ibis Ribeirao Preto Shopping

Ribeirao Preto -21.21124200, -47.81794500 , Avenida Braz Olaia Acosta 691 (Show on Map)
8.1
Very Good


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Summary of reviewsibis Ribeirao Preto Shopping is lauded for its prime location, nestled within the Ribeirão Shopping Mall, making it a convenient choice for shoppers and travelers alike. Guests appreciate the hotel's close proximity to events and dining options without the need for transportation. The tranquil part of the city with good traffic conditions enhances its allure further.

The hotel stands out for its cleanliness with rooms frequently described as clean, comfortable and equipped with good amenities. The staff receives mostly positive reviews, praised for their friendliness, professionalism and helpfulness. The breakfast service is highly commended for its quality, variety and inclusion of vegan options, although some guests find its cost to be high.

While dining options for dinner receive mixed reactions with limited and commercial choices, the overall sentiment indicates that exploring nearby restaurants provides better alternatives.

The rooms are noted for their modern décor and functional design, despite some being small and poorly lit. Maintenance issues are occasionally reported, but the cleanliness and comfort generally meet guests' expectations.

Cleanliness is well-regarded, even though some inconsistencies are mentioned, such as dusty surfaces and occasional lapses in thoroughness. The helpful and professional cleaning staff is positively highlighted.

Guest feedback about the free Wi-Fi is mixed; some find it reliable and efficient, whereas others report poor connectivity, particularly in certain areas of the hotel.

Parking at the hotel receives mixed reviews due to outsourcing and additional fees, even though it is recognized as secure and efficient.

Family accommodations present a mixed experience with praises for the family-friendly environment and responsive staff but also room for improvement in flexibility and safety features.

Beds receive varied feedback with most guests finding them comfortable, though some report issues with mattress quality and bed size.

Overall, ibis Ribeirao Preto Shopping remains a three-star hotel that satisfactorily meets guest expectations, delivering reliable service, practical amenities and a strategically advantageous location. Minor drawbacks do exist, but the overall experience is favorable, particularly highlighting its convenience and value for money.
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Hotel Taking Steps Towards Sustainability
This eco-friendly hotel implements recycling programs and uses LED light bulbs and eco-friendly cleaning products. Guests are provided with eco-friendly toiletries.

Business Hotel
Ibis Ribeirão Preto Shopping provides a business center, an event hall for up to 60 people, and complimentary parking. The rooms include a work area, TV, air conditioning, and free Wi-Fi, making it suitable for business travelers.

Hotel with Parking
Features a free car park for guests. Its location near the shopping area makes it convenient for travelers with vehicles.

EV charging stations  


Accessible Hotel
This hotel is entirely wheelchair accessible and offers increased accessibility features. It has accessible parking, a wheelchair-accessible on-site restaurant, public washroom, lounge, concierge desk, registration desk, and meeting spaces/business center. Select rooms have accessible bathrooms and roll-in showers, as well as in-room accessibility. The hotel also features elevators and toilets with grab rails.

Hotel with EV Charging Stations
This hotel provides an electric vehicle charging point for guests. Other amenities include a restaurant, bar, and free WiFi, catering to both business and leisure travelers.

3-Star Hotel
This hotel has a privileged location and offers comfortable rooms with TV, air conditioning, free Wi-Fi, and a work area. It features a restaurant, a 24-hour bar, a business center, and free parking.

Family Friendly Hotel

Dog Friendly Hotel

  Dogs Stay Free  

Do you accept dogs in all rooms?
No, some rooms only: 4 floor
Is there an extra charge?
Free! There is no extra charge. Dogs stay for free.
Should the dog owner notify you before checking in?
Not necessarily
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Hotel where Dogs Stay Free

Room Types
Double Room Offering free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as lake views.

Twin Room Featuring free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as lake views.

Double Room with Extra Bed Featuring free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as lake views.

Superior Double Room The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite features soundproof walls, flat-screen TV with cable channels, lake views, as well as chocolate for guests. The unit has 1 bed.

Accessible Twin Room Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as lake views. The unit has 2 beds.

Guest Reviews
8.1
Very Good
Location
Situated within Ribeirão Preto's bustling shopping district, ibis Ribeirao Preto Shopping stands out primarily for its incredible location. Guests repeatedly highlight its prime position inside the Ribeirão Shopping Mall, which offers unparalleled convenience for shopping enthusiasts and leisure travelers alike. Whether attending events at the nearby center or looking for easy access to a spectrum of dining and entertainment options, this hotel meets the mark with flying colors.

