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Summary of reviewsBest Western Plus Reading Inn & Suites is highly regarded by guests for its convenient and strategic location. Surrounded by picturesque green spaces and set on a quiet business campus, the hotel is near supermarkets, dining options and within walking distance of a nearby restaurant brewery. Proximity to Santander Arena and ample parking add to the appeal with friendly staff further enhancing the guest experience.
The breakfast at the hotel receives widespread acclaim for its variety, quality and service. Guests consistently describe it as amazing and excellent with a diverse selection of items and a clean dining area. The early morning availability at 6:00 am is a definite plus, catering to guests with early schedules. The inclusion of breakfast is viewed as a valuable perk with healthy options available, though some guests suggest a greater variety of nutritious items could be added.
Rooms are frequently praised for their spaciousness, cleanliness and modern renovations. Guests appreciate the well-kept and nicely furnished accommodations, complete with amenities like refrigerators, microwaves and coffee makers. Comfortable beds are a standout feature, contributing to a restful sleep. While some minor issues like musty smells and outdated decor are noted, the overall quality and cleanliness generally meet or exceed expectations.
The hotel’s cleanliness is another strong point with guests often describing rooms and public areas as very clean and well-maintained. Housekeeping staff receive commendations for their diligent work, although a few isolated incidents involving cleanliness issues are mentioned. Nonetheless, the majority of guests are satisfied with the hygiene standards.
The staff at Best Western Plus Reading Inn & Suites consistently earns high praise for their friendliness, professionalism and helpfulness. Both front desk and housekeeping staff are recognized for their courteous and efficient service, going above and beyond to meet guest needs.
Mixed experiences surround the pool with some guests finding it nice and others reporting maintenance issues such as cloudy water and algae. Despite these concerns, the hotel’s well-maintained workout and business center areas, along with the pool, still receive positive mentions.
Finally, the beds are a highlight, frequently described as very comfortable and contributing to a positive sleep experience. Many guests find the beds among the best they've ever slept in, although a few isolated complaints mention discomfort with the mattresses. Overall, the comfort of the beds is a significant driving factor in guest satisfaction.
In summary, Best Western Plus Reading Inn & Suites excels in location, breakfast, room quality, cleanliness and customer service, making it a favorable choice for many travelers despite a few minor setbacks. Show more
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Categories
Dog Friendly Hotel
This hotel welcomes two pets up to 80 lbs in designated rooms for a fee. There is a walking area for pet relief with waste stations on site.
Accessible Hotel
This hotel is handicapped accessible and offers wheelchair-friendly rooms with wheelchair-accessible bathrooms.
3-Star Hotel
This hotel provides comfortable accommodations with a range of amenities, including a complimentary breakfast and a fitness center. It's well-suited for travelers seeking a reliable and convenient stay.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
Hotel with Outdoor Pool
Room Types
King RoomThe double room features a carpeted floor, heating, as well as a private bathroom featuring a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Room with Two Queen BedsThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Queen Room with Two Queen Beds - Pet FriendlyThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
King Room - Pet FriendlyThe double room provides a carpeted floor, heating, as well as a private bathroom boasting a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.
King Room with Spa Bath - SmokingThis double room offers a hot tub. The double room features a carpeted floor, heating, as well as a private bathroom featuring a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
King Room with Spa BathThis double room's standout feature is the hot tub. The double room provides a carpeted floor, heating, as well as a private bathroom boasting a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.
King Room with Sofa BedThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Queen Room - Non-SmokingThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Queen Room with Sofa Bed and Roll-In Shower - Disability AccessThe quadruple room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The quadruple room offers a wardrobe, a safe deposit box, a sofa, a carpeted floor and a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Suite with Two Queen Beds and Sofa BedThe suite features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The suite provides a wardrobe, a safe deposit box, a sofa, a carpeted floor, as well as a flat-screen TV.
Queen Room with Two Queen Beds - Non-SmokingThe family room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
King Room - Non-SmokingThis double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
7.9
Good
Location
The location of Best Western Plus Reading Inn & Suites receives high marks from guests for its convenience and strategic positioning. Despite a limited selection of nearby restaurants, the hotel is praised for being within easy walking distance of a restaurant brewery just down the street. Situated on a picturesque business campus, the hotel is surrounded by green spaces and trees, creating a pleasant environment. Proximity to Santander Arena in Reading, as well as close parking and friendly staff, adds to its appeal.
Guests appreciate the good location, which also boasts amenities like a nice breakfast and a clean pool. The hotel is conveniently located near supermarkets and some dining options, making it practical for travelers. Many reviews highlight the friendly staff and emphasize that the location met their needs and was easy to find. The property is set back from the road behind a diner, providing a quiet and accessible setting. All in all, the location consistently stands out as a strong point for this hotel.
