Sure Hotel by Best Western Reading
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Summary of reviewsSure Hotel by Best Western Reading provides a well-rounded experience catering to various needs. The hotel’s prime location near the University of Reading and the town center serves as a significant advantage. Its quiet surroundings, ample free parking and easy access to public transportation and major highways enhance its appeal. Guests value its proximity to local shops, eateries and connections to London, offering convenience and accessibility for different itineraries.
The hotel receives positive feedback for its breakfast, described as excellent, tasty and reasonably priced. The variety of both hot and cold items, cooked-to-order options and the overall quality of the meal are appreciated. Guests commend the pleasant breakfast room ambiance and the attentiveness of the staff, which contributes to a satisfying start to the day.
Dinner options, while flavorful and reasonably priced, receive mixed reviews due to the limited menu and certain availability issues. The emphasis on curries and lack of vegetarian choices, as well as occasional service restrictions, are noted. However, nearby restaurants and pubs provide excellent alternative dining options.
Guests’ experiences in the rooms are varied. While many find the rooms clean, comfortable and well-equipped with conveniences like fridges, microwaves and kitchenettes, others report issues such as small size, dated bathrooms and inconsistent temperature control. Despite these drawbacks, the efficient and polite staff, along with the convenient location, contribute positively to the overall experience.
Cleanliness standards at the hotel are generally satisfactory with many noting well-organized and clean rooms, bed linens and towels. However, recurring issues with stained carpets, dirty fixtures and the dated condition of some facilities highlight areas needing improvement.
The staff at Sure Hotel by Best Western Reading consistently receive high praise for their friendliness, professionalism and willingness to assist. Specific staff members have been commended for their exceptional service, contributing significantly to the positive guest experience.
The hotel’s free WiFi is generally appreciated, though some guests report issues with slow speed and connectivity, particularly in certain areas. Family accommodations are well-regarded with spacious rooms and practical setups catering to families effectively. The beds receive mixed reviews; while many find them comfortable and supportive, some guests experience discomfort due to firmness or mattress quality.
Overall, Sure Hotel by Best Western Reading offers excellent value for money, particularly appealing to budget-conscious travelers. While the hotel may seem more basic and akin to a two-star establishment, its affordability, friendly service and convenient location make it a favored choice for short stays and diverse travel needs.
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The hotel receives positive feedback for its breakfast, described as excellent, tasty and reasonably priced. The variety of both hot and cold items, cooked-to-order options and the overall quality of the meal are appreciated. Guests commend the pleasant breakfast room ambiance and the attentiveness of the staff, which contributes to a satisfying start to the day.
Dinner options, while flavorful and reasonably priced, receive mixed reviews due to the limited menu and certain availability issues. The emphasis on curries and lack of vegetarian choices, as well as occasional service restrictions, are noted. However, nearby restaurants and pubs provide excellent alternative dining options.
Guests’ experiences in the rooms are varied. While many find the rooms clean, comfortable and well-equipped with conveniences like fridges, microwaves and kitchenettes, others report issues such as small size, dated bathrooms and inconsistent temperature control. Despite these drawbacks, the efficient and polite staff, along with the convenient location, contribute positively to the overall experience.
Cleanliness standards at the hotel are generally satisfactory with many noting well-organized and clean rooms, bed linens and towels. However, recurring issues with stained carpets, dirty fixtures and the dated condition of some facilities highlight areas needing improvement.
The staff at Sure Hotel by Best Western Reading consistently receive high praise for their friendliness, professionalism and willingness to assist. Specific staff members have been commended for their exceptional service, contributing significantly to the positive guest experience.
The hotel’s free WiFi is generally appreciated, though some guests report issues with slow speed and connectivity, particularly in certain areas. Family accommodations are well-regarded with spacious rooms and practical setups catering to families effectively. The beds receive mixed reviews; while many find them comfortable and supportive, some guests experience discomfort due to firmness or mattress quality.
