Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Other We can if needed
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 48 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
IHG Clean Promise
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Our restaurant, laundry, pool and fitness facilities are currently closed
Has the hotel closed during the pandemic? No
Answers last updated by Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel
King Junior SuiteThis room features a microwave, small refrigerator, and 2 flat-screen TVs. Free WiFi is included.
King Suite with Spa BathA spa bath is offered in this suite. A microwave and fridge are provided. A flat-screen TV with cable and free WiFi are included.
King StudioThis studio comes equipped with a kitchen. A seating area offers a flat-screen TV with cable. Free WiFi and a desk are included.
King RoomA microwave and fridge are featured in this room. Free WiFi and a flat-screen TV with cable are offered. A seating area and a desk are included.
Queen Room with Two Queen BedsA microwave and fridge are offered in this room. Free WiFi and a flat-screen TV with cable are provided. A desk is included.
Queen Room with Two Queen Beds - Disability AccessA microwave and fridge are offered in this room. Free WiFi and a flat-screen TV with cable are provided. A desk is included. This room features a bathroom with a roll-in shower.
Queen SuiteThis suite comes equipped with a kitchen. A seating area offers a flat-screen TV with cable. Free WiFi and a desk are included.
Executive King SuiteThis spacious suite comes equipped with a kitchen. A seating area offers a flat-screen TV with cable. Free WiFi and a desk are included.
Kitchenette Suite - Non-SmokingThe suite's kitchenette is available for cooking and storing food. This suite is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 1 bed.
Suite - Non-SmokingThis suite is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating.
Double Suite - Mobility Access Tub/Non-SmokingThis air-conditioned suite includes a flat-screen TV with cable channels and a shared bathroom.
Executive Suite - Non-SmokingThis air-conditioned suite includes a flat-screen TV with cable channels and a shared bathroom.
Deluxe RoomThe spacious twin/double room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
About Holiday Inn Express & Suites Riverport Richmond, an IHG Hotel