The proximity to the shopping mall is a recurring theme in the reviews with many noting the ease of navigating their activities without the need for transportation. For those attending shows and events, the strategic location next to the event center is a big plus, as it simplifies logistics and enhances the overall experience. The convenience of being in the new, tranquil part of the city with good traffic conditions adds to its appeal.

The hotel also garners praise for its cleanliness, friendly and helpful staff and efficient booking processes. Rooms are described as clean and comfortable with good amenities, making stays enjoyable and restful. Breakfast receives positive mentions, complementing the overall convenience offered by the hotel's location.

In essence, the ibis Ribeirao Preto Shopping combines practical benefits with a superbly accessible and central location, making it an excellent choice for anyone looking to maximize their time in Ribeirão Preto with minimal fuss.

Breakfast
Breakfast at ibis Ribeirao Preto Shopping receives high praise from many guests for its quality and variety. Numerous reviews describe the breakfast as excellent, delicious and perfect, highlighting its good selection and the inclusion of vegan options. Visitors appreciate the great variety and the fresh, tasty options available. Many guests find the breakfast service to be organized and attentive, contributing to a pleasant dining experience.

However, multiple reviews also point out that the breakfast is not included in the room rate, which can be a source of disappointment for some. The cost of breakfast, described by several guests as exorbitantly high, is a recurring concern. Despite the high price, most agree that the quality of the food is satisfactory with some noting that the breakfast exceeded their expectations.

A few reviews mention that breakfast options could be better and that the service sometimes lacks the speed and efficiency expected. Still, the overall sentiment remains positive with many guests enjoying their morning meals and considering the breakfast to be one of the strong points of their stay at this conveniently located hotel.

Overall, while there are some criticisms regarding the cost and inclusion of breakfast, the majority of guests seem to leave with a favorable impression of the morning dining experience at ibis Ribeirao Preto Shopping.

Dinner
Ibiza Ribeirao Preto Shopping offers a mixed dining experience for its guests. The hotel features a restaurant that has been praised for its service during the week with some guests noting an exceptional kitchen service at night. However, the dining options tend to be quite limited and commercial, lacking diversity, particularly for vegan guests. The bar and restaurant also suffer from a limited menu and high prices, making meals less appealing for some visitors.

On weekends, the restaurant service significantly dwindles, often reduced to just grilled ham and cheese sandwiches or frozen food from the snack bar, which adds to the dissatisfaction for many diners. The absence of room service further limits dining convenience.

For those looking for a wider array of meal choices, it is recommended to explore the nearby shopping mall where there are great restaurant options or to consider ordering take-out. Overall, while the weekday dining might meet expectations, the weekend options at ibis Ribeirao Preto Shopping leave much to be desired.

Rooms
The rooms at ibis Ribeirao Preto Shopping receive mixed reviews. The standout positives include modern, well-organized and clean environments with comfortable accommodations. Guests appreciate the cleanliness and find the rooms to be functional and practical, despite their small size. The modern décor and good room maintenance also add to the appeal. However, the rooms are frequently described as cramped and poorly lit with many citing insufficient space and inadequate lighting as notable drawbacks.

Additional concerns include outdated bathrooms with various maintenance issues, such as broken lights and poor ventilation. The small size of both rooms and bathrooms often doesn't meet guests' expectations, especially for those traveling with more luggage or needing more space. Other problems include a lack of face towels and inadequate room amenities like insufficient pillows and an empty minibar. Some guests also reported issues with noise, weak air conditioning, old and uncomfortable beds and occasional musty smells.

Overall, while the hotel provides clean, comfortable and functional accommodations, potential guests should be aware of the compact nature of the rooms and some minor maintenance issues. The hotel’s convenient location and modern comforts might still make it a worthwhile choice depending on individual needs and priorities.

Beds
The beds at ibis Ribeirao Preto Shopping have received a mixed array of feedback. A significant portion of reviews praise the beds for their comfort and quality, often describing them as excellent, very comfortable and featuring good mattresses. Many guests also highlighted the pillows and bedding as comfortable, contributing positively to their overall sleeping experience.

