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Summary of reviewsJustStay Ratingen Hotel & Apartments receives highly positive reviews across various categories, showcasing numerous aspects that contribute to a comfortable and pleasant stay for guests.
The hotel enjoys a prime location just a short drive from Düsseldorf airport and within walking distance to Ratingen’s charming old town. This blend of convenience and tranquility makes it an ideal option for transit passengers, business travelers and tourists alike with easy access to local attractions, dining and shopping options. The proximity to major transportation links and ample free parking further enhances its appeal for those exploring the broader region.
Guests are consistently impressed with the hotel's modern furnishings, spacious rooms and high cleanliness standards. Rooms are described as tastefully decorated, equipped with contemporary amenities and large enough to comfortably accommodate families and groups. The presence of kitchenettes in some rooms further adds to the convenience for longer stays. Despite minor issues such as the lack of air conditioning or occasional noise, the overall feedback emphasizes the comfort and functionality of the accommodations.
The breakfast service, featuring convenient and high-quality breakfast boxes delivered to rooms, receives widespread praise. Guests appreciate the variety and freshness of the items, though a few note the desire for more customization options and less packaging material. Overall, the breakfast experience is considered excellent, offering a hassle-free start to the day.
Cleanliness is a standout feature at the hotel with guests frequently highlighting the immaculate conditions of both the rooms and common areas. The housekeeping staff are noted for their effective and friendly service, contributing to the overall positive impression of a well-maintained and comfortable environment.
The staff at JustStay Ratingen Hotel & Apartments consistently receive high marks for their friendliness and efficiency. Guests feel well-cared for with specific mentions of the staff being lovely, accommodating and extremely helpful. The smooth check-in process and attentive customer service further enhance the welcoming atmosphere.
Compliments also extend to the hotel's free Wi-Fi, which is described as very good and reliable, catering well to both leisure and business needs. The fitness room, though small, adds value to the guest experience with its cleanliness and variety of equipment, allowing guests to maintain their fitness routines during their stay.
The parking facilities are largely praised for their convenience and availability with many guests finding parking directly on-site or nearby. Despite occasional challenges securing a space during peak hours, the overall parking situation is appreciated for its ease of access, particularly beneficial for those with early flights or tight schedules.
Lastly, the beds at the hotel earn high acclaim for their comfort, contributing significantly to a restful stay. Guests often mention the size and cleanliness of the beds, ensuring a good night's sleep throughout their visit.
In summary, JustStay Ratingen Hotel & Apartments combines a strategic location, modern amenities, cleanliness and exceptional service to deliver great value and a pleasant experience for all types of travelers. Show more
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Categories
Hotel with Parking
Free parking is available in front of the building, although it is limited. Priority parking can be booked for a fee, and e-parking spaces are offered.
EV charging stations
Hotel with EV Charging Stations
JustStay Ratingen Hotel & Apartments has an electric car charging station available, as well as free parking spaces at almost all its locations. The hotel also offers a 24-hour gym and free in-room WiFi.
Hotel for Honeymoon
Hotel with Gym
Room Types
Small StudioThe studio has a private bathroom equipped with a shower and a hairdryer. Guests can make meals in the fully equipped kitchenette that features a stovetop, a refrigerator and kitchenware. The studio provides a flat-screen TV with streaming services, executive lounge access, a wardrobe, an electric kettle as well as a quiet street view. The unit offers 1 bed.
Classic StudioThe studio features a private bathroom fitted with a shower and a hairdryer. The well-equipped kitchenette has a stovetop, a refrigerator and kitchenware. The studio features executive lounge access, a wardrobe, an electric kettle, a flat-screen TV with streaming services, as well as a quiet street view. The unit has 1 bed.
Large StudioThe studio provides a sofa, heating, as well as a private bathroom boasting a shower and a hairdryer. The well-equipped kitchenette has a stovetop, a refrigerator, kitchenware and an electric kettle. The studio features a flat-screen TV with streaming services, executive lounge access, a seating area, a wardrobe as well as a quiet street view. The unit has 2 beds.
Superior RoomThis double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.
Premium StudioThe studio provides a sofa, heating, as well as a private bathroom boasting a shower and a hairdryer. Guests can make meals in the fully equipped kitchenette that has a stovetop, a refrigerator and kitchenware. The studio features executive lounge access, a seating area, a wardrobe, an electric kettle and a flat-screen TV with streaming services. The unit has 1 bed.
