment highlights its advantageous and practical location.
Breakfast
Guests at Hotel Berg Rappeg generally do not recommend the breakfast. Many reviews mention the absence of a proper breakfast despite it being included in their booking. When breakfast is provided, it frequently consists of a minimal selection, such as boiled eggs and cheese, served in small portions on plastic plates. The quality of the food is often deemed inadequate with some guests questioning if it qualifies as a continental breakfast. Additionally, during Ramadan, breakfast is sometimes replaced by a late dinner buffet, which some guests find inconvenient.
Despite the breakfast situation, some guests have positive things to say about other aspects of their stay. Single rooms are noted for being well-furnished with good lighting and convenient bedside power plugs and light switches. Guests appreciate the clean microwave, kettle, fridge and TV, as well as the hotel's proximity to a superstore, cafes and fast food restaurants. There are also mentions of polite and customer-service-oriented evening reception staff and the general cleanliness and neatness of the rooms. However, some find the lack of parking spaces and the overall value for the price an issue.
Rooms
Guests had varying experiences with the rooms at Hotel Berg Rappeg. Many praised the rooms for being neat, clean and well-maintained, highlighting the cleanliness multiple times. Several reviews noted that the rooms were spacious, cozy and comfortable, making them well-suited for families or short stays. There were positive remarks about the modern and resort-style decoration and guests appreciated that the rooms offered good value for money.
However, some guests experienced issues such as small and poorly maintained washrooms in single rooms, unpleasant smells and cleanliness problems, including the presence of cockroaches. There was also some inconsistency in whether the rooms met the expectations set by advertisements. Despite these mixed reviews, many guests found their accommodations to be satisfactory overall.
Cleanliness
Hotel Berg Rappeg stands out for its clean rooms, which many guests appreciate. Despite some positive notes on the neatness of individual spaces, there were significant concerns about overall cleanliness. Common areas such as corridors and stairways were noted to require more rigorous attention with reports of dust accumulation and a bothersome smell of smoke. The bathrooms particularly were highlighted as needing renovation. While the rooms themselves maintain reasonable cleanliness, the cleanliness of the hotel’s public facilities falls short of expectations.
Guests have pointed out issues like water leakage and general odor problems, indicating a need for thorough maintenance. Though the staff present themselves well, the cleaning aspect leaves much to be desired. The hotel facilities and furniture also appear aged, suggesting the need for updates and consistent upkeep to enhance the overall guest experience.
Staff
The staff at Hotel Berg Rappeg has received mixed reviews from guests, highlighting both positive and negative aspects. On the positive side, many guests appreciated the friendly and cooperative attitude of the staff, describing them as polite, helpful and prompt in their responses. Prof. Naji was specifically mentioned for his sophistication and good manners. The reception staff also garnered praise for their courteous and quick service with several mentions of their professionalism and well-dressed appearance.
However, there are notable areas for improvement. Some guests pointed out that employees were not always available when needed and that their professional approach could be better. Issues such as staff smoking in the reception area and a general lack of organization were also brought up. Despite these concerns, the recurring theme of friendly and helpful staff indicates that with some targeted improvements, the service experience at Hotel Berg Rappeg could be significantly enhanced.
FAQ
Yes, Hotel Berg Rappeg has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Hotel Berg Rappeg.
No, Hotel Berg Rappeg doesn't allow dogs.
Yes, parking facilities are available at Hotel Berg Rappeg.
