Holiday Inn Express & Suites Riverport Richmond by IHG
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Summary of reviewsThe 'Holiday Inn Express & Suites Riverport Richmond by IHG' is a well-regarded choice for travelers seeking comfort and convenience. Situated close to the airport and the ferry terminal, its location is ideal for guests with early flights or those traveling to Vancouver Island. The hotel is slightly removed from the hustle and bustle of central Vancouver, lending a tranquil atmosphere, but is still near entertainment options like ice rinks, movie theaters and trampoline parks, making it a favored spot for families and sports teams. Access to major highways ensures smooth commuting and amenities like ample parking, a complimentary breakfast and free airport shuttles enhance the convenience.
Breakfast is a standout feature, receiving high praise for its variety, quality and the accommodating nature of the options, including gluten-free selections. Though occasionally crowded, the breakfast experience is largely positive with guests noting the delicious and fresh offerings.
The rooms are another highlight, celebrated for their spaciousness and comfort, along with the inclusion of modern amenities like well-stocked kitchenettes and generous living spaces. While some rooms could benefit from updates and occasional housekeeping improvements, the overall guest satisfaction remains high, especially appreciating the comfortable beds and clean, well-laid-out spaces.
Cleanliness is a frequently commended aspect with many guests noting the well-maintained rooms and common areas. Some inconsistencies in cleaning standards have been observed, particularly in the pool area and occasional room-specific issues, but generally, the hotel upholds a reliable standard of hygiene.
The staff at the hotel play a significant role in guest satisfaction, frequently described as friendly, helpful and attentive. Isolated incidents of less satisfactory service are noted but are outweighed by the positive interactions, emphasizing the staff's accommodating and respectful nature.
Free wifi at the hotel receives mixed reviews with many guests appreciating the strong and fast connection, especially on the top floors, while others report spotty and slow performance.
The gym facilities receive praise for their variety and cleanliness, contributing positively to the guest experience, while the pool sees mixed reviews, cherished by families but sometimes criticized for cleanliness and temperature issues.
Parking is ample and convenient, although some guests find the spots tight and the lot sometimes full at night. Nonetheless, the accessibility and no additional cost for parking are well-received.
The hotel is notably family-friendly with many amenities catering specifically to children, including a popular indoor pool and spacious family suites. Minor inconveniences such as noise or the availability of cots do not significantly detract from the generally positive family experience.
Overall, despite minor areas needing improvement, 'Holiday Inn Express & Suites Riverport Richmond' is highly recommended for its clean, spacious accommodations, helpful staff, excellent breakfast and appealing location.
Categories
Breakfast is a standout feature, receiving high praise for its variety, quality and the accommodating nature of the options, including gluten-free selections. Though occasionally crowded, the breakfast experience is largely positive with guests noting the delicious and fresh offerings.
The rooms are another highlight, celebrated for their spaciousness and comfort, along with the inclusion of modern amenities like well-stocked kitchenettes and generous living spaces. While some rooms could benefit from updates and occasional housekeeping improvements, the overall guest satisfaction remains high, especially appreciating the comfortable beds and clean, well-laid-out spaces.
Cleanliness is a frequently commended aspect with many guests noting the well-maintained rooms and common areas. Some inconsistencies in cleaning standards have been observed, particularly in the pool area and occasional room-specific issues, but generally, the hotel upholds a reliable standard of hygiene.
The staff at the hotel play a significant role in guest satisfaction, frequently described as friendly, helpful and attentive. Isolated incidents of less satisfactory service are noted but are outweighed by the positive interactions, emphasizing the staff's accommodating and respectful nature.
Free wifi at the hotel receives mixed reviews with many guests appreciating the strong and fast connection, especially on the top floors, while others report spotty and slow performance.
The gym facilities receive praise for their variety and cleanliness, contributing positively to the guest experience, while the pool sees mixed reviews, cherished by families but sometimes criticized for cleanliness and temperature issues.
