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Summary of reviewsComfort Inn & Suites Logan International Airport receives strong praise for its convenient location near Logan Airport, making it a prime choice for travelers seeking ease of access. The highly efficient shuttle service to and from the airport is frequently highlighted as a key feature. Guests also appreciate the proximity to Revere Beach and the Blue Line metro station for straightforward connectivity to Boston and other destinations. While the neighboring area is more industrial than picturesque, the logistic benefits, particularly for airport-related stays, are consistently noted.
The hotel's breakfast offerings earn acclaim for their variety and quality with guests noting the extensive selection that surpasses typical hotel standards. The early start to the breakfast buffet featuring hot items like eggs, sausages and waffles is particularly appreciated. The availability of fresh coffee and iced water around the clock is a well-regarded touch that adds to the overall positive dining experience.
On-site dining options, especially the attached Mexican restaurant, Margaritas, receive positive reviews for convenience and quality, providing a handy dining solution for late arrivals and weary travelers. The presence of a bar within the restaurant contributes to a pleasant dining atmosphere.
The rooms at Comfort Inn & Suites are frequently described as spacious, clean and comfortable with many guests appreciating the size, amenities and quiet environment. The housekeeping staff is praised for maintaining tidy and well-kept rooms. Despite minor issues like occasional smells and a lack of USB ports, the overall sentiment is positive regarding room comfort and cleanliness.
Guests commend the staff for their friendliness and professionalism, highlighting the team’s helpfulness and willingness to assist. The shuttle drivers, front desk and housekeeping staff frequently receive individual mentions for their exceptional service.
The hotel's free WiFi receives mixed reviews with some guests praising its speed and quality, while others report issues with connectivity and reliability. The fitness center, though small, is adequately equipped and features modern amenities, meeting the basic needs of travelers looking to stay active.
Beds at the hotel are a standout feature, consistently receiving high marks for comfort and quality, ensuring guests a restful stay. The consensus is that the beds largely contribute to a pleasant overall experience.
As a three-star hotel, Comfort Inn & Suites Logan International Airport provides good value for money, offering clean and comfortable accommodations with essential amenities. Business travelers, in particular, find the hotel's facilities suited to their needs, appreciating the business center, helpful staff and convenient location.
Overall, Comfort Inn & Suites Logan International Airport is highly regarded for its strategic airport location, reliable shuttle service, commendable breakfast and dining options, comfortable rooms and exceptional staff service, making it a solid choice for travelers seeking convenience and comfort. Show more
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Hotel with Free Wi-Fi
This hotel includes complimentary Wi-Fi.
Hotel with Parking
This hotel provides parking options and is located close to Logan International Airport. It offers practical amenities for travelers.
Accessible Hotel
This hotel receives positive feedback for its accessibility features. The staff is accessible, contributing to a welcoming and safe environment. It provides a reliable airport shuttle service.
Hotel for Honeymoon
Dog Friendly Hotel
Business Hotel
Hotel with Gym
3-Star Hotel
Room Types
Queen Suite with Sofa Bed - Disability AccessThis suite has a sofa bed, cable TV, a microwave and a refrigerator.
King Suite with Sofa BedThis suite has a sofa bed, cable TV, a microwave and a refrigerator.
Queen Room with Two Queen BedsThis room has cable TV, a microwave and a refrigerator.
Please note, this room type does not fit a roll-away bed and does not have a sofa-bed.
Queen Suite with Sofa BedThis suite has a sofa bed, cable TV, a microwave and a refrigerator.
King Suite - Accessible/Non-SmokingProviding free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a sofa.
Queen Room with Two Queen Beds - Accessible/Non-Smoking The quadruple room features air conditioning, as well as a private bathroom boasting a hairdryer. The unit has 2 beds.
Queen Suite - Accessible/Non-SmokingThis suite is air-conditioned and features a private bathroom and a tea and coffee maker.
Guest Reviews
8.6
Very Good
Location
The Comfort Inn & Suites Logan International Airport boasts an excellent location for travelers desiring close proximity to the airport. Guests frequently highlight the convenience of the hotel's shuttle service, which efficiently ferries them to and from Logan Airport, making it perfect for layovers or brief stays. Additionally, the hotel is relatively near Revere Beach and the Blue Line metro station, offering easy access to Boston and other destinations.
For those who prefer a quiet stay, the hotel's setting is appreciated for its tranquility, although the surrounding industrial and less visually appealing area is less ideal for strolls or exploring local attractions. Shopping and dining options are somewhat limited in the immediate vicinity, but the convenience of the on-site restaurant and nearby public transport options provide adequate alternatives.
