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Summary of reviewsEstoril Palace Hotel, strategically situated along the Régis Bittencourt highway, is a favored choice for travelers seeking a convenient and restful stopover. With easy access from BR 116, especially for those journeying between Rio de Janeiro and the South, or heading to renowned destinations like Beto Carrero World and São Paulo, this hotel's location is highly advantageous.
Guests frequently commend the hotel's exceptional cleanliness, from rooms to linens, contributing to a welcoming and comfortable atmosphere. The accommodations, while simple and older, are praised for their cleanliness and comfort, making them suitable for short stays. The staff's kindness and professionalism further elevate the guest experience, creating a familial and hospitable environment.
Dining at Estoril Palace Hotel is well-received, with the breakfast highlighting an abundant selection of fresh fruits, breads, and juices, including gluten-free options. The on-site restaurant offers flavorful, homemade dinner options at a fair price, enhancing convenience for travelers. The breakfast, described as wonderful and exceptional, provides a delightful start to the day.
Estoril Palace Hotel also excels in providing ample parking facilities, enhancing the security and convenience for guests traveling by car. Families find the hotel particularly accommodating, appreciating the value for money and the attention to dietary needs like gluten-free breakfasts. Despite limited leisure amenities, the cozy, family-friendly atmosphere meets the needs of travelers seeking a budget-friendly and comfortable overnight stay.
While the hotel provides Wi-Fi, there is room for improvement in signal strength and accessibility. However, the overall experience is complemented by comfortable and clean bedding, though some guests have mixed feedback on the pillows.
In conclusion, Estoril Palace Hotel offers a straightforward, cost-effective lodging experience ideal for travelers on BR 116. With its clean, functional environment and excellent service, it stands as a reliable and economical choice for those passing through. Show more
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Family Friendly Hotel
What percentage of your guests are families?Between 50% and 90%
Family-Friendly room types:
Family rooms. Number: 20
Triple rooms. Number: 20
Quad rooms. Number: 05
Please suggest which room type a family with one child should choose and where the child will sleep: Apto Triplo ( 01 cama de casal + 01 cama de solteiro )
Please suggest which room type a family with two children should choose and where the children will sleep: Apto Quadruplo ( 01 cama de casal + 01 cama solteiro + 01 cama extra )
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Aptos Casal. Berços disponíveis sem custo adicional
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Apto Triplo ( 01 cama de casal + 01 cama de solteiro ). Berços disponíveis sem custo adicional
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Aptos Casal. Berços disponíveis sem custo adicional.Berços disponíveis sem custo adicional
Baby cot details:Max age:03
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, random checks
Do you ensure contactless check-in/check-out? Other alcool gel
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, certain room types. quartos no andar terreo
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Vigilancia Sanitaria, Abih
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: encaminhar autoridade medica
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Salão de eventos, sala de reuniões, playground, salão de jogos, manobrista
Has the hotel closed during the pandemic? Yes Reopening Date: 01/04/2020
Double RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Double Room with Spa BathThis double room's special feature is the spa bath. This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Standard Twin RoomThe unit offers 2 beds.
Triple Room
Standard Double or Twin RoomThe unit has 1 bed.
Guest Reviews
8.8
Excellent
Location
Estoril Palace Hotel is strategically positioned for travelers, conveniently nestled alongside the Régis Bittencourt highway. It's an ideal choice for those seeking a restful stopover during long journeys, offering a perfect respite on the road. The location makes it particularly attractive for individuals traveling between Rio de Janeiro and the South or those heading toward destinations like Beto Carrero World or São Paulo. The accessibility of the hotel is top-notch, with easy access from both sides of the BR 116, ensuring a smooth transition in and out.
Guests appreciate the ample parking, adding to the convenience for those traveling by car. The area is known for providing excellent cleanliness and a friendly, welcoming environment. The on-site amenities, such as a restaurant serving dinner and a commendable breakfast, are well-liked, rounding out a satisfying overnight stay. Despite being an older establishment, the hotel remains a cost-effective option without compromising on quality, making it a favored choice for a tranquil and hassle-free break along Brazil's bustling highways.