Parking is ample and convenient, although some guests find the spots tight and the lot sometimes full at night. Nonetheless, the accessibility and no additional cost for parking are well-received.
The hotel is notably family-friendly with many amenities catering specifically to children, including a popular indoor pool and spacious family suites. Minor inconveniences such as noise or the availability of cots do not significantly detract from the generally positive family experience.
Overall, despite minor areas needing improvement, 'Holiday Inn Express & Suites Riverport Richmond' is highly recommended for its clean, spacious accommodations, helpful staff, excellent breakfast and appealing location.
Hotel near Golf Courses
Situated 5 km from Mayfair Lakes Golf & Country Club, this hotel is a solid option for golfers visiting Richmond. Its location in the Riverport Entertainment District provides easy access to both golf and other amenities.
Hotel for Honeymoon
Mentioned as a romantic hotel option, providing standard comfortable accommodation and amenities.
Family Friendly Hotel
This hotel is highly recommended for families looking for a comfortable and engaging stay.
Hotel with Swimming Pool
The hotel features a practical pool and good value for money. It is suitable for families and budget-conscious travelers seeking essential amenities.
Indoor Pool
Business Hotel
This hotel offers standard business facilities and suite options. It is suitable for extended business stays.
Accessible Hotel
This hotel provides three accessible rooms with either a wheel-in shower or grab bars by the bathtub, and includes lowered doorknobs and light switches.
3-Star Hotel
This hotel is located in the Riverport Entertainment District. It provides a complimentary airport shuttle, an indoor pool, and a great breakfast. Customer reviews highlight the cleanliness and overall quality.
Hotel where Extra Health & Safety Measures Have Been Taken
As an IHG hotel, this property follows the IHG Way of Clean program, which involves partnerships with Ecolab and Diversey for enhanced cleaning protocols. This includes deep cleaning of rooms and public areas, as well as measures to promote social distancing.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
Other
We can if needed
Show more...Other
We can if needed
Hotel with Indoor Pool
The hotel offers an indoor pool equipped with sunloungers and a hot tub. These amenities provide a comfortable space for guests to swim and unwind.
Hotel with Gym
Guest Reviews
The 'Holiday Inn Express & Suites Riverport Richmond' is an ideal spot for travelers seeking convenience and accessibility. Its location is notably close to the airport, making it a perfect choice for those with early flights or layovers. Guests appreciate the hotel's proximity to the ferry terminal, paving the way for smooth travel to Vancouver Island.
Despite being somewhat removed from the hustle and bustle of central Vancouver, visitors find the hotel's position advantageous for its tranquility and the array of nearby entertainment options. It's situated close to recreational venues such as ice rinks, movie theaters, trampoline parks and the Old Spaghetti Factory, making it particularly attractive for families and sports teams. The hotel’s secluded setting is balanced by its accessibility to major highways, making commuting straightforward.
The presence of ample parking, complimentary breakfast and free airport shuttles enhances the overall convenience. Though it is a bit isolated and might necessitate a car for broader city exploration, this seclusion is offset by the numerous local dining options and shopping centers within a short drive.
All in all, the 'Holiday Inn Express & Suites Riverport Richmond' stands out as a clean, well-maintained establishment with spacious rooms, perfectly suited for those who prefer a quieter stay with easy access to both the airport and lively recreational spots.
The breakfast at Holiday Inn Express & Suites Riverport Richmond by IHG, is overwhelmingly praised for its variety and quality. Guests frequently describe it as delicious, tasty and fresh with plenty of options to choose from, including some gluten-free selections for those with dietary restrictions. The complimentary breakfast is highlighted as a significant perk, often seen as the best part of their stay. Many reviews appreciate the extensive, well-organized buffet that is continually replenished, offering a mix of hot and cold items and even grab-and-go options.
However, a few guests noted that the breakfast could get crowded, making the space feel tight and the service slower. There were occasional mentions of the food being lukewarm or not up to standard and a couple of reviewers found the quality lacking — with some even reporting specific issues like undercooked sausages. Despite these occasional drawbacks, the majority of feedback remains positive with guests enjoying the friendly staff and the well-prepared, hearty breakfast options that cater to various tastes.
