La Caserne Chanzy Hotel & Spa, Autograph Collection

Reims 49.25344200, 4.03185300 , 18 Rue Tronsson Ducoudray (Show on Map)
8.7
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsLa Caserne Chanzy Hotel & Spa, Autograph Collection stands out for its exceptional location in the heart of Reims, France. Positioned right across from the stunning Notre-Dame de Reims Cathedral, the hotel offers breathtaking views from many rooms, making it an ideal base for exploring the city's rich history and vibrant local culture. The proximity to major historical sites and various attractions, shops and restaurants adds immense convenience for tourists and business travelers alike.

Guests generally have positive feedback about the hotel’s breakfast, praising its quality, variety and the plentiful buffet options. Croissants and freshly pressed juices are particular highlights. However, a few guests mentioned that the breakfast could be pricey and occasionally lacked diversity.

The hotel's on-site restaurant, La Grande Georgette, receives high praise for its refined and flavorful dishes, superb menu and exceptional service. The dining experience, especially on the lovely terrace, adds to the hotel's charm. Some guests noted difficulties with reservations and perceived high prices, but these did not significantly detract from the overall dining satisfaction.

The rooms are highlighted for their modern, clean and beautifully decorated interiors with magnificent views of the Reims Cathedral. Spacious, comfortable beds and well-appointed furnishings receive positive mentions, although there are occasional remarks about inconsistent room sizes and minor issues with temperature control and storage.

Cleanliness is a standout feature, both in the rooms and throughout the hotel. Guests appreciate the meticulous housekeeping and the refreshing ambiance maintained across the premises.

The staff is frequently commended for their friendliness, attentiveness and professionalism. Specific staff members, particularly the concierge service, are noted for providing excellent recommendations and creating a hospitable atmosphere. Although there are isolated mentions of less satisfactory encounters, the overall impression of the staff remains highly positive.

The hotel provides good Wi-Fi service with some variability in reliability and speed, particularly during peak times. The spa offers a relaxing experience with a modern pool, sauna and jacuzzi, though some guests felt it could benefit from more space and better maintenance. The fitness room is adequate, though its small size is a consistent remark.

Valet parking is appreciated for its convenience and efficiency, though some guests found it costly and experienced occasional delays. The beds stand out as exceptionally comfortable, contributing to a restful stay.

Overall, La Caserne Chanzy Hotel & Spa, Autograph Collection offers an experience that aligns well with a four-star rating, delivering solid amenities, comfort and excellent service with minor areas for improvement. The hotel is particularly recommended for romantic getaways, cultural tours and business trips, ensuring a memorable stay in Reims.
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Luxury Hotel
A 5-star hotel housed in a former Art Deco fire station, offering a unique experience with views of the Notre-Dame Cathedral. It features a spa with a sensory pool, sauna, and hammam, a fitness center, and a restaurant.

Hotel Taking Steps Towards Sustainability
This hotel demonstrates a strong commitment to sustainability by using FSC certified wooden room cards, a plastic alternative. It supports local producers by featuring artisanal soap made from natural products and a minibar stocked with regional items. The hotel's construction adheres to RT 2012 norms for optimal thermal performance and integrates eco-responsible fluid and electrical installations.

Hotel with Spa
Located in the center of Reims, this hotel features a spa, a restaurant, and a gym. It is a popular choice for guests looking for spa hotels in the Champagne region. The hotel's spa is a key feature within the Autograph Collection.

Family Friendly Hotel
This hotel offers a blend of historic charm and modern amenities, including family-friendly rooms and spa facilities. Its central location allows easy access to Reims' attractions, ensuring a convenient and enriching experience for families.

Dog Friendly Hotel
This hotel is well-regarded for its dog-friendly facilities and services. Guests appreciate the hotel's friendly attitude towards dogs, with dogs receiving special amenities such as bones, water bowls and dog chews, even in the dining room. The location itself is noted to be suitable for dogs, reinforcing the hotel's commitment to being completely dog-friendly.