However, the reviews also reveal some inconsistencies. A considerable number of guests mentioned issues with the mattresses, describing them as hard, uncomfortable or of poor quality. Some guests found the mattresses to be too soft or worn-out and a few noted that the bed sizes, particularly for couples, were smaller than expected. The sofa beds and extra beds were frequently noted as uncomfortable and not suitable for a restful sleep.

In terms of bedding, some reviews pointed out issues with the bed linens being stained or smaller than the bed, while others appreciated the clean and well-dressed beds. Additional amenities like pillows sometimes drew criticism for being thin or hard.

Overall, while many guests found the beds at ibis Ribeirao Preto Shopping to be comfortable and satisfactory, there remain several areas where improvements could enhance the guest experience.

Cleanliness
At ibis Ribeirão Preto Shopping, guest feedback on cleanliness is quite varied, but there are notable trends in the reviews. Many guests have praised the hotel for its excellent cleanliness, often describing the rooms as very clean organized and comfortable. The overall environment is frequently noted as being clean and well-maintained, contributing to a pleasant and cozy stay. Specific mentions highlight the effective cleaning practices and the fresh ambiance of the rooms.

However, there are also several recurring issues regarding the cleanliness of both the rooms and common areas. Some guests reported rooms that were not thoroughly cleaned with specific complaints about dusty surfaces, dirty sheets and stained pillowcases. Bathrooms, in particular, received mixed reviews; while some visitors found them to be clean, others encountered mold, soap residue and black hair on the floors. Additionally, delays in room cleaning and limited maid service—sometimes scheduled only every three days—were points of contention.

Furthermore, there were isolated incidents of subpar conditions, such as dirty windows, remnants from previous guests and even spotting of insects, which detracted from the overall experience. Despite these drawbacks, the hotel's staff received commendations for their helpfulness and professional cleaning service.

Overall, while ibis Ribeirão Preto Shopping generally maintains a standard of cleanliness that satisfies many guests, there are areas, particularly in thoroughness and consistency, where improvements are needed to ensure a consistently high level of satisfaction.

Staff
The staff at ibis Ribeirao Preto Shopping receives mixed reviews from guests with the majority highlighting their professionalism and courteousness. Many guests commend the hotel for its excellent and friendly customer service, noting particularly attentive, kind and polite interactions with staff members. The service is often described as helpful and efficient with high praise for the morning shift, the courteous receptionists and the unwavering assistance from housekeeping.

However, there are also critical comments regarding the consistency of the staff's performance. Some guests report encountering rude or arrogant employees, especially at the reception and during the night shift. Issues such as inattentiveness, sarcasm and a lack of effort from certain staff members have been noted. The car valet service has mixed reviews with instances of both commendable responsibility and extreme rudeness.

Guests also pointed out operational inefficiencies, such as slow check-in processes, long wait times due to understaffing and mistakes at reception. Contrasting these points, other aspects like the great service and nice customer service contribute to a mostly positive overall experience, despite some areas for improvement in hospitality and management.

Wi-Fi
At ibis Ribeirao Preto Shopping, guest experiences with the Wi-Fi have been notably mixed. Some guests reported smooth, uninterrupted internet access, making it easy to work online without any issues. Comments such as "good Wi-Fi" and "Wi-Fi with excellent signal, easy connection and stability" suggest that, at times, the hotel’s internet service is both reliable and efficient.

However, many guests faced significant challenges with the Wi-Fi. Numerous reviews highlighted poor and unstable connections, particularly in the rooms with some guests calling it "terrible" and "unreliable". Several instances were noted where the Wi-Fi didn't work at all, sometimes throughout the entire stay or in specific areas like the fifth floor. These issues were consistent enough to suggest that the hotel's Wi-Fi performance can be quite inconsistent, leading to frustrations, particularly for those needing a dependable connection for work.

Overall, while some guests have had satisfactory experiences with the Wi-Fi at ibis Ribeirao Preto Shopping, there have been frequent reports of poor connectivity and signal issues, making it a hit-or-miss feature of the hotel.

Parking
While the 'ibis Ribeirao Preto Shopping' impresses with its convenient location and exceptional breakfast, there are mixed reviews about the parking situation. The parking is outsourced and comes with a separate, often high, fee. Guests appreciate the availability and efficiency of the service but find the costs to be significantly high and sometimes confusing. There are mentions of delays and laps in vehicle delivery, suggesting that the valet service might need improvement despite being helpful and attentive. Overall, while the parking is secure and useful, the extra charge and complex management of this service can detract from the overall experience.

