Raleigh, 3912 Arrow Drive 35.835407,-78.673233(Show on Map)
8.8
Excellent
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
The Hilton Garden Inn Raleigh/Crabtree Valley receives glowing reviews for its strategic location and overall guest experience. Nestled in the vibrant area of Raleigh and in close proximity to Crabtree Valley Mall, the hotel offers guests easy access to shopping, dining, and local attractions. Its prime location near the highway facilitates exploration of both downtown Raleigh and surrounding areas, making it ideal for both leisure and business travelers.
Guests consistently praise the breakfast service, noting a delicious and varied selection. The made-to-order omelettes are a standout feature, with many guests recommending the breakfast for its quality and value, although some desire more options or complimentary inclusion.
The hotel's cleanliness and modern design also earn high marks. Rooms are described as immaculate, spacious, and equipped with essential amenities, providing a comfortable and relaxing stay. The attention to detail extends to the entire property, including the pool and workout rooms, which are well-maintained.
The staff at Hilton Garden Inn Raleigh/Crabtree Valley are commended for their friendliness and professionalism, contributing significantly to guest satisfaction. From the reception to dining and housekeeping, the team is noted for their helpfulness and commitment to ensuring a pleasant stay.
Families find the hotel particularly accommodating, with features such as an indoor pool and pet-friendly policies contributing to its appeal. Children enjoy the amenities and environment, making it a preferred choice for those traveling with young ones.
Guests also appreciate the comfort of the beds, often described as extremely comfortable and enhancing the overall restful experience. While there are minor issues concerning firmness and occasional parking constraints, the free parking remains a valued convenience.
Overall, the Hilton Garden Inn Raleigh/Crabtree Valley provides a welcoming, clean, and comfortable stay with a range of amenities designed to cater to a variety of guests, ensuring most leave with positive impressions and a desire to return.
Categories
Sustainability Journey
As a Hilton brand hotel, this property participates in Hilton's Travel with Purpose ESG strategy. This strategy includes a commitment to reducing environmental footprint and waste across its portfolio.
Business
This hotel offers comfortable accommodations and essential business amenities, including meeting rooms and free Wi-Fi. It is located in the Crabtree Valley area.
Parking
Parking is listed as included with a stay at this hotel.
Gym
Provides a fitness center. Located in the Crabtree Valley area, offering easy access to shopping and dining.
3 Star
The hotel offers comfortable rooms and a convenient location near Crabtree Valley Mall. It features an on-site restaurant, a fitness center, and an indoor pool, providing a balanced experience for both leisure and business travelers.
Indoor Pool
This hotel features a heated indoor swimming pool, ensuring a comfortable water temperature for guests. It provides a dedicated space for swimming and relaxation regardless of outside weather conditions.
Family
Pool
Heated Pool
Indoor Pool
Dog Friendly
Accessible
Heated Pool
Room Types
King RoomThis room features a 40-inch flat-screen TV, work desk, coffee machine, and ironing facilities.
King Room - Hearing AccessThis accessible room has a 40-inch flat-screen TV, work desk, coffee machine, and ironing facilities.
Queen Room with Two Queen BedsThis room features a 40-inch flat-screen TV, work desk, coffee machine, and ironing facilities.
Queen Room with Two Queen Beds - Hearing AccessThis accessible room has a 40-inch flat-screen TV, work desk, coffee machine, and ironing facilities.
King Room with Accessible Tub - Mobility AccessThe spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit offers 1 bed.
Queen Room with Two Queen Beds and Roll-In Shower - Mobility AccessThe air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 2 beds.
Guest Reviews
8.8
Excellent
Review Summaries
Location
Nestled in the vibrant area of Raleigh, the Hilton Garden Inn Raleigh/Crabtree Valley boasts a highly praised location that serves as a hub for both leisure and convenience. The proximity to the expansive Crabtree Valley Mall earns repeated mention, providing guests effortless access to a plethora of shopping and dining options. Situated just steps away, this prime location is a gateway to not only the mall but also a variety of eateries, combining gastronomic delights with retail therapy.