Classic RoomThis single room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
JustStay Ratingen Hotel & Apartments enjoys a prime location that offers convenience and tranquility to its guests. Situated just outside Düsseldorf, the hotel is a mere 15-minute drive from Düsseldorf airport, making it perfect for transit passengers and business travelers attending trade fairs in the city. The central yet quiet environment provides a peaceful stay and it is positioned within easy walking distance to Ratingen’s charming old town, market square and a variety of restaurants and supermarkets.
Guests appreciate the modern furnishings and spacious rooms, which add to the overall comfort. The hotel's location, nestled in a quiet residential area yet close to major amenities and public transportation, makes it an ideal choice for those wanting to explore both Ratingen and nearby cities like Düsseldorf and Essen. Free parking and smooth checking-in processes further enhance the convenience for those traveling by car.
The proximity to local attractions such as parks, a mini zoo and the beautiful pedestrian zone in Ratingen adds to the appeal, providing diverse options for leisure and relaxation. With straightforward access to the highway and good public transport links, the hotel serves as a convenient hub for exploring the broader region, including Christmas markets and other worthwhile sights.
Overall, JustStay Ratingen Hotel & Apartments combines a great location, modern amenities and good value for money, ensuring a pleasant and hassle-free stay.
Breakfast
Guests at JustStay Ratingen Hotel & Apartments frequently highlight the breakfast experience, notably emphasizing the convenience and quality of the breakfast boxes delivered to their rooms. Many guests describe the breakfast as excellent, fabulous and very good, noting the abundance and variety of items included in the box. The service is praised for its punctuality with boxes available from 7:00 am, allowing guests to enjoy breakfast right at their doors without any hassle.
While the breakfast box concept receives positive feedback for its thoughtful assembly and fresh ingredients, there are a few remarks about the lack of variety and the need for more customization options, especially for dietary preferences such as vegetarian or vegan. Some guests feel the breakfast service is overpriced and a bit monotonous with the same food items each day. Additionally, a few guests mention the excessive packaging material and suggest more sustainable practices.
Overall, the breakfast box is seen as a convenient, plentiful and quality option, particularly valued during times requiring minimal contact, despite some minor areas for improvement.
Rooms
At JustStay Ratingen Hotel & Apartments, the rooms offer a mix of modernity, cleanliness and functionality that caters to various types of travelers. Many guests commend the rooms for being spacious, nicely furnished and visually appealing. Equipped with modern amenities, the rooms are frequently described as clean, comfortable and sufficiently large for multiple occupants, making them suitable for families and groups.
The decor is tasteful and contemporary, creating a pleasant atmosphere for the guests. The spacious layout is consistently highlighted, providing ample space even for three people and some rooms come with a kitchenette, adding to the convenience for longer stays. The modern furnishings and cleanliness standards ensure a comfortable and hygienic environment.
Despite the largely positive feedback, a few guests mentioned minor inconveniences such as the lack of air conditioning, some noise issues and the practicality of certain room features like sloping ceilings and small bathrooms. However, these issues seem isolated and do not significantly detract from the overall positive experience reported by most guests.
The hotel also boasts a good location with proximity to public transport and shopping opportunities, adding to its value for money. The friendly and helpful staff further enhance the stay, contributing to a warm and welcoming environment.
In summary, JustStay Ratingen Hotel & Apartments offers clean, spacious and modern rooms that are well-suited for both short and extended visits, providing good value for money and a comfortable stay.
Beds
The beds at JustStay Ratingen Hotel & Apartments have earned overwhelming praise from guests, who frequently describe them as very comfortable, super comfortable and great. Many highlighted the size and comfort of the beds, stating that they were large and absolutely clean and that they slept wonderfully. A few guests did mention that the beds were either a bit too hard or soft for their preferences, but these were exceptions rather than the rule. Families also appreciated the comfort of the beds, noting that even the beds for their children were satisfactory. The rooms themselves were described as spacious, clean and well-equipped with modern amenities and a quiet location adding to the overall comfort. Although there were some minor inconveniences like limited parking and occasional housekeeping oversight, the overall consensus is that the beds at this hotel ensure a restful and pleasant stay.