Romantic Hotel
This hotel offers a blend of historic charm and modern luxury. The spa facilities and stylish design create a sophisticated and romantic environment.

Business Hotel
This hotel is part of the Autograph Collection, known for unique and upscale properties. It likely offers comprehensive business services, meeting spaces, and amenities expected from a high-end hotel, alongside spa facilities for relaxation after work.

Hotel with Parking
This hotel offers private parking facilities located nearby, with valet parking also available for added convenience upon reservation.

Accessible Hotel
This hotel provides rooms specifically accessible to people with reduced mobility, featuring adapted bathrooms. Access for disabled people is available throughout the entire establishment.

Hotel with Gym
Located in the center of Reims, this hotel offers a gym and a spa with a sauna, hot tub, and steam room. Guests can enjoy massages and wellness packages. The hotel is a ten-minute walk from Reims Train Station.

5-Star Hotel
This 5-star hotel is located opposite the Reims Cathedral and offers a unique experience in a former fire station. It features sleek and sophisticated rooms with modern decor and plush furnishings. Guests can enjoy traditional French cuisine at La Grande Georgette and relax in the spacious spa.

Room Types
Deluxe King room - Courtyard view The unit has 1 bed.

Deluxe Twin room - Courtyard view The unit has 2 beds.

Deluxe King room - Cathedrale view The unit has 1 bed.

Executive King room - Courtyard view The unit has 1 bed.

Executive King room - Cathedrale view The unit has 1 bed.

Executive Twin Room - Cathedrale view The unit has 3 beds.

Guest Reviews
8.7
Very Good
Location
Nestled in the heart of Reims, La Caserne Chanzy Hotel & Spa boasts an extraordinary location that is hard to beat. Centrally situated, this modern and stunning hotel is right across from the magnificent Notre-Dame de Reims Cathedral, offering breathtaking views from many of its rooms. The proximity to the cathedral and other major historical sites makes it an ideal base for exploring the vibrant city and its rich heritage.

The hotel's placement in the city center ensures easy access to local attractions, shops and restaurants, providing guests with the convenience of having everything within walking distance. The surrounding area is beautiful and bustling, perfect for both sightseeing and enjoying the local culture.

Guests have highlighted the superb and fantastic setting of the hotel, making it a perfect spot for a romantic getaway or a cultural tour. The location, combined with the exceptional service, modern amenities and comfort offered by the hotel, truly enhances the overall experience. For those looking to explore the Champagne region and immerse themselves in the historical ambiance of Reims, La Caserne Chanzy Hotel & Spa is a top-notch choice with an unbeatable geographical location.

Breakfast
Breakfast at La Caserne Chanzy Hotel & Spa, Autograph Collection in Reims receives largely positive feedback, highlighted by its high quality and generous options. Guests often describe the breakfast as excellent, exceptional, delicious and extensive. The croissants are particularly praised, as are the freshly pressed juices. The breakfast buffet is noted for being varied, plentiful and hearty with a wide selection of items including made-to-order omelets.

However, some guests feel that the breakfast is too expensive for what is offered, citing a lack of diversity in options and issues with maintaining supply levels during peak times. There are also remarks about the quality and temperature of certain items, such as scrambled eggs and bacon, which can be undercooked or cold. Service can be hit or miss with occasional understaffing and delays in clearing tables.

Despite these occasional setbacks, the overall impression remains that the breakfast is a worthwhile part of the stay, appreciated for its quality and the effort put into maintaining a diverse spread. For those valuing a hearty and varied morning meal, the breakfast at La Caserne Chanzy provides a satisfying start to the day, even if the pricing may be on the higher side.

Dinner
La Caserne Chanzy Hotel & Spa houses an exceptional dining venue that consistently earns high praise from its guests. The on-site restaurant, La Grande Georgette, stands out as a highlight with its divine offerings for both breakfast and dinner. Many commend the excellent recommendations made by the hotel concierge, spotlighting the restaurant's superb quality, refined and flavorful dishes and compelling menu compositions.