Overall, the breakfast at this hotel provides a satisfying start to the day, further complemented by its convenience and the pleasant atmosphere created by helpful kitchen staff.
At the Holiday Inn Express & Suites Riverport Richmond by IHG, guests frequently highlight the spacious and comfortable rooms as standout features. Many appreciate the generous size of the suites and the convenience of well-stocked kitchenettes, separate living areas and multi-window designs, which makes the rooms both bright and accommodating. The cleanliness of the rooms is often commended, along with the modern, comfortable amenities provided. Guests frequently describe the rooms as large, well-laid out and comfortable with good air-conditioning and well-maintained bathrooms offering ample hot water and pressure.
However, several reviews also indicate that some rooms are starting to show their age, citing issues like outdated decor, worn furniture and occasional maintenance problems such as loose shower heads, broken faucets and non-working appliances. Noise from air conditioning units and musty or odd smells have been noted in certain instances. Despite these occasional drawbacks, the comfort level in terms of mattresses, pillows and overall room ambiance generally receives positive feedback.
The hotel's cleanliness garners mixed reviews with numerous guests noting clean rooms and facilities, while others encountered issues such as dust, dirt or even stains on the bed sheets. A few guests mentioned specific complaints about the room condition, including dirty carpets and an uncleanliness that detracted from the overall experience.
Overall, the Holiday Inn Express & Suites Riverport Richmond tends to satisfy guests with its spacious and comfortable room offerings, despite some needing minor updates and occasional housekeeping improvements. The positive aspects such as room size, modern facilities and comfort are frequently highlighted, contributing to a generally pleasant stay for most visitors.
Holiday Inn Express & Suites Riverport Richmond by IHG, generally receives high marks for the comfort of its beds with many guests noting that the beds are very comfortable and conducive to a good night's rest. The king beds, in particular, are often highlighted as extremely comfortable, while the selection of pillows is appreciated by many. The linens and sheets are frequently mentioned as being clean, adding to the overall comfortable sleeping environment.
However, some guests have reported issues with the beds, including instances of the mattress being hard or lumpy. The pillows, while appreciated by some, have been described by others as too soft or not the most comfortable. Isolated incidents of stained or outdated bed linens and even an uncomfortable sofa bed point to occasional lapses in quality control. Despite these issues, the general consensus remains positive with many finding the beds adequate for a restful stay.
The 'Holiday Inn Express & Suites Riverport Richmond by IHG' consistently stands out for its cleanliness. Many guests commend the hotel, rooms and common areas for being clean and well-maintained. The lobby and rooms are frequently noted as very clean and spacious with guests appreciating the clean and quiet atmosphere. The cleaning staff receives praise for being helpful and timely, suggesting a strong commitment to maintaining high hygiene standards.
Despite these positive remarks, some aspects fell short of expectations for several guests. Issues such as unvacuumed carpets, dirty bathrooms and signs of mildew and stains in the bathroom were mentioned. The pool, in particular, received multiple comments regarding its cleanliness with debris often noted in the water. Some guests encountered rooms that were not fully cleaned, including instances of dusty areas, dirty bathtubs and even unwashed linens and towels. Additionally, cleaning services seemed sporadic with reports of housekeeping only attending to rooms every five days.
Overall, while the hotel generally upholds a good standard of cleanliness, there are inconsistencies that could benefit from closer attention to detail.
At the Holiday Inn Express & Suites Riverport Richmond by IHG, guest reviews consistently emphasize the positive interactions with the hotel staff. Many visitors describe the staff as very friendly, helpful and attentive, often going out of their way to assist guests. The reception is commonly noted for its welcoming atmosphere with efficient and courteous service. Housekeeping and breakfast staff also receive praise for their pleasant demeanor and hard-working nature.