While it's situated a bit away from downtown Boston, the close proximity to public transit and major highways means guests can reach the city's attractions without too much hassle. The hotel's location may not cater well to explorers on foot, but its logistical advantages for airport access and regional travel are consistently praised.
Breakfast
Situated near Logan International Airport, the Comfort Inn & Suites earns consistent praise for its breakfast offerings. Guests frequently highlight the extensive variety and quality of the food, noting that the breakfast is very good with a wide range of options that surpass the average U.S. hotel standard. The breakfast buffet, starting as early as 6 am, includes hot items such as eggs, sausages and freshly made waffles which are particularly enjoyed by guests.
Many reviews mention the excellent selection and freshness with descriptors like amazing, superb and delicious used often. The lobby provides 24/7 access to fresh coffee and iced water, which guests find particularly convenient and appreciated. The breakfast station’s management also garners compliments for its organization and variety, making the breakfast experience notably pleasant.
Although there are some mixed feelings about more basic aspects and a few limitations in healthy options, the consensus remains largely positive. The inclusion of breakfast with the room rate is seen as a significant value add, contributing to an overall satisfying stay at the hotel.
Dinner
The Comfort Inn & Suites Logan International Airport has garnered notable attention for its on-site dining options, particularly the attached Mexican restaurant, Margaritas. Many guests highlighted how this convenient restaurant played a key role in their decision to stay at the hotel. Guests frequently praised the quality of the food, noting the great meals and particularly enjoying the margaritas. It was also appreciated for its convenience, especially for those arriving late and in need of a handy dinner option after a long day of travel.
While some guests found the food to be only decent or mediocre, the overall feedback remained positive due to the restaurant's convenience and the variety of dining options available. Additionally, the presence of a bar within the restaurant added to its appeal, offering a pleasant dining experience on-site. Despite a few critical remarks about the food’s quality and an incident involving the restaurant staff, the Mexican restaurant at Comfort Inn & Suites remains a strong asset for those staying near Logan International Airport.
Rooms
Guest reviews for the Comfort Inn & Suites Logan International Airport highlight the rooms as spacious, clean and comfortable. The size of the rooms is frequently noted as very good with many guests appreciating the large, airy spaces. Rooms are well-equipped with amenities such as fridges, microwaves, coffee makers and large TVs and bathrooms are of a good size. The beds are described as comfortable and bedding is often mentioned as soft and accommodating to different preferences. Rooms are also noted for their quietness, despite sometimes being close to public transport.
Cleanliness is a significant positive point with frequent mentions of rooms being spotless, tidy and well-maintained by the cleaning staff. Guests found the room decor up-to-date and aesthetically pleasing. Some mentioned their rooms looking exactly like the pictures online, which is a reassuring detail for prospective guests.
However, there are a few areas for improvement. Some rooms had issues such as a lingering smoke odor, pet smells and occasional cosmetic damage. A few reviews noted the lack of USB ports, limited soundproofing and small TV sizes as minor inconveniences. Rooms with no windows and improperly closing doors were also mentioned. Despite these criticisms, the overall sentiment about room comfort, cleanliness and spaciousness remains very positive.
Beds
The beds at Comfort Inn & Suites Logan International Airport receive overwhelmingly positive feedback from guests, consistently highlighted for their comfort and quality. Many guests found the beds to be very comfortable with several describing them as extremely or supremely comfortable. The comfort extends to the pillows and bedding, often noted as clean, fluffy and of good quality. A majority of reviews praised the beds as being just right, providing a good night’s sleep.
A few guests indicated variability in the firmness of the beds with some finding them too firm or very uncomfortable. However, such observations were exceptions rather than the norm. The choice of pillow types and the cleanliness of the bed linens were additional points of positive comments, adding to the overall pleasant experience.
In conclusion, the consensus among guests is that the beds at this hotel largely ensure a comfortable and restful stay.
Cleanliness
Despite a few isolated concerns, most reviews highlight that Comfort Inn & Suites Logan International Airport excels in maintaining cleanliness. Guests frequently describe the hotel as immaculately clean with spotless rooms and well-maintained facilities. Many commend the cleanliness of the rooms, public areas and modern amenities, noting that the environment is both comfortable and inviting. The housekeeping staff receives praise for their thoroughness and upkeep of the property, ensuring a pleasant stay. Soft sheets, spacious rooms and clean, updated spaces further enhance guest comfort. Overall, the hotel presents a clean and welcoming ambiance, although some areas like hallways occasionally need extra attention.