The food experience at La Grande Georgette is described as truly enjoyable and sometimes exceptional, characterized by a superb dinner and sublime food quality. Guests particularly appreciate the lovely terrace for an al fresco dining experience and the exceptional wine list. The restaurant's atmosphere, while sometimes fast-paced, provides a comfortable and pleasant ambiance with attentive and helpful staff contributing to a memorable meal.

Nevertheless, some reviews note a few drawbacks. There were complaints about the high prices and occasional unsatisfactory value for money. Additionally, some guests faced difficulties reserving a table as the restaurant tends to be fully booked, advising future diners to book in advance. The limited menu at lunch and for drinks, along with periodic unavailability of lighter food options and specific dishes, were other points of critique.

In conclusion, dining at La Caserne Chanzy Hotel & Spa's restaurant is typically a delightful experience with many guests recommending it as a must-try aspect of the hotel. However, potential diners should be prepared for possible reservation challenges and a menu that may feel overpriced to some.

Rooms
La Caserne Chanzy Hotel & Spa, Autograph Collection, offers a mix of experiences when it comes to its rooms. Guests often describe the rooms as clean, modern and beautifully decorated with many appreciating the stunning views of the Reims Cathedral. The spacious, comfortable beds and well-appointed furnishings add to the overall positive impression.

However, room sizes vary significantly with several guests noting that some rooms are smaller than expected for a 5-star property. Instances of rooms being too hot or too cold were mentioned, indicating some inconsistencies in temperature control. Additionally, the lack of storage options in certain rooms has been a point of concern for a few guests.

On the plus side, the bathrooms, often described as clean and modern, sometimes have minor issues like water flowing out due to short shower screens. Despite these small drawbacks, the overall ambiance and decor of the rooms are seen as upscale and chic.

Families seem to find the hotel especially enjoyable with children loving the pool and other family-friendly amenities. The hotel also provides room service and numerous rooms come with balconies or terraces, allowing guests to take in the beautiful surroundings.

Although some noted issues with room sizes and minor inconveniences, the general sentiment leans towards a luxurious and comfortable stay, punctuated by the excellent views, modernity and thoughtful decor.

Beds
La Caserne Chanzy Hotel & Spa, Autograph Collection, offers an exceptional sleep experience that is repeatedly praised by its guests. The beds are frequently described as very comfortable with some guests even likening them to a cloud. The high-quality bedding and furniture add to the overall comfort, ensuring a restful night. The mattresses are noted for their comfort, although a few guests mentioned variations in firmness. The pillows are also highlighted for their comfort, enhancing the sleeping experience. Despite occasional remarks about the sheets and certain expectations not being met, the overall consensus is that the beds provide excellent comfort, making it a standout feature of the hotel.

Cleanliness
Nestled in the heart of Reims, La Caserne Chanzy Hotel & Spa, Autograph Collection, stands out for its impeccable cleanliness and modern comfort. Guests uniformly commend the hotel for its clean, tidy and well-maintained rooms, often describing them as beautiful, spotless and updated with modern amenities. The decor is not only aesthetically pleasing but also kept in pristine condition with housekeeping ensuring that every detail is attended to, from the freshness of the bathrobes to the inviting aroma permeating the spaces.

The hotel's cleanliness extends beyond the rooms to the entire establishment, which guests consistently find immaculately clean. The spacious rooms offer breathtaking views, particularly those with balconies facing Reims, adding to the overall positive guest experience. Despite a few minor issues such as occasional lapses in housekeeping timeliness and isolated incidents of overlooked spots, the overarching sentiment remains one of satisfaction with the hotel's impeccable hygiene standards. The professional and accommodating staff further enhance the experience, contributing to an enjoyable, clean and comfortable stay in the city center of Reims.

Staff
La Caserne Chanzy Hotel & Spa, Autograph Collection, receives high praise for its outstanding staff. Guests consistently describe the team as extremely friendly, attentive and professional. The concierge service is highlighted as excellent and many note that the reception staff, including specific mentions of Miguel and the manager Baptiste, set a high standard of service. Valet parking also receives positive remarks for efficiency and helpfulness.