However, there are occasional mentions of inconsistent service, particularly at the front desk, where a few guests encountered rude or indifferent behavior. Despite these isolated incidents, the majority of the experiences shared by guests reflect a high level of satisfaction with the service provided. The staff are described as accommodating, respectful and professional, always ready to respond to guest needs quickly and effectively.
Additional positive remarks highlight the staff's willingness to provide extra amenities, such as blankets and their efforts to ensure a comfortable stay for all guests. The efficient shuttle services and the friendly interaction with guests, including playing basketball with children, further underscore the staff's commitment to a pleasant guest experience. Overall, the hotel staff's friendliness, professionalism and eagerness to help contribute significantly to the positive reviews from guests.
Holiday Inn Express & Suites Riverport Richmond by IHG, offers varying experiences when it comes to their wifi service. Guests have reported strong and excellent wifi speed, even with multiple devices connected, which is impressive for those who need reliable internet. This is especially appreciated in top-floor rooms where a strong signal is a common occurrence. The hotel includes free wifi for up to four devices, accommodating typical family needs.
However, some guests have experienced less satisfactory conditions, describing the connection as spotty, slow and at times nonfunctional. Issues like the wifi code changing at 8 am, rather than at check-out time, have also been noted. Despite some reports of excellent speed and strong signal, the mixed reviews suggest that while many guests enjoy good service, there may still be inconsistent performance that could affect overall satisfaction.
The gym facilities at Holiday Inn Express & Suites Riverport Richmond by IHG receive positive feedback from guests. The gym offers a good variety of equipment and the facilities are well maintained, clean and impressive. New gym equipment and space have been added, making it a great amenity for those looking to stay active during their visit. While some visitors noticed that gym equipment was often in use and there were occasional issues like no towels, overall, guests appreciated the modern, accessible fitness options available at the hotel. Combined with excellent city access and convenient parking, the fitness amenities contribute to a satisfying stay away from downtown with better rates.
The indoor pool at Holiday Inn Express & Suites Riverport Richmond by IHG, receives mixed reviews from guests. On the positive side, families often find it enjoyable with many parents mentioning that their kids love spending time in the pool. Descriptions of the pool area generally highlight cleanliness with several guests noting that it is fun, clean and well-maintained. The pool area includes not just the swimming pool but also a hot tub, which some have found wonderful and relaxing. The pool is also described as beautiful and relaxing by various visitors.
However, there are some concerns raised regarding the pool’s cleanliness and maintenance. A few guests reported instances of the pool being dirty, murky or even filthy with debris present in the water. The temperature of the pool seems to be another issue with several reviews mentioning that the water was too cold or freezing, despite one guest noting it was heated during their stay. Additionally, the pool's size and lighting were critiqued with remarks about it being small and poorly lit. Overcrowding and lack of circulation were also noted, as were occasional maintenance issues like no towels being available.
Despite these mixed reviews, the pool remains a popular feature for families with children and those looking for a bit of indoor recreation.
Holiday Inn Express & Suites Riverport Richmond offers guests free and convenient parking with many visitors appreciating the ease and availability. The recent renovation of the parking lot has improved the situation, providing ample spaces for big rig trucks and regular vehicles alike. However, some guests have noted that the parking spots can be tight and the lot can fill up quickly, especially at night. Despite these minor issues, the general consensus is positive with parking being accessible and included at no additional cost.
The Holiday Inn Express & Suites Riverport Richmond by IHG, is widely praised as a highly family-friendly establishment. Families appreciate the family-like atmosphere and the many amenities catering specifically to their needs. The hotel’s indoor pool is a popular spot for children, though it occasionally sees use without adult supervision.
Guest reviews highlight the comfortable beds and spacious family-friendly suites, which are well-received by both adults and children alike. The hotels' location also adds to its charm, offering plenty of nearby activities for families to enjoy.
However, some guests encountered minor inconveniences, such as the unavailability of cots for older children and occasional noise from excited young guests in the hallways. Despite these small setbacks, the hotel staff is generally noted for being good with kids and the reliable shuttle service adds convenience, although there have been a few hiccups with its operation.