The hotel offers easy highway access, making it seamless for travelers to explore the region or attend local events. Whether opting for a short Uber ride to downtown Raleigh or staying close to the nearby attractions, visitors find themselves well-positioned to enjoy both the hustle and bustle of city life and moments of tranquility.
With its strategic placement near PNC Arena, the fairgrounds, and a host of entertainment venues, guests find the location perfect for both work and play. Complementing its prime setting, the Hilton Garden Inn offers clean, modern rooms with a stylish design, ensuring a comfortable stay. The location's convenience is accentuated by the quick accessibility to both city center attractions and quieter suburban charms, providing an ideal balance for all types of visitors.
Breakfast
When staying at the Hilton Garden Inn Raleigh/Crabtree Valley, guests often find breakfast to be a highlight of their visit. Many praise the delicious array of options and the excellent, friendly service provided by the staff. The breakfast offerings are frequently described as plentiful, fresh, and of a very good quality, with some guests noting that the breakfast was better than most hotels they’ve experienced. Made-to-order omelettes are a standout feature, adding a personalized touch to the dining experience.
Several guests enjoy the breakfast buffet, calling it outstanding, absolutely amazing, and phenomenal. Although not included with the room for everyone, many feel the price is reasonable for the quality and variety provided. Some reviews mention a desire for more options or a more stocked breakfast area, suggesting room for improvement. Additionally, a few guests express wishes for the buffet to be complimentary.
Overall, the breakfast experience at this hotel comes highly recommended, echoing positive sentiments around flavor, variety, and service, making for a pleasant start to the day.
Dinner
Nestled in the Crabtree Valley, the Hilton Garden Inn offers its guests a dining experience that many find delightful. While opinions vary on the dinner menu and certain offerings like mashed potatoes, its restaurant and bar commonly receive praise for both meals and service. Diners have relished the dinner with drinks, savoring dishes such as salmon, and have appreciated the option of room service for added convenience. Numerous guests enjoyed their dinner at the hotel restaurant, highlighting both the quality of the food and the attentive service. Although a few found breakfast lacking, others had positive experiences with meals throughout their stay, pointing to consistently good service at the bar and restaurant. Overall, Hilton Garden Inn Raleigh/Crabtree Valley seems committed to delivering satisfying culinary experiences, making dining an integral part of the visit.
Rooms
The Hilton Garden Inn Raleigh/Crabtree Valley offers an exceptional lodging experience characterized by its beautifully appointed and modern rooms. Guests frequently commend the hotel for its immaculate cleanliness and inviting atmosphere. The rooms are spacious, often described as quiet, comfortable, and well-equipped with modern decor and essential amenities like mini fridges and microwaves. Many highlights include the luxurious comfort of the beds and the elegant design, particularly in the bathrooms. Additionally, the entire hotel, both inside and outside, is noted for its cleanliness and well-maintained condition, contributing to an overall immersive experience of comfort and relaxation. Its superb location near a mall, downtown, and numerous restaurants further enhances the convenience for travelers. The combination of an excellent stay, attentive staff, and high-quality room features makes this destination highly appealing for visitors seeking comfort and modern aesthetics.
Beds
The Hilton Garden Inn Raleigh/Crabtree Valley appears to offer a mostly favorable bed experience, emphasizing comfort for its guests. Many reviews highlight the beds as being super comfortable, with several guests describing them as extremely comfy and even the most comfortable they've ever experienced. Guests appreciated the pleasantness of the bedding, likening the pillows and bedding to sleeping on clouds, and a few mentioned that the beds added to the overall comfortable room experience.
There were a few dissenting opinions about the firmness of the beds, with some guests noting the mattresses as hard or uncomfortable. A particular review mentioned issues with the condition of the mattress, describing it as old and stained. Pillow comfort seemed to divide some opinions, with comments about the pillows being too soft or flat.
Overall, while the vast majority of guests enjoyed a restful night's sleep on the hotel's comfy and well-received beds, a small number noted areas for improvement in the firmness and condition of the bedding.