Breakfast
The breakfast experience at Estoril Palace Hotel consistently receives high praise from its guests, as reflected in many positive reviews. Guests appreciated the breakfast for its variety and quality, highlighting the abundant selection of fresh fruits, sweet and savory breads, cold cuts, and a diverse range of natural juices. The breakfast was described as wonderful, excellent, and exceptional, often noted for its freshness and the use of fruits harvested directly from the property. The hotel offers a well-diversified and plentiful selection, even catering to specific dietary needs with gluten-free options available.
The service during breakfast is frequently mentioned as attentive and kind, with special mentions to hotel staff who ensure a welcoming and delightful experience. The colonial style setting of the breakfast was also a point of delight, providing a visually appealing and satisfying start to the day. Although one review mentioned a lack of variety and outdated fruits and breads, the overwhelming sentiment is that the breakfast at Estoril Palace Hotel is a standout feature, praised for its abundance, taste, and presentation.
Dinner
Nestled conveniently off the BR 116, Estoril Palace Hotel offers a dining experience that consistently pleases its guests. The on-site restaurant is noted for its homemade, flavorful dishes available à la carte, providing a well-rounded menu that caters to various tastes. Travelers have expressed satisfaction with the fair pricing of meals, and the dinner options, ranging from sandwiches and appetizers to more elaborate entrees, including delectable filet with vegetables, leave a lasting impression. While a couple of reviews suggest occasional inconsistency in seasoning, the majority highlight the excellent cost-benefit balance, making it a delightful surprise for many. With dinner service available until 11 PM, guests appreciate the convenience and quality, especially when on long journeys. Breakfast doesn't trail far behind, offering a good variety with delicious pastries and fresh fruits, rounding out a satisfying culinary experience at the Estoril Palace Hotel.
Rooms
At Estoril Palace Hotel, the accommodations are notably simple yet consistently praised for their cleanliness and comfort. The rooms, while older and somewhat dated, often receive commendations for being very clean and organized, creating a cozy atmosphere despite some shortcomings. Many guests appreciate the comfortable beds and spacious rooms, which, although not modern, offer great utility for travelers seeking a restful night's sleep.
However, aspects such as the air conditioning, bathroom facilities, and general room maintenance could benefit from improvement. Some guests have noted issues with damp stains, outdated bathrooms, and limited power outlets. The bathrooms tend to be on the smaller side, with some recurring remarks on their cramped nature and dated fixtures.
While the facilities may seem a bit worn at places, guests find the hotel to be suitable for short stays or stopovers, especially given its roadside location. The staff's politeness and the overall cleanliness of the rooms continue to be strong positives, often meeting or exceeding guest expectations despite the facility's age.
Beds
Nestled in a welcoming environment, Estoril Palace Hotel offers a diverse range of experiences with its bedding arrangements. Guests consistently praise the hotel for its comfortable and fragrant bed linens, noting the cleanliness and the noticeable care taken with the room preparations. There is a consensus that many of the beds provide a cozy place to rest, with some guests describing the experience as being delightfully hugged by the comfort.
While the beds themselves are largely described as comfortable, there are mixed reviews about the mattresses and pillows. Several guests found the mattresses to be extremely comfortable, though some mentioned that they were too soft, potentially causing discomfort for longer stays. Pillows, on the other hand, received more critical feedback, with a few guests mentioning them to be very hard or too low, and occasionally having an unpleasant smell.
Overall, while there are some areas for improvement regarding pillows and outlets, the bedding at Estoril Palace Hotel generally provides a satisfying night's rest, complemented by excellent service and a delightful breakfast that round out the stay.
Cleanliness
Estoril Palace Hotel stands out for its solid commitment to cleanliness, creating a commendable experience for guests. The overall sentiment from visitors highlights the spotless condition of the hotel's rooms and bathrooms, contributing to a comfortable and welcoming atmosphere. Many guests appreciate the meticulous attention given to cleaning the rooms, describing them as very clean and the cleanliness as impeccable. The hotel, though simple and somewhat dated, maintains high standards in keeping its amenities organized and sanitized.