Overall, the Holiday Inn Express & Suites Riverport Richmond comes highly recommended to families looking for a comfortable and engaging stay.
The Holiday Inn Express & Suites Riverport Richmond by IHG offers a variety of amenities catering to business travelers. Features include a conference room available for breakfast and facilities suitable for hosting small meetings. Though the business center might be considered small, it is functional, providing essential equipment such as a printer, fax-copier-scanner and everything needed for a productive stay including calendar-clocks, telephones, Wi-Fi and a well-equipped work desk. The hotel also features practical in-room conveniences like a microwave, fridge, freezer, coffee maker and outlets/USB charging ports. Guests have consistently praised the hotel for its exceptional value and amazing staff, marking it as a great destination for business visitors.
Holiday Inn Express & Suites Riverport Richmond offers guests with disabilities a range of accessible features to ensure a comfortable stay. Positioned in an accessible and convenient location, the hotel provides easy access to downtown, making it suitable for both leisure and business travelers. The property features wheelchair accessible rooms, complete with spacious elevators that are straightforward to use. Certain rooms include grab rails and roll-in showers, catering to guests with specific mobility needs. In the surrounding area, essential services such as chiropractors, dentists and doctors are readily available. However, it is noted that some guests with disabilities may find the shower facilities less accommodating. Overall, the hotel makes commendable efforts to provide accessibility to its guests, though some improvements could further enhance the experience.
The indoor pool at Holiday Inn Express & Suites Riverport Richmond is well-regarded for its clean facilities. Guests appreciated the availability and the heated feature of the indoor pool, which made for a comfortable experience at times. However, there were occasional concerns about the water temperature being too cold for enjoyment and issues with water circulation. Generally, the option to use the indoor pool and specific packages related to indoor pool access adds value to the stay. Overall, the indoor pool provides a satisfactory experience with room for improvement in maintaining consistent water warmth.
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Location
Despite being somewhat removed from the hustle and bustle of central Vancouver, visitors find the hotel's position advantageous for its tranquility and the array of nearby entertainment options. It's situated close to recreational venues such as ice rinks, movie theaters, trampoline parks and the Old Spaghetti Factory, making it particularly attractive for families and sports teams. The hotel’s secluded setting is balanced by its accessibility to major highways, making commuting straightforward.
The presence of ample parking, complimentary breakfast and free airport shuttles enhances the overall convenience. Though it is a bit isolated and might necessitate a car for broader city exploration, this seclusion is offset by the numerous local dining options and shopping centers within a short drive.
All in all, the 'Holiday Inn Express & Suites Riverport Richmond' stands out as a clean, well-maintained establishment with spacious rooms, perfectly suited for those who prefer a quieter stay with easy access to both the airport and lively recreational spots.
Breakfast
However, a few guests noted that the breakfast could get crowded, making the space feel tight and the service slower. There were occasional mentions of the food being lukewarm or not up to standard and a couple of reviewers found the quality lacking — with some even reporting specific issues like undercooked sausages. Despite these occasional drawbacks, the majority of feedback remains positive with guests enjoying the friendly staff and the well-prepared, hearty breakfast options that cater to various tastes.
Overall, the breakfast at this hotel provides a satisfying start to the day, further complemented by its convenience and the pleasant atmosphere created by helpful kitchen staff.
Rooms
However, several reviews also indicate that some rooms are starting to show their age, citing issues like outdated decor, worn furniture and occasional maintenance problems such as loose shower heads, broken faucets and non-working appliances. Noise from air conditioning units and musty or odd smells have been noted in certain instances. Despite these occasional drawbacks, the comfort level in terms of mattresses, pillows and overall room ambiance generally receives positive feedback.
The hotel's cleanliness garners mixed reviews with numerous guests noting clean rooms and facilities, while others encountered issues such as dust, dirt or even stains on the bed sheets. A few guests mentioned specific complaints about the room condition, including dirty carpets and an uncleanliness that detracted from the overall experience.