However, not all feedback is glowing. Some guests encountered issues with staff friendliness, competence and helpfulness. Isolated incidents mention unorganized valet services and less-than-adequate customer service from certain team members, impacting the otherwise high-quality experience.

Despite these occasional setbacks, most reviews emphasize the warm, accommodating and cheerful nature of the staff, contributing significantly to the overall hospitable atmosphere of the hotel.

Wi-Fi
Visitors to La Caserne Chanzy Hotel & Spa, Autograph Collection generally have mixed reviews about the hotel's Wi-Fi. Many guests appreciated the good and strong connection, noting its impressive strength and reliability. However, some experienced slow and unreliable service, especially during peak hours, making tasks like remote work challenging. There were also occasional issues with connecting to Wi-Fi and some guests found the complimentary service to be limited. Smart TV options added to the amenities, but overall, opinions were divided on the consistency and speed of the internet service provided.

Spa
La Caserne Chanzy Hotel & Spa, Autograph Collection offers a spa experience that has received varied feedback from guests. Many highlighted that the spa is beautiful, welcoming and has good facilities. Guests appreciated the modern pool, sauna and jacuzzi, noting the relaxing and pleasant atmosphere after a long day of traveling. Others were pleased with the clean rooms and the overall pleasant ambiance of the spa area.

However, some guests were less satisfied, pointing out that the spa can be crowded and feels small and dark at times. There were mentions of maintenance issues such as lukewarm water, non-working jets and broken plastic elements in the pool. Some guests found the spa to be not very clean and suggested it requires more attention and care. Additionally, the booking system for spa slots was criticized for its limited availability.

Overall, while the spa offers a wide range of amenities and has many positive aspects, there are areas that could benefit from improvements to enhance the guest experience further.

Gym
La Caserne Chanzy Hotel & Spa, Autograph Collection offers a fitness room that leaves a mixed impression among guests. The fitness room is often described as satisfactory, providing all necessary towels and equipment and for some, it is even termed amazing and clearly above average. It caters well to the essential needs of a workout. However, a recurring point of feedback is its size with multiple reviews indicating that the gym is on the smaller side and a bigger gym would be preferable. Despite these size concerns, many find the fitness room and pool to be wonderful additions to their stay.

Parking
La Caserne Chanzy Hotel & Spa, Autograph Collection has garnered mixed reviews regarding its parking facilities. On the positive side, the hotel offers valet parking, often described as excellent and very convenient. Many appreciated the helpfulness and trustworthiness of the valets with some guests noting that the service was integral to a hassle-free stay. Secure private parking is available and the hotel’s location is highly appreciated, even if direct car access is not feasible. Despite these positives, some guests found the parking to be expensive and complicated with occasional long waits for the valet service. Additionally, the limited parking options and lack of clear information about parking arrangements led to some frustration. While the valet service is generally well-regarded, other aspects, such as the cost and accessibility, varied in guest satisfaction.

4 Star
La Caserne Chanzy Hotel & Spa, Autograph Collection, offers an experience that aligns well with a solid four-star rating, accompanied by services and amenities expected of this caliber. Guests have consistently found their rooms to be good, meeting the four-star expectation and the hotel delivers a quite accessible environment. Although some services have not lived up to the five-star standard, many guests feel the establishment and elements of their stay are worthy of higher praise. However, while the hotel garners high marks for more than just its amenities, the consensus is that it fits well within a four-star experience—good quality but with some room for improvement, especially considering the high prices associated with this level of service and hotel caliber.

Business
La Caserne Chanzy Hotel & Spa, Autograph Collection, is highly recommended for business trips and has received praise for its business-friendly services. The conference facilities are particularly noted to be good, making it an ideal choice for business travelers. Guests appreciated the dedicated business corner and overall business facilities, which add convenience and efficiency to their stay. Despite some isolated issues with charges at the bar, the terrace offering a view of the cathedral received favorable mentions, adding a touch of relaxation and enjoyment outside of work hours.