Overall, Sure Hotel by Best Western Reading offers excellent value for money, particularly appealing to budget-conscious travelers. While the hotel may seem more basic and akin to a two-star establishment, its affordability, friendly service and convenient location make it a favored choice for short stays and diverse travel needs.
Cheap Hotel
Mentioned as a cheap hotel option in Reading, this hotel offers budget-friendly accommodation. It provides a comfortable stay at an affordable price with positive guest reviews.
Hotel with Gym
The Sure Hotel by Best Western Reading includes gym and fitness facilities. It provides guests with essential amenities for exercise and wellness.
Hotel for Honeymoon
Family Friendly Hotel
Guest Reviews
The Sure Hotel by Best Western Reading boasts an exceptional location that caters to a variety of needs. Its proximity to the University of Reading makes it an ideal choice for those visiting the campus, whether for graduation ceremonies, events or simply checking in on students. The hotel is also conveniently situated close to Reading’s town center with easy access to public transportation, making it perfect for exploring the city, shopping at the Oracle shopping center or attending events within the city.
Guests appreciate the quiet yet accessible location, which offers a peaceful stay while still being close enough to the action. Parking is frequently highlighted as a major benefit with plenty of free and secure spots available. The surrounding area is residential and leafy, adding to the tranquil environment of the hotel. Additionally, the hotel's position allows for easy access to major highways, facilitating travel to and from the hotel.
For those looking to explore beyond Reading, the location offers excellent connections to London, via the train station and accessible bus routes, enhancing the appeal for both short and long stays. The proximity to local shops and eateries means guests never have to venture far for dining and shopping needs.
Overall, the location of the Sure Hotel by Best Western Reading is consistently praised for its convenience, accessibility and serene setting, making it a favored choice for travelers with diverse itineraries.
The breakfast at Sure Hotel by Best Western Reading generally receives positive feedback from guests. Many reviewers describe the breakfast as excellent, tasty and well-priced with specific mention of good value for the cooked options. The breakfast is frequently highlighted for its quality, variety and freshness with some noting that it is cooked to order, which enhances its appeal. There is a good selection of both hot and cold items, appealing to a variety of tastes and the breakfast room ambience is noted as pleasant by some guests.
The staff's attentiveness and friendliness at breakfast are repeatedly appreciated with some guests enjoying the extra touch of having breakfast brought to their room. Although primarily positive, a few guests noted that the continental offerings could be more substantial and the breakfast room could be warmer. A minority found the breakfast to be average or overpriced, particularly the continental options, but these comments are exceptions rather than the norm.
Overall, the breakfast experience at Sure Hotel by Best Western Reading is predominantly described as positive with guests enjoying a satisfying and varied meal that sets them up for the day.
Sure Hotel by Best Western Reading offers a mixed dining experience. Guests often appreciate the charming little bar with reasonably priced bar meals and a good selection of food for dinner. Many have highlighted the delicious, very good dinners and simple but tasty homemade meals. The bar provides a cozy atmosphere, although some found it uncomfortable or uninspiring.
However, the menu tends to be limited with a heavy emphasis on curries and a lack of vegetarian options. Availability can also be an issue, as certain days and weekends sometimes see no food service and choices can be restricted with preferred meals often unavailable. Guests have occasionally been left disappointed by microwaveable meals and the limited operating hours with facilities not serving dinner after 6 pm. Despite these drawbacks, there are nearby restaurants and pubs within walking distance that provide excellent alternative dining options, ensuring visitors can still enjoy a fantastic meal during their stay.
Sure Hotel by Best Western Reading offers a mix of experiences when it comes to their guest rooms. On the positive side, many guests found the rooms to be clean, comfortable and well-equipped. Features such as fridges, microwaves and kitchenettes add a level of convenience, particularly for guests on longer stays. Some rooms boast spaciousness, high ceilings and modern minimalist decor, providing a comfortable and pleasant environment.
However, not all rooms meet these standards consistently. Several reviews mention that rooms can be small, cramped and in need of refurbishment. Issues with cleanliness were raised occasionally with some guests encountering dated bathrooms, inadequate maintenance and even unpleasant odors. Temperature control also appears to be a recurring concern with reports of rooms being either too hot or too cold.