Overall, the Holiday Inn Express & Suites Riverport Richmond tends to satisfy guests with its spacious and comfortable room offerings, despite some needing minor updates and occasional housekeeping improvements. The positive aspects such as room size, modern facilities and comfort are frequently highlighted, contributing to a generally pleasant stay for most visitors.
Beds
However, some guests have reported issues with the beds, including instances of the mattress being hard or lumpy. The pillows, while appreciated by some, have been described by others as too soft or not the most comfortable. Isolated incidents of stained or outdated bed linens and even an uncomfortable sofa bed point to occasional lapses in quality control. Despite these issues, the general consensus remains positive with many finding the beds adequate for a restful stay.
Cleanliness
Despite these positive remarks, some aspects fell short of expectations for several guests. Issues such as unvacuumed carpets, dirty bathrooms and signs of mildew and stains in the bathroom were mentioned. The pool, in particular, received multiple comments regarding its cleanliness with debris often noted in the water. Some guests encountered rooms that were not fully cleaned, including instances of dusty areas, dirty bathtubs and even unwashed linens and towels. Additionally, cleaning services seemed sporadic with reports of housekeeping only attending to rooms every five days.
Overall, while the hotel generally upholds a good standard of cleanliness, there are inconsistencies that could benefit from closer attention to detail.
Staff
However, there are occasional mentions of inconsistent service, particularly at the front desk, where a few guests encountered rude or indifferent behavior. Despite these isolated incidents, the majority of the experiences shared by guests reflect a high level of satisfaction with the service provided. The staff are described as accommodating, respectful and professional, always ready to respond to guest needs quickly and effectively.
Additional positive remarks highlight the staff's willingness to provide extra amenities, such as blankets and their efforts to ensure a comfortable stay for all guests. The efficient shuttle services and the friendly interaction with guests, including playing basketball with children, further underscore the staff's commitment to a pleasant guest experience. Overall, the hotel staff's friendliness, professionalism and eagerness to help contribute significantly to the positive reviews from guests.
Wi-Fi
However, some guests have experienced less satisfactory conditions, describing the connection as spotty, slow and at times nonfunctional. Issues like the wifi code changing at 8 am, rather than at check-out time, have also been noted. Despite some reports of excellent speed and strong signal, the mixed reviews suggest that while many guests enjoy good service, there may still be inconsistent performance that could affect overall satisfaction.
Gym
Pool
However, there are some concerns raised regarding the pool’s cleanliness and maintenance. A few guests reported instances of the pool being dirty, murky or even filthy with debris present in the water. The temperature of the pool seems to be another issue with several reviews mentioning that the water was too cold or freezing, despite one guest noting it was heated during their stay. Additionally, the pool's size and lighting were critiqued with remarks about it being small and poorly lit. Overcrowding and lack of circulation were also noted, as were occasional maintenance issues like no towels being available.
Despite these mixed reviews, the pool remains a popular feature for families with children and those looking for a bit of indoor recreation.
Parking
Family
Guest reviews highlight the comfortable beds and spacious family-friendly suites, which are well-received by both adults and children alike. The hotels' location also adds to its charm, offering plenty of nearby activities for families to enjoy.
However, some guests encountered minor inconveniences, such as the unavailability of cots for older children and occasional noise from excited young guests in the hallways. Despite these small setbacks, the hotel staff is generally noted for being good with kids and the reliable shuttle service adds convenience, although there have been a few hiccups with its operation.
Overall, the Holiday Inn Express & Suites Riverport Richmond comes highly recommended to families looking for a comfortable and engaging stay.
Business
Accessible
Indoor Pool
Yes, Holiday Inn Express & Suites Riverport Richmond by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Riverport Richmond by IHG.
No, Holiday Inn Express & Suites Riverport Richmond by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites Riverport Richmond by IHG.
Yes, Holiday Inn Express & Suites Riverport Richmond by IHG has a gym.
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