The staff's courteous and attentive service complements the cleanliness, enhancing the overall guest experience. The hotel's linens and towels also receive positive mentions for their cleanliness and fresh scent. While a few reviews point to occasional lapses in cleanliness, such as areas that could use improvement, the general consensus leans heavily towards satisfaction with the hotel's efforts to maintain hygiene throughout the premises. This dedication to cleanliness, alongside comfortable accommodations, makes Estoril Palace Hotel a reliable choice for travelers seeking a tidy and pleasant stay.
Staff
Estoril Palace Hotel boasts an exceptional reputation for its staff, who are consistently praised for their kindness, attentiveness, and professionalism. Reviewers frequently highlight the remarkable hospitality offered by everyone at the hotel, from the welcoming receptionists to the restaurant staff. The management receives particular commendation, with many guests noting the courteous and helpful nature of the owner and manager, who often go above and beyond to ensure a pleasant stay.
The hotel's employees are described as well-mannered, always cheerful, and eager to meet the needs of their guests, making the overall service exemplary. The kindness and care manifested in their service create a familial atmosphere that many guests appreciate, further enhanced by the attention to detail from staff members across various departments.
The excellent service extends beyond personal interactions, with the staff being proactive in maintaining a clean and comfortable environment for all visitors. This dedication to guest satisfaction, alongside the hotel's amenities such as the on-site restaurant, contributes to a great cost-benefit experience in the region.
Overall, the staff at Estoril Palace Hotel are recognized as a significant differentiator, offering an exceptional level of service that leaves a lasting impression on those who visit.
Wi-Fi
A stay at the Estoril Palace Hotel presents a mixed experience regarding its Wi-Fi offerings. While some guests noted a generally weak or unstable internet connection in certain areas of the hotel, such as the rooms, others found it worked adequately at times. However, issues like limited accessibility to power outlets and challenges with outdated plug types were common, with some guests only able to find available sockets in the bathroom area. This situation can make charging devices a bit inconvenient. Additionally, the process of connecting to the internet could be made simpler, with suggestions for easier access to passwords and network information. Overall, while the hotel does provide Wi-Fi, improvements in signal strength and accessibility could enhance the guest experience significantly.
Parking
Estoril Palace Hotel offers a standout parking experience for guests, with a range of features that enhance convenience and security. For those arriving by car, the hotel boasts ample and spacious parking options, including covered garages and private parking areas. Security features, such as surveillance cameras, provide added peace of mind, making it an excellent choice for travelers keen on safeguarding their vehicles. The parking facilities are situated conveniently close to the entrance, making access straightforward for guests. This amenity is included in the daily rate, adding value to the stay. The hotel’s location by the road further enhances accessibility, making it an appealing choice for travelers passing through. Overall, Estoril Palace Hotel's parking facilities are frequently praised, providing an excellent and hassle-free experience for guests.
Family
Estoril Palace Hotel stands out as a family-friendly destination and has become a popular stopover for travelers on the Regis Highway. Despite its simplicity and slightly older structure, guests consistently highlight its comfort and cleanliness. The hotel offers great value for money, making it an excellent choice for families looking for a budget-friendly option. The cozy atmosphere and family-oriented service resonate well with visitors, creating an inviting environment. The staff's attention to dietary needs, such as providing a special gluten-free breakfast, has been appreciated by guests. While the hotel may not offer extensive leisure facilities, it meets the needs of travelers looking for a comfortable overnight stay. Overall, Estoril Palace Hotel is a reliable choice for families making their journey between the Midwest and the south of Brazil.
3 Star
Estoril Palace Hotel offers a straightforward yet comfortable lodging experience, ideal for travelers seeking a convenient stopover on BR 116. Known for its excellent cost-benefit ratio, this hotel is praised for being clean, functional, and well-maintained, making it a popular choice for those just passing through. Guests highlight the convenience of an on-site restaurant offering good food, especially given the hotel's location away from the city center. Despite its older facilities, the hotel delivers on providing a practical and restful stay for a night or two with ease of access from the road, ensuring it meets the essential needs of budget-conscious travelers. Many express willingness to return, reinforcing its reputation as a reliable and economical choice.
No, Estoril Palace Hotel doesn't have any pool.
No, a spa isn't available at Estoril Palace Hotel.
No, Estoril Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at Estoril Palace Hotel.