Despite these drawbacks, the efficient and polite staff, as well as the convenient location, contribute positively to the overall guest experience. For those looking for a functional and basic stay with the added benefit of in-room facilities, Sure Hotel by Best Western Reading can be an adequate choice, though room conditions may vary.
The beds at Sure Hotel by Best Western Reading have received mixed feedback from guests. Many reviewers praised the beds as being comfortable and supportive with several guests noting they had the most comfortable sleep experience ever. Multiple reviews highlighted the cleanliness and comfort of the beddings, which added to a pleasant stay.
However, other guests reported issues with the beds, describing them as too hard, lumpy or having thin mattresses where springs could be felt. The firmness of the mattresses was a point of contention with some finding it supportive and others finding it uncomfortable. Additionally, some beds were noted to be small or noisy, which detracted from the overall comfort.
The hotel offers various bed sizes, including king-size beds, double and single beds, though some reviews mentioned small or inadequate bed sizes for their needs. Despite the variability in comfort, the cleanliness of the bedding generally received positive remarks.
While the beds might not meet everyone's personal preference, the experience largely depends on individual comfort levels and expectations.
Guest reviews for the 'Sure Hotel by Best Western Reading' present a spectrum of feedback regarding the cleanliness of the hotel. Positively, many guests appreciated the clean and tidy state of their rooms with frequent mentions of rooms being well-organized, spotlessly clean and overall clean and comfortable. The bed linens, towels and en-suites were often described as clean, contributing to a pleasant stay. The hotel's exterior and some recently refurbished rooms were noted to be satisfactory, enhancing the appeal.
Despite these positive remarks, the feedback highlights several areas needing improvement. Numerous guests pointed out that the carpets were heavily stained and in poor condition, negatively affecting the hotel's cleanliness perception. Bathrooms often came under criticism for limescale buildup, dirty fixtures and the need for thorough cleaning and updates. There were also recurring issues with dusty rooms, stained shower seals and inadequately cleaned facilities.
General upkeep seems to be a recurring theme with many noting that the hotel and rooms are dated and in need of refurbishment. Additionally, there were several mentions of cleaning services being available only upon request, which might inconvenience some guests.
Overall, while the 'Sure Hotel by Best Western Reading' manages to achieve basic cleanliness standards and offers comfortable stays for some, it clearly faces challenges with consistency in housekeeping and maintaining the facilities. Improvements in regular deep cleaning, updating fixtures and prompt attention to guest requests could significantly enhance the lodging experience.
The Sure Hotel by Best Western Reading receives glowing praise for its exceptional staff, who are consistently described as pleasant, polite and incredibly helpful. Guests frequently noted the friendly and welcoming demeanor of the staff, highlighting their willingness to go above and beyond to assist with various needs, from offering helpful suggestions for local grocery stores to organizing travel arrangements for events like the Reading Festival.
Receptionists and other staff members were especially commended for their kindness and professionalism during check-ins and throughout guests' stays. The level of customer service provided is often mentioned as a standout feature with several reviewers noting the staff's ability to make them feel at home and valued.
Specific staff members like Tao, Adam, Zac, Nikki, Mariusz, Katy and even a Nepalese waiter at breakfast received particular praise for their exceptional service, friendliness and attentiveness. Housekeeping staff was also cited for their cordiality and efficiency.
Although a few guests experienced less positive interactions or found certain staff members to be less courteous, the overwhelming consensus is one of satisfaction with the staff's performance. The team is credited frequently for making stays at the hotel enjoyable and stress-free, from smooth check-ins to attentive assistance with issues like room upgrades and luggage.
In summary, the staff's professionalism, coupled with their friendly and accommodating attitude, significantly enhances the overall guest experience at the Sure Hotel by Best Western Reading, making it a highly recommended choice for travelers seeking excellent service.