Staff
The staff at Comfort Inn & Suites Logan International Airport consistently receive high praise from guests for their friendliness and professionalism. Reviews highlight the staff's approachability and willingness to assist, describing them as friendly, helpful and accommodating. Guests frequently commend the reception and front desk team for being efficient, courteous and knowledgeable. Specific mentions include the outstanding shuttle drivers and diligent housekeeping staff. Overall, the employees are recognized for their kindness, thoroughness and prompt service, contributing to an impressive experience for visitors. While there are minor critiques, the overwhelming sentiment reflects exceptional customer service and a team that goes out of their way to make guests feel welcome.
Wi-Fi
The WiFi at Comfort Inn & Suites Logan International Airport has received mixed reviews. Many guests appreciated the high-speed internet, noting that it was very good with nice speed and easy access. Some found the WiFi to be high quality and satisfactory, which contributed to a positive experience. However, there were also several mentions of WiFi issues with words like slow, spotty, unreliable and unsecured appearing in the feedback. Some guests experienced occasional failures and problems and a few reported having no WiFi available or continuous internet access. Overall, while the WiFi has been praised by many, it appears that there are inconsistencies that could impact guests' connectivity.
Gym
The Comfort Inn & Suites Logan International Airport offers a fitness center that, despite its small size, is well-equipped with a variety of exercise equipment. Guests have noted the inclusion of LCD televisions in the gym, providing entertainment as they work out. The overall fitness area, described as having good gym facilities, along with the adjacent clean and tidy pool, meets the basic needs of travelers looking to stay active during their stay. The gym's pleasing scent adds to the positive experience.
3 Star
Comfort Inn & Suites Logan International Airport offers a straightforward yet satisfactory experience that aligns with typical American three-star hotel standards. The facilities, though standard, are fairly modern and relatively new, featuring good decor for a three-star establishment. Guests consistently highlight the venue's clean and comfortable rooms, complimenting the cleanliness and decent breakfast provided. Despite the breakfast lacking fresh fruit and some staff appearing indifferent, the hotel stands out as a great value for money, being well-priced with essential amenities.
Its location close to the airport and beach is particularly appreciated and the free shuttle service adds to its convenience. While the basic under-the-window heating system can be challenging to adjust, the overall accommodations meet guests' expectations for a three-star hotel, proving that three stars indeed suffice for a comfortable and practical stay.
Business
Comfort Inn & Suites Logan International Airport is highly regarded among business travelers for its excellent business center and exceptional value. The business facilities are consistently praised as good and perfectly suited for work-related tasks. The hotel is equipped with a business center and a printer and features useful amenities like a double work desk and a small writing desk in the rooms. The clean and modern decor adds to the professional atmosphere.
The staff receives notable mention for being friendly, helpful and providing courteous and prompt service. The rooms are clean and equipped with small desks, which are convenient for business tasks. Guests also appreciate the hotel's fine location and safety in the industrial zone with the added benefit of someone always present at the reception.
The array of dining options is well-received with the hotel accommodating requests for freshly cooked breakfast. Despite some concerns about spotty wifi, the overall connectivity is generally satisfactory for business needs. With a convenient location near the airport, this hotel stands out as a favorable option for business travelers looking for reliable service and a comfortable stay.
Accessible
The Comfort Inn & Suites Logan International Airport receives positive feedback for its accessibility features, making it a suitable option for guests with disabilities. The hotel is noted for being easy to reach from the airport and it provides a reliable airport shuttle service. Guests appreciate the large and free parking lot, which adds to the convenience. The staff is frequently described as lovely and very accessible, contributing to a welcoming and safe environment.
The facility includes an elevator with an emphasis on safety and accessible accommodations are readily available, such as handicapped rooms. In addition, the hotel maintains a high standard of cleanliness throughout, including a large and well-kept laundry room. A few reviews mentioned it is not easily accessible; however, the overall sentiment remains positive regarding its accessibility and amenities.
No, Comfort Inn & Suites Logan International Airport doesn't have any pool.
No, a spa isn't available at Comfort Inn & Suites Logan International Airport.
Yes, Comfort Inn & Suites Logan International Airport welcomes dogs.
Yes, parking facilities are available at Comfort Inn & Suites Logan International Airport.
Yes, Comfort Inn & Suites Logan International Airport has a gym.