Family
The 'ibis Ribeirao Preto Shopping' seems to offer a mixed experience for families traveling with children. On the positive side, the hotel is described as family-friendly and ideal for families. Guests appreciated the pleasant location, comfortable and clean accommodations and the excellent breakfast. Notably, the staff was responsive and promptly prepared a crib for a baby, enhancing the comfort for families gathered despite unfavorable weather conditions.

However, there were several challenges highlighted in the reviews. Some guests faced difficulties in accommodating children with complaints about limited flexibility to add an extra bed and issues with sofa beds being used for children. Safety concerns were raised about the lack of grilles on windows. There were also inconveniences related to the handling of luggage and issues with room allocations, such as long check-in times and not receiving requested room views.

Overall, while many families enjoyed their stay, the hotel could improve by addressing these concerns to ensure a more seamless and comfortable experience for guests with children.

3 Star
The Ibis Ribeirao Preto Shopping offers a stay that aligns closely with typical three-star expectations, delivering what is standard for this category of hotel. Guests frequently note that the accommodations meet or even exceed expectations for a three-star establishment with rooms and facilities that are satisfactory and provide good value for money. Many reviews highlight the hotel as a reliable choice, adhering to the consistent standards Ibis is known for. The hotel’s location is also considered a significant advantage.

However, some guests mention specific drawbacks, such as the absence of air conditioning and no available staff to assist with luggage, which may affect overall convenience. Additionally, opinions vary regarding the cost with some stating it is reasonably priced, while others feel it is expensive for a three-star hotel. Overall, Ibis Ribeirao Preto Shopping seems to deliver a pleasant experience with great service, making it a viable option for travelers seeking standard accommodations at this rating level.

Business
ibis Ribeirao Preto Shopping stands out as a highly recommended choice for business travelers. The location is highly convenient, strategically positioned near the shopping mall, making it an excellent base for those traveling for work. The hotel offers a comfortable environment with rooms equipped with desks, ideal for coworking and studying. Many guests appreciated the helpful and polite staff, which further enhances the experience for business stays.

The facilities meet a range of business needs effectively, from excellent work spaces to the availability of 110 volt sockets. Cost-benefit is a noted advantage, providing good value for a business trip. Although there is no mention of a business center, the efficient WiFi and assistance from the staff appear to mitigate this absence. Overall, it is seen as a great hotel for business, perfectly suited for business travelers looking for convenience and comfort.

Accessible
When it comes to accessibility, 'ibis Ribeirao Preto Shopping' offers a mix of both positive and challenging experiences for guests with disabilities. The hotel provides accessible facilities and elevator access, ensuring that wheelchair users can navigate the premises with relative ease. Guests have noted the availability of special rooms specifically designed for wheelchairs, which are simple yet functional for those in need of such accommodations.

Additionally, the hotel offers accessible parking and comfortable accessibility within certain areas. However, there are notable issues that could detract from a seamless experience. Some rooms, while adapted for special needs, have features such as very low beds and bathrooms without proper shower enclosures. The majority of rooms lack step-free access, which can be inconvenient and small room sizes may not be ideal for guests with mobility issues.

The overall accessibility is considered average and there are areas that need improvement such as clearer instructions for parking and modifications in room appliances to enhance accessibility. While the hotel meets some essential accessibility requirements, improvements are necessary to provide a fully accommodating experience for all guests with disabilities.

Dog Friendly
Ibis Ribeirao Preto Shopping offers the convenience of allowing pets, which may appeal to pet owners looking to travel with their dogs. Guests appreciate the hotel's permission to bring their dogs. However, some have noted that the rooms are not particularly accommodating for pets, suggesting that the dog-friendly label might be a bit misleading. Additionally, some guests have experienced issues with dog noise, such as barking from neighboring rooms, which can be disruptive. There have also been complaints about an extra pet fee that wasn't clearly communicated beforehand. Overall, while the hotel is pet-friendly to an extent, potential guests should be aware of these considerations.


No, ibis Ribeirao Preto Shopping doesn't have any pool.

No, a spa isn't available at ibis Ribeirao Preto Shopping.

Yes, ibis Ribeirao Preto Shopping welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire

Yes, parking facilities are available at ibis Ribeirao Preto Shopping.

No, ibis Ribeirao Preto Shopping doesn't have a gym.

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