Accessible
La Caserne Chanzy Hotel & Spa, Autograph Collection generally offers good accessibility for guests with disabilities. Many reviews highlight that the hotel is accessible and friendly towards those with mobility issues. Guests appreciate the easy access and the convenience of reserving a parking service with staff providing detailed instructions for parking in an otherwise pedestrian zone. The accessible rooms are noted as spacious and functional, despite being relatively small. However, some guests have expressed concerns about the overall ease of accessibility, noting that arrival can be complicated and the hotel can be difficult to access by car. There were also remarks about the limited accessibility of the spa for elderly guests. Overall, while the hotel makes significant efforts to accommodate guests with disabilities, there are some areas that might require attention.

Luxury
La Caserne Chanzy Hotel & Spa, Autograph Collection stands out as a paragon of luxury and elegance, providing guests with an exceptional experience. Nestled in opulent surroundings, the hotel exudes an air of modern luxury that permeates every aspect of a guest's stay. Visitors can expect luxurious details, including high-quality furnishings and baths, creating an overall luxurious feel throughout the facilities. The extensive range of services caters to the most discerning travelers, from the elegant and refined spa to the sophisticated, personalized details in each room.

Guests are treated to luxury at every turn with rooms well-appointed with high-level cosmetics and modern conveniences, such as smart TVs. The hotel maintains a fantastic balance between its rich architectural heritage and contemporary touches, making it a truly magnificent destination. The luxurious services, calm atmosphere and refined elegance ensure that the experience is well worth the expense, even as a provincial hotel. Located opposite the cathedral, the hotel not only offers impressive views but also encapsulates a state of luxury living.

From its concierge services to its overall ambiance, La Caserne Chanzy Hotel & Spa delivers a genuine 5-star experience, thus firmly establishing its class in the luxury hotel market. With impeccable rooms and services designed for ultimate comfort and relaxation, it comes as no surprise that this hotel is highly recommended for those seeking a luxury stay.

Romantic
La Caserne Chanzy Hotel & Spa, Autograph Collection exudes romance at every turn, making it a top choice for couples seeking a dreamy escape. Nestled in a location that offers a breathtaking view of the cathedral, the hotel creates a striking backdrop for a romantic stay. The view from the terrace, often described as a dream, adds to the enchanting atmosphere, especially during a romantic dinner.

Ideal as a luxurious and romantic destination, the hotel features special touches that enhance the experience, such as perfect Valentine's Day enhancements and romantic touches throughout. Guests consistently praise the hotel's efforts in crafting a romantic ambiance with special thanks often directed towards the helpful concierge staff for their thoughtful contributions.

The magnificent environment combined with the attentive and very welcoming staff makes for an unforgettable stay. Perfect for a romantic weekend getaway, the hotel stands out both for its phenomenal location and for being fantastic for couples looking to rekindle romance.

Dog Friendly
La Caserne Chanzy Hotel & Spa, Autograph Collection is well-regarded for its dog-friendly facilities and services. Guests appreciate that dogs are warmly welcomed by the staff and the hotel's consistent friendly attitude towards dogs is often highlighted. Dogs are not only allowed in the rooms but also receive special amenities such as bones, water bowls and dog chews, even in the dining room. The location itself is noted to be suitable for dogs, reinforcing the hotel’s commitment to being completely dog-friendly. There is an additional charge of 20 euros per night for bringing a dog, but guests find the dog-friendly accommodations to be worth it.


No, La Caserne Chanzy Hotel & Spa, Autograph Collection doesn't have any pool.

Yes, a spa is available at La Caserne Chanzy Hotel & Spa, Autograph Collection.

Yes, La Caserne Chanzy Hotel & Spa, Autograph Collection welcomes dogs.

Yes, parking facilities are available at La Caserne Chanzy Hotel & Spa, Autograph Collection.

Yes, La Caserne Chanzy Hotel & Spa, Autograph Collection has a gym.

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