ALLA CASA ROSA AL MARE in Rapallo is celebrated for its prime seafront location, offering stunning views and easy access to local attractions such as the vibrant old town, port, and promenade. The modern, spacious, and clean accommodations are frequently praised, with guests appreciating the meticulous attention to detail in decor and amenities, ensuring a comfortable stay.
The staff's exceptional hospitality stands out, with guests consistently lauding their friendliness and attentiveness. Personal touches, such as welcoming gifts and efficient communication, enhance the experience, making guests feel genuinely cared for despite virtual interactions. The secure private garage, while a short walk away, offers a valuable solution given the area's challenging parking conditions.
Bedding reviews are mixed, with some guests enjoying the comfort of the beds and others finding certain beds either too soft or too hard, with issues noted with a particular double bed and the living room sofa-bed. Despite some variable experiences with sleeping arrangements, the majority of feedback highlights the high-quality amenities and inviting atmosphere, making it a popular choice for both relaxation and exploration in Rapallo.
The hotel faces the bay of Rapallo at the popular Portofino coast. It is the only luxury hotel on this part of the Italian Riviera and offers luxuriously designed suites, an in-house spa, bars, restaurants, a beach club and event venues to host your meeting, wedding or party. The hotel also has a summer restaurant, the Eden Roc Lounge & Restaurant open at lunch and for dinner.
Summary of reviews
Overall, Excelsior Palace Portofino Coast provides an excellent five-star experience with exceptional service from friendly staff. Despite the hotel showing some age, it is very well managed and offers superb facilities and services for a comfortable and memorable vacation. The rooms are simply perfect, although the double beds may not be the most comfortable. Guests leave with an unforgettable and positive impression of this luxurious hotel.
Europa Hotel Design Spa 1877, located in the heart of Rapallo, is highly praised for its strategic and scenic location, providing convenient access to the seafront, city center, train station and various local attractions including Rapallo Castle and the marina. The hotel's proximity to popular destinations like Cinque Terre and Genoa enhances its appeal, making it an ideal base for exploring the Ligurian coast. Despite minor disruptions from occasional road works, the hotel's prime position and tranquil setting consistently earn commendations from guests.
The hotel's dining experiences receive positive reviews with the breakfast buffet often appreciated for its variety and quality, although there are some areas identified for improvement. Guests enjoy dining on the terrace and the availability of gluten-free options adds a thoughtful touch. The on-site restaurant is celebrated for its delicious cuisine, superior service and pleasant ambiance, particularly when dining on the spacious terrace with live music adding to the charm.
Rooms at Europa Hotel Design Spa 1877 are generally well received, noted for their cleanliness, comfort and spaciousness. The beds are frequently highlighted as exceedingly comfortable, contributing to a restful stay. While some rooms and bathrooms need updating and maintenance, the overall stylish and chic atmosphere of the hotel, along with well-maintained common areas, adds to its appeal.
Cleanliness is another strong point with many guests praising the spotless rooms and well-kept facilities, despite occasional lapses in room maintenance and cleaning. The housekeeping staff’s efforts are appreciated, reflecting the hotel’s commitment to hygiene.
The staff at Europa Hotel Design Spa 1877 receive high marks for their friendliness, professionalism and multilingual capabilities. Specific staff members are often commended for their exceptional service, contributing to a positive and welcoming guest experience, despite occasional moments of being overwhelmed.
The hotel offers free Wi-Fi, but the connectivity and signal strength need improvement with several guests noting issues with reliability and reception, particularly in the rooms. The beachfront accessibility is a significant advantage with the hotel located only a short walk from the nearest beaches and ferry services, allowing guests to enjoy both vibrant city life and tranquil seaside relaxation.
Beds are generally comfortable with many appreciating the spacious and soft bedding, although some find the configuration of two single mattresses joined together less ideal. Pillows receive mixed reviews with some guests finding them uncomfortable.
While the hotel provides many enjoyable aspects and some guests return for repeat stays, it occasionally falls short of the four-star expectations, particularly in terms of room upkeep, decor and breakfast offerings. Despite these areas for improvement, the overall experience at Europa Hotel Design Spa 1877 is generally positive, highlighted by its excellent location, comfortable accommodations and commendable staff service.
Hotel Canali on the Portofino Coast is highly praised for its prime location, striking a perfect balance between tranquility and convenience. Nestled in a serene corner, the hotel is a short walk from the vibrant center of Rapallo, the beach and local attractions. This ideal setting allows guests to enjoy peaceful relaxation while being only minutes away from dining, shopping and sightseeing options. Visitors particularly appreciate the strategic position, making excursions to Portofino and Cinque Terre easily accessible.
Guests frequently commend the breakfast service, characterized by its quality and variety. The extensive buffet, featuring fresh homemade pastries, offers both sweet and savory options. The charming terrace dining enhances the experience, providing a delightful start to the day. Despite occasional comments regarding the need for more variety, the breakfast generally meets the expectations of a 4-star hotel.
The rooms at Hotel Canali receive positive feedback for their cleanliness and comfort. The hotel's new, well-maintained structure includes spacious rooms with stylish, modern decor. Many rooms offer balconies with picturesque views, adding to the cozy ambiance. High standards of cleanliness are consistently noted with rooms cleaned daily, contributing to a restful stay. While some guests mention the need for improved soundproofing and updates to aging furniture, the overall room experience remains favorable.
Reviewers also highlight the hotel's exceptional cleanliness, noting the spotlessly maintained property and modernly designed rooms. The staff enhance the hotel's appeal significantly, receiving consistent praise for their friendliness and attentiveness. The team, including standout members Melany and Francesca, are noted for their welcoming demeanor and competence, ensuring guests feel well cared for and at home.
Additionally, the availability of private, secure parking is a notable advantage for those traveling by car, although some guests find the parking fees to be an unwelcome extra cost.
While the hotel generally offers a pleasant stay, some reviews suggest that the overall amenities and services fall short of the four-star rating with specific mentions of insufficient bathroom amenities and limited towels. Nonetheless, the positive aspects, including the location, cleanliness, comfortable beds and excellent staff, make Hotel Canali a commendable choice for travelers seeking an enjoyable stay on the Portofino Coast.