The WiFi at Sure Hotel by Best Western Reading receives mixed reviews from guests, though positive feedback predominates. Many guests commend the hotel for its free WiFi with several praising it as good, very good, excellent and even fast and free. For some, the WiFi worked well without any issues, suggesting a generally reliable Internet service. However, a number of reviews mention less favorable experiences, such as slow or unstable connections and weak signals in certain areas like the annex. While some found the WiFi to be frequently disconnecting or impossible to connect, others expected a top-tier internet connection. The variability in guest experiences indicates that while the hotel provides complimentary and generally functional WiFi, there are occasional lapses in quality and coverage that could impact some visitors’ stay.
Sure Hotel by Best Western Reading offers a range of family-friendly accommodations that are highly appreciated by guests. The hotel provides rooms with three separate beds, making it convenient for families. Guests commonly praise the spacious family rooms, which allow movement and comfort even with two adults and two children. Reviewers find the hotel to be excellent value for money, noting that rooms are neither too expensive nor too small. The cleanliness of the rooms and the advantageous location near attractions like LEGOLAND are additional highlights. The family rooms are described as having a lovely size and are particularly noted for their practicality, including configurations with a double and two single beds. The hotel’s setup seems particularly accommodating for family trips and celebrations, contributing to a positive stay.
Sure Hotel by Best Western Reading offers an excellent value for money, making it an attractive choice for budget-conscious travelers. Despite its three-star rating, many guests found it exceeded their expectations. The rooms, though simple and somewhat outdated, are neat and provide the basic necessities for a few nights' stay. The hotel stands out for its affordability and friendly service with several visitors highlighting it as the best-priced option in the area.
Guests appreciated the fantastic meal discounts available with the hotel key and the overall good value of the facilities provided. While the quality is described as basic, the hotel's pricing aligns well with its offerings, leading to a generally positive experience for those not looking for luxury. The compact rooms, though standard and not overly spacious, are well-suited for short stays and meet the expected standards of a budget hotel.
Some reviews did indicate that the hotel feels more akin to a two-star establishment and there's a consensus that the service quality could be improved to better match the three-star rating. Nevertheless, for those seeking an affordable and reliable option near the heart of Reading, Sure Hotel by Best Western delivers satisfactory accommodations without breaking the bank.
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Location
Guests appreciate the quiet yet accessible location, which offers a peaceful stay while still being close enough to the action. Parking is frequently highlighted as a major benefit with plenty of free and secure spots available. The surrounding area is residential and leafy, adding to the tranquil environment of the hotel. Additionally, the hotel's position allows for easy access to major highways, facilitating travel to and from the hotel.
For those looking to explore beyond Reading, the location offers excellent connections to London, via the train station and accessible bus routes, enhancing the appeal for both short and long stays. The proximity to local shops and eateries means guests never have to venture far for dining and shopping needs.
Overall, the location of the Sure Hotel by Best Western Reading is consistently praised for its convenience, accessibility and serene setting, making it a favored choice for travelers with diverse itineraries.
Breakfast
The staff's attentiveness and friendliness at breakfast are repeatedly appreciated with some guests enjoying the extra touch of having breakfast brought to their room. Although primarily positive, a few guests noted that the continental offerings could be more substantial and the breakfast room could be warmer. A minority found the breakfast to be average or overpriced, particularly the continental options, but these comments are exceptions rather than the norm.
Overall, the breakfast experience at Sure Hotel by Best Western Reading is predominantly described as positive with guests enjoying a satisfying and varied meal that sets them up for the day.
Dinner
However, the menu tends to be limited with a heavy emphasis on curries and a lack of vegetarian options. Availability can also be an issue, as certain days and weekends sometimes see no food service and choices can be restricted with preferred meals often unavailable. Guests have occasionally been left disappointed by microwaveable meals and the limited operating hours with facilities not serving dinner after 6 pm. Despite these drawbacks, there are nearby restaurants and pubs within walking distance that provide excellent alternative dining options, ensuring visitors can still enjoy a fantastic meal during their stay.