Cleanliness
JustStay Ratingen Hotel & Apartments is repeatedly praised for its impeccable cleanliness. Guests comment on the overall clean impression of the hotel, highlighting that both the hotel and rooms are very clean and well-maintained. The accommodation appears modern, tidy and comfortable with immaculate and pristine rooms frequently noted. The cleaning staff is not only effective but also courteous and friendly, contributing significantly to the pleasant atmosphere of the hotel.
Many reviews emphasize the clean and quiet environment, making it an ideal choice for short or long stays. It's described as a very clean and centrally located facility, functional and easy to access. Guests appreciate the well-maintained rooms, which are also noted for being spacious and well-equipped. Despite a few minor issues like a broken shower or occasional dirt, the general consensus is that the hotel meets high cleanliness standards, offering good value for money.
In summary, the JustStay Ratingen Hotel & Apartments excels in cleanliness with consistently positive feedback about the overall hygiene, comfort and dedication of the housekeeping staff. It's a modern, clean and comfortable option that stands out for its meticulous upkeep and friendly atmosphere.
Staff
At JustStay Ratingen Hotel & Apartments, the staff consistently receives high praise for their exceptional service and friendliness. Guests frequently highlight the supportive and efficient nature of the employees, whether encountered during check-in, over the phone or through customer service hotlines. The housekeeping team in particular stands out with their courteous and friendly demeanor, ensuring that rooms are clean and comfortable.
The staff’s competence and cooperative attitude contribute to an overall welcoming atmosphere, making guests feel well-cared for. Specific mentions of employees being lovely, accommodating and extremely helpful reflect the hotel's emphasis on customer satisfaction. Additionally, the ease of communication and smooth check-in processes further enhance the guest experience.
Even minor issues are handled promptly and efficiently by the attentive staff, including the prompt return of forgotten items. While on-site personnel may primarily include the cleaning staff, the overall team, whether present in person or accessible by phone, leaves a positive and lasting impression on guests.
Wi-Fi
The Wi-Fi at JustStay Ratingen Hotel & Apartments is highly praised by guests for its speed and reliability. Many have found it to be very good with several describing it as super fast and excellent. The included Wi-Fi service is appreciated, known to be both reliable and quick, contributing positively to the overall experience. However, a few guests have experienced issues with connectivity and some have found it necessary to search for the Wi-Fi sticker or access code. Despite occasional hiccups, the general consensus is that the Wi-Fi here provides a strong, efficient service, ideal for both leisure and business needs.
Gym
The JustStay Ratingen Hotel & Apartments offers a well-maintained fitness room that guests appreciate for its cleanliness and good variety of equipment. Though described as small, the gym is frequently noted as a positive feature, adding value to the guest experience. Many reviews highlight the convenience of having a gym on-site, even though there are occasional issues such as a malfunctioning cross trainer, non-working TV or lights that intermittently go out. Overall, the presence of a fitness room is a welcome amenity that many guests utilize and enjoy during their stay.
Parking
The parking experience at JustStay Ratingen Hotel & Apartments generally leaves a positive impression on guests. Many reviews highlight the abundance of free parking options with parking spaces often available directly on-site or right in front of the accommodation. This convenience is praised, making it an ideal choice for travelers who prioritize easy access to their vehicles, especially for those with early flights from the nearby Düsseldorf airport.
Guest reviews frequently emphasize the dedicated and ample parking spaces with some noting the presence of private and reserved spots. The availability of parking directly at the hotel is described as a significant advantage, adding to the overall convenience of the stay. Additionally, the hotel’s proximity to a parking lot and the availability of free parking in the city center are appreciated by visitors.
Despite the many positive remarks, there are occasional mentions of limited parking spaces, especially later in the evening when spots tend to fill up. Some guests experienced challenges with the on-site parking conditions, describing them as poor or tense when spaces were fully occupied. A few reviews indicate the need for more parking facilities to accommodate all guests.
Overall, while the parking situation at JustStay Ratingen Hotel & Apartments is generally favorable, ensuring availability can sometimes be a challenge during peak hours. However, the plentiful free parking options and the convenience of having parking spaces so near to the hotel make it a commendable choice for those traveling by car.
No, JustStay Ratingen Hotel & Apartments doesn't have any pool.
No, a spa isn't available at JustStay Ratingen Hotel & Apartments.
No, JustStay Ratingen Hotel & Apartments doesn't allow dogs.
Yes, parking facilities are available at JustStay Ratingen Hotel & Apartments.
Yes, JustStay Ratingen Hotel & Apartments has a gym.