Cleanliness
Hilton Garden Inn Raleigh/Crabtree Valley stands out for its remarkable cleanliness, a feature consistently applauded by guests. Visitors are often impressed by the hotel's modern decor and tidy environment, describing the rooms as both clean and comfortable, and the property itself as seemingly brand new. Guests appreciate the immaculate conditions throughout, from the lobby and building to the rooms and facilities, which are consistently maintained to high standards, creating a hygienic and fresh atmosphere.
The hotel is praised not only for cleanliness but also for an appealing design that combines trendy style with functional spaces. This, along with the very clean and spacious accommodations, contributes to a pleasant stay for guests. The atmosphere of pristine surroundings extends to the workout room and pool, both noted for being exceptionally clean and modern.
Staff hospitality is frequently mentioned alongside cleanliness, highlighting the welcoming service that complements the neat environment. The property is described as clean inside and out, and both the friendly staff and convenient location further enhance the overall experience.
While minor issues like stained carpets and limited parking are occasionally noted, they do not overshadow the prevailing sense of spotless hospitality and outstanding cleanliness that define Hilton Garden Inn Raleigh/Crabtree Valley, offering guests a comfortable and welcoming retreat.
Staff
At the Hilton Garden Inn Raleigh/Crabtree Valley, guests repeatedly highlight the exceptional quality of the staff as a standout feature of their stay. Across various reviews, visitors describe the staff as incredibly friendly, helpful, and polite, consistently providing outstanding customer service. Visitors note that every interaction, whether with the reception, dining, or housekeeping teams, is marked by professionalism and a personal touch. The staff are frequently praised for being knowledgeable and accommodating, with some guests highlighting specific instances where the team went above and beyond to ensure a comfortable and pleasant stay. Quick and efficient check-in and check-out processes further enhance the guest experience. Whether providing helpful local dining recommendations or swiftly addressing guest needs, the staff ensure a welcoming and hospitable atmosphere that leaves a lasting impression.
Pool
The Hilton Garden Inn Raleigh/Crabtree Valley boasts an indoor pool that receives a warm reception from guests, particularly catering to families with young children. While smaller than anticipated from promotional images and not always featuring all operational elements, the pool offers a delightful respite, especially for younger guests. The water temperature is consistently praised as warm and welcoming, making it an ideal spot for children to splash around happily, with features like the kiddie fountain adding to the charm. The pool area is clean, equipped with essential amenities like towels, and has pleasant outdoor seating. Moreover, a reservation system allows one family at a time exclusive pool access, enhancing the experience with privacy and reduced crowds. Despite some minor setbacks, such as the non-operational features and lack of heating, the overall atmosphere remains kid-friendly and enjoyable for a relaxed swim or family fun.
Parking
Visitors to the Hilton Garden Inn Raleigh/Crabtree Valley consistently highlight the convenience of its free parking, which is included with the stay. Guests appreciate the ease of access to the parking area, often noting that there is plenty of space available. However, there are some challenges mentioned, such as the parking being somewhat tight at times and the need for more handicapped spots. Despite occasional issues with parking space availability, the complimentary access remains a valued perk of the hotel.
Family
Hilton Garden Inn Raleigh/Crabtree Valley appears to be a popular choice for families seeking a comfortable and accommodating stay. The hotel is noted for being pet-friendly and situated conveniently close to various attractions, making it ideal for family visits. Parents with young children will find it particularly appealing, as it's described as perfect for younger kids. The hotel offers a family-friendly environment, with guests frequently mentioning that their children had a great time, especially enjoying the pool. Many reviews emphasize satisfaction with the family-oriented amenities, expressing a desire to return for future family trips. Overall, this hotel provides a welcoming atmosphere for families and is highly regarded for its kid-friendly facilities.
FAQ
Yes, Hilton Garden Inn Raleigh/Crabtree Valley has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hilton Garden Inn Raleigh/Crabtree Valley.
Yes, Hilton Garden Inn Raleigh/Crabtree Valley welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Raleigh/Crabtree Valley.
Yes, Hilton Garden Inn Raleigh/Crabtree Valley has a gym.