Rooms
However, not all rooms meet these standards consistently. Several reviews mention that rooms can be small, cramped and in need of refurbishment. Issues with cleanliness were raised occasionally with some guests encountering dated bathrooms, inadequate maintenance and even unpleasant odors. Temperature control also appears to be a recurring concern with reports of rooms being either too hot or too cold.
Despite these drawbacks, the efficient and polite staff, as well as the convenient location, contribute positively to the overall guest experience. For those looking for a functional and basic stay with the added benefit of in-room facilities, Sure Hotel by Best Western Reading can be an adequate choice, though room conditions may vary.
Beds
However, other guests reported issues with the beds, describing them as too hard, lumpy or having thin mattresses where springs could be felt. The firmness of the mattresses was a point of contention with some finding it supportive and others finding it uncomfortable. Additionally, some beds were noted to be small or noisy, which detracted from the overall comfort.
The hotel offers various bed sizes, including king-size beds, double and single beds, though some reviews mentioned small or inadequate bed sizes for their needs. Despite the variability in comfort, the cleanliness of the bedding generally received positive remarks.
While the beds might not meet everyone's personal preference, the experience largely depends on individual comfort levels and expectations.
Cleanliness
Despite these positive remarks, the feedback highlights several areas needing improvement. Numerous guests pointed out that the carpets were heavily stained and in poor condition, negatively affecting the hotel's cleanliness perception. Bathrooms often came under criticism for limescale buildup, dirty fixtures and the need for thorough cleaning and updates. There were also recurring issues with dusty rooms, stained shower seals and inadequately cleaned facilities.
General upkeep seems to be a recurring theme with many noting that the hotel and rooms are dated and in need of refurbishment. Additionally, there were several mentions of cleaning services being available only upon request, which might inconvenience some guests.
Overall, while the 'Sure Hotel by Best Western Reading' manages to achieve basic cleanliness standards and offers comfortable stays for some, it clearly faces challenges with consistency in housekeeping and maintaining the facilities. Improvements in regular deep cleaning, updating fixtures and prompt attention to guest requests could significantly enhance the lodging experience.
Staff
Receptionists and other staff members were especially commended for their kindness and professionalism during check-ins and throughout guests' stays. The level of customer service provided is often mentioned as a standout feature with several reviewers noting the staff's ability to make them feel at home and valued.
Specific staff members like Tao, Adam, Zac, Nikki, Mariusz, Katy and even a Nepalese waiter at breakfast received particular praise for their exceptional service, friendliness and attentiveness. Housekeeping staff was also cited for their cordiality and efficiency.
Although a few guests experienced less positive interactions or found certain staff members to be less courteous, the overwhelming consensus is one of satisfaction with the staff's performance. The team is credited frequently for making stays at the hotel enjoyable and stress-free, from smooth check-ins to attentive assistance with issues like room upgrades and luggage.
In summary, the staff's professionalism, coupled with their friendly and accommodating attitude, significantly enhances the overall guest experience at the Sure Hotel by Best Western Reading, making it a highly recommended choice for travelers seeking excellent service.
Wi-Fi
Family
3 Star
Guests appreciated the fantastic meal discounts available with the hotel key and the overall good value of the facilities provided. While the quality is described as basic, the hotel's pricing aligns well with its offerings, leading to a generally positive experience for those not looking for luxury. The compact rooms, though standard and not overly spacious, are well-suited for short stays and meet the expected standards of a budget hotel.
Some reviews did indicate that the hotel feels more akin to a two-star establishment and there's a consensus that the service quality could be improved to better match the three-star rating. Nevertheless, for those seeking an affordable and reliable option near the heart of Reading, Sure Hotel by Best Western delivers satisfactory accommodations without breaking the bank.
No, Sure Hotel by Best Western Reading doesn't have any pool.
No, a spa isn't available at Sure Hotel by Best Western Reading.
No, Sure Hotel by Best Western Reading doesn't allow dogs.
No, parking facilities aren't available at Sure Hotel by Best Western Reading.
Yes, Sure Hotel by Best Western Reading has a gym.
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