Breakfast
The breakfast experience at Best Western Plus Reading Inn & Suites receives high praise from guests for its variety, quality and overall service. Many guests describe the breakfast as amazing, great and excellent, highlighting the diverse selection of items available. The breakfast area consistently gets mentioned for its cleanliness and well-maintained environment. Early risers appreciate that the breakfast is ready by 6:00 am, ensuring convenience for guests with early schedules.
Additionally, the breakfast staff is repeatedly commended for being pleasant and helpful, contributing to a positive dining experience. The inclusion of breakfast is a noted perk with several guests emphasizing that the free or complimentary offering adds significant value to their stay. Some reviews mention the availability of healthy, nutritious items, although a few suggest there could be more nutritious options.
Overall, the breakfast at Best Western Plus Reading Inn & Suites is consistently considered very good to excellent by guests, contributing to high satisfaction and likely return visits.
Rooms
The rooms at Best Western Plus Reading Inn & Suites generally receive favorable feedback. Many guests appreciate the spacious, beautifully clean and newly renovated accommodations. Renovations seem to have brought a modern touch to the rooms, which are often described as well-kept and nicely furnished. Features like refrigerators, microwaves and coffee makers add convenience. Comfortable beds are a common highlight, making for a restful sleep.
While the cleanliness is notable with rooms frequently reported as spotless and fresh, some guests have pointed out issues like musty atmospheres and occasional traces of smoking odor in non-smoking rooms. The bathrooms, although small, are sufficient and functional.
In terms of value, guests note that the quality of the rooms and amenities correlates well with the price, adding to the overall positive experience. Despite some mentions of outdated decor and low toilets, the comfort and cleanliness seem to balance out these shortcomings. The hotel staff, particularly at the front desk and breakfast area, are often complimented for their helpfulness and friendly attitudes, further enhancing the stay.
Beds
The beds at Best Western Plus Reading Inn & Suites receive frequent praise for their comfort. Many guests have highlighted how comfortable both the beds and pillows are, often calling them very comfortable or even super comfortable. Comments such as big and comfortable bed and great bed further emphasize the general satisfaction. Some visitors deemed the bed the best they ever slept in at a motel. There are mentions of the beds being clean and the rooms spacious, contributing to an overall positive sleep experience. However, there are occasional criticisms, including descriptions of uncomfortable mattresses with noticeable springs and the bed not matching its online appearance. Despite isolated complaints about the mattress and bedding appearance, the majority of feedback indicates a strong approval of the hotel's beds.
Cleanliness
The Best Western Plus Reading Inn & Suites receives high marks for its cleanliness based on various guest reviews. Many guests found the rooms to be very clean and well-maintained, highlighting the diligent efforts of the housekeeping staff. Several reviews praised the overall cleanliness of the hotel, noting that both public areas and rooms met high standards of hygiene.
The newly renovated rooms were particularly appreciated for their pristine condition, complete with comfortable beds and useful amenities like refrigerators and microwaves. Guests commonly described their rooms as super clean and comfortable with some even likening the experience of sleeping on the beds to resting on a big fluffy cloud. Across reviews, the friendly and attentive staff was frequently commended, emphasizing their commitment to maintaining a clean and welcoming environment.
Despite these positives, a few guests mentioned some drawbacks related to cleanliness. Issues such as a filthy shower head, spots on the carpet and rooms that had an unpleasant smell were noted. One particular concern was an incident involving mold in the bathtub. Additionally, some guests felt the facility was a bit run-down and that certain areas did not meet their expectations for cleanliness.
Overall, the majority of guests had a positive experience, appreciating the cleanliness, comfort and attentive staff of the hotel, though a minority did encounter some isolated issues.
Staff
The staff at Best Western Plus Reading Inn & Suites consistently garners praise from guests, who describe them as friendly, helpful and professional. Guests have expressed appreciation for the courteous and efficient service, highlighting how the staff went above and beyond to assist with various needs. The front desk personnel are particularly noted for their responsiveness and pleasant demeanor, contributing positively to the overall experience. Both the day and night staff receive commendations for their politeness and courtesy. Additionally, the housekeeping team is recognized for contributing to a hospitable environment. Overall, the hotel's staff leaves a strong impression of dedication to providing excellent customer service.
Pool
Travelers have had mixed experiences with the pool at Best Western Plus Reading Inn & Suites. While some guests found the pool to be nice and amazing, others reported issues such as cloudy water, algae and overall murkiness that lasted throughout their stay. A few reviewers mentioned that the pool looked nice and appealing, alongside well-maintained workout and business center areas. However, concerns were raised about non-guests using the pool and the water being uncomfortably dirty at times. Despite these pool-related issues, guests appreciated the comfortable beds and enjoyed the good breakfast offerings at the hotel.
Yes, Best Western Plus Reading Inn & Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Plus Reading Inn & Suites.
Yes, Best Western Plus Reading Inn & Suites welcomes dogs.
No, parking facilities aren't available at Best Western Plus Reading Inn & Suites.
Yes, Best Western Plus Reading Inn & Suites has a gym.